L. Steinhoff and M. M. Zondag, “Loyalty programs as travel companions: Complementary service features across customer journey stages,”10.1016/j.jbusres.2021.02.016__Journal of Business Research, vol. 129, pp. 70–82, 2021, doi:10.1016/j.jbusres.2021.02.016 .
LibreCat: /record/41313
DOI: 10.1016/j.jbusres.2021.02.016

A. Salonen, H. Terho, E. Böhm, A. Virtanen, and R. Rajala, “Engaging a product-focused sales force in solution selling: interplay of individual- and organizational-level conditions,”10.1007/s11747-020-00729-z__Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 139–163, 2021, doi:10.1007/s11747-020-00729-z .
LibreCat: /record/41338
DOI: 10.1007/s11747-020-00729-z

I. Garnefeld, T. Krah, E. Böhm, and D. D. Gremler, “Online reviews generated through product testing: can more favorable reviews be enticed with free products?,”10.1007/s11747-021-00770-6__Journal of the Academy of Marketing Science, vol. 49, no. 4, pp. 703–722, 2021, doi:10.1007/s11747-021-00770-6 .
LibreCat: /record/41337
DOI: 10.1007/s11747-021-00770-6

T. Schaefers, S. Ruffer, and E. Böhm, “Outcome-based contracting from the customers’ perspective: A means-end chain analytical exploration,”10.1016/j.indmarman.2020.06.002__Industrial Marketing Management, vol. 93, pp. 466–481, 2021, doi:10.1016/j.indmarman.2020.06.002 .
LibreCat: /record/46635
DOI: 10.1016/j.indmarman.2020.06.002

S. Hubner-Benz, M. Frese, Z. Song, N. Tripathi, T. Kaschner, and X. Le Kong, “An Asia-centric approach to team innovation: Cultural differences in exploration and exploitation behavior,”10.1016/j.jbusres.2021.09.009__Journal of Business Research, vol. 138, pp. 408–421, 2021, doi:10.1016/j.jbusres.2021.09.009 .
LibreCat: /record/48519
DOI: 10.1016/j.jbusres.2021.09.009

J. J. Kim, L. Steinhoff, and R. W. Palmatier, “An emerging theory of loyalty program dynamics,”10.1007/s11747-020-00719-1__Journal of the Academy of Marketing Science, vol. 49, no. 1, pp. 71–95, 2020, doi:10.1007/s11747-020-00719-1 .
LibreCat: /record/41299
DOI: 10.1007/s11747-020-00719-1

C. M. Henderson, L. Steinhoff, C. M. Harmeling, and R. W. Palmatier, “Customer inertia marketing,”10.1007/s11747-020-00744-0__Journal of the Academy of Marketing Science, vol. 49, no. 2, pp. 350–373, 2020, doi:10.1007/s11747-020-00744-0 .
LibreCat: /record/41310
DOI: 10.1007/s11747-020-00744-0

A. Payne, P. Frow, L. Steinhoff, and A. Eggert, “Toward a comprehensive framework of value proposition development: From strategy to implementation,”10.1016/j.indmarman.2020.02.015__Industrial Marketing Management, vol. 87, pp. 244–255, 2020, doi:10.1016/j.indmarman.2020.02.015 .
LibreCat: /record/41306
DOI: 10.1016/j.indmarman.2020.02.015

K. D. Martin et al., “Data Privacy in Retail,”10.1016/j.jretai.2020.08.003__Journal of Retailing, vol. 96, no. 4, pp. 474–489, 2020, doi:10.1016/j.jretai.2020.08.003 .
LibreCat: /record/41303
DOI: 10.1016/j.jretai.2020.08.003

A. Eggert, P. Frow, A. Payne, and L. Steinhoff, “Understanding and managing customer value propositions: Introduction to the special issue,”10.1016/j.indmarman.2020.01.007__Industrial Marketing Management, vol. 87, pp. 242–243, 2020, doi:10.1016/j.indmarman.2020.01.007 .
LibreCat: /record/41312
DOI: 10.1016/j.indmarman.2020.01.007

