Renew or cancel? Drivers of customer renewal decisions for IT-based service contracts
F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.

Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration
A. Eggert, in: Kundenwert, Gabler Verlag, Wiesbaden, 2017, pp. 41–59.

Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration
A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 37–51.

Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen
S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017, pp. 3–34.

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F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research (2017) 181--188.

cService Encounter 2.0d: An investigation into the roles of technology, employees and customers
B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss, N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.

A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service Agents
N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference on Information Systems (ICIS 2017), 2017.

How to Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances
I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the 2017 Frontiers in Service Conference, 2017.

The Role of Contract Types for Employees’ Public Service Motivation
C. Grund, K. Thommes, Schmalenbach Business Review (2017) 377--398.

Age diversity and its effects on team performance
J. Klabuhn, K. Thommes, in: Academy of Management Proceedings, 2017, p. 15119.

As Asynchronous Adaption of a Churn-resistant Overlay Network
N.C. Banh, As Asynchronous Adaption of a Churn-Resistant Overlay Network, Universität Paderborn, 2017.

Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions
J. Sundermeier, Routing in Hybrid Communication Networks with Holes - Considering Bounding Boxes as Hole Abstractions, Universität Paderborn, 2017.

Price Fluctuations in Online Leasing
B. Feldkord, C. Markarian, F. Meyer auf der Heide, in: Proceedings of the 11th Annual International Conference on Combinatorial Optimization and Applications (COCOA), 2017, pp. 17–31.

A Self-Stabilizing Protocol for Graphs of Diameter Two
T. Knollmann, A Self-Stabilizing Protocol for Graphs of Diameter Two, Universität Paderborn, 2017.

Self-Stabilizing Spanners for Tree Metrics
T. Götte, Self-Stabilizing Spanners for Tree Metrics, Universität Paderborn, 2017.

Deep Learning Assisted Heuristic Tree Search for the Container Pre-marshalling Problem
A. Hottung, S. Tanaka, K. Tierney, CoRR Abs/1709.09972 (2017).

Towards DevOps in Multi-provider Projects
M. Fazal-Baqaie, B. Güldali, S. Oberthür, CSE@SE 2017 (2017) 18–21.

Overcoming Ehrlich-Schwöbel barrier in (1f1f1)A GaAs molecular beam epitaxy
J. Ritzmann, R. Schott, K. Gross, D. Reuter, A. Ludwig, A.D. Wieck, Journal of Crystal Growth 481 (2017) 7–10.

Robust Si 3 N 4 masks for 100 nm selective area epitaxy of GaAs-based nanostructures
V. Zolatanosha, D. Reuter, Microelectronic Engineering 180 (2017) 35–39.

Focused ion beam supported growth of monocrystalline wurtzite InAs nanowires grown by molecular beam epitaxy
S. Scholz, R. Schott, P.A. Labud, C. Somsen, D. Reuter, A. Ludwig, A.D. Wieck, Journal of Crystal Growth 470 (2017) 46–50.