The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.
A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.

A person-centred approach to students' transition into Higher Education
T. Brahm, D. Wagner, T. Jenert, in: 2015.

Kavitationsdetektion mittels Self-Sensing-Ultraschallwandler
P. Bornmann, T. Hemsel, W. Sextro, G. Memoli, M. Hodnett, B. Zeqiri, Tm - Technisches Messen 82 (2015) 73–84.

Advantages of reliability-adaptive system operation for maintenance planning
T. Meyer, T. Kaul, W. Sextro, in: Proceedings of the 9th IFAC Symposium on Fault Detection, Supervision and Safety for Technical Processes, 2015, pp. 940–945.

Hierarchisches Optimierungskonzept für die Laststeuerung von Haushaltsgeräten
K.S.C. Stille, J. Böcker, R. Bettentrup, I. Kaiser, in: ETG-Fachtagung “Von Smart Grids Zu Smart Markets,” VDE, Kassel, 2015.

Request Driven Social Sensing
T.C. King, Q. Liu, G. Polevoy, M. de Weerdt, V. Dignum, M.B. van Riemsdijk, M. Warnier, in: Proceedings of the 2014 International Conference on Autonomous Agents and Multi-Agent Systems, International Foundation for Autonomous Agents and Multiagent Systems, Richland, SC, 2014, pp. 1651–1652.

Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.
J.H. Schumann, N. Wünderlich, H. Evanschitzky, Journal of Retailing 90 (2014) 111–118.

PEM fuel cell prognostics using particle filter with model parameter adaptation
J.K. Kimotho, T. Meyer, W. Sextro, in: Prognostics and Health Management (PHM), 2014 IEEE Conference On, 2014, pp. 1–6.

Closed-loop Control System for the Reliability of Intelligent Mechatronic Systems
T. Meyer , W. Sextro, in: Proceedings of the Second European Conference of the Prognostics and Health Management Society 2014, 2014.

Method to Identify Dependability Objectives in Multiobjective Optimization Problem
T. Meyer , C. Sondermann-Wölke, W. Sextro, Conference Proceedings of the 2nd International Conference on System-Integrated Intelligence 15 (2014) 46–53.

Towards self-adaptive caches: A run-time reconfigurable multi-core infrastructure
N. Ho, P. Kaufmann, M. Platzner, in: 2014 IEEE Intl. Conf. on Evolvable Systems (ICES), 2014, pp. 31–37.

High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.
N. Wünderlich, F.V. Wangenheim, M.J. Bitner, Journal of Service Research 16 (2013) 3–20.

Designing interaction routines in service networks: A modularity and social construction-based approach
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss, Scandinavian Journal of Information Systems (2013) 17--47.

Bridging the gap between manufacturing and service through IT-based boundary objects
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss, IEEE Transactions on Engineering Management (2013) 468--482.

Numerical Representations and User Behaviour in Social Networking Sites: Towards a Multi- Theoretical Research Framework
M. Sjöklint, I. Constantiou, M. Trier, in: ECIS 2013 Proceedings, Association for Information Systems. AIS Electronic Library (AISeL), 2013.

Does Financial Statement Audit Reduce the Cost of Debt of Private Firms?
U. Kosi, J. Koren, A. Valentincic, in: 2013.

DoA-Based Microphone Array Position Self-Calibration Using Circular Statistic
F. Jacob, J. Schmalenstroeer, R. Haeb-Umbach, in: 38th International Conference on Acoustics, Speech, and Signal Processing (ICASSP 2013), 2013, pp. 116–120.

Model-driven Performance Engineering of Self-adaptive Systems: A Survey
M. Becker, M. Luckey, S. Becker, in: Proceedings of the 8th International ACM SIGSOFT Conference on Quality of Software Architectures (QoSA), ACM, New York, NY, USA, 2012, pp. 117–122.

Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.
H. Evanschitzky, F. v Wangenheim, N. Wünderlich, Journal of Retailing 88 (2012) 356–366.

Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.
J.H. Schumann, N. Wünderlich, F. Wangenheim, Technovation 32 (2012) 133–143.