L. Steinhoff and R. W. Palmatier, “Commentary: Opportunities and challenges of technology in relationship marketing,”10.1016/j.ausmj.2020.07.003__Australasian Marketing Journal, vol. 29, no. 2, pp. 111–117, 2020, doi:10.1016/j.ausmj.2020.07.003 .
LibreCat: /record/41308
DOI: 10.1016/j.ausmj.2020.07.003

L. Steinhoff, D. Arli, S. Weaven, and I. V. Kozlenkova, “Online relationship marketing,”10.1007/s11747-018-0621-6__Journal of the Academy of Marketing Science, vol. 47, no. 3, pp. 369–393, 2019, doi:10.1007/s11747-018-0621-6 .
LibreCat: /record/41294
DOI: 10.1007/s11747-018-0621-6

A. Eggert, L. Steinhoff, and C. Witte, “Gift Purchases as Catalysts for Strengthening Customer–Brand Relationships,”10.1177/0022242919860802__Journal of Marketing, vol. 83, no. 5, pp. 115–132, 2019, doi:10.1177/0022242919860802 .
LibreCat: /record/41309
DOI: 10.1177/0022242919860802

I. Garnefeld, A. Eggert, M. Husemann-Kopetzky, and E. Böhm, “Exploring the link between payment schemes and customer fraud: a mental accounting perspective,”10.1007/s11747-019-00653-x__Journal of the Academy of Marketing Science, vol. 47, no. 4, pp. 595–616, 2019, doi:10.1007/s11747-019-00653-x .
LibreCat: /record/41339
DOI: 10.1007/s11747-019-00653-x

I. Garnefeld, E. Böhm, L. Klimke, and A. Oestreich, “I thought it was over, but now it is back: customer reactions to ex post time extensions of sales promotions,”10.1007/s11747-018-0600-y__Journal of the Academy of Marketing Science, vol. 46, no. 6, pp. 1133–1147, 2018, doi:10.1007/s11747-018-0600-y .
LibreCat: /record/41340
DOI: 10.1007/s11747-018-0600-y

H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Böhm, “Selling Value in Business Markets: Individual and Organizational Factors for Turning the Idea into Action,”10.1016/j.indmarman.2017.06.015__Industrial Marketing Management, vol. 66, pp. 42–55, 2017, doi:10.1016/j.indmarman.2017.06.015 .
LibreCat: /record/46638
DOI: 10.1016/j.indmarman.2017.06.015

E. Böhm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option for manufacturing companies with deteriorating financial performance?,”10.1016/j.indmarman.2016.04.007__Industrial Marketing Management, vol. 60, no. 1, pp. 101–111, 2016, doi:10.1016/j.indmarman.2016.04.007 .
LibreCat: /record/46640
DOI: 10.1016/j.indmarman.2016.04.007

L. Steinhoff and R. W. Palmatier, “Understanding loyalty program effectiveness: managing target and bystander effects,”10.1007/s11747-014-0405-6__Journal of the Academy of Marketing Science, vol. 44, no. 1, pp. 88–107, 2014, doi:10.1007/s11747-014-0405-6 .
LibreCat: /record/41296
DOI: 10.1007/s11747-014-0405-6

H. Evanschitzky, F. v Wangenheim, and N. Wünderlich, “Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.,” Journal of Retailing, vol. 88, no. 3, pp. 356–366, 2012.
LibreCat: /record/5716

A. Eggert, J. Hogreve, W. Ulaga, and E. Münkhoff, “Industrial services, product innovations, and firm profitability: A multiple-group latent growth curve analysis,”10.1016/j.indmarman.2011.05.007__Industrial Marketing Management, vol. 40, no. 5, pp. 661–670, 2011, doi:10.1016/j.indmarman.2011.05.007 .
LibreCat: /record/46641
DOI: 10.1016/j.indmarman.2011.05.007