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@articlezur Heiden_Priefer_Beverungen_2024, title=Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System, volume=71, DOI=10.1109/tem.2024.3352819, journal=IEEE Transactions on Engineering Management, publisher=Institute of Electrical and Electronics Engineers (IEEE), author=zur Heiden, Philipp and Priefer, Jennifer and Beverungen, Daniel, year=2024, pages=3641–3655 

@articleOzuna_Steinhoff_2024, title=“Look me in the eye, customer”: How do face-to-face interactions in peer-to-peer sharing economy services affect customers’ misbehavior concealment intentions?, volume=177, DOI=10.1016/j.jbusres.2024.114582, number=114582, journal=Journal of Business Research, publisher=Elsevier BV, author=Ozuna, Edna and Steinhoff, Lena, year=2024 

@inproceedingsBrennig_Müller_2023, title=More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency, booktitle=Hawaii International Conference on System Sciences, author=Brennig, Katharina and Müller, Oliver, year=2023 

@articleRötzmeier-Keuper_Hendricks_Wünderlich_Schmitz_2018, title=Triadic relationships in the context of services for animal companions, number=85, journal=Journal of Business Research, publisher=Elsevier, author=Rötzmeier-Keuper, Julia and Hendricks, Jennifer and Wünderlich, Nancy and Schmitz, Gertrud, year=2018, pages=295--303 

@inproceedingsBäumer_Geierhos_2018, title=Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-based Configuration of Text Analysis Pipelines, DOI=10125/50609, booktitle=Proceedings of the 51st Hawaii International Conference on System Sciences, author=Bäumer, Frederik Simon and Geierhos, Michaela, year=2018, pages=5746–5755 

@articleWangenheim_Wünderlich_Schumann_2017, title=Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H, year=2017, pages=181--188 

@inproceedingsWolters_Heindorf_Kirchhoff_Engels_2017, title=Linking Services to Websites by Leveraging Semantic Data, DOI=10.1109/icws.2017.80, booktitle=2017 IEEE International Conference on Web Services (ICWS), publisher=IEEE, author=Wolters, Dennis and Heindorf, Stefan and Kirchhoff, Jonas and Engels, Gregor, editor=Altintas, Ilkay and Chen, Shiping, year=2017 

@articleWünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title=Futurizing” Smart Service: Implications for Service Researchers and Managers., volume=29, number=6/7, journal=Journal of Services Marketing, publisher=Emerald Group Publishing Limited, author=Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos, year=2015, pages=442–447 

@articleSchumann_Wünderlich_Zimmer_2012, title=Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments., volume=64, number=2, journal=Schmalenbach Business Review, publisher=Springer, author=Schumann, Jan H and Wünderlich, Nancy and Zimmer, Marcus S, year=2012, pages=141–165 

@articleSchumann_Wünderlich_Wangenheim_2012, title=Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics., volume=32, number=2, journal=Technovation, publisher=Elsevier, author=Schumann, Jan H and Wünderlich, Nancy and Wangenheim, Florian, year=2012, pages=133–143 

@articleWünderlich_Schumann_Wangenheim_Holzmüller_2011, title=Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben., volume=81, number=9, journal=Zeitschrift für Betriebswirtschaft, publisher=Springer, author=Wünderlich, Nancy and Schumann, Jan H and Wangenheim, Florian v and Holzmüller, Hartmut H, year=2011, pages=977–1001 

@inproceedingsZiegler_Müller_Schäfer_Loeser_2005, place=Copenhagen, Denmark , title=Secure Profile Management in Smart Home Networks, DOI=10.1109/DEXA.2005.171, booktitle=Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005), publisher=IEEE, author=Ziegler, Max and Müller, Wolfgang and Schäfer, Robbie and Loeser, Chris, year=2005 

@inproceedingsSchattkowsky_Loeser_Müller_2004, place=Fukuoka, Japan , title=Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks, DOI=10.1109/AINA.2004.1283977, booktitle=Proceedings of AIN04, publisher=IEEE, author=Schattkowsky, Tim and Loeser, Chris and Müller, Wolfgang, year=2004