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@articlezur Heiden_Priefer_Beverungen_2024, title=Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System, volume=71, DOI=10.1109/tem.2024.3352819, journal=IEEE Transactions on Engineering Management, publisher=Institute of Electrical and Electronics Engineers (IEEE), author=zur Heiden, Philipp and Priefer, Jennifer and Beverungen, Daniel, year=2024, pages=3641–3655 
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@articleWangenheim_Wünderlich_Schumann_2017, title=Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Wangenheim, Florian v and Wünderlich, Nancy and Schumann, Jan H, year=2017, pages=181--188 
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@articleWünderlich_Heinonen_Ostrom_Patricio_Sousa_Voss_Lemmink_2015, title=Futurizing” Smart Service: Implications for Service Researchers and Managers., volume=29, number=6/7, journal=Journal of Services Marketing, publisher=Emerald Group Publishing Limited, author=Wünderlich, Nancy and Heinonen, Kristina and Ostrom, Amy L and Patricio, Lia and Sousa, Rui and Voss, Chris and Lemmink, Jos, year=2015, pages=442–447 
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