Towards Efficient and Informative Omni-Channel Customer Relationship Management
M. Carnein, M. Heuchert, L. Homann, H. Trautmann, G. Vossen, J. Becker, K. Kraume, in: S. de Cesare, F. Ulrich (Eds.), Proceedings of the 36$^th$ International Conference on Conceptual Modeling (ER’17), Springer International Publishing, Valencia, Spain, 2017, pp. 69–78.

Stream Clustering of Chat Messages with Applications to Twitch Streams
M. Carnein, D. Assenmacher, H. Trautmann, in: S. de Cesare, F. Ulrich (Eds.), Proceedings of the 36$^th$ International Conference on Conceptual Modeling (ER’17), Springer International Publishing, Valencia, Spain, 2017, pp. 79–88.