Helm, S., Eggert, A., &; Garnefeld, I. (2009). Modeling the Impact of Corporate Reputation on Customer Satisfaction and Loyalty Using Partial Least Squares. In Handbook of Partial Least Squares (pp. 515–534). Berlin, Heidelberg: Springer Berlin Heidelberg.https://doi.org/10.1007/978-3-540-32827-8_23 
LibreCat: /record/4961
DOI: 10.1007/978-3-540-32827-8_23