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(2017). Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions. In <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>.","ieee":"T. John, D. Kundisch, and D. Szopinski, “Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions,” in <i>Proceedings of the 38th International Conference on Information Systems (ICIS), Seoul, South Korea</i>, 2017.","short":"T. John, D. Kundisch, D. 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Consequently, the existing approaches greatly differ and to some extent contradict each other, for example, regarding their understanding of the business model concept, their terminology, and their visual notations – which means there is little common ground for developing a cumulative stream of research. Therefore, we provide a systematic, cross-disciplinary review of this emerging field and synthesize the pragmatic, semantic, and syntactic foundations of the proposed approaches. Further, we derive an agenda for future research and discuss the challenges that lie ahead to advance the field."}],"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Subprojekt C5","_id":"17"},{"_id":"4","name":"SFB 901 - Project Area C"}],"language":[{"iso":"eng"}],"_id":"49","user_id":"16205","ddc":["040"],"status":"public","title":"Visual Languages for Modeling Business Models: A Critical Review and Future Research Directions","year":"2017","author":[{"first_name":"Thomas","last_name":"John","full_name":"John, Thomas","id":"3952"},{"last_name":"Kundisch","first_name":"Dennis","full_name":"Kundisch, Dennis","id":"21117"},{"id":"36372","last_name":"Szopinski","first_name":"Daniel","full_name":"Szopinski, Daniel"}],"date_updated":"2022-01-06T07:01:28Z","has_accepted_license":"1"},{"place":"Wiesbaden","date_created":"2018-10-26T08:35:05Z","department":[{"_id":"178"},{"_id":"180"}],"type":"book_editor","citation":{"mla":"Helm, Sabrina, et al., editors. <i>Kundenwert</i>. 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Wiesbaden: Springer Fachmedien Wiesbaden; 2017:3-34. doi:<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>","bibtex":"@inbook{Helm_Günter_Eggert_2017, place={Wiesbaden}, title={Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-10920-2_1\">10.1007/978-3-658-10920-2_1</a>}, booktitle={Kundenwert}, publisher={Springer Fachmedien Wiesbaden}, author={Helm, Sabrina and Günter, Bernd and Eggert, Andreas}, year={2017}, pages={3–34} }"},"publication":"Kundenwert","department":[{"_id":"178"},{"_id":"180"}],"type":"book_chapter","place":"Wiesbaden","date_created":"2018-10-26T09:58:46Z","date_updated":"2022-01-06T07:01:30Z","publication_status":"published","publication_identifier":{"isbn":["9783658109196","9783658109202"]},"author":[{"full_name":"Helm, Sabrina","last_name":"Helm","first_name":"Sabrina"},{"full_name":"Günter, Bernd","first_name":"Bernd","last_name":"Günter"},{"last_name":"Eggert","first_name":"Andreas","full_name":"Eggert, Andreas"}],"title":"Kundenwert – eine Einführung in die theoretischen und praktischen Herausforderungen der Bewertung von Kundenbeziehungen","year":"2017","status":"public","doi":"10.1007/978-3-658-10920-2_1","user_id":"57352","_id":"4942","publisher":"Springer Fachmedien Wiesbaden","page":"3-34"},{"status":"public","year":"2017","title":"Renew or cancel? 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Drivers of customer renewal decisions for IT-based service contracts. <i>Journal of Business Research</i>, (79), 181--188."},"abstract":[{"text":"Manufacturers increasingly integrate information and communication technologies into their products so that they can provide IT-based services. Organizations that formerly concentrated on transactional sales thus confront a new challenge associated with managing service usage—retention and extracting value from investments in smart technology. This study combines a marketing and an information systems perspective in a field study conducted jointly with a large European car manufacturer. Understanding the renewal decision for IT-based service contracts requires knowledge from both disciplines. 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