[{"year":"2015","quality_controlled":"1","title":"A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews","date_created":"2018-01-31T12:00:39Z","publisher":"Springer","abstract":[{"text":"The contacts a health care provider (HCP), like a physician, has to other HCPs is perceived as a quality characteristic by patients. So far, only the German physician rating website jameda.de gives information about the interconnectedness of HCPs in business networks. However, this network has to be maintained manually and is thus incomplete. We therefore developed a system for uncovering latent connectivity of HCPs in online reviews to provide users with more valuable information about their HCPs. The overall goal of this approach is to extend already existing business networks of HCPs by integrating connections that are newly discovered by our system. Our most recent evaluation results are promising: 70.8 % of the connections extracted from the reviews texts were correctly identified and in total 3,788 relations were recognized that have not been displayed in jameda.de’s network before.","lang":"eng"}],"publication":"Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings","language":[{"iso":"eng"}],"keyword":["Latent Connectivity","Person Named Entity Recognition and Disambiguation","Health Care Provider Reviews"],"citation":{"ama":"Bäumer FS, Geierhos M, Schulze S. A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews. In: Dregvaite G, Damasevicius R, eds. <i>Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings</i>. Vol 538. Communications in Computer and Information Science. Cham, Switzerland: Springer; 2015:3-15. doi:<a href=\"https://doi.org/10.1007/978-3-319-24770-0_1\">10.1007/978-3-319-24770-0_1</a>","ieee":"F. S. Bäumer, M. Geierhos, and S. Schulze, “A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews,” in <i>Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings</i>, vol. 538, G. Dregvaite and R. Damasevicius, Eds. Cham, Switzerland: Springer, 2015, pp. 3–15.","chicago":"Bäumer, Frederik Simon, Michaela Geierhos, and Sabine Schulze. “A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews.” In <i>Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings</i>, edited by Giedre Dregvaite and Robertas Damasevicius, 538:3–15. Communications in Computer and Information Science. Cham, Switzerland: Springer, 2015. <a href=\"https://doi.org/10.1007/978-3-319-24770-0_1\">https://doi.org/10.1007/978-3-319-24770-0_1</a>.","apa":"Bäumer, F. S., Geierhos, M., &#38; Schulze, S. (2015). A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews. In G. Dregvaite &#38; R. Damasevicius (Eds.), <i>Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings</i> (Vol. 538, pp. 3–15). Cham, Switzerland: Springer. <a href=\"https://doi.org/10.1007/978-3-319-24770-0_1\">https://doi.org/10.1007/978-3-319-24770-0_1</a>","bibtex":"@inbook{Bäumer_Geierhos_Schulze_2015, place={Cham, Switzerland}, series={Communications in Computer and Information Science}, title={A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews}, volume={538}, DOI={<a href=\"https://doi.org/10.1007/978-3-319-24770-0_1\">10.1007/978-3-319-24770-0_1</a>}, booktitle={Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings}, publisher={Springer}, author={Bäumer, Frederik Simon and Geierhos, Michaela and Schulze, Sabine}, editor={Dregvaite, Giedre and Damasevicius, RobertasEditors}, year={2015}, pages={3–15}, collection={Communications in Computer and Information Science} }","mla":"Bäumer, Frederik Simon, et al. “A System for Uncovering Latent Connectivity of Health Care Providers in Online Reviews.” <i>Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings</i>, edited by Giedre Dregvaite and Robertas Damasevicius, vol. 538, Springer, 2015, pp. 3–15, doi:<a href=\"https://doi.org/10.1007/978-3-319-24770-0_1\">10.1007/978-3-319-24770-0_1</a>.","short":"F.S. Bäumer, M. Geierhos, S. Schulze, in: G. Dregvaite, R. Damasevicius (Eds.), Information and Software Technologies. 21st International Conference, ICIST 2015, Druskininkai, Lithuania, October 15-16, 2015. Proceedings, Springer, Cham, Switzerland, 2015, pp. 3–15."},"intvolume":"       538","page":"3-15","place":"Cham, Switzerland","publication_status":"published","publication_identifier":{"isbn":["978-3-319-24769-4"],"eisbn":["978-3-319-24770-0"]},"doi":"10.1007/978-3-319-24770-0_1","conference":{"start_date":"2015-10-15","name":"21th International Conference on Information and Software Technologies (ICIST 2015)","location":"Druskininkai, Lithuania","end_date":"2015-10-16"},"author":[{"first_name":"Frederik Simon","full_name":"Bäumer, Frederik Simon","id":"38837","last_name":"Bäumer"},{"first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496","orcid":"0000-0002-8180-5606","last_name":"Geierhos"},{"last_name":"Schulze","full_name":"Schulze, Sabine","first_name":"Sabine"}],"volume":538,"date_updated":"2022-01-06T06:51:01Z","status":"public","editor":[{"last_name":"Dregvaite","full_name":"Dregvaite, Giedre","first_name":"Giedre"},{"last_name":"Damasevicius","full_name":"Damasevicius, Robertas","first_name":"Robertas"}],"type":"book_chapter","series_title":"Communications in Computer and Information Science","user_id":"42496","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"_id":"1149"},{"_id":"1150","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496","series_title":"Lecture Notes in Artificial Intelligence","type":"book_chapter","editor":[{"full_name":"Christiansen, Henning","last_name":"Christiansen","first_name":"Henning"},{"last_name":"Stojanovic","full_name":"Stojanovic, Isidora","first_name":"Isidora"},{"last_name":"Papadopoulos","full_name":"Papadopoulos, George A.","first_name":"George A."}],"status":"public","date_updated":"2022-01-06T06:51:02Z","volume":9405,"author":[{"first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496","last_name":"Geierhos","orcid":"0000-0002-8180-5606"},{"first_name":"Frederik Simon","id":"38837","full_name":"Bäumer, Frederik Simon","last_name":"Bäumer"},{"full_name":"Schulze, Sabine","last_name":"Schulze","first_name":"Sabine"},{"last_name":"Klotz","full_name":"Klotz, Caterina","first_name":"Caterina"}],"conference":{"location":"Larnaca, Cyprus","end_date":"2015-11-06","start_date":"2015-11-02","name":"9th International and Interdisciplinary Conference on Modeling and Using Context (CONTEXT 2015)"},"doi":"10.1007/978-3-319-25591-0_12","publication_identifier":{"eisbn":["9783319255910"],"isbn":["9783319255903"]},"publication_status":"published","place":"Cham, Switzerland","page":"159-171","intvolume":"      9405","citation":{"short":"M. Geierhos, F.S. Bäumer, S. Schulze, C. Klotz, in: H. Christiansen, I. Stojanovic, G.A. Papadopoulos (Eds.), Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings, Springer, Cham, Switzerland, 2015, pp. 159–171.","bibtex":"@inbook{Geierhos_Bäumer_Schulze_Klotz_2015, place={Cham, Switzerland}, series={Lecture Notes in Artificial Intelligence}, title={Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining}, volume={9405}, DOI={<a href=\"https://doi.org/10.1007/978-3-319-25591-0_12\">10.1007/978-3-319-25591-0_12</a>}, booktitle={Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings}, publisher={Springer}, author={Geierhos, Michaela and Bäumer, Frederik Simon and Schulze, Sabine and Klotz, Caterina}, editor={Christiansen, Henning and Stojanovic, Isidora and Papadopoulos, George A.Editors}, year={2015}, pages={159–171}, collection={Lecture Notes in Artificial Intelligence} }","mla":"Geierhos, Michaela, et al. “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-Generated Physician Review Mining.” <i>Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>, edited by Henning Christiansen et al., vol. 9405, Springer, 2015, pp. 159–71, doi:<a href=\"https://doi.org/10.1007/978-3-319-25591-0_12\">10.1007/978-3-319-25591-0_12</a>.","apa":"Geierhos, M., Bäumer, F. S., Schulze, S., &#38; Klotz, C. (2015). Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining. In H. Christiansen, I. Stojanovic, &#38; G. A. Papadopoulos (Eds.), <i>Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i> (Vol. 9405, pp. 159–171). Cham, Switzerland: Springer. <a href=\"https://doi.org/10.1007/978-3-319-25591-0_12\">https://doi.org/10.1007/978-3-319-25591-0_12</a>","ama":"Geierhos M, Bäumer FS, Schulze S, Klotz C. Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining. In: Christiansen H, Stojanovic I, Papadopoulos GA, eds. <i>Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>. Vol 9405. Lecture Notes in Artificial Intelligence. Cham, Switzerland: Springer; 2015:159-171. doi:<a href=\"https://doi.org/10.1007/978-3-319-25591-0_12\">10.1007/978-3-319-25591-0_12</a>","ieee":"M. Geierhos, F. S. Bäumer, S. Schulze, and C. Klotz, “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-generated Physician Review Mining,” in <i>Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>, vol. 9405, H. Christiansen, I. Stojanovic, and G. A. Papadopoulos, Eds. Cham, Switzerland: Springer, 2015, pp. 159–171.","chicago":"Geierhos, Michaela, Frederik Simon Bäumer, Sabine Schulze, and Caterina Klotz. “Understanding the Patient 2.0: Gaining Insight into Patients’ Rating Behavior by User-Generated Physician Review Mining.” In <i>Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings</i>, edited by Henning Christiansen, Isidora Stojanovic, and George A. Papadopoulos, 9405:159–71. Lecture Notes in Artificial Intelligence. Cham, Switzerland: Springer, 2015. <a href=\"https://doi.org/10.1007/978-3-319-25591-0_12\">https://doi.org/10.1007/978-3-319-25591-0_12</a>."},"keyword":["Health 2.0","Rating Behavior","Patient Opinion Mining on Physician Rating Websites"],"language":[{"iso":"eng"}],"publication":"Modeling and Using Context. 9th International and Interdisciplinary Conference, CONTEXT 2015, Lanarca, Cyprus, November 2-6, 2015. Proceedings","abstract":[{"lang":"eng","text":"Patients 2.0 increasingly inform themselves about the quality of medical services on physician rating websites. However, little is known about whether the reviews and ratings on these websites truly reflect the quality of services or whether the ratings on these websites are rather influenced by patients’ individual rating behavior. Therefore, we investigate more than 790,000 physician reviews on Germany’s most used physician rating website jameda.de. Our results show that patients’ ratings do not only reflect treatment quality but are also influenced by treatment quality independent factors like age and complaint behavior. Hence, we provide evidence that users should be well aware of user specific rating distortions when intending to make their physician choice based on these ratings."