@inproceedingsBeverungen_2010, place=Rome, Italy, title=Implementing Value-Driven Service Management --- Towards an IT Artifact-Based Approach for Managing Customer Solutions, booktitle=Proceedings of the 10th European Academy of Management Conference, author=Beverungen, Daniel, year=2010 

@articleBackhaus_Becker_Beverungen_Frohs_Müller_Weddeling_Knackstedt_Steiner_2010, title=Enabling Individualized Recommendations and Dynamic Pricing of Value-Added Services through Willingness-to-Pay Data, DOI=10.1007/s12525-010-0032-0, number=2, journal=Electronic Markets, author=Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Frohs, Margarethe and Müller, Oliver and Weddeling, Matthias and Knackstedt, Ralf and Steiner, Michael, year=2010, pages=131--146 

@articleBecker_Beverungen_Knackstedt_2010, title=The Challenge of Conceptual Modeling for Product-Service Systems --- Status-quo and Perspectives for Reference Models and Modeling Languages, number=1, journal=Information Systems and e-Business Management (ISeB), author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf, year=2010, pages=12--32 

@articleBecker_Beverungen_Knackstedt_Winkelmann_2010, title=Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks, number=INFORMATIK 2010--- Business Process and Service Science--- Proceedings of ISSS and BPSC, journal=Lecture Notes in Informatics, author=Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel, year=2010, pages=63--79 

@articleRupprecht_Strasser_Gruber_Harteis_2010, title=Expertise of team leaders in analysing team conflicts, number=1, journal=Vocations and Learning, author=Rupprecht, Maria and Strasser, Josef and Gruber, Hans and Harteis, Christian, year=2010, pages=39--54 

@articleHarteis_Gruber_Hertramph_2010, title=How Epistemic Beliefs Influence e-Learning in Daily Work-life., volume=13, number=3, journal=Journal of Educational Technology &; Society, author=Harteis, Christian and Gruber, Hans and Hertramph, Herbert, year=2010, pages=201–211 

@inbookHarteis_2010, place=Hershey, title=Contributions of e-collaborative knowledge construction to professional learning and expertise, booktitle=Organizational Learning and Knowledge: Concepts, Methodologies, Tools and Applications, publisher=IGI Global, author=Harteis, Christian, editor=Ertl, BerndEditor, year=2010, pages=332--350 

@inbookHarteis_Gruber_Rehrl_2010, place=Göttingen, title=Kompetenzerwerb im betrieblichen Arbeitsalltag, booktitle=Bildungspsychologie, publisher=Hogrefe, author=Harteis, Christian and Gruber, Hans and Rehrl, Monika, editor=Spiel, Christiane and Reimann, R and Schober, Bettina and Wagner, PEditors, year=2010, pages=183–187 

@bookMüller_Sureth_Christian_2010, title=Mögliche Fallstricke einer Optimierung unternehmerischer Investitionsentscheidungen auf der Grundlage der Konzernsteuerquote, author=Müller, Jens and Sureth, Caren and Christian, Läufer, year=2010 

@inbookHeid_Harteis_2010, place=Wiesbaden, edition=3, title=Wirtschaft und Betrieb, booktitle=Handbuch Bildungsforschung, publisher=VS Verlag für Sozialwissenschaften, author=Heid, Helmut and Harteis, Christian, editor=Tippelt, Rudolf and Schmidt, BerndEditors, year=2010, pages=467–481