Steinhoff, Lena, and Marcellis M. Zondag. “Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages.”https://doi.org/10.1016/j.jbusres.2021.02.016__Journal of Business Research 129 (2021): 70–82.https://doi.org/10.1016/j.jbusres.2021.02.016 .
LibreCat: /record/41313
DOI: 10.1016/j.jbusres.2021.02.016

Salonen, Anna, Harri Terho, Eva Böhm, Ari Virtanen, and Risto Rajala. “Engaging a Product-Focused Sales Force in Solution Selling: Interplay of Individual- and Organizational-Level Conditions.”https://doi.org/10.1007/s11747-020-00729-z__Journal of the Academy of Marketing Science 49, no. 1 (2021): 139–63.https://doi.org/10.1007/s11747-020-00729-z .
LibreCat: /record/41338
DOI: 10.1007/s11747-020-00729-z

Garnefeld, Ina, Tabea Krah, Eva Böhm, and Dwayne D. Gremler. “Online Reviews Generated through Product Testing: Can More Favorable Reviews Be Enticed with Free Products?”https://doi.org/10.1007/s11747-021-00770-6__Journal of the Academy of Marketing Science 49, no. 4 (2021): 703–22.https://doi.org/10.1007/s11747-021-00770-6 .
LibreCat: /record/41337
DOI: 10.1007/s11747-021-00770-6

Schaefers, Tobias, Stefan Ruffer, and Eva Böhm. “Outcome-Based Contracting from the Customers’ Perspective: A Means-End Chain Analytical Exploration.”https://doi.org/10.1016/j.indmarman.2020.06.002__Industrial Marketing Management 93 (2021): 466–81.https://doi.org/10.1016/j.indmarman.2020.06.002 .
LibreCat: /record/46635
DOI: 10.1016/j.indmarman.2020.06.002

Hubner-Benz, Sylvia, Michael Frese, Zhaoli Song, Neha Tripathi, Tamara Kaschner, and Xing Le Kong. “An Asia-Centric Approach to Team Innovation: Cultural Differences in Exploration and Exploitation Behavior.”https://doi.org/10.1016/j.jbusres.2021.09.009__Journal of Business Research 138 (2021): 408–21.https://doi.org/10.1016/j.jbusres.2021.09.009 .
LibreCat: /record/48519
DOI: 10.1016/j.jbusres.2021.09.009

Kim, Jisu J., Lena Steinhoff, and Robert W. Palmatier. “An Emerging Theory of Loyalty Program Dynamics.”https://doi.org/10.1007/s11747-020-00719-1__Journal of the Academy of Marketing Science 49, no. 1 (2020): 71–95.https://doi.org/10.1007/s11747-020-00719-1 .
LibreCat: /record/41299
DOI: 10.1007/s11747-020-00719-1

Henderson, Conor M., Lena Steinhoff, Colleen M. Harmeling, and Robert W. Palmatier. “Customer Inertia Marketing.”https://doi.org/10.1007/s11747-020-00744-0__Journal of the Academy of Marketing Science 49, no. 2 (2020): 350–73.https://doi.org/10.1007/s11747-020-00744-0 .
LibreCat: /record/41310
DOI: 10.1007/s11747-020-00744-0

Payne, Adrian, Pennie Frow, Lena Steinhoff, and Andreas Eggert. “Toward a Comprehensive Framework of Value Proposition Development: From Strategy to Implementation.”https://doi.org/10.1016/j.indmarman.2020.02.015__Industrial Marketing Management 87 (2020): 244–55.https://doi.org/10.1016/j.indmarman.2020.02.015 .
LibreCat: /record/41306
DOI: 10.1016/j.indmarman.2020.02.015

Martin, Kelly D., Jisu J. Kim, Robert W. Palmatier, Lena Steinhoff, David W. Stewart, Beth A. Walker, Yonggui Wang, and Scott K. Weaven. “Data Privacy in Retail.”https://doi.org/10.1016/j.jretai.2020.08.003__Journal of Retailing 96, no. 4 (2020): 474–89.https://doi.org/10.1016/j.jretai.2020.08.003 .
LibreCat: /record/41303
DOI: 10.1016/j.jretai.2020.08.003

