Ozuna, Edna, and Lena Steinhoff. “‘Look Me in the Eye, Customer’: How Do Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services Affect Customers’ Misbehavior Concealment Intentions?”10.1016/j.jbusres.2024.114582__Journal of Business Research, vol. 177, 114582, Elsevier BV, 2024, doi:10.1016/j.jbusres.2024.114582.
LibreCat: /record/53200
DOI: 10.1016/j.jbusres.2024.114582

Ozuna, Edna, and Lena Steinhoff. Customer Misbehavior in the Peer-to-Peer Sharing Economy: The Mixed Role of Face-to-Face Interactions. Proceedings of the 52nd European Marketing Academy Conference (EMAC), 2023.
LibreCat: /record/50979

Ozuna, Edna, and Lena Steinhoff. Face-to-Face Interactions in Peer-to-Peer Sharing Economy Services: An Effective Barrier to Customer Misbehavior? 2023 AMA Winter Marketing Educators’ Conference Proceedings, 2023.
LibreCat: /record/50977