}],"publisher":"Springer","date_created":"2018-01-31T12:12:37Z","title":"Understanding the Patient 2.0: Gaining Insight into Patients' Rating Behavior by User-generated Physician Review Mining","quality_controlled":"1","year":"2015"},{"project":[{"name":"SFB 901","_id":"1"},{"name":"SFB 901 - Project Area B","_id":"3"},{"name":"SFB 901 - Subproject B1","_id":"9"}],"_id":"231","user_id":"15504","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"file_date_updated":"2018-03-21T10:31:17Z","type":"conference","editor":[{"first_name":"Stephane ","last_name":"Loiseau","full_name":"Loiseau, Stephane "},{"full_name":"Filipe, Joaquim ","last_name":"Filipe","first_name":"Joaquim "},{"full_name":"Duval, Béatrice ","last_name":"Duval","first_name":"Béatrice "},{"first_name":"Jaap","full_name":"van den Herik, Jaap","last_name":"van den Herik"}],"status":"public","date_updated":"2022-01-06T06:55:46Z","author":[{"full_name":"Geierhos, Michaela","id":"42496","orcid":"0000-0002-8180-5606","last_name":"Geierhos","first_name":"Michaela"},{"first_name":"Sabine","full_name":"Schulze, Sabine","last_name":"Schulze"},{"full_name":"Bäumer, Frederik Simon","id":"38837","last_name":"Bäumer","first_name":"Frederik Simon"}],"doi":"10.5220/0005346002770283","publication_status":"published","publication_identifier":{"isbn":[" 978-989-758-073-4"]},"has_accepted_license":"1","place":"Setúbal, Portugal","citation":{"ama":"Geierhos M, Schulze S, Bäumer FS. What did you mean? Facing the Challenges of User-generated Software Requirements. In: Loiseau S, Filipe J, Duval B, van den Herik J, eds. <i>Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015)</i>. Setúbal, Portugal: SciTePress - Science and Technology Publications; 2015:277-283. doi:<a href=\"https://doi.org/10.5220/0005346002770283\">10.5220/0005346002770283</a>","ieee":"M. Geierhos, S. Schulze, and F. S. Bäumer, “What did you mean? Facing the Challenges of User-generated Software Requirements,” in <i>Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015)</i>, 2015, pp. 277–283.","chicago":"Geierhos, Michaela, Sabine Schulze, and Frederik Simon Bäumer. “What Did You Mean? Facing the Challenges of User-Generated Software Requirements.” In <i>Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015)</i>, edited by Stephane  Loiseau, Joaquim  Filipe, Béatrice  Duval, and Jaap van den Herik, 277–83. Setúbal, Portugal: SciTePress - Science and Technology Publications, 2015. <a href=\"https://doi.org/10.5220/0005346002770283\">https://doi.org/10.5220/0005346002770283</a>.","apa":"Geierhos, M., Schulze, S., &#38; Bäumer, F. S. (2015). What did you mean? Facing the Challenges of User-generated Software Requirements. In S. Loiseau, J. Filipe, B. Duval, &#38; J. van den Herik (Eds.), <i>Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015)</i> (pp. 277–283). Setúbal, Portugal: SciTePress - Science and Technology Publications. <a href=\"https://doi.org/10.5220/0005346002770283\">https://doi.org/10.5220/0005346002770283</a>","mla":"Geierhos, Michaela, et al. “What Did You Mean? Facing the Challenges of User-Generated Software Requirements.” <i>Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015)</i>, edited by Stephane  Loiseau et al., SciTePress - Science and Technology Publications, 2015, pp. 277–83, doi:<a href=\"https://doi.org/10.5220/0005346002770283\">10.5220/0005346002770283</a>.","bibtex":"@inproceedings{Geierhos_Schulze_Bäumer_2015, place={Setúbal, Portugal}, title={What did you mean? Facing the Challenges of User-generated Software Requirements}, DOI={<a href=\"https://doi.org/10.5220/0005346002770283\">10.5220/0005346002770283</a>}, booktitle={Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015)}, publisher={SciTePress - Science and Technology Publications}, author={Geierhos, Michaela and Schulze, Sabine and Bäumer, Frederik Simon}, editor={Loiseau, Stephane  and Filipe, Joaquim  and Duval, Béatrice  and van den Herik, JaapEditors}, year={2015}, pages={277–283} }","short":"M. Geierhos, S. Schulze, F.S. Bäumer, in: S. Loiseau, J. Filipe, B. Duval, J. van den Herik (Eds.), Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015), SciTePress - Science and Technology Publications, Setúbal, Portugal, 2015, pp. 277–283."},"page":"277-283","ddc":["040"],"language":[{"iso":"eng"}],"publication":"Proceedings of the 7th International Conference on Agents and Artificial Intelligence (ICAART), Special Session on Partiality, Underspecification, and Natural Language Processing (PUaNLP 2015)","abstract":[{"lang":"eng","text":"Existing approaches towards service composition demand requirements of the customers in terms of service templates, service query profiles, or partial process models. However, addressed non-expert customers may be unable to fill-in the slots of service templates as requested or to describe, for example, pre- and postconditions, or even have difficulties in formalizing their requirements. Thus, our idea is to provide non-experts with suggestions how to complete or clarify their requirement descriptions written in natural language. Two main issues have to be tackled: (1) partial or full inability (incapacity) of non-experts to specify their requirements correctly in formal and precise ways, and (2) problems in text analysis due to fuzziness in natural language. We present ideas how to face these challenges by means of requirement disambiguation and completion. Therefore, we conduct ontology-based requirement extraction and similarity retrieval based on requirement descriptions that are gathered from App marketplaces. The innovative aspect of our work is that we support users without expert knowledge in writing their requirements by simultaneously resolving ambiguity, vagueness, and underspecification in natural language."}],"file":[{"content_type":"application/pdf","relation":"main_file","success":1,"date_created":"2018-03-21T10:31:17Z","creator":"florida","date_updated":"2018-03-21T10:31:17Z","file_name":"231-GeierhosSchulzeBäumer2015.pdf","access_level":"closed","file_id":"1503","file_size":1192736}],"publisher":"SciTePress - Science and Technology Publications","date_created":"2017-10-17T12:41:37Z","title":"What did you mean? Facing the Challenges of User-generated Software Requirements","quality_controlled":"1","year":"2015"},{"language":[{"iso":"eng"}],"publication":"Penser le Lexique-Grammaire","abstract":[{"text":"Finding information about people in the World Wide Web is one of the most common activities of Internet users. It is now impossible to manually analyze all this information and new approaches are needed that are capable of processing the large-scale heterogeneous data in order to extract the pertinent information. The Wikipedia community still puts much effort in manually adding structured data to biographical articles, the so-called {{Persondata}} template. Thanks to this kind of metadata, semantically-enriched information concerning the biographee (e.g. name, date of birth, place of birth) can be extracted and processed by search engines. But it is a rather time-consuming task and users quite often forget to add this template: some biographies contain persondata, others do not. There is considerably less work done on developing approaches to automatically enhance English Wikipedia biographies with persondata and therefore improve the quality of structured user contributions. Within this paper, we describe our method to automatically generate persondata from biographical information in Wikipedia articles.","lang":"eng"}],"publisher":"Honoré Champion","date_created":"2018-01-29T16:22:30Z","title":"Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies","quality_controlled":"1","year":"2014","_id":"1124","user_id":"42496","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"book_chapter","editor":[{"last_name":"Kakoyianni-Doa","full_name":"Kakoyianni-Doa, Fryni","first_name":"Fryni"}],"status":"public","date_updated":"2022-01-06T06:50:58Z","author":[{"first_name":"Michaela","id":"42496","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos"}],"conference":{"location":"Nicosia, Cyprus","end_date":"2011-10-08","start_date":"2011-10-05","name":"30th International Conference on Lexis and Grammar"},"publication_status":"published","publication_identifier":{"isbn":["9782745325129"]},"place":"Paris, France","citation":{"apa":"Geierhos, M. (2014). Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies. In F. Kakoyianni-Doa (Ed.), <i>Penser le Lexique-Grammaire</i> (pp. 411–420). Paris, France: Honoré Champion.","mla":"Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator for Wikipedia Biographies.” <i>Penser Le Lexique-Grammaire</i>, edited by Fryni Kakoyianni-Doa, Honoré Champion, 2014, pp. 411–20.","short":"M. Geierhos, in: F. Kakoyianni-Doa (Ed.), Penser Le Lexique-Grammaire, Honoré Champion, Paris, France, 2014, pp. 411–420.","bibtex":"@inbook{Geierhos_2014, place={Paris, France}, title={Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies}, booktitle={Penser le Lexique-Grammaire}, publisher={Honoré Champion}, author={Geierhos, Michaela}, editor={Kakoyianni-Doa, FryniEditor}, year={2014}, pages={411–420} }","ieee":"M. Geierhos, “Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies,” in <i>Penser le Lexique-Grammaire</i>, F. Kakoyianni-Doa, Ed. Paris, France: Honoré Champion, 2014, pp. 411–420.","chicago":"Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator for Wikipedia Biographies.” In <i>Penser Le Lexique-Grammaire</i>, edited by Fryni Kakoyianni-Doa, 411–20. Paris, France: Honoré Champion, 2014.","ama":"Geierhos M. Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies. In: Kakoyianni-Doa F, ed. <i>Penser Le Lexique-Grammaire</i>. Paris, France: Honoré Champion; 2014:411-420."},"page":"411-420"},{"year":"2014","page":"369-371","citation":{"ama":"Jeong D-H, Gim J, Jung H, Geierhos M, Bäumer FS. Comparative study on disambiguating acronyms in the scientific papers using the open knowledge base. In: <i>Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)</i>. ; 2014:369-371.","chicago":"Jeong, Do-Heon, Jangwon Gim, Hanmin Jung, Michaela Geierhos, and Frederik Simon Bäumer. “Comparative Study on Disambiguating Acronyms in the Scientific Papers Using the Open Knowledge Base.” In <i>Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)</i>, 369–71, 2014.","ieee":"D.