Exploring Capabilities for the Smart Service Transformation in Manufacturing: Insights from Theory and Practice
C. Koldewey, T. Fichtler, M. Scholtysik, J. Biehler, N. Schreiner, F. Sommer, M. Schacht, J. Kaufmann, M. Rabe, J. Sedlmeier, R. Dumitrescu, in: 2024.

Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System
P. zur Heiden, J. Priefer, D. Beverungen, IEEE Transactions on Engineering Management 71 (2024) 3641–3655.

cLook me in the eye, customerd: How do face-to-face interactions in peer-to-peer sharing economy services affect customer misbehavior concealment intentions?
E. Ozuna, L. Steinhoff, Journal of Business Research 177 (2024).

More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency
K. Brennig, O. Müller, in: Hawaii International Conference on System Sciences, 2023.

Triadic relationships in the context of services for animal companions
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.

Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines
F.S. Bäumer, M. Geierhos, in: Proceedings of the 51st Hawaii International Conference on System Sciences, 2018, pp. 5746–5755.

Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.

Linking Services to Websites by Leveraging Semantic Data
D. Wolters, S. Heindorf, J. Kirchhoff, G. Engels, in: I. Altintas, S. Chen (Eds.), 2017 IEEE International Conference on Web Services (ICWS), IEEE, 2017.

Futurizingd Smart Service: Implications for Service Researchers and Managers.
N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.

Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.
J.H. Schumann, N. Wünderlich, M.S. Zimmer, Schmalenbach Business Review 64 (2012) 141–165.

Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.
J.H. Schumann, N. Wünderlich, F. Wangenheim, Technovation 32 (2012) 133–143.

Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.
N. Wünderlich, J.H. Schumann, F. v Wangenheim, H.H. Holzmüller, Zeitschrift für Betriebswirtschaft 81 (2011) 977–1001.

Secure Profile Management in Smart Home Networks
M. Ziegler, W. Müller, R. Schäfer, C. Loeser, in: Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005), IEEE, Copenhagen, Denmark , 2005.

Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks
T. Schattkowsky, C. Loeser, W. Müller, in: Proceedings of AIN04, IEEE, Fukuoka, Japan , 2004.