Kersting J, Geierhos M. Towards Comparable Ratings: Quantifying Evaluative Phrases in Physician Reviews. In: Cuzzocrea A, Gusikhin O, Hammoudi S, Quix C, eds. Data Management Technologies and Applications. Vol 1860. Communications in Computer and Information Science. Springer Nature Switzerland; 2023:45-65. doi:10.1007/978-3-031-37890-4_3