@inbookSenft_Fischer_Oberthür_Patkar_2018, place=Cham, series=Lecture Notes in Computer Science, title=Assist Users to Straightaway Suggest and Describe Experienced Problems, volume=10918, DOI=10.1007/978-3-319-91797-9_52, booktitle=Design, User Experience, and Usability: Theory and Practice, publisher=Springer International Publishing, author=Senft, Björn and Fischer, Holger Gerhard and Oberthür, Simon and Patkar, Nitish, year=2018, pages=758–770, collection=Lecture Notes in Computer Science 

@inbookFischer_Senft_Rittmeier_Sauer_2018, place=Cham, series=Lecture Notes in Computer Science, title=A Canvas Method to Foster Interdisciplinary Discussions on Digital Assistance Systems, volume=10918, DOI=10.1007/978-3-319-91797-9_49, booktitle=Design, User Experience, and Usability: Theory and Practice. Proceedings of the 20th International Conference on Human-Computer Interaktion (HCI International 2018), publisher=Springer International Publishing, author=Fischer, Holger Gerhard and Senft, Björn and Rittmeier, Florian and Sauer, Stefan, editor=Marcus, Aaron and Wang, WentaoEditors, year=2018, pages=711–724, collection=Lecture Notes in Computer Science