-H. Jeong, J. Gim, H. Jung, M. Geierhos, and F. S. Bäumer, “Comparative study on disambiguating acronyms in the scientific papers using the open knowledge base,” in <i>Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)</i>, Kathmandu, Nepal, 2014, pp. 369–371.","short":"D.-H. Jeong, J. Gim, H. Jung, M. Geierhos, F.S. Bäumer, in: Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014), 2014, pp. 369–371.","mla":"Jeong, Do-Heon, et al. “Comparative Study on Disambiguating Acronyms in the Scientific Papers Using the Open Knowledge Base.” <i>Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)</i>, 2014, pp. 369–71.","bibtex":"@inproceedings{Jeong_Gim_Jung_Geierhos_Bäumer_2014, title={Comparative study on disambiguating acronyms in the scientific papers using the open knowledge base}, booktitle={Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)}, author={Jeong, Do-Heon and Gim, Jangwon and Jung, Hanmin and Geierhos, Michaela and Bäumer, Frederik Simon}, year={2014}, pages={369–371} }","apa":"Jeong, D.-H., Gim, J., Jung, H., Geierhos, M., &#38; Bäumer, F. S. (2014). Comparative study on disambiguating acronyms in the scientific papers using the open knowledge base. In <i>Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)</i> (pp. 369–371). Kathmandu, Nepal."},"quality_controlled":"1","publication_identifier":{"issn":["20930542"]},"publication_status":"published","title":"Comparative study on disambiguating acronyms in the scientific papers using the open knowledge base","conference":{"name":"The 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)","start_date":"2014-07-14","end_date":"2014-07-18","location":"Kathmandu, Nepal"},"date_updated":"2022-01-06T06:50:59Z","author":[{"first_name":"Do-Heon","full_name":"Jeong, Do-Heon","last_name":"Jeong"},{"last_name":"Gim","full_name":"Gim, Jangwon","first_name":"Jangwon"},{"full_name":"Jung, Hanmin","last_name":"Jung","first_name":"Hanmin"},{"orcid":"0000-0002-8180-5606","last_name":"Geierhos","id":"42496","full_name":"Geierhos, Michaela","first_name":"Michaela"},{"first_name":"Frederik Simon","last_name":"Bäumer","full_name":"Bäumer, Frederik Simon","id":"38837"}],"date_created":"2018-01-30T14:25:07Z","abstract":[{"lang":"eng","text":"In this paper, we focus on the acronym representation, the concept of abbreviation of major terminology. To this end, we try to find the most efficient method to disambiguate the sense of the acronym. Comparing the various feature types, we found that using single noun (NN) overwhelmingly outperformed noun phrase (NP) base. Moreover, the result also showed that collocation information (CL) was not efficient for enhancing performance considering a huge extra data processing. We expect to apply the open knowledge base Wikipedia to scholarly service to enhance the quality of the local knowledge base and to develop value-added services."}],"status":"public","publication":"Conference Proceedings of the 9th Asia Pacific International Conference on Information Science and Technology (APIC-IST 2014)","type":"conference","language":[{"iso":"eng"}],"_id":"1130","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496"},{"year":"2014","page":"53","citation":{"mla":"Geierhos, Michaela, and Sabine Schulze. “The Same but Not the Same - Challenges in Comparing Patient Opinions.” <i>Challenges for Consumer Research and Consumer Policy in Europe</i>, 2014, p. 53.","short":"M. Geierhos, S. Schulze, in: Challenges for Consumer Research and Consumer Policy in Europe, 2014, p. 53.","bibtex":"@inproceedings{Geierhos_Schulze_2014, title={The same but not the same - Challenges in comparing patient opinions}, booktitle={Challenges for Consumer Research and Consumer Policy in Europe}, author={Geierhos, Michaela and Schulze, Sabine}, year={2014}, pages={53} }","apa":"Geierhos, M., &#38; Schulze, S. (2014). The same but not the same - Challenges in comparing patient opinions. In <i>Challenges for Consumer Research and Consumer Policy in Europe</i> (p. 53). Bonn, Germany.","ama":"Geierhos M, Schulze S. The same but not the same - Challenges in comparing patient opinions. In: <i>Challenges for Consumer Research and Consumer Policy in Europe</i>. ; 2014:53.","ieee":"M. Geierhos and S. Schulze, “The same but not the same - Challenges in comparing patient opinions,” in <i>Challenges for Consumer Research and Consumer Policy in Europe</i>, Bonn, Germany, 2014, p. 53.","chicago":"Geierhos, Michaela, and Sabine Schulze. “The Same but Not the Same - Challenges in Comparing Patient Opinions.” In <i>Challenges for Consumer Research and Consumer Policy in Europe</i>, 53, 2014."},"quality_controlled":"1","publication_status":"published","title":"The same but not the same - Challenges in comparing patient opinions","conference":{"start_date":"2014-09-29","name":"Challenges for Consumer Research and Consumer Policy in Europe","location":"Bonn, Germany","end_date":"2014-09-30"},"main_file_link":[{"url":"https://www.researchgate.net/publication/276291871_The_same_but_not_the_same_-_Challenges_in_comparing_patient_opinions"}],"date_updated":"2022-01-06T06:50:59Z","author":[{"id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","first_name":"Michaela"},{"full_name":"Schulze, Sabine","last_name":"Schulze","first_name":"Sabine"}],"date_created":"2018-01-30T15:04:41Z","status":"public","publication":"Challenges for Consumer Research and Consumer Policy in Europe","type":"conference_abstract","language":[{"iso":"eng"}],"_id":"1131","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"13929"},{"title":"Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung","conference":{"name":"Forschungsethik in der qualitativen und quantitativen Sozialforschung","start_date":"2014-09-11","end_date":"2014-09-12","location":"Munich, Germany"},"date_updated":"2022-01-06T06:50:59Z","date_created":"2018-01-30T15:15:45Z","author":[{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","id":"42496","full_name":"Geierhos, Michaela"},{"first_name":"Jasmin","last_name":"Siri","full_name":"Siri, Jasmin"}],"year":"2014","citation":{"bibtex":"@inproceedings{Geierhos_Siri_2014, title={Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung}, booktitle={Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung}, author={Geierhos, Michaela and Siri, Jasmin}, year={2014}, pages={29} }","mla":"Geierhos, Michaela, and Jasmin Siri. “Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung.” <i>Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung</i>, 2014, p. 29.","short":"M. Geierhos, J. Siri, in: Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung, 2014, p. 29.","apa":"Geierhos, M., &#38; Siri, J. (2014). Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung. In <i>Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung</i> (p. 29). Munich, Germany.","ieee":"M. Geierhos and J. Siri, “Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung,” in <i>Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung</i>, Munich, Germany, 2014, p. 29.","chicago":"Geierhos, Michaela, and Jasmin Siri. “Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung.” In <i>Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung</i>, 29, 2014.","ama":"Geierhos M, Siri J. Was beobachtet die Forschungsethik? Eine interdisziplinäre Diskussion zwischen Computerlinguistik und qualitativ-konstruktivistischer Sozialforschung. In: <i>Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung</i>. ; 2014:29."},"page":"29","publication_status":"published","language":[{"iso":"ger"}],"_id":"1133","user_id":"42496","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"status":"public","type":"conference_abstract","publication":"Tagungsband Forschungsethik in der qualitativen und quantitativen Sozialforschung"},{"language":[{"iso":"eng"}],"keyword":["Standardized Influential Factors","Prescriptive Analytics","Role Model Group","Scenario Technique"],"publication":"Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014","abstract":[{"text":"This paper focuses on the first step in combining prescriptive analytics with scenario techniques in order to provide strategicdevelopment after the useof InSciTe, a data prescriptive analytics application. InSciTe supports the improvement of researchers‘ individual performance by recommending new research directions. Standardized influential factors are presented as a foundation for automated scenario modelling such as the prototypical report generation function of InSciTe. Additionally, a use-case is shown which validatesthe potential of the standardized influential factors for raw scenario development.","lang":"eng"}],"date_created":"2018-01-30T15:27:08Z","publisher":"CEUR-WS.org","title":"System Thinking: Crafting Scenarios for Prescriptive Analytics","quality_controlled":"1","year":"2014","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"series_title":"CEUR Workshop Proceedings","user_id":"42496","_id":"1134","type":"conference","status":"public","editor":[{"last_name":"Jung","full_name":"Jung, Hanmin","first_name":"Hanmin"},{"last_name":"Mandl","full_name":"Mandl, Thomas","first_name":"Thomas"},{"full_name":"Womsen-Hacker, Christa","last_name":"Womsen-Hacker","first_name":"Christa"},{"full_name":"Xu, Shuo","last_name":"Xu","first_name":"Shuo"}],"volume":1292,"author":[{"last_name":"Weber","full_name":"Weber, Jens","first_name":"Jens"},{"full_name":"Minhee, Cho","last_name":"Minhee","first_name":"Cho"},{"last_name":"Lee","full_name":"Lee, Mikyoung","first_name":"Mikyoung"},{"first_name":"Sa-kwang","full_name":"Song, Sa-kwang","last_name":"Song"},{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496"},{"first_name":"Hanmin","last_name":"Jung","full_name":"Jung, Hanmin"}],"oa":"1","date_updated":"2022-01-06T06:50:59Z","conference":{"location":"Hildesheim, Germany","end_date":"2014-10-07","start_date":"2014-10-06","name":"First International Workshop on Patent Mining and Its Applications (IPaMin 2014)"},"main_file_link":[{"open_access":"1","url":"http://ceur-ws.org/Vol-1292/ipamin2014_paper1.pdf"}],"publication_identifier":{"issn":["16130073"]},"publication_status":"published","intvolume":"      1292","citation":{"ama":"Weber J, Minhee C, Lee M, Song S, Geierhos M, Jung H. System Thinking: Crafting Scenarios for Prescriptive Analytics. In: Jung H, Mandl T, Womsen-Hacker C, Xu S, eds. <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014</i>. Vol 1292. CEUR Workshop Proceedings. CEUR-WS.org; 