@articleKapidzic_Frey_Neuberger_Stieglitz_Mirbabaie_2023, title=Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 “Refugee Crisis” in Germany, volume=17, number=0, journal=International Journal of Communication, author=Kapidzic, Sanja and Frey, Felix and Neuberger, Christoph and Stieglitz, Stefan and Mirbabaie, Milad, year=2023 

@inproceedingsHalimeh_Caron_Müller_2023, title=Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features, booktitle=Hawaii International Conference on System Sciences, author=Halimeh, Haya and Caron, Matthew and Müller, Oliver, year=2023 

@inproceedingsArslan_Trier_2022, place=Melbourne, Australia, title=Towards a Process Model for Social Media Marketing, booktitle=Proceedings of the 33rd Australasian Conference on Information Systems (ACIS 2022), author=Arslan, Kader and Trier, Matthias, year=2022 

@bookVochatzer_Schröder_Fischer_2021, title=Fortbildung to go: Twitter als Ratgeber für Lehrkräfte, author=Vochatzer, Stefanie and Schröder,  Sarah and Fischer, Christian, year=2021 

@inproceedingsArslan_Trier_2021, place=Sydney, Australia, title=Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An organizing Literature Review, booktitle=Proceedings of the 32nd Australasian Conference on Information Systems (ACIS 2021), author=Arslan, Kader and Trier, Matthias, year=2021 

@inproceedingsArslan_2021, place=Marrakesh, Marocco, title=A Review on Social Media Channel Choice Determinants in Organizations, booktitle=Proceedings of the 29th European Conference on Information Systems (ECIS 2021), author=Arslan, Kader, year=2021 

@inproceedingsWagner_Richter_Trier_Wagner_2014, title=Towards a Conceptualization of Online Community Health, booktitle=Proceedings of the 35th International Conference on Information Systems. ICIS 2014, publisher=Association for Information Systems. AIS Electronic Library (AISeL), author=Wagner, David and Richter, Alexander and Trier, Matthias and Wagner, Heinz-Theo, editor=Karahanna, Elena and Srinivasan, Ananth and Tan, BernardEditors, year=2014 

@inproceedingsSchuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place=Piscataway, NJ, USA, title=SCM - A Simple, Modular and Flexible Customer Interaction Management System, booktitle=International Conference on Information Society (i-Society 2011), publisher=IEEE, author=Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela, year=2011, pages=153–158 

@inproceedingsGeierhos_Lee_Bargel_2011, place=Hamburg, Germany, series=Arbeiten zur Mehrsprachigkeit - Folge B, title=Processing Multilingual Customer Contacts via Social Media, volume=96, booktitle=Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, publisher=University of Hamburg, author=Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias, editor=Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors, year=2011, pages=219–222, collection=Arbeiten zur Mehrsprachigkeit - Folge B 

@articleGeierhos_2011, title=Customer Interaction 2.0: Adopting Social Media as Customer Service Channel, volume=2, DOI=10.4304/jait.2.4.222-233, number=4, journal=Journal of Advances in Information Technology, publisher=Engineering and Technology Publishing (ETPub), author=Geierhos, Michaela, year=2011, pages=222–233