D. Beverungen, “Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions,” in Proceedings of the 10th European Academy of Management Conference, Rome, Italy, 2010.
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K. Backhaus et al., “Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data,” Electronic Markets, no. 2, pp. 131--146, 2010.
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DOI: 10.1007/s12525-010-0032-0

J. Becker, D. Beverungen, and R. Knackstedt, “The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages,” Information Systems and e-Business Management (ISeB), no. 1, pp. 12--32, 2010.
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J. Becker, D. Beverungen, R. Knackstedt, and A. Winkelmann, “Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks,” Lecture Notes in Informatics, no. INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC, pp. 63--79, 2010.
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M. Rupprecht, J. Strasser, H. Gruber, and C. Harteis, “Expertise of team leaders in analysing team conflicts,” Vocations and Learning, no. 1, pp. 39--54, 2010.
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C. Harteis, H. Gruber, and H. Hertramph, “How Epistemic Beliefs Influence e-Learning in Daily Work-life.,” Journal of Educational Technology &; Society, vol. 13, no. 3, pp. 201–211, 2010.
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C. Harteis, “Contributions of e-collaborative knowledge construction to professional learning and expertise,” in Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, B. Ertl, Ed. Hershey: IGI Global, 2010, pp. 332--350.
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C. Harteis, H. Gruber, and M. Rehrl, “Kompetenzerwerb im betrieblichen Arbeitsalltag,” in Bildungspsychologie, C. Spiel, R. Reimann, B. Schober, and P. Wagner, Eds. Göttingen: Hogrefe, 2010, pp. 183–187.
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J. Müller, C. Sureth, and L. Christian, Mögliche Fallstricke einer Optimierung unternehmerischer Investitionsentscheidungen auf der Grundlage der Konzernsteuerquote. 2010.
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H. Heid and C. Harteis, “Wirtschaft und Betrieb,” in Handbuch Bildungsforschung, 3rd ed., R. Tippelt and B. Schmidt, Eds. Wiesbaden: VS Verlag für Sozialwissenschaften, 2010, pp. 467–481.
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