[{"year":"2023","issue":"5","quality_controlled":"1","title":"Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study","date_created":"2024-02-22T15:19:57Z","publisher":"Wiley","file":[{"success":1,"relation":"main_file","content_type":"application/pdf","file_size":4520950,"access_level":"closed","file_name":"Information Systems Journal - 2023 - Bartelheimer - Workarounds as generative mechanisms for bottom‐up process innovation.pdf","file_id":"51771","date_updated":"2024-02-22T15:21:34Z","date_created":"2024-02-22T15:21:34Z","creator":"dabe"}],"abstract":[{"lang":"eng","text":"<jats:title>Abstract</jats:title><jats:p>Workarounds are goal‐driven deviations from the standard operating procedures performed to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co‐workers' activities, IT artefacts, and organisational structures. The results of our multiple two‐year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom‐up process innovation.</jats:p>"}],"publication":"Information Systems Journal","language":[{"iso":"eng"}],"ddc":["330"],"keyword":["Computer Networks and Communications","Information Systems","Software"],"citation":{"short":"C. Bartelheimer, V. Wolf, D. Beverungen, Information Systems Journal 33 (2023) 1085–1150.","mla":"Bartelheimer, Christian, et al. “Workarounds as Generative Mechanisms for Bottom‐up Process Innovation—Insights from a Multiple Case Study.” <i>Information Systems Journal</i>, vol. 33, no. 5, Wiley, 2023, pp. 1085–150, doi:<a href=\"https://doi.org/10.1111/isj.12435\">10.1111/isj.12435</a>.","bibtex":"@article{Bartelheimer_Wolf_Beverungen_2023, title={Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study}, volume={33}, DOI={<a href=\"https://doi.org/10.1111/isj.12435\">10.1111/isj.12435</a>}, number={5}, journal={Information Systems Journal}, publisher={Wiley}, author={Bartelheimer, Christian and Wolf, Verena and Beverungen, Daniel}, year={2023}, pages={1085–1150} }","apa":"Bartelheimer, C., Wolf, V., &#38; Beverungen, D. (2023). 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Potsdam, Germany."},"year":"2020","place":"Potsdam, Germany"},{"status":"public","publication":"16th International Research Conference in Service Management","type":"conference","language":[{"iso":"eng"}],"_id":"16300","department":[{"_id":"195"}],"user_id":"23633","year":"2020","citation":{"short":"V. Wolf, C. Bartelheimer, in: 16th International Research Conference in Service Management, 2020.","mla":"Wolf, Verena, and Christian Bartelheimer. “Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis .” <i>16th International Research Conference in Service Management</i>, 2020.","bibtex":"@inproceedings{Wolf_Bartelheimer_2020, title={Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis }, booktitle={16th International Research Conference in Service Management}, author={Wolf, Verena and Bartelheimer, Christian}, year={2020} }","apa":"Wolf, V., &#38; Bartelheimer, C. (2020). Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis . In <i>16th International Research Conference in Service Management</i>.  La Londe les Maures.","ieee":"V. Wolf and C. Bartelheimer, “Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis ,” in <i>16th International Research Conference in Service Management</i>,  La Londe les Maures, 2020.","chicago":"Wolf, Verena, and Christian Bartelheimer. “Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis .” In <i>16th International Research Conference in Service Management</i>, 2020.","ama":"Wolf V, Bartelheimer C. Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis . In: <i>16th International Research Conference in Service Management</i>. ; 2020."},"title":"Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis ","conference":{"location":" La Londe les Maures","end_date":"2020-06-05","start_date":"2020-06-02"},"date_updated":"2022-01-06T06:52:48Z","author":[{"last_name":"Wolf","id":"23633","full_name":"Wolf, Verena","first_name":"Verena"},{"first_name":"Christian","full_name":"Bartelheimer, Christian","last_name":"Bartelheimer"}],"date_created":"2020-03-13T17:30:48Z"},{"date_created":"2020-06-24T10:40:45Z","publisher":"SpringerNature","title":"Seven Paradoxes of Business Process Management in a Hyper-Connected World","quality_controlled":"1","year":"2020","language":[{"iso":"eng"}],"keyword":["Business process management (BPM)","Social computing","Smart devices","Big data analytics","Real-time computing","BPM life-cycle"],"ddc":["380"],"publication":"Business & Information Systems Engineering","file":[{"success":1,"relation":"main_file","content_type":"application/pdf","file_size":360869,"file_name":"Business_Process_Management_in_a_Hyperconnected_World.pdf","access_level":"closed","file_id":"53574","date_updated":"2024-04-18T12:49:25Z","creator":"dabe","date_created":"2024-04-18T12:49:25Z"}],"abstract":[{"text":"Business Process Management is a boundary-spanning discipline that aligns operational capabilities and technology to design and manage business processes. The Digital Transformation has enabled human actors, information systems, and smart products to interact with each other via multiple digital channels. The emergence of this hyper-connected world greatly leverages the prospects of business processes – but also boosts their complexity to a new level. We need to discuss how the BPM discipline can find new ways for identifying, analyzing, designing, implementing, executing, and monitoring business processes. In this research note, selected transformative trends are explored and their impact on current theories and IT artifacts in the BPM discipline is discussed to stimulate transformative thinking and prospective research in this field.","lang":"eng"}],"volume":63,"author":[{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"},{"first_name":"Joos C. A. M.","last_name":"Buijs","full_name":"Buijs, Joos C. A. M."},{"first_name":"Jörg","last_name":"Becker","full_name":"Becker, Jörg"},{"first_name":"Claudio","last_name":"Di Ciccio","full_name":"Di Ciccio, Claudio"},{"last_name":"van der Aalst","full_name":"van der Aalst, Wil M. P.","first_name":"Wil M. P."},{"last_name":"Bartelheimer","id":"49160","full_name":"Bartelheimer, Christian","first_name":"Christian"},{"first_name":"Jan","last_name":"vom Brocke","full_name":"vom Brocke, Jan"},{"last_name":"Comuzzi","full_name":"Comuzzi, Marco","first_name":"Marco"},{"last_name":"Kraume","full_name":"Kraume, Karsten","first_name":"Karsten"},{"full_name":"Leopold, Henrik","last_name":"Leopold","first_name":"Henrik"},{"full_name":"Matzner, Martin","last_name":"Matzner","first_name":"Martin"},{"first_name":"Jan","full_name":"Mendling, Jan","last_name":"Mendling"},{"full_name":"Ogonek, Nadine","last_name":"Ogonek","first_name":"Nadine"},{"first_name":"Till","full_name":"Post, Till","last_name":"Post"},{"last_name":"Resinas","full_name":"Resinas, Manuel","first_name":"Manuel"},{"full_name":"Revoredo, Kate","last_name":"Revoredo","first_name":"Kate"},{"first_name":"Adela","full_name":"del-Río-Ortega, Adela","last_name":"del-Río-Ortega"},{"first_name":"Marcello","full_name":"La Rosa, Marcello","last_name":"La Rosa"},{"first_name":"Flávia Maria","full_name":"Santoro, Flávia Maria","last_name":"Santoro"},{"first_name":"Andreas","full_name":"Solti, Andreas","last_name":"Solti"},{"full_name":"Song, Minseok","last_name":"Song","first_name":"Minseok"},{"full_name":"Stein, Armin","last_name":"Stein","first_name":"Armin"},{"full_name":"Stierle, Matthias","last_name":"Stierle","first_name":"Matthias"},{"full_name":"Wolf, Verena","id":"23633","last_name":"Wolf","first_name":"Verena"}],"date_updated":"2024-04-18T12:50:57Z","doi":"10.1007/s12599-020-00646-z","has_accepted_license":"1","publication_identifier":{"issn":["2363-7005","1867-0202"]},"publication_status":"published","intvolume":"        63","page":"145-156","citation":{"bibtex":"@article{Beverungen_Buijs_Becker_Di Ciccio_van der Aalst_Bartelheimer_vom Brocke_Comuzzi_Kraume_Leopold_et al._2020, title={Seven Paradoxes of Business Process Management in a Hyper-Connected World}, volume={63}, DOI={<a href=\"https://doi.org/10.1007/s12599-020-00646-z\">10.1007/s12599-020-00646-z</a>}, journal={Business &#38; Information Systems Engineering}, publisher={SpringerNature}, author={Beverungen, Daniel and Buijs, Joos C. A. M. and Becker, Jörg and Di Ciccio, Claudio and van der Aalst, Wil M. P. and Bartelheimer, Christian and vom Brocke, Jan and Comuzzi, Marco and Kraume, Karsten and Leopold, Henrik and et al.