Building Trust - The Most Important CRM Strategy?
D. Kundisch, in: 3rd World Congress on the Management of Electronic Commerce, 2002.

Internationale Vergleichsuntersuchung schreckt auf: Deutsches Personalmanagement offenbar nicht immer Spitze
W. Weber, R. Kabst, Internationale Vergleichsuntersuchung Schreckt Auf: Deutsches Personalmanagement Offenbar Nicht Immer Spitze, 2002.

IT-Fachkräfte: Unternehmensbedarf und Qualifizierungsprofile - Eine empirische Studie in deutschen und europäischen Unternehmen, Paderborn 2002
W. Weber, R. Kabst, J. Habich, IT-Fachkräfte: Unternehmensbedarf Und Qualifizierungsprofile - Eine Empirische Studie in Deutschen Und Europäischen Unternehmen, Paderborn 2002, 2002.

SEMIFAR models—a semiparametric approach to modelling trends, long-range dependence and nonstationarity
J. Beran, Y. Feng, Computational Statistics &; Data Analysis 40 (2002) 393–419.

Iterative Plug-In Algorithms for SEMIFAR Models—Definition, Convergence, and Asymptotic Properties
J. Beran, Y. Feng, Journal of Computational and Graphical Statistics 11 (2002) 690–713.

Data-driven decomposition of seasonal time series
S. Heiler, Y. Feng, Journal of Statistical Planning and Inference 91 (2002) 351–363.

On robust local polynomial estimation with long-memory errors
J. Beran, Y. Feng, S. Ghosh, P. Sibbertsen, International Journal of Forecasting 18 (2002) 227–241.

Local polynomial fitting with long-memory, short-memory and antipersistent errors
J. Beran, Y. Feng, The Annals of the Institute of Statistical Mathematics 54 (2002) 291–311.

Data-driven decomposition of seasonal time series
S. Heiler, Y. Feng, Journal of Statistical Planning and Inference 91 (2002) 351–363.

Recent developments in non- and semiparametric models with fractional time series errors
J. Beran, Y. Feng, Recent Developments in Non- and Semiparametric Models with Fractional Time Series Errors, 2002.

Transferability, mobility and youth training in Germany and Britain: A simple theoretical analysis
D. Clark, R. Fahr, KONJUNKTURPOLITIK-BERLIN- (2002) 235--255.

Der Einfluss elektronischer Medien auf Geschäftsbeziehungen: Eine empirische Studie am Beispiel des Electronic Banking
A. Eggert, Marketing ZFP 24 (2002) 195–206.

Customer perceived value: a substitute for satisfaction in business markets?
A. Eggert, W. Ulaga, Journal of Business &; Industrial Marketing 17 (2002) 107–118.

Proceedings of the 10th International Colloquium in Relationship Marketing.
F. Bliemel, A. Eggert, G. Fassott, eds., Proceedings of the 10th International Colloquium in Relationship Marketing., 2002.

eCRM – Electronic Customer Relationship Manage¬ment: Management der Kundenbeziehungen im Internet-Zeitalter.
A. Eggert, G. Fassott, eds., ECRM – Electronic Customer Relationship Manage¬ment: Management Der Kundenbeziehungen Im Internet-Zeitalter., 2002.

Offene webbasierte Lernumgebungen - E-Learning in der beruflichen Rehabilitation
H.-H. Kremer, ed., Offene webbasierte Lernumgebungen - E-Learning in der beruflichen Rehabilitation, Paderborn, 2002.

Concurrency and Loose Semantics of Open Graph Transformation Systems
R. Heckel, M. Llabrés, H. Ehrig, F. Orejas, Mathematical Structures in Computer Science 12 (2002) 349–376.

Consistent Interaction of Software Components
G. Engels, J. Küster, L. Groenewegen, Transactions of the SDPS: Journal of Integrated Design &; Process Science 6 (2002) 2–22.

Formal Agent-Oriented Modeling with Graph Transformation
R. Depke, R. Heckel, J. Küster, Science of Computer Programming 44 (2002) 229–252.

MuSofT - Multimedia in der Softwaretechnik
E.-E. Doberkat, G. Engels, Informatik Forschung Und Entwicklung 1 (2002) 41–44.