Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.”10.1007/978-1-4471-4048-1_15__Computational Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham and Aboul-Ella10.1007/978-1-4471-4048-1_15__Hassanien, Springer, 2012, pp. 367–89, doi:10.1007/978-1-4471-4048-1_15.
LibreCat: /record/1129
DOI: 10.1007/978-1-4471-4048-1_15