@articleLarivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017, title=“Service Encounter 2.0”: An investigation into the roles of technology, employees and customers, number=79, journal=Journal of Business Research, publisher=Elsevier, author=Larivière, Bart and Bowen, David and Andreassen, Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy and De Keyser, Arne, year=2017, pages=238--246 
LibreCat: /record/4949