Triadic relationships in the context of services for animal companions
J. Rötzmeier-Keuper, J. Hendricks, N. Wünderlich, G. Schmitz, Journal of Business Research (2018) 295--303.

Rate Your Physician: Findings from a Lithuanian Physician Rating Website
F.S. Bäumer, J. Kersting, V. Kurselis, M. Geierhos, in: R. Damasevidius, G. Vasiljevien (Eds.), Communications in Computer and Information Science, Springer, Cham, Switzerland, 2018, pp. 43–58.

Recombinant Service Systems Engineering
D. Beverungen, H. Lüttenberg, V. Wolf, Business &; Information Systems Engineering 60 (2018) 377–391.

Recombinant Service System Engineering
D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.  Gallen, 2017, pp. 136–150.

Information systems for smart services
D. Beverungen, M. Matzner, C. Janiesch, Information Systems and E-Business Management (2017) 781–787.

Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.

cService Encounter 2.0d: An investigation into the roles of technology, employees and customers
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.

A configuration-based recommender system for supporting e-commerce decisions
M. Scholz, V. Dorner, G. Schryen, A. Benlian, European Journal of Operational Research 259 (2017) 205–215.

Reflections on Context in Service Research.
C. Voss, H. Perks, R. Sousa, L. Witell, N. Wünderlich, Journal of Service Management 27 (2016) 30–36.

Contrasting Risk Perceptions of Technology-Based Service Innovations in Inter-Organizational Settings.
S. Paluch, N. Wünderlich, Journal of Business Research 69 (2016) 2424--2431.

Spielend Lehrer/in werden: problembasiertes Lernen mit virtuellen Schülerinnen/Schülern. 
S. Praetorius, D. Al-Kabbani, C. Bohndick, J. Hilkenmeier, S.T. König, H.S. Müsche, S. Sommer, K.B. Klingsieck, Zeitschrift für Hochschulentwicklung 11 (2016) 213–245.

Futurizingd Smart Service: Implications for Service Researchers and Managers.
N. Wünderlich, K. Heinonen, A.L. Ostrom, L. Patricio, R. Sousa, C. Voss, J. Lemmink, Journal of Services Marketing 29 (2015) 442–447.

Conducting Service Research that Matters.
A. Gustafsson, L. Aksoy, M.K. Brady, J.R. McColl-Kennedy, N.J. Sirianni, L. Witell, N. Wünderlich, Journal of Services Marketing 29 (2015) 425–429.

The Value of Self-Service: Long-Term Effects of Technology-Based Self-Service Usage on Customer Retention.
A. Scherer, N. Wünderlich, F. Von Wangenheim, MIS Quarterly 39 (2015) 177–200.

Spillover Effects of Service Failures in Coalition Loyalty Programs: The Buffering Effect of Special Treatment Benefits.
J.H. Schumann, N. Wünderlich, H. Evanschitzky, Journal of Retailing 90 (2014) 111–118.

High Tech and High Touch: A Framework for Understanding User Attitudes and Behaviors Related to Smart Interactive Services.
N. Wünderlich, F.V. Wangenheim, M.J. Bitner, Journal of Service Research 16 (2013) 3–20.

Designing interaction routines in service networks: A modularity and social construction-based approach
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss, Scandinavian Journal of Information Systems (2013) 17--47.

Bridging the gap between manufacturing and service through IT-based boundary objects
J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, J. Pöppelbuss, IEEE Transactions on Engineering Management (2013) 468--482.

Optimierung des einsatzbezogenen Lernens durch Wissensidentifikation
J. Pottebaum, Optimierung Des Einsatzbezogenen Lernens Durch Wissensidentifikation, Monsenstein und Vannerdat, Münster, 2012.

Perils of Managing the Service Profit Chain: The Role of Time Lags and Feedback Loops.
H. Evanschitzky, F. v Wangenheim, N. Wünderlich, Journal of Retailing 88 (2012) 356–366.