Assist Users to Straightaway Suggest and Describe Experienced Problems
B. Senft, H.G. Fischer, S. Oberthür, N. Patkar, in: Design, User Experience, and Usability: Theory and Practice, Springer International Publishing, Cham, 2018, pp. 758–770.

A Canvas Method to Foster Interdisciplinary Discussions on Digital Assistance Systems
H.G. Fischer, B. Senft, F. Rittmeier, S. Sauer, in: A. Marcus, W. Wang (Eds.), Design, User Experience, and Usability: Theory and Practice. Proceedings of the 20th International Conference on Human-Computer Interaktion (HCI International 2018), Springer International Publishing, Cham, 2018, pp. 711–724.