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DOI: 10.1109/HICSS.2016.458

Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, Martin Matzner, and Oliver Müller. “Information Needs in Service Systems --- A Framework for Integrating Service and Manufacturing Business Processes.”https://doi.org/10.1109/HICSS.2011.243__In Proceedings of the 44th Annual Hawaii International Conference on System Sciences. Koloa, HI, USA, 2011.https://doi.org/10.1109/HICSS.2011.243 .
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Becker, Jörg, Daniel Beverungen, Ralf Knackstedt, and Martin Matzner. “Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance.”https://doi.org/10.1109/HICSS.2009.127__In Proceedings of the 42th Hawaii International Conference on System Sciences. Waikoloa, HI, USA, 2009.https://doi.org/10.1109/HICSS.2009.127 .
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