SCM - A Simple, Modular and Flexible Customer Interaction Management System
J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158.

Four level approach to design companywide production networks
R. Klinkner, A. K\'2c R. Becker, T. Winkler, D. D\'2c (2011).

Online Optimization in series production
D. Brodkorb, W. Dangelmaier, (2011).

A Social Media Customer Service
M. Geierhos, Y.S. Lee, J.  Schuster, D. Kobothanass, M. Bargel, in: ACM, Eindhoven, The Netherlands, 2011.

Scheduling for self optimizing and adaptive manufacturing systems
B. Kl\'22opper, (2011).

Situativ trainierte Regeln zur Ablaufsteuerung in Fertigungssystemen und ihre Integration in Simulationssysteme
M. Aufenanger, Situativ Trainierte Regeln Zur Ablaufsteuerung in Fertigungssystemen Und Ihre Integration in Simulationssysteme, Heinz Nixdorf Institut, 2011.

Design and Implementation of a Rich Internet Application for planning and visualization of Supply-Chain-Processes
P. Hartmann, C. Laroque, Proceedings of the 19th European Conference on Information Systems ICT and Sustainable Service Development Helsinki, Finland (EC) (2011).

Worst case analysis for deterministic online algorithm in capacitated lot-sizing problem
E. Kaganova, AIP Conference Proceedings 1638 (2011).

Increase of Robustness on Pre-optimized Production Plans Through Simulation-based Analysis and Evaluation
C. Laroque, R. Delius, J.-H.  Fischer,  Dennis Horstkemper, in: Proceedings of The Third International Conference on Advances, Xpert Publishing Services, 2011, pp. 13–20.

Customer Interaction 2.0: Adopting Social Media as Customer Service Channel
M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011) 222–233.