@inproceedingsSchuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place=London, UK, title=SCM - A Simple, Modular and Flexible Customer Interaction Management System, booktitle=Proceedings of the International Conference on Information Society (i-Society 2011), publisher=IEEE, author=Schuster, J\'22org and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela, year=2011, pages=153–158