---
_id: '24379'
author:
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
- first_name: Marius
full_name: Wehner, Marius
last_name: Wehner
- first_name: Rüdiger
full_name: Kabst, Rüdiger
last_name: Kabst
citation:
ama: Krebs B, Wehner M, Kabst R. Nordeuropa hat´s nicht nötig. Personalmagazin.
2017;2:24-25.
apa: Krebs, B., Wehner, M., & Kabst, R. (2017). Nordeuropa hat´s nicht nötig.
Personalmagazin, 2, 24–25.
bibtex: '@article{Krebs_Wehner_Kabst_2017, title={Nordeuropa hat´s nicht nötig},
volume={2}, journal={Personalmagazin}, author={Krebs, Benjamin and Wehner, Marius
and Kabst, Rüdiger}, year={2017}, pages={24–25} }'
chicago: 'Krebs, Benjamin, Marius Wehner, and Rüdiger Kabst. “Nordeuropa Hat´s Nicht
Nötig.” Personalmagazin 2 (2017): 24–25.'
ieee: B. Krebs, M. Wehner, and R. Kabst, “Nordeuropa hat´s nicht nötig,” Personalmagazin,
vol. 2, pp. 24–25, 2017.
mla: Krebs, Benjamin, et al. “Nordeuropa Hat´s Nicht Nötig.” Personalmagazin,
vol. 2, 2017, pp. 24–25.
short: B. Krebs, M. Wehner, R. Kabst, Personalmagazin 2 (2017) 24–25.
date_created: 2021-09-14T11:25:37Z
date_updated: 2022-01-06T06:56:19Z
department:
- _id: '178'
intvolume: ' 2'
language:
- iso: eng
page: 24-25
publication: Personalmagazin
status: public
title: Nordeuropa hat´s nicht nötig
type: journal_article
user_id: '49220'
volume: 2
year: '2017'
...
---
_id: '24380'
author:
- first_name: Hannah
full_name: Rauterberg, Hannah
last_name: Rauterberg
- first_name: Benjamin
full_name: Krebs, Benjamin
id: '49220'
last_name: Krebs
citation:
ama: Rauterberg H, Krebs B. Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.
Personalführung. 2017;5:28-33.
apa: Rauterberg, H., & Krebs, B. (2017). Cranet Survey 2015/2016 - Stand der
HR-Digitalisierung. Personalführung, 5, 28–33.
bibtex: '@article{Rauterberg_Krebs_2017, title={Cranet Survey 2015/2016 - Stand
der HR-Digitalisierung.}, volume={5}, journal={Personalführung}, author={Rauterberg,
Hannah and Krebs, Benjamin}, year={2017}, pages={28–33} }'
chicago: 'Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand
Der HR-Digitalisierung.” Personalführung 5 (2017): 28–33.'
ieee: H. Rauterberg and B. Krebs, “Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.,”
Personalführung, vol. 5, pp. 28–33, 2017.
mla: Rauterberg, Hannah, and Benjamin Krebs. “Cranet Survey 2015/2016 - Stand Der
HR-Digitalisierung.” Personalführung, vol. 5, 2017, pp. 28–33.
short: H. Rauterberg, B. Krebs, Personalführung 5 (2017) 28–33.
date_created: 2021-09-14T11:26:50Z
date_updated: 2022-01-06T06:56:19Z
department:
- _id: '178'
intvolume: ' 5'
language:
- iso: eng
page: 28-33
publication: Personalführung
status: public
title: Cranet Survey 2015/2016 - Stand der HR-Digitalisierung.
type: journal_article
user_id: '49220'
volume: 5
year: '2017'
...
---
_id: '3307'
author:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
- first_name: Daniel
full_name: Kaimann, Daniel
id: '18949'
last_name: Kaimann
citation:
ama: Frick B, Kaimann D. The impact of customer reviews and advertisement efforts
on the performance of experience goods in electronic markets. Applied Economics
Letters. 2017;24(17):1237-1240. doi:10.1080/13504851.2016.1270399
apa: Frick, B., & Kaimann, D. (2017). The impact of customer reviews and advertisement
efforts on the performance of experience goods in electronic markets. Applied
Economics Letters, 24(17), 1237–1240. https://doi.org/10.1080/13504851.2016.1270399
bibtex: '@article{Frick_Kaimann_2017, title={The impact of customer reviews and
advertisement efforts on the performance of experience goods in electronic markets},
volume={24}, DOI={10.1080/13504851.2016.1270399},
number={17}, journal={Applied Economics Letters}, publisher={Taylor & Francis},
author={Frick, Bernd and Kaimann, Daniel}, year={2017}, pages={1237–1240} }'
chicago: 'Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and
Advertisement Efforts on the Performance of Experience Goods in Electronic Markets.”
Applied Economics Letters 24, no. 17 (2017): 1237–40. https://doi.org/10.1080/13504851.2016.1270399.'
ieee: B. Frick and D. Kaimann, “The impact of customer reviews and advertisement
efforts on the performance of experience goods in electronic markets,” Applied
Economics Letters, vol. 24, no. 17, pp. 1237–1240, 2017.
mla: Frick, Bernd, and Daniel Kaimann. “The Impact of Customer Reviews and Advertisement
Efforts on the Performance of Experience Goods in Electronic Markets.” Applied
Economics Letters, vol. 24, no. 17, Taylor & Francis, 2017, pp. 1237–40,
doi:10.1080/13504851.2016.1270399.
short: B. Frick, D. Kaimann, Applied Economics Letters 24 (2017) 1237–1240.
date_created: 2018-06-22T11:25:35Z
date_updated: 2022-01-06T06:59:10Z
ddc:
- '000'
department:
- _id: '183'
doi: 10.1080/13504851.2016.1270399
file:
- access_level: closed
content_type: application/pdf
creator: ups
date_created: 2018-11-02T15:37:41Z
date_updated: 2018-11-02T15:37:41Z
file_id: '5308'
file_name: FrickKaimann.pdf
file_size: 700352
relation: main_file
success: 1
file_date_updated: 2018-11-02T15:37:41Z
has_accepted_license: '1'
intvolume: ' 24'
issue: '17'
language:
- iso: eng
page: 1237-1240
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publication: Applied Economics Letters
publisher: Taylor & Francis
status: public
title: The impact of customer reviews and advertisement efforts on the performance
of experience goods in electronic markets
type: journal_article
user_id: '477'
volume: 24
year: '2017'
...
