@articleMüller_Debortoli_Junglas_vom Brocke_2016, title=Using text analytics to derive customer service management benefits from unstructured data, number=4, journal=MIS Quarterly Executive, author=Müller, Oliver and Debortoli, S. and Junglas, I. and vom Brocke, J., year=2016, pages=243--258 
LibreCat: /record/4693