@articleMir Djawadi_Fahr_Haake_Recker_2018, title=Maintaining vs. Milking Good Reputation when Customer Feedback is Inaccurate, volume=13, DOI=10.1371/journal.pone.0207172, number=11e0207172, journal=PLoS ONE, publisher=Public Library of Science, author=Mir Djawadi, Behnud and Fahr, Rene and Haake, Claus-Jochen and Recker, Sonja, year=2018 
LibreCat: /record/5330
DOI: 10.1371/journal.pone.0207172