Mir Djawadi B, Fahr R, Haake C-J, Recker S. Maintaining vs. Milking Good Reputation when Customer Feedback is Inaccurate. PLoS ONE. 2018;13(11). doi:10.1371/journal.pone.0207172
LibreCat: /record/5330
DOI: 10.1371/journal.pone.0207172