2014.","ieee":"J. Weber, C. Minhee, M. Lee, S. Song, M. Geierhos, and H. Jung, “System Thinking: Crafting Scenarios for Prescriptive Analytics,” in <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014</i>, Hildesheim, Germany, 2014, vol. 1292.","chicago":"Weber, Jens, Cho Minhee, Mikyoung Lee, Sa-kwang Song, Michaela Geierhos, and Hanmin Jung. “System Thinking: Crafting Scenarios for Prescriptive Analytics.” In <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014</i>, edited by Hanmin Jung, Thomas Mandl, Christa Womsen-Hacker, and Shuo Xu, Vol. 1292. CEUR Workshop Proceedings. CEUR-WS.org, 2014.","apa":"Weber, J., Minhee, C., Lee, M., Song, S., Geierhos, M., &#38; Jung, H. (2014). System Thinking: Crafting Scenarios for Prescriptive Analytics. In H. Jung, T. Mandl, C. Womsen-Hacker, &#38; S. Xu (Eds.), <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014</i> (Vol. 1292). Hildesheim, Germany: CEUR-WS.org.","mla":"Weber, Jens, et al. “System Thinking: Crafting Scenarios for Prescriptive Analytics.” <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014</i>, edited by Hanmin Jung et al., vol. 1292, CEUR-WS.org, 2014.","bibtex":"@inproceedings{Weber_Minhee_Lee_Song_Geierhos_Jung_2014, series={CEUR Workshop Proceedings}, title={System Thinking: Crafting Scenarios for Prescriptive Analytics}, volume={1292}, booktitle={Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014}, publisher={CEUR-WS.org}, author={Weber, Jens and Minhee, Cho and Lee, Mikyoung and Song, Sa-kwang and Geierhos, Michaela and Jung, Hanmin}, editor={Jung, Hanmin and Mandl, Thomas and Womsen-Hacker, Christa and Xu, ShuoEditors}, year={2014}, collection={CEUR Workshop Proceedings} }","short":"J. Weber, C. Minhee, M. Lee, S. Song, M. Geierhos, H. Jung, in: H. Jung, T. Mandl, C. Womsen-Hacker, S. Xu (Eds.), Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014, CEUR-WS.org, 2014."}},{"year":"2014","quality_controlled":"1","title":"SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews","publisher":"Universitätsverlag Hildesheim","date_created":"2018-01-30T15:46:56Z","abstract":[{"lang":"eng","text":"In this paper, we describe our system developed for the GErman SenTiment AnaLysis shared Task (GESTALT) for participation in the Maintask 2: Subjective Phrase and Aspect Extraction from Product Reviews. We present a tool, which identifies subjective and aspect phrases in German product reviews. For the recognition of subjective phrases, we pursue a lexicon-based approach. For the extraction of aspect phrases from the reviews, we consider two possible ways: Besides the subjectivity and aspect look-up, we also implemented a method to establish which subjective phrase belongs to which aspect. The system achieves better results for the recognition of aspect phrases than for the subjective identification."}],"publication":"Workshop Proceedings of the 12th Edition of the KONVENS Conference","keyword":["corpus linguistics","sentiment analysis"],"language":[{"iso":"eng"}],"place":"Hildesheim, Germany","page":"185-191","citation":{"ieee":"M. Dollmann and M. Geierhos, “SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews,” in <i>Workshop Proceedings of the 12th Edition of the KONVENS Conference</i>, Hildesheim, Germany, 2014, pp. 185–191.","chicago":"Dollmann, Markus, and Michaela Geierhos. “SentiBA: Lexicon-Based Sentiment Analysis on German Product Reviews.” In <i>Workshop Proceedings of the 12th Edition of the KONVENS Conference</i>, edited by Gertrud Faaß and Josef Ruppenhofer, 185–91. Hildesheim, Germany: Universitätsverlag Hildesheim, 2014.","ama":"Dollmann M, Geierhos M. SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews. In: Faaß G, Ruppenhofer J, eds. <i>Workshop Proceedings of the 12th Edition of the KONVENS Conference</i>. Hildesheim, Germany: Universitätsverlag Hildesheim; 2014:185-191.","apa":"Dollmann, M., &#38; Geierhos, M. (2014). SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews. In G. Faaß &#38; J. Ruppenhofer (Eds.), <i>Workshop Proceedings of the 12th Edition of the KONVENS Conference</i> (pp. 185–191). Hildesheim, Germany: Universitätsverlag Hildesheim.","bibtex":"@inproceedings{Dollmann_Geierhos_2014, place={Hildesheim, Germany}, title={SentiBA: Lexicon-based Sentiment Analysis on German Product Reviews}, booktitle={Workshop Proceedings of the 12th Edition of the KONVENS Conference}, publisher={Universitätsverlag Hildesheim}, author={Dollmann, Markus and Geierhos, Michaela}, editor={Faaß, Gertrud and Ruppenhofer, JosefEditors}, year={2014}, pages={185–191} }","short":"M. Dollmann, M. Geierhos, in: G. Faaß, J. Ruppenhofer (Eds.), Workshop Proceedings of the 12th Edition of the KONVENS Conference, Universitätsverlag Hildesheim, Hildesheim, Germany, 2014, pp. 185–191.","mla":"Dollmann, Markus, and Michaela Geierhos. “SentiBA: Lexicon-Based Sentiment Analysis on German Product Reviews.” <i>Workshop Proceedings of the 12th Edition of the KONVENS Conference</i>, edited by Gertrud Faaß and Josef Ruppenhofer, Universitätsverlag Hildesheim, 2014, pp. 185–91."},"publication_identifier":{"isbn":["978-3-934105-47-8"]},"publication_status":"published","conference":{"location":"Hildesheim, Germany","end_date":"2014-10-10","start_date":"2014-10-08","name":"12th Konferenz zur Verarbeitung Natürlicher Sprache (KONVENS 2014)"},"main_file_link":[{"open_access":"1","url":"https://hildok.bsz-bw.de/files/297/04_03.pdf"}],"date_updated":"2022-01-06T06:50:59Z","oa":"1","author":[{"first_name":"Markus","id":"27578","full_name":"Dollmann, Markus","last_name":"Dollmann"},{"first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496","orcid":"0000-0002-8180-5606","last_name":"Geierhos"}],"editor":[{"first_name":"Gertrud","last_name":"Faaß","full_name":"Faaß, Gertrud"},{"first_name":"Josef","last_name":"Ruppenhofer","full_name":"Ruppenhofer, Josef"}],"status":"public","type":"conference","_id":"1135","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496"},{"type":"conference","status":"public","editor":[{"first_name":"Hanmin","last_name":"Jung","full_name":"Jung, Hanmin"},{"first_name":"Thomas","full_name":"Mandl, Thomas","last_name":"Mandl"},{"last_name":"Womsen-Hacker","full_name":"Womsen-Hacker, Christa","first_name":"Christa"},{"full_name":"Xu, Shuo","last_name":"Xu","first_name":"Shuo"}],"user_id":"42496","series_title":"CEUR Workshop Proceedings","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"_id":"1137","publication_status":"published","publication_identifier":{"issn":["16130073"]},"citation":{"short":"F.S. Bäumer, J. Gim, D.-H. Jeong, M. Geierhos, H. Jung, in: H. Jung, T. Mandl, C. Womsen-Hacker, S. Xu (Eds.), Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014, CEUR-WS.org, 2014.","mla":"Bäumer, Frederik Simon, et al. “Linked Open Data System for Scientific Data Sets.” <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014</i>, edited by Hanmin Jung et al., vol. 1292, CEUR-WS.org, 2014.","bibtex":"@inproceedings{Bäumer_Gim_Jeong_Geierhos_Jung_2014, series={CEUR Workshop Proceedings}, title={Linked Open Data System for Scientific Data Sets}, volume={1292}, booktitle={Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014}, publisher={CEUR-WS.org}, author={Bäumer, Frederik Simon and Gim, Jangwon and Jeong, Do-Heon and Geierhos, Michaela and Jung, Hanmin}, editor={Jung, Hanmin and Mandl, Thomas and Womsen-Hacker, Christa and Xu, ShuoEditors}, year={2014}, collection={CEUR Workshop Proceedings} }","apa":"Bäumer, F. S., Gim, J., Jeong, D.-H., Geierhos, M., &#38; Jung, H. (2014). Linked Open Data System for Scientific Data Sets. In H. Jung, T. Mandl, C. Womsen-Hacker, &#38; S. Xu (Eds.), <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014</i> (Vol. 1292). Hildesheim, Germany: CEUR-WS.org.","ama":"Bäumer FS, Gim J, Jeong D-H, Geierhos M, Jung H. Linked Open Data System for Scientific Data Sets. In: Jung H, Mandl T, Womsen-Hacker C, Xu S, eds. <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014</i>. Vol 1292. CEUR Workshop Proceedings. CEUR-WS.org; 2014.","ieee":"F. S. Bäumer, J. Gim, D.-H. Jeong, M. Geierhos, and H. Jung, “Linked Open Data System for Scientific Data Sets,” in <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014</i>, Hildesheim, Germany, 2014, vol. 1292.","chicago":"Bäumer, Frederik Simon, Jangwon Gim, Do-Heon Jeong, Michaela Geierhos, and Hanmin Jung. “Linked Open Data System for Scientific Data Sets.” In <i>Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens 2014</i>, edited by Hanmin Jung, Thomas Mandl, Christa Womsen-Hacker, and Shuo Xu, Vol. 1292. CEUR Workshop Proceedings. CEUR-WS.org, 2014."},"intvolume":"      1292","author":[{"first_name":"Frederik Simon","last_name":"Bäumer","id":"38837","full_name":"Bäumer, Frederik Simon"},{"first_name":"Jangwon","last_name":"Gim","full_name":"Gim, Jangwon"},{"full_name":"Jeong, Do-Heon","last_name":"Jeong","first_name":"Do-Heon"},{"first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496","orcid":"0000-0002-8180-5606","last_name":"Geierhos"},{"first_name":"Hanmin","full_name":"Jung, Hanmin","last_name":"Jung"}],"volume":1292,"date_updated":"2022-01-06T06:51:00Z","oa":"1","main_file_link":[{"open_access":"1","url":"http://ceur-ws.org/Vol-1292/ipamin2014_paper2.pdf"}],"conference":{"start_date":"2014-10-06","name":"First International Workshop on Patent Mining and Its Applications (IPaMin 2014)","location":"Hildesheim, Germany","end_date":"2014-10-07"},"publication":"Proceedings of the First International Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014","abstract":[{"lang":"eng","text":"In this paper, we present a system which makes scientific data available following the linked open data principle using standards like RDF and URI as well as the popular D2R server (D2R) and the customizable D2RQ mapping language. Our scientific data sets include acronym data and expansions, as well as researcher data such as author name, affiliation, coauthors, and abstracts. The system can easily be extended to other records. Regarding this, a domain adaptation to patent mining seems possible. For this reason, obvious similarities and differences are presented here. The data set is collected from several different providers like publishing houses and digital libraries, which follow different standards in data format and structure. Most of them are not supporting semantic web technologies, but the legacy HTML standard. The integration of these large amounts of scientific data into the Semantic Web is challenging and it needs flexible data structures to access this information and interlink them. Based on these data sets, we will be able to derive a general technology trend as well as the individual research domain for each researcher. The goal of our Linked Open Data System for scientific data is to provide access to this data set for other researchers using the Web of Linked Data. Furthermore we implemented an application for visualization, which allows usto explorethe relations between single data sets."