---
_id: '3537'
author:
- first_name: Julia
full_name: Rötzmeier-Keuper, Julia
id: '24869'
last_name: Rötzmeier-Keuper
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Rötzmeier-Keuper J, Wünderlich N. How to Handle Dilemmas in Triadic Service
Relationships – An Exploratory Study. In: Proceedings of the 2017 Frontiers
in Service Conference. ; 2017.'
apa: Rötzmeier-Keuper, J., & Wünderlich, N. (2017). How to Handle Dilemmas in
Triadic Service Relationships – An Exploratory Study. In Proceedings of the
2017 Frontiers in Service Conference. New York City, USA.
bibtex: '@inproceedings{Rötzmeier-Keuper_Wünderlich_2017, title={How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.}, booktitle={Proceedings
of the 2017 Frontiers in Service Conference}, author={Rötzmeier-Keuper, Julia
and Wünderlich, Nancy}, year={2017} }'
chicago: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas
in Triadic Service Relationships – An Exploratory Study.” In Proceedings of
the 2017 Frontiers in Service Conference, 2017.
ieee: J. Rötzmeier-Keuper and N. Wünderlich, “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.,” in Proceedings of the 2017
Frontiers in Service Conference, New York City, USA, 2017.
mla: Rötzmeier-Keuper, Julia, and Nancy Wünderlich. “How to Handle Dilemmas in Triadic
Service Relationships – An Exploratory Study.” Proceedings of the 2017 Frontiers
in Service Conference, 2017.
short: 'J. Rötzmeier-Keuper, N. Wünderlich, in: Proceedings of the 2017 Frontiers
in Service Conference, 2017.'
conference:
location: New York City, USA
name: Frontiers in Service Conference
date_created: 2018-07-11T07:38:23Z
date_updated: 2022-01-06T06:59:22Z
department:
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
status: public
title: How to Handle Dilemmas in Triadic Service Relationships – An Exploratory Study.
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '115'
abstract:
- lang: eng
text: 'Whenever customers have to decide between different instances of the same
product, they are interested in buying the best product. In contrast, companies
are interested in reducing the construction effort (and usually as a consequence
thereof, the quality) to gain profit. The described setting is widely known as
opposed preferences in quality of the product and also applies to the context
of service-oriented computing. In general, service-oriented computing emphasizes
the construction of large software systems out of existing services, where services
are small and self-contained pieces of software that adhere to a specified interface.
Several implementations of the same interface are considered as several instances
of the same service. Thereby, customers are interested in buying the best service
implementation for their service composition wrt. to metrics, such as costs, energy,
memory consumption, or execution time. One way to ensure the service quality is
to employ certificates, which can come in different kinds: Technical certificates
proving correctness can be automatically constructed by the service provider and
again be automatically checked by the user. Digital certificates allow proof of
the integrity of a product. Other certificates might be rolled out if service
providers follow a good software construction principle, which is checked in annual
audits. Whereas all of these certificates are handled differently in service markets,
what they have in common is that they influence the buying decisions of customers.
In this paper, we review state-of-the-art developments in certification with respect
to service-oriented computing. We not only discuss how certificates are constructed
and handled in service-oriented computing but also review the effects of certificates
on the market from an economic perspective.'
author:
- first_name: Marie-Christine
full_name: Jakobs, Marie-Christine
last_name: Jakobs
- first_name: Julia
full_name: Krämer, Julia
last_name: Krämer
- first_name: Dirk
full_name: van Straaten, Dirk
id: '10311'
last_name: van Straaten
- first_name: Theodor
full_name: Lettmann, Theodor
id: '315'
last_name: Lettmann
orcid: 0000-0001-5859-2457
citation:
ama: 'Jakobs M-C, Krämer J, van Straaten D, Lettmann T. Certification Matters for
Service Markets. In: Marcelo De Barros, Janusz Klink,Tadeus Uhl TP, ed. The
Ninth International Conferences on Advanced Service Computing (SERVICE COMPUTATION).
; 2017:7-12.'
apa: Jakobs, M.-C., Krämer, J., van Straaten, D., & Lettmann, T. (2017). Certification
Matters for Service Markets. In T. P. Marcelo De Barros, Janusz Klink,Tadeus Uhl
(Ed.), The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION) (pp. 7–12).
bibtex: '@inproceedings{Jakobs_Krämer_van Straaten_Lettmann_2017, title={Certification
Matters for Service Markets}, booktitle={The Ninth International Conferences on
Advanced Service Computing (SERVICE COMPUTATION)}, author={Jakobs, Marie-Christine
and Krämer, Julia and van Straaten, Dirk and Lettmann, Theodor}, editor={Marcelo
De Barros, Janusz Klink,Tadeus Uhl, Thomas PrinzEditor}, year={2017}, pages={7–12}
}'
chicago: Jakobs, Marie-Christine, Julia Krämer, Dirk van Straaten, and Theodor Lettmann.
“Certification Matters for Service Markets.” In The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), edited by Thomas Prinz
Marcelo De Barros, Janusz Klink,Tadeus Uhl, 7–12, 2017.
ieee: M.-C. Jakobs, J. Krämer, D. van Straaten, and T. Lettmann, “Certification Matters
for Service Markets,” in The Ninth International Conferences on Advanced Service
Computing (SERVICE COMPUTATION), 2017, pp. 7–12.
mla: Jakobs, Marie-Christine, et al. “Certification Matters for Service Markets.”
