J. Becker, D. Beverungen, R. Knackstedt, M. Matzner, O. Müller, and J. Pöppelbuss, “Designing interaction routines in service networks: A modularity and social construction-based approach,” Scandinavian Journal of Information Systems, no. 1, pp. 17--47, 2013.

A. Gebhardt and T. Jenert, “How to Assess and Study the Cultural Dimension of Social Interactions in Higher Education Institutions (HEI),” presented at the earli SIG 10 &; 21 “Social Interaction in Learning and Instruction” and “Learning and Teaching in Culturally Diverse Settings”: Patchwork: Learning diversities, Belgrad, Serbien , 2012.

M. Salem, S. Kopp, I. Wachsmuth, K. Rohlfing, and F. Joublin, “Generation and evaluation of communicative robot gesture,”10.1007/s12369-011-0124-9__International Journal of Social Robotics, Special Issue on Expectations, Intentions, and Actions, vol. 4, no. 2, pp. 201–217, 2012, doi:10.1007/s12369-011-0124-9 .

M. Salem, S. Kopp, I. Wachsmuth, K. Rohlfing, and F. Joublin, “Generation and evaluation of communicative robot gesture,”10.1007/s12369-011-0124-9__International Journal of Social Robotics, Special Issue on Expectations, Intentions, and Actions, vol. 4, no. 2, pp. 201–217, 2012, doi:10.1007/s12369-011-0124-9 .

J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in International Conference on Information Society (i-Society 2011), London, UK, 2011, pp. 153–158.

M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” Journal of Advances in Information Technology, vol. 2, no. 4, pp. 222–233, 2011.

K. Fischer, K. Foth, K. Rohlfing, and B. Wrede, “Mindful tutors: Linguistic choice and action demonstration in speech to infants and a simulated robot,”10.1075/is.12.1.06fis__Interaction Studies, vol. 12, no. 1, pp. 134–161, 2011, doi:10.1075/is.12.1.06fis .

I. Nomikou and K. Rohlfing, “Language Does Something: Body Action and Language in Maternal Input to Three-Month-Olds,”10.1109/TAMD.2011.2140113__IEEE Transactions on Autonomous Mental Development, vol. 3, no. 2, pp. 113–128, 2011, doi:10.1109/TAMD.2011.2140113 .

M. Salem, F. A. Eyssel, K. Rohlfing, S. Kopp, and F. Joublin, “Effects of gesture on the perception of psychological anthropomorphism: A case study with a humanoid robot,”10.1007/978-3-642-25504-5_4__in Social Robotics, 2011, vol. 7072, pp. 31–41, doi:10.1007/978-3-642-25504-5_4 .

L. Schillingmann, P. Wagner, C. Munier, B. Wrede, and K. Rohlfing, “Using Prominence Detection to Generate Acoustic Feedback in Tutoring Scenarios,” in Interspeech 2011 (12th Annual Conference of the International Speech Communication Association), 2011, pp. 3105–3108.

L. Schillingmann, P. Wagner, C. Munier, B. Wrede, and K. Rohlfing, “Acoustic Packaging and the Learning of Words,”10.3389/conf.fncom.2011.52.00020__2011, doi:10.3389/conf.fncom.2011.52.00020 .

M. Salem, F. A. Eyssel, K. Rohlfing, S. Kopp, and F. Joublin, “Effects of gesture on the perception of psychological anthropomorphism: A case study with a humanoid robot,”10.1007/978-3-642-25504-5_4__in Social Robotics, 2011, vol. 7072, pp. 31–41, doi:10.1007/978-3-642-25504-5_4 .

A.-L. Vollmer, K. Pitsch, K. S. Lohan, J. Fritsch, K. Rohlfing, and B. Wrede, “Developing feedback: How children of different age contribute to a tutoring interaction with adults,” in Development and Learning (ICDL), 2010 IEEE 9th International Conference on Development and Learning, 2010, pp. 76–81.

K. Pitsch, A.-L. Vollmer, J. Fritsch, B. Wrede, K. Rohlfing, and G. Sagerer, “On the loop of action modification and the recipient’s gaze in adult-child interaction,” 2009.

A.-L. Vollmer et al., “People modify their tutoring behavior in robot-directed interaction for action learning,”10.1109/DEVLRN.2009.5175516__in Development and Learning, 2009. ICDL 2009. IEEE 8th International Conference on Development and Learning, 2009, pp. 1–6, doi:10.1109/DEVLRN.2009.5175516 .

M. Lohse, M. Hanheide, K. Rohlfing, and G. Sagerer, “Systemic interaction analysis (SInA) in HRI,”10.1145/1514095.1514114__in Proceedings of the 4th ACM/IEEE international conference on Human robot interaction - HRI ’09, 2009, pp. 93–100, doi:10.1145/1514095.1514114 .

R. Schäfer and W. Müller, “Assessment of a Multimodal Interaction and Rendering System against Established Design Principles,”10.1007/s12193-008-0003-3__Journal on Multimodal User Interfaces, vol. 2, no. 1, pp. 25–41, 2008, doi:10.1007/s12193-008-0003-3 .

M. Lohse, K. Rohlfing, B. Wrede, and G. Sagerer, “‘Try something else!’ — When users change their discursive behavior in human-robot interaction,”10.1109/ROBOT.2008.4543743__2008, pp. 3481–3486, doi:10.1109/ROBOT.2008.4543743 .

I. Scharlau, “Temporal processes in prime-mask interaction: Assessing perceptual consequences of masked information.,” Advances in Cognitive Psychology, vol. 3, no. 1–2, pp. 241–255, 2007.

R. Schäfer, S. Bleul, and W. Müller, “Dialog Modelling for Multiple Devices and Multiple Interaction Modalities,”10.1007/978-3-540-70816-2_4__2006, doi:10.1007/978-3-540-70816-2_4 .