Eggert, Andreas, Pennie Frow, Adrian Payne, and Lena Steinhoff. “Understanding and Managing Customer Value Propositions: Introduction to the Special Issue.”https://doi.org/10.1016/j.indmarman.2020.01.007__Industrial Marketing Management 87 (2020): 242–43.https://doi.org/10.1016/j.indmarman.2020.01.007 .
LibreCat: /record/41312
DOI: 10.1016/j.indmarman.2020.01.007

Steinhoff, Lena, and Robert W. Palmatier. “Commentary: Opportunities and Challenges of Technology in Relationship Marketing.”https://doi.org/10.1016/j.ausmj.2020.07.003__Australasian Marketing Journal 29, no. 2 (2020): 111–17.https://doi.org/10.1016/j.ausmj.2020.07.003 .
LibreCat: /record/41308
DOI: 10.1016/j.ausmj.2020.07.003

Steinhoff, Lena, Denni Arli, Scott Weaven, and Irina V. Kozlenkova. “Online Relationship Marketing.”https://doi.org/10.1007/s11747-018-0621-6__Journal of the Academy of Marketing Science 47, no. 3 (2019): 369–93.https://doi.org/10.1007/s11747-018-0621-6 .
LibreCat: /record/41294
DOI: 10.1007/s11747-018-0621-6

Eggert, Andreas, Lena Steinhoff, and Carina Witte. “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships.”https://doi.org/10.1177/0022242919860802__Journal of Marketing 83, no. 5 (2019): 115–32.https://doi.org/10.1177/0022242919860802 .
LibreCat: /record/41309
DOI: 10.1177/0022242919860802

Garnefeld, Ina, Andreas Eggert, Markus Husemann-Kopetzky, and Eva Böhm. “Exploring the Link between Payment Schemes and Customer Fraud: A Mental Accounting Perspective.”https://doi.org/10.1007/s11747-019-00653-x__Journal of the Academy of Marketing Science 47, no. 4 (2019): 595–616.https://doi.org/10.1007/s11747-019-00653-x .
LibreCat: /record/41339
DOI: 10.1007/s11747-019-00653-x

Garnefeld, Ina, Eva Böhm, Lena Klimke, and Andrea Oestreich. “I Thought It Was over, but Now It Is Back: Customer Reactions to Ex Post Time Extensions of Sales Promotions.”https://doi.org/10.1007/s11747-018-0600-y__Journal of the Academy of Marketing Science 46, no. 6 (2018): 1133–47.https://doi.org/10.1007/s11747-018-0600-y .
LibreCat: /record/41340
DOI: 10.1007/s11747-018-0600-y

Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva Böhm. “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action.”https://doi.org/10.1016/j.indmarman.2017.06.015__Industrial Marketing Management 66 (2017): 42–55.https://doi.org/10.1016/j.indmarman.2017.06.015 .
LibreCat: /record/46638
DOI: 10.1016/j.indmarman.2017.06.015

Böhm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition: A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”https://doi.org/10.1016/j.indmarman.2016.04.007__Industrial Marketing Management 60, no. 1 (2016): 101–11.https://doi.org/10.1016/j.indmarman.2016.04.007 .
LibreCat: /record/46640
DOI: 10.1016/j.indmarman.2016.04.007

Steinhoff, Lena, and Robert W. Palmatier. “Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects.”https://doi.org/10.1007/s11747-014-0405-6__Journal of the Academy of Marketing Science 44, no. 1 (2014): 88–107.https://doi.org/10.1007/s11747-014-0405-6 .
LibreCat: /record/41296
DOI: 10.1007/s11747-014-0405-6

Evanschitzky, Heiner, Florian v Wangenheim, and Nancy Wünderlich. “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.” Journal of Retailing 88, no. 3 (2012): 356–66.
LibreCat: /record/5716

Eggert, Andreas, Jens Hogreve, Wolfgang Ulaga, and Eva Münkhoff. “Industrial Services, Product Innovations, and Firm Profitability: A Multiple-Group Latent Growth Curve Analysis.”https://doi.org/10.1016/j.indmarman.2011.05.007__Industrial Marketing Management 40, no. 5 (2011): 661–70.https://doi.org/10.1016/j.indmarman.2011.05.007 .
LibreCat: /record/46641
DOI: 10.1016/j.indmarman.2011.05.007