Steinhoff, Lena, and Kelly D. Martin. “Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces.”https://doi.org/10.1177/10946705221141925__Journal of Service Research 26, no. 3 (2023): 330–50.https://doi.org/10.1177/10946705221141925 .

Steinhoff, Lena, and Kelly D. Martin. “Putting Data Privacy Regulation into Action: The Differential Capabilities of Service Frontline Interfaces.”https://doi.org/10.1177/10946705221141925__Journal of Service Research, 2022.https://doi.org/10.1177/10946705221141925 .

Eggert, Andreas, Lena Steinhoff, and Ina Garnefeld. “Managing the Bright and Dark Sides of Status Endowment in Hierarchical Loyalty Programs.”https://doi.org/10.1177/1094670514566797__Journal of Service Research 18, no. 2 (2015): 210–28.https://doi.org/10.1177/1094670514566797 .

Eggert, Andreas, Jens Hogreve, Wolfgang Ulaga, and Eva Münkhoff. “Revenue and Profit Implications of Industrial Service Strategies.”https://doi.org/10.1177/1094670513485823__Journal of Service Research 17, no. 1 (2014): 23–39.https://doi.org/10.1177/1094670513485823 .