}],"language":[{"iso":"eng"}],"keyword":["Linked Open Data","Researcher Data","Acronym Data","D2R"],"quality_controlled":"1","year":"2014","date_created":"2018-01-30T16:03:51Z","publisher":"CEUR-WS.org","title":"Linked Open Data System for Scientific Data Sets"},{"language":[{"iso":"eng"}],"publication":"Proceedings of the 2014 Winter Simulation Conference","abstract":[{"lang":"eng","text":"Customized planning, engineering and build-up of factory plants are very complex tasks, where project management contains lots of risks and uncertainties. Existing simulation techniques could help massively to evaluate these uncertainties and achieve improved and at least more robust plans during project management, but are typically not applied in industry, especially at SMEs (small and medium-sized enterprises). This paper presents some results of the joint research project simject of the Universities of Paderborn and Kassel, which aims at the development of a demonstrator for a simulation-based and logistic-integrated project planning and scheduling. Based on the researched state-of-the-art, requirements and a planning process are derived and described, as well as a draft of the current technical infrastructure of the intended modular prototype. First plug-ins for project simulation and multi-project optimization are implemented and already show possible benefits for the project management process."}],"date_created":"2018-01-31T09:14:56Z","publisher":"IEEE Press","title":"A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management","year":"2014","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"13929","_id":"1140","type":"conference","status":"public","editor":[{"full_name":"Tolk, Andreas ","last_name":"Tolk","first_name":"Andreas "},{"full_name":"Diallo, Saikou Y.","last_name":"Diallo","first_name":"Saikou Y."},{"first_name":"Ilya O.","last_name":"Ryzhov","full_name":"Ryzhov, Ilya O."},{"last_name":"Yilmaz","full_name":"Yilmaz, Levent","first_name":"Levent"},{"full_name":"Buckley, Stephen J.","last_name":"Buckley","first_name":"Stephen J."},{"full_name":"Miller, John A.","last_name":"Miller","first_name":"John A."}],"author":[{"first_name":"Thomas","full_name":"Gutfeld, Thomas","last_name":"Gutfeld"},{"first_name":"Ulrich","full_name":"Jessen, Ulrich","last_name":"Jessen"},{"full_name":"Wenzel, Sigrid","last_name":"Wenzel","first_name":"Sigrid"},{"first_name":"Jens","last_name":"Weber","full_name":"Weber, Jens"}],"date_updated":"2022-01-06T06:51:00Z","conference":{"location":"Savannah, GA, USA","end_date":"2014-12-10","start_date":"2014-12-07","name":"2014 Winter Simulation Conference (WSC '14)"},"doi":"10.1109/WSC.2014.7020175","publication_identifier":{"isbn":["9781479974863"]},"publication_status":"published","page":"3423-3434","citation":{"chicago":"Gutfeld, Thomas, Ulrich Jessen, Sigrid Wenzel, and Jens Weber. “A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management.” In <i>Proceedings of the 2014 Winter Simulation Conference</i>, edited by Andreas  Tolk, Saikou Y. Diallo, Ilya O. Ryzhov, Levent Yilmaz, Stephen J. Buckley, and John A. Miller, 3423–34. Piscataway, NJ: IEEE Press, 2014. <a href=\"https://doi.org/10.1109/WSC.2014.7020175\">https://doi.org/10.1109/WSC.2014.7020175</a>.","ieee":"T. Gutfeld, U. Jessen, S. Wenzel, and J. Weber, “A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management,” in <i>Proceedings of the 2014 Winter Simulation Conference</i>, Savannah, GA, USA, 2014, pp. 3423–3434.","ama":"Gutfeld T, Jessen U, Wenzel S, Weber J. A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management. In: Tolk A, Diallo SY, Ryzhov IO, Yilmaz L, Buckley SJ, Miller JA, eds. <i>Proceedings of the 2014 Winter Simulation Conference</i>. Piscataway, NJ: IEEE Press; 2014:3423-3434. doi:<a href=\"https://doi.org/10.1109/WSC.2014.7020175\">10.1109/WSC.2014.7020175</a>","apa":"Gutfeld, T., Jessen, U., Wenzel, S., &#38; Weber, J. (2014). A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management. In A. Tolk, S. Y. Diallo, I. O. Ryzhov, L. Yilmaz, S. J. Buckley, &#38; J. A. Miller (Eds.), <i>Proceedings of the 2014 Winter Simulation Conference</i> (pp. 3423–3434). Piscataway, NJ: IEEE Press. <a href=\"https://doi.org/10.1109/WSC.2014.7020175\">https://doi.org/10.1109/WSC.2014.7020175</a>","short":"T. Gutfeld, U. Jessen, S. Wenzel, J. Weber, in: A. Tolk, S.Y. Diallo, I.O. Ryzhov, L. Yilmaz, S.J. Buckley, J.A. Miller (Eds.), Proceedings of the 2014 Winter Simulation Conference, IEEE Press, Piscataway, NJ, 2014, pp. 3423–3434.","bibtex":"@inproceedings{Gutfeld_Jessen_Wenzel_Weber_2014, place={Piscataway, NJ}, title={A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management}, DOI={<a href=\"https://doi.org/10.1109/WSC.2014.7020175\">10.1109/WSC.2014.7020175</a>}, booktitle={Proceedings of the 2014 Winter Simulation Conference}, publisher={IEEE Press}, author={Gutfeld, Thomas and Jessen, Ulrich and Wenzel, Sigrid and Weber, Jens}, editor={Tolk, Andreas  and Diallo, Saikou Y. and Ryzhov, Ilya O. and Yilmaz, Levent and Buckley, Stephen J. and Miller, John A.Editors}, year={2014}, pages={3423–3434} }","mla":"Gutfeld, Thomas, et al. “A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management.” <i>Proceedings of the 2014 Winter Simulation Conference</i>, edited by Andreas  Tolk et al., IEEE Press, 2014, pp. 3423–34, doi:<a href=\"https://doi.org/10.1109/WSC.2014.7020175\">10.1109/WSC.2014.7020175</a>."},"place":"Piscataway, NJ"},{"publication":"Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012","abstract":[{"text":"The conceptual condensability of technical terms permits us to use them as effective queries to search scientific databases. However, authors often employ alternative expressions to represent the meanings of specific terms, in other words, Terminological Paraphrases (TPs) in the literature for certain reasons. In this paper, we propose an effective way to retrieve “de facto relevance documents” which only contain those TPs and cannot be searched by conventional models in an environment with only controlled vocabularies by adapting Predicate Argument Tuple (PAT). The experiment confirms that PAT-based document retrieval is an effective and promising method to search those kinds of documents and to improve terminology-based scientific information access models.","lang":"eng"}],"language":[{"iso":"eng"}],"quality_controlled":"1","year":"2012","date_created":"2018-01-30T12:39:54Z","publisher":"SERSC","title":"Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple","type":"conference","status":"public","editor":[{"last_name":"Chang","full_name":"Chang, Chin-Chen","first_name":"Chin-Chen"},{"last_name":"Gelogo","full_name":"Gelogo, Yvette E.","first_name":"Yvette E."},{"first_name":"Ronnie E.","full_name":"Caytiles, Ronnie E.","last_name":"Caytiles"}],"series_title":"Advanced Science and Technology Letters (ASTL)","user_id":"13929","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"_id":"1127","extern":"1","publication_status":"published","publication_identifier":{"issn":["22871233"]},"citation":{"ieee":"S.-P. Choi, S. Song, H. Jung, M. Geierhos, and S. H. Myaeng, “Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple,” in <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>, Cebu, Philippines, 2012, vol. 4, pp. 371–378.","chicago":"Choi, Sung-Pil, Sa-kwang Song, Hanmin Jung, Michaela Geierhos, and Sung Hyon Myaeng. “Scientific Literature Retrieval Based on Terminological Paraphrases Using Predicate Argument Tuple.” In <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles, 4:371–78. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC, 2012.","ama":"Choi S-P, Song S, Jung H, Geierhos M, Myaeng SH. Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple. In: Chang C-C, Gelogo YE, Caytiles RE, eds. <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>. Vol 4. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC; 2012:371-378.","bibtex":"@inproceedings{Choi_Song_Jung_Geierhos_Myaeng_2012, place={Sandy Bay, Australia}, series={Advanced Science and Technology Letters (ASTL)}, title={Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple}, volume={4}, booktitle={Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012}, publisher={SERSC}, author={Choi, Sung-Pil and Song, Sa-kwang and Jung, Hanmin and Geierhos, Michaela and Myaeng, Sung Hyon}, editor={Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles, Ronnie E.Editors}, year={2012}, pages={371–378}, collection={Advanced Science and Technology Letters (ASTL)} }","short":"S.-P. Choi, S. Song, H. Jung, M. Geierhos, S.H. Myaeng, in: C.-C. Chang, Y.E. Gelogo, R.E. Caytiles (Eds.), Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012, SERSC, Sandy Bay, Australia, 2012, pp. 371–378.","mla":"Choi, Sung-Pil, et al. “Scientific Literature Retrieval Based on Terminological Paraphrases Using Predicate Argument Tuple.” <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang et al., vol. 4, SERSC, 2012, pp. 371–78.","apa":"Choi, S.-P., Song, S., Jung, H., Geierhos, M., &#38; Myaeng, S. H. (2012). Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple. In C.-C. Chang, Y. E. Gelogo, &#38; R. E. Caytiles (Eds.), <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i> (Vol. 4, pp. 371–378). Sandy Bay, Australia: SERSC."