@inproceedings{7686,
  author       = {{Böhm, E and Backhaus, C and Eggert, A and Pitsis, T}},
  booktitle    = {{2016 AMA Winter Marketing Educators' Conference Proceedings}},
  title        = {{{Shedding Light on Outcome-Based Contracts: Benefits and Risks from the Buyers’ and Sellers’ Perspective}}},
  year         = {{2016}},
}

@article{5151,
  author       = {{Oertel, Simon and Thommes, Kirsten and Walgenbach, Peter}},
  journal      = {{ILR Review}},
  number       = {{3}},
  pages        = {{683--713}},
  publisher    = {{SAGE Publications Sage CA: Los Angeles, CA}},
  title        = {{{Shadows of the past: The effect of communist heritage on employee consultation}}},
  volume       = {{69}},
  year         = {{2016}},
}

@article{5152,
  author       = {{Thommes, Kirsten and Oertel, Simon and Walgenbach, Peter}},
  journal      = {{Organization Studies}},
  number       = {{8}},
  pages        = {{1067--1087}},
  title        = {{{Organizational Failure in the Aftermath of Institutional Upheaval}}},
  volume       = {{37}},
  year         = {{2016}},
}

@article{4929,
  author       = {{Backes-Gellner, Uschi and Kluike, Marlies and Pull, Kerstin and Schneider, Martin and Teuber, Silvia}},
  journal      = {{Journal of Business Economics}},
  number       = {{7}},
  pages        = {{751----772}},
  title        = {{{Human resource management and radical innovation: a fuzzy-set QCA of US multinationals in Germany, Switzerland, and the UK}}},
  year         = {{2016}},
}

@article{47990,
  abstract     = {{<jats:title>Abstract</jats:title>
               <jats:p> Unternehmen, die über das Outsourcing von Personalfunktionen entscheiden, stehen vor einer komplexen Fragestellung, da mit dem Bezug extern erbrachter Personaldienstleistungen sehr unterschiedliche Wirkungen ausgelöst werden können. Diverse Theorieansätze machen Aussagen zu einzelnen Wirkungskategorien des Outsourcings. Jedoch gibt bisher kein Ansatz dem Entscheidungsträger in der Praxis eine umfassende Entscheidungshilfe. Hier setzt der vorliegende Artikel an: Aus Ansätzen zur zwischenbetrieblichen Arbeitsteilung wird ein umfassendes „Wirkungsset“ des Outsourcings von Personalfunktionen hergeleitet, welches sich als Checkliste relevanter Wirkungskategorien eignet und die Einseitigkeiten bisheriger Ansätze vermeidet.</jats:p>}},
  author       = {{Alewell, Dorothea and Bähring, Katrin and Thommes, Kirsten}},
  issn         = {{2365-984X}},
  journal      = {{Arbeit}},
  keywords     = {{Industrial and Manufacturing Engineering}},
  number       = {{4}},
  pages        = {{282--295}},
  publisher    = {{Walter de Gruyter GmbH}},
  title        = {{{Die Wirkungen des Outsourcings von Personalfunktionen – ein Überblick über verschiedene theoretische Ansätze und Entwicklung eines umfassenden Wirkungssets/ Effects of the outsourcing of personnel functions – an overview of several theoretical approaches and development of a comprehensive set of effects}}},
  doi          = {{10.1515/arbeit-2007-0404}},
  volume       = {{16}},
  year         = {{2016}},
}

@article{45732,
  author       = {{Steinhoff, Lena and Palmatier, R. W.}},
  journal      = {{Journal of the Academy of Marketing Science}},
  number       = {{1}},
  pages        = {{88--107}},
  title        = {{{Understanding Loyalty Program Effectiveness: Managing Target and Bystander Effects}}},
  doi          = {{10.1007/s11747-014-0405-6}},
  volume       = {{44}},
  year         = {{2016}},
}

@techreport{45754,
  author       = {{Steinhoff, Lena and Fang, E. and Palmatier, R. W. and Wang, K.}},
  pages        = {{16--121}},
  title        = {{{Dynamic Effects of Loyalty Rewards for Contractual Customers, Marketing Science Institute (MSI) Working Paper Series}}},
  year         = {{2016}},
}

@inproceedings{46684,
  author       = {{Böhm, Eva and Backhaus, C. and Eggert, A. and Pitsis, T.}},
  booktitle    = {{2016 AMA Winter Academic Conference, Las Vegas, NV}},
  location     = {{Las Vegas, NV}},
  title        = {{{Shedding light on outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective}}},
  year         = {{2016}},
}

@inproceedings{46683,
  author       = {{Cramer, C. and Böhm, Eva and Eggert, A.}},
  booktitle    = {{2016 AMA Winter Academic Conference, Las Vegas, NV}},
  location     = {{Las Vegas, NV }},
  title        = {{{Understanding service awards: Exploit the bright side, avoid the dark side (ausgezeichnet mit Best Paper Award)}}},
  year         = {{2016}},
}

