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Becker J, Beverungen D, Knackstedt R, Matzner M, Müller O, Pöppelbuss J. Bridging the gap between manufacturing and service through IT-based boundary objects. IEEE Transactions on Engineering Management. 2013;(3):468--482. doi:10.1109/TEM.2012.2214770
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DOI: 10.1109/TEM.2012.2214770