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Heiden, Philipp zur, Jennifer Priefer, and Daniel Beverungen. “Predictive Maintenance on the Energy Distribution Grid—Design and Evaluation of a Digital Industrial Platform in the Context of a Smart Service System.”https://doi.org/10.1109/tem.2024.3352819__IEEE Transactions on Engineering Management 71 (2024): 3641–55.https://doi.org/10.1109/tem.2024.3352819 .
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Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?”https://doi.org/10.1016/j.jbusres.2024.114582__Journal of Business Research 177 (2024).https://doi.org/10.1016/j.jbusres.2024.114582 .
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Brennig, Katharina, and Oliver Müller. “More Isn’t Always Better – Measuring Customers’ Preferences for Digital Process Transparency.” In Hawaii International Conference on System Sciences, 2023.
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Rötzmeier-Keuper, Julia, Jennifer Hendricks, Nancy Wünderlich, and Gertrud Schmitz. “Triadic Relationships in the Context of Services for Animal Companions.” Journal of Business Research, no. 85 (2018): 295--303.
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Bäumer, Frederik Simon, and Michaela Geierhos. “Flexible Ambiguity Resolution and Incompleteness Detection in Requirements Descriptions via an Indicator-Based Configuration of Text Analysis Pipelines.”https://doi.org/10125/50609__In Proceedings of the 51st Hawaii International Conference on System Sciences, 5746–55, 2018.https://doi.org/10125/50609 .
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Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.” Journal of Business Research, no. 79 (2017): 181--188.
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Wolters, Dennis, Stefan Heindorf, Jonas Kirchhoff, and Gregor Engels. “Linking Services to Websites by Leveraging Semantic Data.”https://doi.org/10.1109/icws.2017.80__In 2017 IEEE International Conference on Web Services (ICWS), edited by Ilkay Altintas and Shiping Chen. IEEE, 2017.https://doi.org/10.1109/icws.2017.80 .
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Wünderlich, Nancy, Kristina Heinonen, Amy L Ostrom, Lia Patricio, Rui Sousa, Chris Voss, and Jos Lemmink. “Futurizing” Smart Service: Implications for Service Researchers and Managers.” Journal of Services Marketing 29, no. 6/7 (2015): 442–47.
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Schumann, Jan H, Nancy Wünderlich, and Marcus S Zimmer. “Culture’s Impact on Customer Motivation to Engage in Professional Service Enactments.” Schmalenbach Business Review 64, no. 2 (2012): 141–65.
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Schumann, Jan H, Nancy Wünderlich, and Florian Wangenheim. “Technology Mediation in Service Delivery: A New Typology and an Agenda for Managers and Academics.” Technovation 32, no. 2 (2012): 133–43.
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Wünderlich, Nancy, Jan H Schumann, Florian v Wangenheim, and Hartmut H Holzmüller. “Management und Marketing ferngesteuerter Dienstleistungen: Konzeptionelle Verortung, betriebswirtschaftliche Herausforderungen und künftige Forschungsaufgaben.” Zeitschrift für Betriebswirtschaft 81, no. 9 (2011): 977–1001.
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Ziegler, Max, Wolfgang Müller, Robbie Schäfer, and Chris Loeser. “Secure Profile Management in Smart Home Networks.”https://doi.org/10.1109/DEXA.2005.171__In Proceedings of the 1st International Workshop on Secure and Ubiquitous Networks (SUN-2005). Copenhagen, Denmark : IEEE, 2005.https://doi.org/10.1109/DEXA.2005.171 .
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Schattkowsky, Tim, Chris Loeser, and Wolfgang Müller. “Peer-To-Peer Technology for Interconnecting Web Services in Heterogeneous Networks.”https://doi.org/10.1109/AINA.2004.1283977__In Proceedings of AIN04. Fukuoka, Japan : IEEE, 2004.https://doi.org/10.1109/AINA.2004.1283977 .
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