Investigating Users' Reaction to Fine-Grained Data Requests: A Market Experiment
N. Eling, S. Rasthofer, M. Kolhagen, E. Bodden, P. Buxmann, in: 2016 49th Hawaii International Conference on System Sciences (HICSS), 2016, pp. 3666–3675.

Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, in: Proceedings of the 44th Annual Hawaii International Conference on System Sciences, Koloa, HI, USA, 2011.

Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance
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