The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION), edited by Thomas Prinz Marcelo De Barros, Janusz Klink,Tadeus
Uhl, 2017, pp. 7–12.
short: 'M.-C. Jakobs, J. Krämer, D. van Straaten, T. Lettmann, in: T.P. Marcelo
De Barros, Janusz Klink,Tadeus Uhl (Ed.), The Ninth International Conferences
on Advanced Service Computing (SERVICE COMPUTATION), 2017, pp. 7–12.'
date_created: 2017-10-17T12:41:14Z
date_updated: 2022-01-06T06:51:02Z
ddc:
- '040'
department:
- _id: '77'
- _id: '355'
- _id: '179'
editor:
- first_name: Thomas Prinz
full_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl, Thomas Prinz
last_name: Marcelo De Barros, Janusz Klink,Tadeus Uhl
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-03-21T13:04:12Z
date_updated: 2018-03-21T13:04:12Z
file_id: '1564'
file_name: 115-JakobsKraemerVanStraatenLettmann2017.pdf
file_size: 133531
relation: main_file
success: 1
file_date_updated: 2018-03-21T13:04:12Z
has_accepted_license: '1'
language:
- iso: eng
page: 7-12
project:
- _id: '1'
name: SFB 901
- _id: '10'
name: SFB 901 - Subprojekt B2
- _id: '11'
name: SFB 901 - Subproject B3
- _id: '12'
name: SFB 901 - Subproject B4
- _id: '8'
name: SFB 901 - Subproject A4
- _id: '2'
name: SFB 901 - Project Area A
- _id: '3'
name: SFB 901 - Project Area B
publication: The Ninth International Conferences on Advanced Service Computing (SERVICE
COMPUTATION)
status: public
title: Certification Matters for Service Markets
type: conference
user_id: '477'
year: '2017'
...
---
_id: '21130'
author:
- first_name: Kirsten
full_name: Thommes, Kirsten
id: '72497'
last_name: Thommes
citation:
ama: 'Thommes K. Managementpraktiken in KMU. In: Müller D, ed. Controlling Für
Kleine Und Mittlere Unternehmen. 2nd ed. Berlin, Boston: De Gruyter; 2017:367-392.
doi:10.1515/9783110517163-015'
apa: 'Thommes, K. (2017). Managementpraktiken in KMU. In D. Müller (Ed.), Controlling
für kleine und mittlere Unternehmen (2nd ed., pp. 367–392). Berlin, Boston:
De Gruyter. https://doi.org/10.1515/9783110517163-015'
bibtex: '@inbook{Thommes_2017, place={Berlin, Boston}, edition={2}, title={Managementpraktiken
in KMU}, DOI={10.1515/9783110517163-015},
booktitle={Controlling für kleine und mittlere Unternehmen}, publisher={De Gruyter},
author={Thommes, Kirsten}, editor={Müller, DavidEditor}, year={2017}, pages={367–392}
}'
chicago: 'Thommes, Kirsten. “Managementpraktiken in KMU.” In Controlling Für
Kleine Und Mittlere Unternehmen, edited by David Müller, 2nd ed., 367–92.
Berlin, Boston: De Gruyter, 2017. https://doi.org/10.1515/9783110517163-015.'
ieee: 'K. Thommes, “Managementpraktiken in KMU,” in Controlling für kleine und
mittlere Unternehmen, 2nd ed., D. Müller, Ed. Berlin, Boston: De Gruyter,
2017, pp. 367–392.'
mla: Thommes, Kirsten. “Managementpraktiken in KMU.” Controlling Für Kleine Und
Mittlere Unternehmen, edited by David Müller, 2nd ed., De Gruyter, 2017, pp.
367–92, doi:10.1515/9783110517163-015.
short: 'K. Thommes, in: D. Müller (Ed.), Controlling Für Kleine Und Mittlere Unternehmen,
2nd ed., De Gruyter, Berlin, Boston, 2017, pp. 367–392.'
date_created: 2021-02-03T07:47:04Z
date_updated: 2022-01-06T06:54:46Z
department:
- _id: '178'
doi: 10.1515/9783110517163-015
edition: '2'
editor:
- first_name: David
full_name: Müller, David
last_name: Müller
language:
- iso: eng
page: 367-392
place: Berlin, Boston
publication: Controlling für kleine und mittlere Unternehmen
publication_identifier:
isbn:
- '9783110517163'
publication_status: published
publisher: De Gruyter
status: public
title: Managementpraktiken in KMU
type: book_chapter
user_id: '49071'
year: '2017'
...
---
_id: '20493'
author:
- first_name: Benjamin Philipp
full_name: Krebs, Benjamin Philipp
last_name: Krebs
citation:
ama: 'Krebs BP. Talent management and workforce performance: The too-much-potential-talent-effect.
. In: ; 2017.'
apa: 'Krebs, B. P. (2017). Talent management and workforce performance: The too-much-potential-talent-effect.
. Academy of Management Annual Meeting , Atlanta, USA.'
bibtex: '@inproceedings{Krebs_2017, title={Talent management and workforce performance:
The too-much-potential-talent-effect. }, author={Krebs, Benjamin Philipp}, year={2017}
}'
chicago: 'Krebs, Benjamin Philipp. “Talent Management and Workforce Performance:
The Too-Much-Potential-Talent-Effect. ,” 2017.'
ieee: 'B. P. Krebs, “Talent management and workforce performance: The too-much-potential-talent-effect.
