@inbookKersting_Geierhos_2023, place=Cham, series=Communications in Computer and Information Science, title=Towards Comparable Ratings: Quantifying Evaluative Phrases in Physician Reviews, volume=1860, DOI=10.1007/978-3-031-37890-4_3, booktitle=Data Management Technologies and Applications, publisher=Springer Nature Switzerland, author=Kersting, Joschka and Geierhos, Michaela, editor=Cuzzocrea, Alfredo and Gusikhin, Oleg and Hammoudi, Slimane and Quix, Christoph, year=2023, pages=45–65, collection=Communications in Computer and Information Science