},"page":"371-378","intvolume":"         4","place":"Sandy Bay, Australia","author":[{"last_name":"Choi","full_name":"Choi, Sung-Pil","first_name":"Sung-Pil"},{"first_name":"Sa-kwang","full_name":"Song, Sa-kwang","last_name":"Song"},{"first_name":"Hanmin","full_name":"Jung, Hanmin","last_name":"Jung"},{"orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496","first_name":"Michaela"},{"first_name":"Sung Hyon","last_name":"Myaeng","full_name":"Myaeng, Sung Hyon"}],"volume":4,"date_updated":"2022-01-06T06:50:58Z","oa":"1","main_file_link":[{"url":"https://www.semanticscholar.org/paper/Scienti%EF%AC%81c-Literature-Retrieval-based-on-Paraphrases-Choi-Song/ac33c25d8704f760fd890b44f86bcefc38f3ff65","open_access":"1"}],"conference":{"location":"Cebu, Philippines","end_date":"2012-05-31","start_date":"2012-05-29","name":"International Conference on Information Science and Industrial Applications (ISI 2012)"}},{"publication":"Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012","abstract":[{"lang":"eng","text":"Our purpose is to perform data record extraction from onlineevent calendars exploiting sublanguage and domain characteristics. We therefore use so-called domain-dependent data (D³) completely based on language-specific key expressions and HTML patterns to recognize every single event given on the investigated web page. One of the most remarkable advantages of our method is that it does not require any additional classification steps based on machine learning algorithms or keyword extraction methods; it is a so-called one-step mining technique. Moreover, another important criteria is that our system is robust to DOM and layout modifications made by web designers. Thus, preliminary experimental results are provided to demonstrate proof-of-concept of such an approach tested on websites in the German opera domain. Furthermore, we could show that our proposed technique outperforms other data record mining applications run on event sites."}],"language":[{"iso":"eng"}],"quality_controlled":"1","year":"2012","publisher":"SERSC","date_created":"2018-01-30T12:55:27Z","title":"A Proof-of-Concept of D³ Record Mining using Domain-Dependent Data","type":"conference","editor":[{"full_name":"Chang, Chin-Chen","last_name":"Chang","first_name":"Chin-Chen"},{"last_name":"Gelogo","full_name":"Gelogo, Yvette E.","first_name":"Yvette E."},{"first_name":"Ronnie E.","last_name":"Caytiles","full_name":"Caytiles, Ronnie E."}],"status":"public","_id":"1128","series_title":"Advanced Science and Technology Letters (ASTL)","user_id":"13929","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"extern":"1","publication_status":"published","publication_identifier":{"issn":["22871233"]},"place":"Sandy Bay, Australia","citation":{"chicago":"Lee, Yeong Su, Michaela Geierhos, Sa-Kwang Song, and Hanmin Jung. “A Proof-of-Concept of D<sup>3</sup> Record Mining Using Domain-Dependent Data.” In <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles, 5:134–39. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC, 2012.","ieee":"Y. S. Lee, M. Geierhos, S.-K. Song, and H. Jung, “A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data,” in <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>, Cebu, Philippines, 2012, vol. 5, pp. 134–139.","ama":"Lee YS, Geierhos M, Song S-K, Jung H. A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data. In: Chang C-C, Gelogo YE, Caytiles RE, eds. <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>. Vol 5. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC; 2012:134-139.","apa":"Lee, Y. S., Geierhos, M., Song, S.-K., &#38; Jung, H. (2012). A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data. In C.-C. Chang, Y. E. Gelogo, &#38; R. E. Caytiles (Eds.), <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i> (Vol. 5, pp. 134–139). Sandy Bay, Australia: SERSC.","short":"Y.S. Lee, M. Geierhos, S.-K. Song, H. Jung, in: C.-C. Chang, Y.E. Gelogo, R.E. Caytiles (Eds.), Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012, SERSC, Sandy Bay, Australia, 2012, pp. 134–139.","mla":"Lee, Yeong Su, et al. “A Proof-of-Concept of D<sup>3</sup> Record Mining Using Domain-Dependent Data.” <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang et al., vol. 5, SERSC, 2012, pp. 134–39.","bibtex":"@inproceedings{Lee_Geierhos_Song_Jung_2012, place={Sandy Bay, Australia}, series={Advanced Science and Technology Letters (ASTL)}, title={A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data}, volume={5}, booktitle={Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012}, publisher={SERSC}, author={Lee, Yeong Su and Geierhos, Michaela and Song, Sa-Kwang and Jung, Hanmin}, editor={Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles, Ronnie E.Editors}, year={2012}, pages={134–139}, collection={Advanced Science and Technology Letters (ASTL)} }"},"intvolume":"         5","page":"134-139","date_updated":"2022-01-06T06:50:58Z","oa":"1","author":[{"first_name":"Yeong Su","last_name":"Lee","full_name":"Lee, Yeong Su"},{"orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496","first_name":"Michaela"},{"full_name":"Song, Sa-Kwang","last_name":"Song","first_name":"Sa-Kwang"},{"last_name":"Jung","full_name":"Jung, Hanmin","first_name":"Hanmin"}],"volume":5,"main_file_link":[{"url":"https://www.semanticscholar.org/paper/A-Proof-of-Concept-of-D%C2%B3-Record-Mining-using-Data-Lee-Geierhos/6cc05168d8acc6a3d6b25cb0466c01a90fd2fbfc","open_access":"1"}],"conference":{"start_date":"2012-05-29","name":"1st International Conference on Software Technology (SoftTech 2012)","location":"Cebu, Philippines","end_date":"2012-05-31"}},{"language":[{"iso":"eng"}],"publication":"Computational Social Networks: Tools, Perspectives and Applications","abstract":[{"lang":"eng","text":"Within this chapter, we will describe a novel technical service dealing with the integration of social networking channels into existing business processes. Since many businesses are moving to online communities as a means of communicating directly with their customers, social media has to be explored as an additional communication channel between individuals and companies. While the English-speaking consumers on Facebook are more likely to respond to communication rather than to initiate communication with an organisation, some German companies already have regularly updated Facebook pages for customer service and support, e.g. Telekom. Therefore, the idea of classifying and evaluating public comments addressed to German companies is based on an existing demand. In order to maintain an active Facebook wall, the consumer posts have to be categorised and then automatically assigned to the corresponding business processes (e.g. the technical service, shipping, marketing, accounting, etc.). This service works like an issue tracking system sending e-mails to the corresponding person in charge of customer service and support. That way, business process management systems which are already used to e-mail communication can benefit from social media. This allows the company to follow general trends in customer opinions on the Internet; moreover it facilates the recording of two-sided communication for customer relationship management and the company’s response will be delivered through consumer’s preferred medium: Facebook."}],"date_created":"2018-01-30T13:42:23Z","publisher":"Springer","title":"Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks","quality_controlled":"1","year":"2012","user_id":"42496","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"_id":"1129","extern":"1","type":"book_chapter","status":"public","editor":[{"first_name":"Ajith","full_name":"Abraham, Ajith","last_name":"Abraham"},{"last_name":"Hassanien","full_name":"Hassanien, Aboul-Ella ","first_name":"Aboul-Ella "}],"author":[{"first_name":"Michaela","id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606"},{"first_name":"Mohamed","last_name":"Ebrahim","full_name":"Ebrahim, Mohamed"}],"date_updated":"2022-01-06T06:50:59Z","doi":"10.1007/978-1-4471-4048-1_15","publication_status":"published","publication_identifier":{"isbn":["9781447140474"]},"citation":{"apa":"Geierhos, M., &#38; Ebrahim, M. (2012). Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks. In A. Abraham &#38; A.-E. Hassanien (Eds.), <i>Computational Social Networks: Tools, Perspectives and Applications</i> (pp. 367–389). London, UK: Springer. <a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">https://doi.org/10.1007/978-1-4471-4048-1_15</a>","mla":"Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.” <i>Computational Social Networks: Tools, Perspectives and Applications</i>, edited by Ajith Abraham and Aboul-Ella  Hassanien, Springer, 2012, pp. 367–89, doi:<a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">10.1007/978-1-4471-4048-1_15</a>.","bibtex":"@inbook{Geierhos_Ebrahim_2012, place={London, UK}, title={Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks}, DOI={<a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">10.1007/978-1-4471-4048-1_15</a>}, booktitle={Computational Social Networks: Tools, Perspectives and Applications}, publisher={Springer}, author={Geierhos, Michaela and Ebrahim, Mohamed}, editor={Abraham, Ajith and Hassanien, Aboul-Ella Editors}, year={2012}, pages={367–389} }","short":"M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012, pp. 367–389.","ieee":"M. Geierhos and M. Ebrahim, “Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks,” in <i>Computational Social Networks: Tools, Perspectives and Applications</i>, A. Abraham and A.-E. Hassanien, Eds. London, UK: Springer, 2012, pp. 367–389.","chicago":"Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.” In <i>Computational Social Networks: Tools, Perspectives and Applications</i>, edited by Ajith Abraham and Aboul-Ella  Hassanien, 367–89. London, UK: Springer, 2012. <a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">https://doi.org/10.1007/978-1-4471-4048-1_15</a>.","ama":"Geierhos M, Ebrahim M. Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks. In: Abraham A, Hassanien A-E, eds. <i>Computational Social Networks: Tools, Perspectives and Applications</i>. London, UK: Springer; 2012:367-389. doi:<a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">10.1007/978-1-4471-4048-1_15</a>"},"page":"367-389","place":"London, UK"},{"title":"A Social Media Customer Service","conference":{"location":"Eindhoven, The Netherlands","end_date":"2011-06-09","start_date":"2011-06-06","name":"22nd ACM Conference on Hypertext and Hypermedia"},"publisher":"ACM","date_updated":"2022-01-06T06:50:57Z","author":[{"first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496","orcid":"0000-0002-8180-5606","last_name":"Geierhos"},{"first_name":"Yeong Su","full_name":"Lee, Yeong Su","last_name":"Lee"},{"first_name":"Jörg","full_name":"Schuster, Jörg","last_name":"Schuster"},{"last_name":"Kobothanassi","full_name":"Kobothanassi, Despina","first_name":"Despina"},{"full_name":"Bargel, Matthias","last_name":"Bargel","first_name":"Matthias"}],"date_created":"2018-01-29T15:10:00Z","place":"New York, NY, USA","year":"2011","citation":{"ama":"Geierhos M, Lee YS, Schuster J, Kobothanassi D, Bargel M. A Social Media Customer Service. In: De Bra P, Grønbæk K, eds. <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>. New York, NY, USA: ACM; 2011.","chicago":"Geierhos, Michaela, Yeong Su Lee, Jörg Schuster, Despina Kobothanassi, and Matthias Bargel. “A Social Media Customer Service.” In <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, edited by Paul  De Bra and Kaj Grønbæk. New York, NY, USA: ACM, 2011.","ieee":"M. Geierhos, Y. S. Lee, J. Schuster, D. Kobothanassi, and M. Bargel, “A Social Media Customer Service,” in <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, Eindhoven, The Netherlands, 2011.","short":"M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, ACM, New York, NY, USA, 2011.","bibtex":"@inproceedings{Geierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place={New York, NY, USA}, title={A Social Media Customer Service}, booktitle={Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia}, publisher={ACM}, author={Geierhos, Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel, Matthias}, editor={De Bra, Paul  and Grønbæk, KajEditors}, year={2011} }","mla":"Geierhos, Michaela, et al. “A Social Media Customer Service.” <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, edited by Paul  De Bra and Kaj Grønbæk, ACM, 2011.","apa":"Geierhos, M., Lee, Y. S., Schuster, J., Kobothanassi, D., &#38; Bargel, M. (2011). A Social Media Customer Service. In P. De Bra &#38; K. Grønbæk (Eds.), <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>. New York, NY, USA: ACM."},"publication_status":"published","language":[{"iso":"eng"}],"extern":"1","_id":"1119","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496","editor":[{"first_name":"Paul ","last_name":"De Bra","full_name":"De Bra, Paul "},{"first_name":"Kaj","full_name":"Grønbæk, Kaj","last_name":"Grønbæk"}],"status":"public","publication":"Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia","type":"conference"},{"conference":{"start_date":"2011-06-27","name":"International Conference on Information Society (i-Society 2011)","location":"London, UK","end_date":"2011-06-29"},"date_updated":"2022-01-06T06:50:58Z","author":[{"last_name":"Schuster","full_name":"Schuster, Jörg","first_name":"Jörg"},{"first_name":"Yeong Su","full_name":"Lee, Yeong Su","last_name":"Lee"},{"first_name":"Despina ","last_name":"Kobothanassi","full_name":"Kobothanassi, Despina "},{"first_name":"Matthias","full_name":"Bargel, Matthias","last_name":"Bargel"},{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","id":"42496","full_name":"Geierhos, Michaela"}],"place":"Piscataway, NJ, USA","citation":{"apa":"Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. In <i>International Conference on Information Society (i-Society 2011)</i> (pp. 153–158). Piscataway, NJ, USA: IEEE.","mla":"Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” <i>International Conference on Information Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.","bibtex":"@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway, NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }","short":"J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.","ama":"Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: <i>International Conference on Information Society (i-Society 2011)</i>. Piscataway, NJ, USA: IEEE; 2011:153-158.","chicago":"Schuster, Jörg, Yeong Su Lee, Despina  Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In <i>International Conference on Information Society (i-Society 2011)</i>, 153–58. Piscataway, NJ, USA: IEEE, 2011.","ieee":"J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>International Conference on Information Society (i-Society 2011)</i>, London, UK, 2011, pp. 153–158."},"page":"153-158","publication_status":"published","publication_identifier":{"eisbn":["978-0-9564263-8-3 "],"isbn":["978-1-61284-148-9"]},"extern":"1","_id":"1120","user_id":"42496","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"status":"public","type":"conference","title":"SCM - A Simple, Modular and Flexible Customer Interaction Management System","publisher":"IEEE","date_created":"2018-01-29T15:15:25Z","year":"2011","quality_controlled":"1","keyword":["Social Media Business Integration","Contact Center Application Support","Monitoring Social Conversations","Social Customer Interaction Management","Monitoring","Software Agents"],"language":[{"iso":"eng"}],"abstract":[{"lang":"eng","text":"SCM is a simple, modular and flexible system for web monitoring and customer interaction management. In our view, its main advantages are the following: It is completely web based. It combines all technologies, data, software agents and human agents involved in the monitoring and customer interaction process. It can be used for messages written in any natural language. Although the prototype of SCM is designed for classifying and processing messages about mobile-phone related problems in social networks, SCM can easily be adapted to other text types such as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses linguistic technologies to classify messages and recognize paraphrases of product names. For two reasons, product name paraphrasing plays a major role in SCM: First, product names typically have many, sometimes hundreds or thousands of intralingual paraphrases. Secondly, product names have interlingual paraphrases: The same products are often called or spelt differently in different countries and/or languages. By mapping product name variants to an international canonical form, SCM allows for answering questions like Which statements are made about this mobile phone in which languages/in which social networks/in which countries/...? The SCM product name paraphrasing engine is designed in such a way that standard variants are assigned automatically, regular variants are assigned semiautomatically and idiosyncratic variants can be added manually. With this and similar features we try to realize our philosophy of simplicity, modularity and flexibility: Whatever can be done automatically is done automatically. But manual intervention is always possible and easy and it does not conflict in any way with the automatic functions of SCM."}],"publication":"International Conference on Information Society (i-Society 2011)"},{"publisher":"Springer","date_created":"2018-01-29T15:36:30Z","title":"Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports","quality_controlled":"1","year":"2011","language":[{"iso":"eng"}],"publication":"Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings","abstract":[{"lang":"eng","text":"This paper presents a novel linguistic information extraction approach exploiting analysts’ stock ratings for statistical decision making. Over a period of one year, we gathered German stock analyst reports in order to determine market trends. Our goal is to provide business statistics over time to illustrate market trends for a user-selected company. We therefore recognize named entities within the very short stock analyst reports such as organization names (e.g. BASF, BMW, Ericsson), analyst houses (e.g. Gartner, Citigroup, Goldman Sachs), ratings (e.g. buy, sell, hold, underperform, recommended list) and price estimations by using lexicalized finite-state graphs, so-called local grammars. Then, company names and their acronyms respectively have to be cross-checked against data the analysts provide. Finally, all extracted values are compared and presented into charts with different views depending on the evaluation criteria (e.g. by time line). Thanks to this approach it will be easier and even more comfortable in the future to pay attention to analysts’ buy/sell signals without reading all their reports."}],"date_updated":"2022-01-06T06:50:58Z","volume":6967,"author":[{"full_name":"Lee, Yeong Su","last_name":"Lee","first_name":"Yeong Su"},{"first_name":"Michaela","id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606"}],"conference":{"location":"Karlsruhe, Germany","end_date":"2011-09-30","start_date":"2011-09-26","name":"Modeling and Using Context, 7th International and Interdisciplinary Conference (CONTEXT 2011)"},"doi":"10.1007/978-3-642-24279-3_19","publication_identifier":{"isbn":["9783642242786"]},"publication_status":"published","place":"Berlin, Germany","intvolume":"      6967","page":"173-184","citation":{"apa":"Lee, Y. S., &#38; Geierhos, M. (2011). Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. In M. Beigl, H. Christiansen, T. R. Roth-Berghofer, A. Kofod-Petersen, K. R. Coventry, &#38; H. R. Schmidtke (Eds.), <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i> (Vol. 6967, pp. 173–184). Berlin, Germany: Springer. <a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">https://doi.org/10.1007/978-3-642-24279-3_19</a>","bibtex":"@inbook{Lee_Geierhos_2011, place={Berlin, Germany}, series={Lecture Notes in Artificial Intelligence}, title={Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports}, volume={6967}, DOI={<a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">10.1007/978-3-642-24279-3_19</a>}, booktitle={Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings}, publisher={Springer}, author={Lee, Yeong Su and Geierhos, Michaela}, editor={Beigl, Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen, Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors}, year={2011}, pages={173–184}, collection={Lecture Notes in Artificial Intelligence} }","short":"Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer, A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.","mla":"Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>, edited by Michael Beigl et al., vol. 6967, Springer, 2011, pp. 173–84, doi:<a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">10.1007/978-3-642-24279-3_19</a>.","ama":"Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. In: Beigl M, Christiansen H, Roth-Berghofer TR, Kofod-Petersen A, Coventry KR, Schmidtke HR, eds. <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>. Vol 6967. Lecture Notes in Artificial Intelligence. Berlin, Germany: Springer; 2011:173-184. doi:<a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">10.1007/978-3-642-24279-3_19</a>","chicago":"Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” In <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>, edited by Michael Beigl, Henning Christiansen, Thomas R. Roth-Berghofer, Anders Kofod-Petersen, Kenny R. Coventry, and Hedda R. Schmidtke, 6967:173–84. Lecture Notes in Artificial Intelligence. Berlin, Germany: Springer, 2011. <a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">https://doi.org/10.1007/978-3-642-24279-3_19</a>.","ieee":"Y. S. Lee and M. Geierhos, “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports,” in <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>, vol. 6967, M. Beigl, H. Christiansen, T. R. Roth-Berghofer, A. Kofod-Petersen, K. R. Coventry, and H. R. Schmidtke, Eds. Berlin, Germany: Springer, 2011, pp. 173–184."