,” presented at the Academy of Management Annual Meeting , Atlanta, USA, 2017.'
mla: 'Krebs, Benjamin Philipp. Talent Management and Workforce Performance: The
Too-Much-Potential-Talent-Effect. . 2017.'
short: 'B.P. Krebs, in: 2017.'
conference:
end_date: 2017-08-08
location: Atlanta, USA
name: 'Academy of Management Annual Meeting '
start_date: 2017-08-04
date_created: 2020-11-24T12:03:17Z
date_updated: 2022-01-06T06:54:27Z
department:
- _id: '178'
language:
- iso: eng
status: public
title: 'Talent management and workforce performance: The too-much-potential-talent-effect. '
type: conference
user_id: '63338'
year: '2017'
...
---
_id: '4674'
author:
- first_name: Anica
full_name: Rose, Anica
last_name: Rose
citation:
ama: 'Rose A. The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn; 2017.'
apa: 'Rose, A. (2017). The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn.'
bibtex: '@book{Rose_2017, title={The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field}, publisher={Universität Paderborn}, author={Rose,
Anica}, year={2017} }'
chicago: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
ieee: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field. Universität Paderborn, 2017.'
mla: 'Rose, Anica. The Performance of Individuals, Teams, and Organizations:
Empirical Evidence from the Field. Universität Paderborn, 2017.'
short: 'A. Rose, The Performance of Individuals, Teams, and Organizations: Empirical
Evidence from the Field, Universität Paderborn, 2017.'
date_created: 2018-10-12T06:31:07Z
date_updated: 2022-01-06T07:01:18Z
ddc:
- '040'
department:
- _id: '183'
file:
- access_level: closed
content_type: application/pdf
creator: florida
date_created: 2018-10-12T06:28:46Z
date_updated: 2018-10-12T06:28:46Z
file_id: '4675'
file_name: Dissertation_Anica Rose.pdf
file_size: 1907117
relation: main_file
file_date_updated: 2018-10-12T06:28:46Z
has_accepted_license: '1'
language:
- iso: eng
project:
- _id: '1'
name: SFB 901
- _id: '2'
name: SFB 901 - Project Area A
- _id: '8'
name: SFB 901 - Subproject A4
publisher: Universität Paderborn
status: public
supervisor:
- first_name: Bernd
full_name: Frick, Bernd
last_name: Frick
title: 'The Performance of Individuals, Teams, and Organizations: Empirical Evidence
from the Field'
type: dissertation
user_id: '477'
year: '2017'
...
---
_id: '4836'
author:
- first_name: Harri
full_name: Terho, Harri
last_name: Terho
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Wolfgang
full_name: Ulaga, Wolfgang
last_name: Ulaga
- first_name: Alexander
full_name: Haas, Alexander
last_name: Haas
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
citation:
ama: 'Terho H, Eggert A, Ulaga W, Haas A, Boehm E. Selling Value in Business Markets:
Individual and Organizational Factors for Turning the Idea into Action. Industrial
Marketing Management. 2017:42--55.'
apa: 'Terho, H., Eggert, A., Ulaga, W., Haas, A., & Boehm, E. (2017). Selling
Value in Business Markets: Individual and Organizational Factors for Turning the
Idea into Action. Industrial Marketing Management, 42--55.'
bibtex: '@article{Terho_Eggert_Ulaga_Haas_Boehm_2017, title={Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action},
journal={Industrial Marketing Management}, author={Terho, Harri and Eggert, Andreas
and Ulaga, Wolfgang and Haas, Alexander and Boehm, Eva}, year={2017}, pages={42--55}
}'
chicago: 'Terho, Harri, Andreas Eggert, Wolfgang Ulaga, Alexander Haas, and Eva
Boehm. “Selling Value in Business Markets: Individual and Organizational Factors
for Turning the Idea into Action.” Industrial Marketing Management, 2017,
42--55.'
ieee: 'H. Terho, A. Eggert, W. Ulaga, A. Haas, and E. Boehm, “Selling Value in Business
Markets: Individual and Organizational Factors for Turning the Idea into Action,”
Industrial Marketing Management, pp. 42--55, 2017.'
mla: 'Terho, Harri, et al. “Selling Value in Business Markets: Individual and Organizational
Factors for Turning the Idea into Action.” Industrial Marketing Management,
2017, pp. 42--55.'
short: H. Terho, A. Eggert, W. Ulaga, A. Haas, E. Boehm, Industrial Marketing Management
(2017) 42--55.
date_created: 2018-10-25T08:13:01Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
language:
- iso: eng
page: 42--55
publication: Industrial Marketing Management
status: public
title: 'Selling Value in Business Markets: Individual and Organizational Factors for
Turning the Idea into Action'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4837'
author:
- first_name: Adrian
full_name: Payne, Adrian
last_name: Payne
- first_name: Pennie
full_name: Frow, Pennie
last_name: Frow
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Payne A, Frow P, Eggert A. The customer value proposition: evolution, development,
and application in marketing. Journal of the Academy of Marketing Science.
2017;(4):467--489.'
apa: 'Payne, A., Frow, P., & Eggert, A. (2017). The customer value proposition:
evolution, development, and application in marketing. Journal of the Academy
of Marketing Science, (4), 467--489.'
bibtex: '@article{Payne_Frow_Eggert_2017, title={The customer value proposition:
evolution, development, and application in marketing}, number={4}, journal={Journal
of the Academy of Marketing Science}, author={Payne, Adrian and Frow, Pennie and
Eggert, Andreas}, year={2017}, pages={467--489} }'
chicago: 'Payne, Adrian, Pennie Frow, and Andreas Eggert. “The Customer Value Proposition:
Evolution, Development, and Application in Marketing.” Journal of the Academy
of Marketing Science, no. 4 (2017): 467--489.'
ieee: 'A. Payne, P. Frow, and A. Eggert, “The customer value proposition: evolution,
development, and application in marketing,” Journal of the Academy of Marketing
Science, no. 4, pp. 467--489, 2017.'
