S. Kapidzic, F. Frey, C. Neuberger, S. Stieglitz, and M. Mirbabaie, “Crisis Communication on Twitter: Differences Between User Types in Top Tweets About the 2015 ‘Refugee Crisis’ in Germany,” International Journal of Communication, vol. 17, no. 0, 2023.

H. Halimeh, M. Caron, and O. Müller, “Early Depression Detection with Transformer Models: Analyzing the Relationship between Linguistic and Psychology-Based Features,” presented at the Hawaii International Conference on System Sciences, 2023.

K. Arslan and M. Trier, “Towards a Process Model for Social Media Marketing,” presented at the ACIS 2022, Melbourne, Australia, 2022.

S. Vochatzer,  Sarah Schröder, and C. Fischer, Fortbildung to go: Twitter als Ratgeber für Lehrkräfte. 2021.

K. Arslan and M. Trier, “Towards a Differentiation Perspective on Social Media Platforms’ Affordances and Use Cultures – An organizing Literature Review,” presented at the ACIS 2021, Sydney, Australia, 2021.

K. Arslan, “A Review on Social Media Channel Choice Determinants in Organizations,” presented at the ECIS 2021, Marrakesh, Marocco, 2021.

D. Wagner, A. Richter, M. Trier, and H.-T. Wagner, “Towards a Conceptualization of Online Community Health,” in Proceedings of the 35th International Conference on Information Systems. ICIS 2014, 2014.

J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in International Conference on Information Society (i-Society 2011), London, UK, 2011, pp. 153–158.

M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts via Social Media,” in Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp. 219–222.

M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” Journal of Advances in Information Technology, vol. 2, no. 4, pp. 222–233, 2011.