@articleSchlegel-Matthies_2011, title=Was ist Verbraucherbildung? – Was kann sie leisten?, volume=88, number=4, journal=Haushalt &; Bildung , author=Schlegel-Matthies, Kirsten, year=2011, pages=3–10 

@inproceedingsGeierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place=New York, NY, USA, title=A Social Media Customer Service, booktitle=Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, publisher=ACM, author=Geierhos, Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel, Matthias, editor=De Bra, Paul  and Grønbæk, KajEditors, year=2011 

@inproceedingsSchuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place=Piscataway, NJ, USA, title=SCM - A Simple, Modular and Flexible Customer Interaction Management System, booktitle=International Conference on Information Society (i-Society 2011), publisher=IEEE, author=Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela, year=2011, pages=153–158 

@inbookLee_Geierhos_2011, place=Berlin, Germany, series=Lecture Notes in Artificial Intelligence, title=Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports, volume=6967, DOI=10.1007/978-3-642-24279-3_19, booktitle=Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, publisher=Springer, author=Lee, Yeong Su and Geierhos, Michaela, editor=Beigl, Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen, Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors, year=2011, pages=173–184, collection=Lecture Notes in Artificial Intelligence 

@inproceedingsGeierhos_Lee_Bargel_2011, place=Hamburg, Germany, series=Arbeiten zur Mehrsprachigkeit - Folge B, title=Processing Multilingual Customer Contacts via Social Media, volume=96, booktitle=Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, publisher=University of Hamburg, author=Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias, editor=Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors, year=2011, pages=219–222, collection=Arbeiten zur Mehrsprachigkeit - Folge B 

@inproceedingsGeierhos_Bouraoui_Watrin_2011, place=Hamburg, Germany, series=Arbeiten zur Mehrsprachigkeit - Folge B, title=Towards Multilingual Biographical Event Extraction, volume=96, booktitle=Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, publisher=University of Hamburg, author=Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick, editor=Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors, year=2011, pages=45–50, collection=Arbeiten zur Mehrsprachigkeit - Folge B 

@articleGeierhos_2011, title=Customer Interaction 2.0: Adopting Social Media as Customer Service Channel, volume=2, DOI=10.4304/jait.2.4.222-233, number=4, journal=Journal of Advances in Information Technology, publisher=Engineering and Technology Publishing (ETPub), author=Geierhos, Michaela, year=2011, pages=222–233 

@articleMaxisch_Ebbert_Torun_Fink_de los Arcos_Lackmann_Maier_Grundmeier_2011, title=PM-IRRAS studies of the adsorption and stability of organophosphonate monolayers on passivated NiTi surfaces, volume=257, DOI=10.1016/j.apsusc.2010.09.044, number=6, journal=APPLIED SURFACE SCIENCE, author=Maxisch, M. and Ebbert, Christoph and Torun, B. and Fink, N. and de los Arcos, T. and Lackmann, J. and Maier, H. J. and Grundmeier, Guido, year=2011, pages=2011–2018 

@inproceedingsHoltmann_Meyer_von Detten_2011, title=Automatic Validation and Correction of Formalized, Textual Requirements, DOI=10.1109/icstw.2011.17, booktitle=2011 IEEE Fourth International Conference on Software Testing, Verification and Validation Workshops, author=Holtmann, Jörg and Meyer, Jan and von Detten, Markus, year=2011 

@inproceedingsMeyer_Holtmann_2011, title=Eine durchgängige Entwicklungsmethode von der Systemarchitektur bis zur Softwarearchitektur mit AUTOSAR, booktitle=Tagungsband des Dagstuhl-Workshop MBEES: Modellbasierte Entwicklung eingebetteter Systeme VII, publisher=fortiss GmbH, author=Meyer, Jan and Holtmann, Jörg, year=2011, pages=21–30