mla: 'Payne, Adrian, et al. “The Customer Value Proposition: Evolution, Development,
and Application in Marketing.” Journal of the Academy of Marketing Science,
no. 4, 2017, pp. 467--489.'
short: A. Payne, P. Frow, A. Eggert, Journal of the Academy of Marketing Science
(2017) 467--489.
date_created: 2018-10-25T08:14:30Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '4'
page: 467--489
publication: Journal of the Academy of Marketing Science
status: public
title: 'The customer value proposition: evolution, development, and application in
marketing'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4838'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Christina
full_name: Cramer, Christina
last_name: Cramer
citation:
ama: 'Eggert A, Boehm E, Cramer C. Business service outsourcing in manufacturing
firms: an event study. Journal of Service Management. 2017;(3):476--498.'
apa: 'Eggert, A., Boehm, E., & Cramer, C. (2017). Business service outsourcing
in manufacturing firms: an event study. Journal of Service Management,
(3), 476--498.'
bibtex: '@article{Eggert_Boehm_Cramer_2017, title={Business service outsourcing
in manufacturing firms: an event study}, number={3}, journal={Journal of Service
Management}, author={Eggert, Andreas and Boehm, Eva and Cramer, Christina}, year={2017},
pages={476--498} }'
chicago: 'Eggert, Andreas, Eva Boehm, and Christina Cramer. “Business Service Outsourcing
in Manufacturing Firms: An Event Study.” Journal of Service Management,
no. 3 (2017): 476--498.'
ieee: 'A. Eggert, E. Boehm, and C. Cramer, “Business service outsourcing in manufacturing
firms: an event study,” Journal of Service Management, no. 3, pp. 476--498,
2017.'
mla: 'Eggert, Andreas, et al. “Business Service Outsourcing in Manufacturing Firms:
An Event Study.” Journal of Service Management, no. 3, 2017, pp. 476--498.'
short: A. Eggert, E. Boehm, C. Cramer, Journal of Service Management (2017) 476--498.
date_created: 2018-10-25T08:15:42Z
date_updated: 2022-01-06T07:01:26Z
department:
- _id: '180'
issue: '3'
language:
- iso: eng
page: 476--498
publication: Journal of Service Management
status: public
title: 'Business service outsourcing in manufacturing firms: an event study'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4840'
author:
- first_name: Eva
full_name: Boehm, Eva
last_name: Boehm
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
- first_name: Christoph
full_name: Thiesbrummel, Christoph
last_name: Thiesbrummel
citation:
ama: 'Boehm E, Eggert A, Thiesbrummel C. Service transition: A viable option for
manufacturing companies with deteriorating financial performance? Industrial
Marketing Management. 2017:101--111.'
apa: 'Boehm, E., Eggert, A., & Thiesbrummel, C. (2017). Service transition:
A viable option for manufacturing companies with deteriorating financial performance?
Industrial Marketing Management, 101--111.'
bibtex: '@article{Boehm_Eggert_Thiesbrummel_2017, title={Service transition: A viable
option for manufacturing companies with deteriorating financial performance?},
journal={Industrial Marketing Management}, author={Boehm, Eva and Eggert, Andreas
and Thiesbrummel, Christoph}, year={2017}, pages={101--111} }'
chicago: 'Boehm, Eva, Andreas Eggert, and Christoph Thiesbrummel. “Service Transition:
A Viable Option for Manufacturing Companies with Deteriorating Financial Performance?”
Industrial Marketing Management, 2017, 101--111.'
ieee: 'E. Boehm, A. Eggert, and C. Thiesbrummel, “Service transition: A viable option
for manufacturing companies with deteriorating financial performance?,” Industrial
Marketing Management, pp. 101--111, 2017.'
mla: 'Boehm, Eva, et al. “Service Transition: A Viable Option for Manufacturing
Companies with Deteriorating Financial Performance?” Industrial Marketing Management,
2017, pp. 101--111.'
short: E. Boehm, A. Eggert, C. Thiesbrummel, Industrial Marketing Management (2017)
101--111.
date_created: 2018-10-25T08:18:08Z
date_updated: 2022-01-06T07:01:27Z
department:
- _id: '180'
page: 101--111
publication: Industrial Marketing Management
status: public
title: 'Service transition: A viable option for manufacturing companies with deteriorating
financial performance?'
type: journal_article
user_id: '57352'
year: '2017'
...
---
_id: '4908'
citation:
ama: 'Helm S, Günter B, Eggert A, eds. Kundenwert. Wiesbaden: Springer Fachmedien
Wiesbaden; 2017. doi:10.1007/978-3-658-10920-2'
apa: 'Helm, S., Günter, B., & Eggert, A. (Eds.). (2017). Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2'
bibtex: '@book{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert}, DOI={10.1007/978-3-658-10920-2},
publisher={Springer Fachmedien Wiesbaden}, year={2017} }'
chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert, eds. Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2.'
ieee: 'S. Helm, B. Günter, and A. Eggert, Eds., Kundenwert. Wiesbaden: Springer
Fachmedien Wiesbaden, 2017.'
mla: Helm, Sabrina, et al., editors. Kundenwert. Springer Fachmedien Wiesbaden,
2017, doi:10.1007/978-3-658-10920-2.
short: S. Helm, B. Günter, A. Eggert, eds., Kundenwert, Springer Fachmedien Wiesbaden,
Wiesbaden, 2017.
date_created: 2018-10-26T08:35:05Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2
editor:
- first_name: Sabrina
full_name: Helm, Sabrina
last_name: Helm
- first_name: Bernd
full_name: Günter, Bernd
last_name: Günter
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
place: Wiesbaden
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert
type: book_editor
user_id: '57352'
year: '2017'
...