@inproceedings{46681,
  author       = {{Eggert, A. and Böhm, Eva and Cramer, C.}},
  booktitle    = {{International Colloquium on Relationship Marketing (ICRM), Toulouse (nominiert für Best Paper Award)}},
  title        = {{{Business Service Outsourcing in Manufacturing Firms: An Event Study}}},
  year         = {{2016}},
}

@inproceedings{46682,
  author       = {{Cramer, C. and Böhm, Eva and Eggert, A.}},
  booktitle    = {{45rd EMAC Annual Conference, Oslo}},
  location     = {{Oslo}},
  title        = {{{The service award paradox}}},
  year         = {{2016}},
}

@article{46663,
  author       = {{Böhm, Eva and Backhaus, C. and Eggert, A. and Cummins, T.}},
  journal      = {{Journal of Strategic Contracting and Negotiation,  (ausgezeichnet mit Best Paper Award)}},
  number       = {{1-2}},
  pages        = {{128--149}},
  title        = {{{Understanding outcome-based contracts: Benefits and risks from the buyers’ and sellers’ perspective}}},
  volume       = {{3}},
  year         = {{2016}},
}

@inbook{46664,
  author       = {{Garnefeld, I. and Böhm, Eva and Feider, L.}},
  booktitle    = {{Kundenwert: Grundlagen – Innovative Konzepte – Praktische Umsetzungen}},
  editor       = {{Günther, B. and Helm, S. and Eggert, A.}},
  title        = {{{Retourenmanagement zur Steigerung des Kundenwerts}}},
  year         = {{2016}},
}

@article{46640,
  author       = {{Böhm, Eva and Eggert, Andreas and Thiesbrummel, Christoph}},
  issn         = {{0019-8501}},
  journal      = {{Industrial Marketing Management}},
  keywords     = {{Marketing}},
  number       = {{1}},
  pages        = {{101--111}},
  publisher    = {{Elsevier BV}},
  title        = {{{Service transition: A viable option for manufacturing companies with deteriorating financial performance?}}},
  doi          = {{10.1016/j.indmarman.2016.04.007}},
  volume       = {{60}},
  year         = {{2016}},
}

@inproceedings{45747,
  author       = {{Witte, Carina and Steinhoff, Lena and Eggert, Andreas}},
  booktitle    = {{Proceedings of the 45th European Marketing Academy (EMAC) Conference, Oslo}},
  location     = {{Oslo}},
  title        = {{{The Power of Gift Purchases in Strengthening Customer-Company Relationships}}},
  year         = {{2016}},
}

@techreport{63915,
  author       = {{Bartuli, Jenny and Mir Djawadi, Behnud and René, Fahr}},
  title        = {{{Business Ethics in Organizations: An Experimental Examination of Whistleblowing and Personality}}},
  volume       = {{No. 10190}},
  year         = {{2016}},
}

@article{63914,
  author       = {{Mir Djawadi, Behnud and Fahr, René and Turk, Florian}},
  issn         = {{1556-5068}},
  journal      = {{SSRN Electronic Journal}},
  publisher    = {{Elsevier BV}},
  title        = {{{Tailored Financial Incentives to Fight Medical Non-Persistence in Therapeutic Treatment: A Behavioral Economic Engineering Approach}}},
  doi          = {{10.2139/ssrn.2713058}},
  year         = {{2016}},
}

@misc{3309,
  author       = {{Fanasch, Patrizia}},
  publisher    = {{Universität Paderborn}},
  title        = {{{Erfolg durch Persönlichkeit? Der Einfluss der Markenpersönlichkeit auf den Zusammenhang von Reputation und Unternehmenserfolg}}},
  year         = {{2015}},
}

@misc{3310,
  author       = {{Walczok, Gregor Paul}},
  publisher    = {{Universität Paderborn}},
  title        = {{{Die Veränderung des Mobilfunkmarktes durch die Discountanbieter}}},
  year         = {{2015}},
}

@article{288,
  abstract     = {{Experience goods are characterised by information asymmetry and a lack of ex ante knowledge of product quality, such that reliable external signals of quality are likely to be highly valued. Two potentially credible sources of such information are reviews from professional critics and ‘word of mouth’ from other consumers. This paper makes a direct comparison between the relative influences and interactions of reviews from both of these sources on the sales performance of video game software. In order to empirically estimate and separate the effects of the two signals, we analyze a sample of 1480 video games and their sales figures between 2004 and 2010. We find evidence to suggest that even after taking steps to control for endogeneity, reviews from professional critics have a significantly positive influence on sales which outweighs that from consumer reviews. We also find evidence to suggest that reviews from professional critics also interact significantly with other signals of product quality. Consequently, we contend that professional critics adopt the role of an influencer, whereas word-of-mouth opinion acts more as a predictor of sales in the market for video games.}},
  author       = {{Cox, Joe and Kaimann, Daniel}},
  journal      = {{Journal of Consumer Behaviour}},
  number       = {{6}},
  pages        = {{366--377}},
  publisher    = {{Wiley Online Library}},
  title        = {{{How do reviews from professional critics interact with other signals of product quality? Evidence from the video game industry}}},
  doi          = {{10.1002/cb.1553}},
  volume       = {{14}},
  year         = {{2015}},
}