},"_id":"1121","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"series_title":"Lecture Notes in Artificial Intelligence","user_id":"42496","extern":"1","type":"book_chapter","editor":[{"first_name":"Michael","last_name":"Beigl","full_name":"Beigl, Michael"},{"full_name":"Christiansen, Henning","last_name":"Christiansen","first_name":"Henning"},{"first_name":"Thomas R.","last_name":"Roth-Berghofer","full_name":"Roth-Berghofer, Thomas R."},{"full_name":"Kofod-Petersen, Anders","last_name":"Kofod-Petersen","first_name":"Anders"},{"first_name":"Kenny R.","full_name":"Coventry, Kenny R.","last_name":"Coventry"},{"full_name":"Schmidtke, Hedda R.","last_name":"Schmidtke","first_name":"Hedda R."}],"status":"public"},{"publication_status":"published","publication_identifier":{"issn":["0176-599X"]},"place":"Hamburg, Germany","citation":{"ama":"Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:219-222.","chicago":"Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” In <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.","ieee":"M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts via Social Media,” in <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, Hamburg, Germany, 2011, vol. 96, pp. 219–222.","apa":"Geierhos, M., Lee, Y. S., &#38; Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, &#38; K. Wörner (Eds.), <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i> (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.","bibtex":"@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }","short":"M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.","mla":"Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 219–22."},"intvolume":"        96","page":"219-222","oa":"1","date_updated":"2022-01-06T06:50:58Z","author":[{"first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496","last_name":"Geierhos","orcid":"0000-0002-8180-5606"},{"first_name":"Yeong Su","full_name":"Lee, Yeong Su","last_name":"Lee"},{"last_name":"Bargel","full_name":"Bargel, Matthias","first_name":"Matthias"}],"volume":96,"main_file_link":[{"open_access":"1","url":"http://exmaralda.org/gscl2011/downloads/AZM96.pdf"}],"conference":{"end_date":"2011-09-30","location":"Hamburg, Germany","name":"Conference of the German Society for Computational Linguistics and Language Technology (GSCL 2011)","start_date":"2011-09-28"},"type":"conference","editor":[{"first_name":"Hanna","full_name":"Hedeland, Hanna","last_name":"Hedeland"},{"full_name":"Schmidt, Thomas","last_name":"Schmidt","first_name":"Thomas"},{"first_name":"Kai","full_name":"Wörner, Kai","last_name":"Wörner"}],"status":"public","_id":"1122","user_id":"42496","series_title":"Arbeiten zur Mehrsprachigkeit - Folge B","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"extern":"1","quality_controlled":"1","year":"2011","publisher":"University of Hamburg","date_created":"2018-01-29T15:48:34Z","title":"Processing Multilingual Customer Contacts via Social Media","publication":"Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011","abstract":[{"lang":"eng","text":"Within this paper, we will describe a new approach to customer interaction management by integrating social networking channels into existing business processes. Until now, contact center agents still read these messages and forward them to the persons in charge of customer’s in the company. But with the introduction of Web 2.0 and social networking clients are more likely to communicate with the companies via Facebook and Twitter instead of filling data in contact forms or sending e-mail requests. In order to maintain an active communication with international clients via social media, the multilingual consumer contacts have to be categorized and then automatically assigned to the corresponding business processes (e.g. technicalservice, shipping, marketing, and accounting). This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer relationship management."}],"keyword":["Classification of Multilingual Customer Contacts","Contact Center Application Support","Social Media Business Integration"],"language":[{"iso":"eng"}]},{"language":[{"iso":"eng"}],"keyword":["Biographical Event Extraction for Interlingual People Search","Semantic Annotation Scheme"],"abstract":[{"text":"Within this paper, we describe the special requirements of a semantic annotation scheme used for biographical event\r\nextraction in the framework of the Europeancollaborative research project Biographe. This annotationscheme supports interlingual search for people due to its multilingual support covering four languages such as English, German, French and Dutch.","lang":"eng"}],"publication":"Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011","title":"Towards Multilingual Biographical Event Extraction","date_created":"2018-01-29T16:06:38Z","publisher":"University of Hamburg","year":"2011","quality_controlled":"1","extern":"1","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"series_title":"Arbeiten zur Mehrsprachigkeit - Folge B","user_id":"42496","_id":"1123","status":"public","editor":[{"first_name":"Hanna","last_name":"Hedeland","full_name":"Hedeland, Hanna"},{"full_name":"Schmidt, Thomas","last_name":"Schmidt","first_name":"Thomas"},{"full_name":"Wörner, Kai","last_name":"Wörner","first_name":"Kai"}],"type":"conference","conference":{"location":"Hamburg, Germany","end_date":"2011-09-30","start_date":"2011-09-28","name":"Conference of the German Society for Computational Linguistics and Language Technology (GSCL 2011)"},"main_file_link":[{"open_access":"1","url":"http://exmaralda.org/gscl2011/downloads/AZM96.pdf"}],"volume":96,"author":[{"orcid":"0000-0002-8180-5606","last_name":"Geierhos","id":"42496","full_name":"Geierhos, Michaela","first_name":"Michaela"},{"first_name":"Jean-Leon","full_name":"Bouraoui, Jean-Leon","last_name":"Bouraoui"},{"last_name":"Watrin","full_name":"Watrin, Patrick","first_name":"Patrick"}],"date_updated":"2022-01-06T06:50:58Z","oa":"1","intvolume":"        96","page":"45-50","citation":{"ama":"Geierhos M, Bouraoui J-L, Watrin P. Towards Multilingual Biographical Event Extraction. In: Hedeland H, Schmidt T, Wörner K, eds. <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:45-50.","chicago":"Geierhos, Michaela, Jean-Leon Bouraoui, and Patrick Watrin. “Towards Multilingual Biographical Event Extraction.” In <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:45–50. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.","ieee":"M. Geierhos, J.-L. Bouraoui, and P. Watrin, “Towards Multilingual Biographical Event Extraction,” in <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, Hamburg, Germany, 2011, vol. 96, pp. 45–50.","apa":"Geierhos, M., Bouraoui, J.-L., &#38; Watrin, P. (2011). Towards Multilingual Biographical Event Extraction. In H. Hedeland, T. Schmidt, &#38; K. Wörner (Eds.), <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i> (Vol. 96, pp. 45–50). Hamburg, Germany: University of Hamburg.","bibtex":"@inproceedings{Geierhos_Bouraoui_Watrin_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Towards Multilingual Biographical Event Extraction}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={45–50}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }","mla":"Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.” <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 45–50.","short":"M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50."},"place":"Hamburg, Germany","publication_identifier":{"issn":["0176-599X"]},"publication_status":"published"},{"year":"2011","issue":"4","quality_controlled":"1","title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel","date_created":"2018-01-29T16:33:55Z","publisher":"Engineering and Technology Publishing (ETPub)","abstract":[{"lang":"eng","text":"Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be the interface between customer and company. For this reason, it is assumed that social networks will evolve into a common communication channel – not only between individuals but also between customers and companies. However, social networking has not yet been integrated into customer interaction management (CIM) tools. In general, a CIM application is used by the agents in a contact centre while communicating with the customers. Such systems handle communication across multiple different channels, such as e-mail, telephone, Instant Messaging, letter etc. What we do now is to integrate social networking into CIM applications by adding another communication channel. This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer service management and the company’s response will be delivered through the customer’s preferred social networking site."}],"publication":"Journal of Advances in Information Technology","language":[{"iso":"eng"}],"keyword":["Social Media Business Integration","Multichannel Customer Interaction Management","Contact Centre Application Support"],"intvolume":"         2","page":"222-233","citation":{"apa":"Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>, <i>2</i>(4), 222–233. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>.","short":"M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, DOI={<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>}, number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>. 2011;2(4):222-233. doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>","ieee":"M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, pp. 222–233, 2011.","chicago":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i> 2, no. 4 (2011): 222–33. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>."},"publication_identifier":{"issn":["17982340"]},"publication_status":"published","doi":"10.4304/jait.2.4.222-233","volume":2,"author":[{"last_name":"Geierhos","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela","id":"42496","first_name":"Michaela"}],"date_updated":"2022-01-06T06:50:58Z","status":"public","type":"journal_article","extern":"1","article_type":"original","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"user_id":"42496","_id":"1125"}]