---
_id: '4933'
abstract:
- lang: eng
text: Manufacturers increasingly integrate information and communication technologies
into their products so that they can provide IT-based services. Organizations
that formerly concentrated on transactional sales thus confront a new challenge
associated with managing service usage—retention and extracting value from investments
in smart technology. This study combines a marketing and an information systems
perspective in a field study conducted jointly with a large European car manufacturer.
Understanding the renewal decision for IT-based service contracts requires knowledge
from both disciplines. The paper shows that combining behavioral predictor variables
stemming from marketing research and technology-related perceptual variables stemming
from technology acceptance research increases the explanatory power and prediction
accuracy of forecasting models for customer renewal decisions. Specifically, the
authors show that perceptions of usefulness become more important the longer customers
use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Nancy V
full_name: Wünderlich, Nancy V
last_name: Wünderlich
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
citation:
ama: Wangenheim F v, Wünderlich NV, Schumann JH. Renew or cancel? Drivers of customer
renewal decisions for IT-based service contracts. Journal of Business Research.
2017;(79):181--188.
apa: Wangenheim, F. v, Wünderlich, N. V., & Schumann, J. H. (2017). Renew or
cancel? Drivers of customer renewal decisions for IT-based service contracts.
Journal of Business Research, (79), 181--188.
bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
Wünderlich, Nancy V and Schumann, Jan H}, year={2017}, pages={181--188} }'
chicago: 'Wangenheim, Florian v, Nancy V Wünderlich, and Jan H Schumann. “Renew
or Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
Journal of Business Research, no. 79 (2017): 181--188.'
ieee: F. v Wangenheim, N. V. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts,” Journal of Business
Research, no. 79, pp. 181--188, 2017.
mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
Decisions for IT-Based Service Contracts.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 181--188.
short: F. v Wangenheim, N.V. Wünderlich, J.H. Schumann, Journal of Business Research
(2017) 181--188.
date_created: 2018-10-26T09:41:17Z
date_updated: 2022-01-06T07:01:29Z
department:
- _id: '178'
issue: '79'
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4941'
author:
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Eggert A. Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer
Integration. In: Kundenwert. Wiesbaden: Springer Fachmedien Wiesbaden;
2017:37-51. doi:10.1007/978-3-658-10920-2_2'
apa: 'Eggert, A. (2017). Die zwei Perspektiven des Kundenwerts: Darstellung und
Versuch einer Integration. In Kundenwert (pp. 37–51). Wiesbaden: Springer
Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_2'
bibtex: '@inbook{Eggert_2017, place={Wiesbaden}, title={Die zwei Perspektiven des
Kundenwerts: Darstellung und Versuch einer Integration}, DOI={10.1007/978-3-658-10920-2_2},
booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Eggert,
Andreas}, year={2017}, pages={37–51} }'
chicago: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und
Versuch Einer Integration.” In Kundenwert, 37–51. Wiesbaden: Springer Fachmedien
Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_2.'
ieee: 'A. Eggert, “Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch
einer Integration,” in Kundenwert, Wiesbaden: Springer Fachmedien Wiesbaden,
2017, pp. 37–51.'
mla: 'Eggert, Andreas. “Die Zwei Perspektiven Des Kundenwerts: Darstellung Und Versuch
Einer Integration.” Kundenwert, Springer Fachmedien Wiesbaden, 2017, pp.
37–51, doi:10.1007/978-3-658-10920-2_2.'
short: 'A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden, Wiesbaden, 2017,
pp. 37–51.'
date_created: 2018-10-26T09:57:19Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_2
page: 37-51
place: Wiesbaden
publication: Kundenwert
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: 'Die zwei Perspektiven des Kundenwerts: Darstellung und Versuch einer Integration'
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4942'
author:
- first_name: Sabrina
full_name: Helm, Sabrina
last_name: Helm
- first_name: Bernd
full_name: Günter, Bernd
last_name: Günter
- first_name: Andreas
full_name: Eggert, Andreas
last_name: Eggert
citation:
ama: 'Helm S, Günter B, Eggert A. Kundenwert – eine Einführung in die theoretischen
und praktischen Herausforderungen der Bewertung von Kundenbeziehungen. In: Kundenwert.
Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:10.1007/978-3-658-10920-2_1'
apa: 'Helm, S., Günter, B., & Eggert, A. (2017). Kundenwert – eine Einführung
in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen.
In Kundenwert (pp. 3–34). Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-10920-2_1'
bibtex: '@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert –
eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung
von Kundenbeziehungen}, DOI={10.1007/978-3-658-10920-2_1},
booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm,
Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }'
chicago: 'Helm, Sabrina, Bernd Günter, and Andreas Eggert. “Kundenwert – Eine Einführung
in Die Theoretischen Und Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.”
In Kundenwert, 3–34. Wiesbaden: Springer Fachmedien Wiesbaden, 2017. https://doi.org/10.1007/978-3-658-10920-2_1.'
ieee: 'S. Helm, B. Günter, and A. Eggert, “Kundenwert – eine Einführung in die theoretischen
und praktischen Herausforderungen der Bewertung von Kundenbeziehungen,” in Kundenwert,
Wiesbaden: Springer Fachmedien Wiesbaden, 2017, pp. 3–34.'
mla: Helm, Sabrina, et al. “Kundenwert – Eine Einführung in Die Theoretischen Und
Praktischen Herausforderungen Der Bewertung von Kundenbeziehungen.” Kundenwert,
Springer Fachmedien Wiesbaden, 2017, pp. 3–34, doi:10.1007/978-3-658-10920-2_1.
short: 'S. Helm, B. Günter, A. Eggert, in: Kundenwert, Springer Fachmedien Wiesbaden,
Wiesbaden, 2017, pp. 3–34.'
date_created: 2018-10-26T09:58:46Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '180'
doi: 10.1007/978-3-658-10920-2_1
page: 3-34
place: Wiesbaden
publication: Kundenwert
publication_identifier:
isbn:
- '9783658109196'
- '9783658109202'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen
der Bewertung von Kundenbeziehungen
type: book_chapter
user_id: '57352'
year: '2017'
...
