Customer Inertia Marketing
C.M. Henderson, L. Steinhoff, C.M. Harmeling, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 350–373.

An Emerging Theory of Loyalty Program Dynamics
J.J. Kim, L. Steinhoff, R.W. Palmatier, Journal of the Academy of Marketing Science 49 (2021) 71–95.

Commentary: Opportunities and Challenges of Technology in Relationship Marketing
L. Steinhoff, R.W. Palmatier, Australasian Marketing Journal 29 (2021) 111–117.

Loyalty Programs as Travel Companions: Complementary Service Features across Customer Journey Stages
L. Steinhoff, M.M. Zondag, Journal of Business Research 129 (2021) 70–82.

Consumer Solidarity: A Social-System Perspective on the Glue that Holds Society Together
B. Alberternst, L. Steinhoff, A. Eggert, M. Giesler, in: 2021 AMA Winter Marketing Educators’ Conference Proceedings, St. Petersburg, 2021.

Understanding and Measuring Consumer Solidarity as a Collective Bond
B. Alberternst, A. Eggert, L. Steinhoff, M. Giesler, in: Proceedings of the 50th European Marketing Academy (EMAC) Conference, Madrid, 2021.

Qualität sozialer Interaktionen von Jugendlichen mit emotionalen Problemen oder Problemen im Umgang mit Peers im Unterricht – Eine Pilotstudie mit der Experience Sampling Method
M. Knickenberg, C. Zurbriggen, in: 2021.

Gender, special education needs, and inclusion: Evidence from the Perceptopions of Inclusion Questionnaire in Sweden
M. Knickenberg, J.M. DeVries, Ma. Trygger, in: 2021.

Laser Sintering Design Guidelines for media transmitting Components
I. Kletetzka, C. Kummert, H.-J. Schmid, in: Proceedings of the 32nd Annual International Solid Freeform Fabrication Symposium, Laboratory for Freeform Fabrication and University of Texas, Austin, 2021.

Subjektive Theorien von Praxissemesterstudierenden über Differenz und Normalität in der Grundschule
S. Cornel, in: Mythen, Widersprüche Und Gewissheiten Der Grundschulforschung, Springer Fachmedien Wiesbaden, Wiesbaden, 2021, pp. 417–424.