---
_id: '4947'
abstract:
- lang: eng
text: Manufacturers increasingly integrate information and communication technologies
into their products so that they can provide IT-based services. Organizations
that formerly concentrated on transactional sales thus confront a new challenge
associated with managing service usage—retention and extracting value from investments
in smart technology. This study combines a marketing and an information systems
perspective in a field study conducted jointly with a large European car manufacturer.
Understanding the renewal decision for IT-based service contracts requires knowledge
from both disciplines. The paper shows that combining behavioral predictor variables
stemming from marketing research and technology-related perceptual variables stemming
from technology acceptance research increases the explanatory power and prediction
accuracy of forecasting models for customer renewal decisions. Specifically, the
authors show that perceptions of usefulness become more important the longer customers
use IT-based services and the more services they use within the service contract.
article_type: original
author:
- first_name: Florian v
full_name: Wangenheim, Florian v
last_name: Wangenheim
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Jan H
full_name: Schumann, Jan H
last_name: Schumann
citation:
ama: Wangenheim F v, Wünderlich N, Schumann JH. Renew or cancel? Drivers of customer
renewal decisions for IT-based service contracts. Journal of Business Research.
2017;(79):181--188.
apa: Wangenheim, F. v, Wünderlich, N., & Schumann, J. H. (2017). Renew or cancel?
Drivers of customer renewal decisions for IT-based service contracts. Journal
of Business Research, (79), 181--188.
bibtex: '@article{Wangenheim_Wünderlich_Schumann_2017, title={Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts}, number={79}, journal={Journal
of Business Research}, publisher={Elsevier}, author={Wangenheim, Florian v and
Wünderlich, Nancy and Schumann, Jan H}, year={2017}, pages={181--188} }'
chicago: 'Wangenheim, Florian v, Nancy Wünderlich, and Jan H Schumann. “Renew or
Cancel? Drivers of Customer Renewal Decisions for IT-Based Service Contracts.”
Journal of Business Research, no. 79 (2017): 181--188.'
ieee: F. v Wangenheim, N. Wünderlich, and J. H. Schumann, “Renew or cancel? Drivers
of customer renewal decisions for IT-based service contracts,” Journal of Business
Research, no. 79, pp. 181--188, 2017.
mla: Wangenheim, Florian v, et al. “Renew or Cancel? Drivers of Customer Renewal
Decisions for IT-Based Service Contracts.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 181--188.
short: F. v Wangenheim, N. Wünderlich, J.H. Schumann, Journal of Business Research
(2017) 181--188.
date_created: 2018-10-26T10:11:34Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- IT-based service
- Smart services
- Contract renewal
- Retention
- Customer churn
- Free trial
language:
- iso: eng
page: 181--188
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: Renew or cancel? Drivers of customer renewal decisions for IT-based service
contracts
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4949'
abstract:
- lang: eng
text: The service encounter – one of the foundational concepts in service research
– is fundamentally changing due to rapid evolutions in technology. In this paper,
we offer an updated perspective on what we label the “Service Encounter 2.0”.
To this end, we develop a conceptual framework that captures the essence of the
Service Encounter 2.0 and provides a synthesis of the changing interdependent
roles of technology, employees, and customers. We find that technology either
augments or substitutes service employees, and can foster network connections.
In turn, employees and customers are taking on the role of enabler, innovator,
coordinator and differentiator. In addition, we identify critical areas for future
research on this important topic.
article_type: original
author:
- first_name: Bart
full_name: Larivière, Bart
last_name: Larivière
- first_name: David
full_name: Bowen, David
last_name: Bowen
- first_name: Tor W
full_name: Andreassen, Tor W
last_name: Andreassen
- first_name: Werner
full_name: Kunz, Werner
last_name: Kunz
- first_name: Nancy J
full_name: Sirianni, Nancy J
last_name: Sirianni
- first_name: Chris
full_name: Voss, Chris
last_name: Voss
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: Arne
full_name: De Keyser, Arne
last_name: De Keyser
citation:
ama: 'Larivière B, Bowen D, Andreassen TW, et al. “Service Encounter 2.0”: An investigation
into the roles of technology, employees and customers. Journal of Business
Research. 2017;(79):238--246.'
apa: 'Larivière, B., Bowen, D., Andreassen, T. W., Kunz, W., Sirianni, N. J., Voss,
C., … De Keyser, A. (2017). “Service Encounter 2.0”: An investigation into the
roles of technology, employees and customers. Journal of Business Research,
(79), 238--246.'
bibtex: '@article{Larivière_Bowen_Andreassen_Kunz_Sirianni_Voss_Wünderlich_De Keyser_2017,
title={“Service Encounter 2.0”: An investigation into the roles of technology,
employees and customers}, number={79}, journal={Journal of Business Research},
publisher={Elsevier}, author={Larivière, Bart and Bowen, David and Andreassen,
Tor W and Kunz, Werner and Sirianni, Nancy J and Voss, Chris and Wünderlich, Nancy
and De Keyser, Arne}, year={2017}, pages={238--246} }'
chicago: 'Larivière, Bart, David Bowen, Tor W Andreassen, Werner Kunz, Nancy J Sirianni,
Chris Voss, Nancy Wünderlich, and Arne De Keyser. “‘Service Encounter 2.0’: An
Investigation into the Roles of Technology, Employees and Customers.” Journal
of Business Research, no. 79 (2017): 238--246.'
ieee: 'B. Larivière et al., “‘Service Encounter 2.0’: An investigation into
the roles of technology, employees and customers,” Journal of Business Research,
no. 79, pp. 238--246, 2017.'
mla: 'Larivière, Bart, et al. “‘Service Encounter 2.0’: An Investigation into the
Roles of Technology, Employees and Customers.” Journal of Business Research,
no. 79, Elsevier, 2017, pp. 238--246.'
short: B. Larivière, D. Bowen, T.W. Andreassen, W. Kunz, N.J. Sirianni, C. Voss,
N. Wünderlich, A. De Keyser, Journal of Business Research (2017) 238--246.
date_created: 2018-10-26T10:15:22Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
issue: '79'
keyword:
- Service encounter
- Technology roles
- Employee roles
- Customer roles
- Employee experience
- Customer experience
language:
- iso: eng
page: 238--246
publication: Journal of Business Research
publication_status: published
publisher: Elsevier
status: public
title: '“Service Encounter 2.0”: An investigation into the roles of technology, employees
and customers'
type: journal_article
user_id: '37741'
year: '2017'
...
---
_id: '4955'
author:
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
- first_name: 'Stefanie '
full_name: 'Paluch, Stefanie '
last_name: Paluch
citation:
ama: 'Wünderlich N, Paluch S. A Nice and Friendly Chat With a Bot: User Perceptions
of AI-Based Service Agents. In: Proceedings of the 38th International Conference
on Information Systems (ICIS 2017). ; 2017.'
apa: 'Wünderlich, N., & Paluch, S. (2017). A Nice and Friendly Chat With a Bot:
User Perceptions of AI-Based Service Agents. In Proceedings of the 38th International
Conference on Information Systems (ICIS 2017). Seoul, Korea.'
bibtex: '@inproceedings{Wünderlich_Paluch_2017, title={A Nice and Friendly Chat
With a Bot: User Perceptions of AI-Based Service Agents}, booktitle={Proceedings
of the 38th International Conference on Information Systems (ICIS 2017)}, author={Wünderlich,
Nancy and Paluch, Stefanie }, year={2017} }'
chicago: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With
a Bot: User Perceptions of AI-Based Service Agents.” In Proceedings of the
38th International Conference on Information Systems (ICIS 2017), 2017.'
ieee: 'N. Wünderlich and S. Paluch, “A Nice and Friendly Chat With a Bot: User Perceptions
of AI-Based Service Agents,” in Proceedings of the 38th International Conference
on Information Systems (ICIS 2017), Seoul, Korea, 2017.'
mla: 'Wünderlich, Nancy, and Stefanie Paluch. “A Nice and Friendly Chat With a Bot:
User Perceptions of AI-Based Service Agents.” Proceedings of the 38th International
Conference on Information Systems (ICIS 2017), 2017.'
short: 'N. Wünderlich, S. Paluch, in: Proceedings of the 38th International Conference
on Information Systems (ICIS 2017), 2017.'
conference:
location: Seoul, Korea
name: 38th International Conference on Information Systems (ICIS 2017)
date_created: 2018-10-26T10:32:20Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 38th International Conference on Information Systems
(ICIS 2017)
publication_status: published
status: public
title: 'A Nice and Friendly Chat With a Bot: User Perceptions of AI-Based Service
Agents'
type: conference
user_id: '37741'
year: '2017'
...
---
_id: '4956'
author:
- first_name: Isabel
full_name: Teßmer, Isabel
last_name: Teßmer
- first_name: Marcus
full_name: Olsson, Marcus
last_name: Olsson
- first_name: Anders
full_name: Gustafsson, Anders
last_name: Gustafsson
- first_name: Nancy
full_name: Wünderlich, Nancy
id: '36392'
last_name: Wünderlich
citation:
ama: 'Teßmer I, Olsson M, Gustafsson A, Wünderlich N. How to Design Successful Gamification
in Retail: The benefits and Pitfalls of Affordances. In: Proceedings of the
2017 Frontiers in Service Conference. ; 2017.'
apa: 'Teßmer, I., Olsson, M., Gustafsson, A., & Wünderlich, N. (2017). How to
Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances.
In Proceedings of the 2017 Frontiers in Service Conference. New York City,
USA.'
bibtex: '@inproceedings{Teßmer_Olsson_Gustafsson_Wünderlich_2017, title={How to
Design Successful Gamification in Retail: The benefits and Pitfalls of Affordances},
booktitle={Proceedings of the 2017 Frontiers in Service Conference}, author={Teßmer,
Isabel and Olsson, Marcus and Gustafsson, Anders and Wünderlich, Nancy}, year={2017}
}'
chicago: 'Teßmer, Isabel, Marcus Olsson, Anders Gustafsson, and Nancy Wünderlich.
“How to Design Successful Gamification in Retail: The Benefits and Pitfalls of
Affordances.” In Proceedings of the 2017 Frontiers in Service Conference,
2017.'
ieee: 'I. Teßmer, M. Olsson, A. Gustafsson, and N. Wünderlich, “How to Design Successful
Gamification in Retail: The benefits and Pitfalls of Affordances,” in Proceedings
of the 2017 Frontiers in Service Conference, New York City, USA, 2017.'
mla: 'Teßmer, Isabel, et al. “How to Design Successful Gamification in Retail: The
Benefits and Pitfalls of Affordances.” Proceedings of the 2017 Frontiers in
Service Conference, 2017.'
short: 'I. Teßmer, M. Olsson, A. Gustafsson, N. Wünderlich, in: Proceedings of the
2017 Frontiers in Service Conference, 2017.'
conference:
location: New York City, USA
name: 2017 Frontiers in Service Conference
date_created: 2018-10-26T10:35:18Z
date_updated: 2022-01-06T07:01:30Z
department:
- _id: '178'
- _id: '181'
language:
- iso: eng
publication: Proceedings of the 2017 Frontiers in Service Conference
publication_status: published
status: public
title: 'How to Design Successful Gamification in Retail: The benefits and Pitfalls
of Affordances'
type: conference
user_id: '37741'
year: '2017'
...