}, year={2020}, pages={145–156} }","mla":"Beverungen, Daniel, et al. “Seven Paradoxes of Business Process Management in a Hyper-Connected World.” <i>Business &#38; Information Systems Engineering</i>, vol. 63, SpringerNature, 2020, pp. 145–56, doi:<a href=\"https://doi.org/10.1007/s12599-020-00646-z\">10.1007/s12599-020-00646-z</a>.","short":"D. Beverungen, J.C.A.M. Buijs, J. Becker, C. Di Ciccio, W.M.P. van der Aalst, C. Bartelheimer, J. vom Brocke, M. Comuzzi, K. Kraume, H. Leopold, M. Matzner, J. Mendling, N. Ogonek, T. Post, M. Resinas, K. Revoredo, A. del-Río-Ortega, M. La Rosa, F.M. Santoro, A. Solti, M. Song, A. Stein, M. Stierle, V. Wolf, Business &#38; Information Systems Engineering 63 (2020) 145–156.","apa":"Beverungen, D., Buijs, J. C. A. M., Becker, J., Di Ciccio, C., van der Aalst, W. M. P., Bartelheimer, C., vom Brocke, J., Comuzzi, M., Kraume, K., Leopold, H., Matzner, M., Mendling, J., Ogonek, N., Post, T., Resinas, M., Revoredo, K., del-Río-Ortega, A., La Rosa, M., Santoro, F. M., … Wolf, V. (2020). Seven Paradoxes of Business Process Management in a Hyper-Connected World. <i>Business &#38; Information Systems Engineering</i>, <i>63</i>, 145–156. <a href=\"https://doi.org/10.1007/s12599-020-00646-z\">https://doi.org/10.1007/s12599-020-00646-z</a>","ama":"Beverungen D, Buijs JCAM, Becker J, et al. Seven Paradoxes of Business Process Management in a Hyper-Connected World. <i>Business &#38; Information Systems Engineering</i>. 2020;63:145-156. doi:<a href=\"https://doi.org/10.1007/s12599-020-00646-z\">10.1007/s12599-020-00646-z</a>","ieee":"D. Beverungen <i>et al.</i>, “Seven Paradoxes of Business Process Management in a Hyper-Connected World,” <i>Business &#38; Information Systems Engineering</i>, vol. 63, pp. 145–156, 2020, doi: <a href=\"https://doi.org/10.1007/s12599-020-00646-z\">10.1007/s12599-020-00646-z</a>.","chicago":"Beverungen, Daniel, Joos C. A. M. Buijs, Jörg Becker, Claudio Di Ciccio, Wil M. P. van der Aalst, Christian Bartelheimer, Jan vom Brocke, et al. “Seven Paradoxes of Business Process Management in a Hyper-Connected World.” <i>Business &#38; Information Systems Engineering</i> 63 (2020): 145–56. <a href=\"https://doi.org/10.1007/s12599-020-00646-z\">https://doi.org/10.1007/s12599-020-00646-z</a>."},"department":[{"_id":"526"}],"user_id":"59677","_id":"17156","project":[{"_id":"1070","name":"RISE_BPM: Propelling Business Process Management by Research and Innovation Staff Exchange","grant_number":"645751","call_identifier":"MSCA-RISE-2014"}],"file_date_updated":"2024-04-18T12:49:25Z","article_type":"original","type":"journal_article","status":"public"},{"year":"2019","citation":{"apa":"Wolf, V., Bartelheimer, C., &#38; Beverungen, D. (2019). Digitalization of Work Systems—An Organizational Routines’ Perspective. In <i>Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)</i>. Maui, Hawaii.","mla":"Wolf, Verena, et al. “Digitalization of Work Systems—An Organizational Routines’ Perspective.” <i>Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)</i>, 2019.","bibtex":"@inproceedings{Wolf_Bartelheimer_Beverungen_2019, title={Digitalization of Work Systems—An Organizational Routines’ Perspective}, booktitle={Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)}, author={Wolf, Verena and Bartelheimer, Christian and Beverungen, Daniel}, year={2019} }","short":"V. Wolf, C. Bartelheimer, D. Beverungen, in: Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52), 2019.","ama":"Wolf V, Bartelheimer C, Beverungen D. Digitalization of Work Systems—An Organizational Routines’ Perspective. In: <i>Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)</i>. ; 2019.","chicago":"Wolf, Verena, Christian Bartelheimer, and Daniel Beverungen. “Digitalization of Work Systems—An Organizational Routines’ Perspective.” In <i>Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)</i>, 2019.","ieee":"V. Wolf, C. Bartelheimer, and D. Beverungen, “Digitalization of Work Systems—An Organizational Routines’ Perspective,” in <i>Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)</i>, Maui, Hawaii, 2019."},"title":"Digitalization of Work Systems—An Organizational Routines’ Perspective","conference":{"start_date":"2019-01-08","name":"52nd Hawaii International Conference on System Sciences (HICSS-52)","location":"Maui, Hawaii","end_date":"2019-01-11"},"date_updated":"2022-01-06T07:01:08Z","date_created":"2018-09-19T14:13:19Z","author":[{"id":"23633","full_name":"Wolf, Verena","last_name":"Wolf","first_name":"Verena"},{"id":"49160","full_name":"Bartelheimer, Christian","last_name":"Bartelheimer","first_name":"Christian"},{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"}],"status":"public","publication":"Proceedings of the 52nd Hawaii International Conference on System Sciences (HICSS-52)","type":"conference","language":[{"iso":"eng"}],"_id":"4517","department":[{"_id":"526"}],"user_id":"1112"},{"type":"conference","publication":"Proceedings of the 27th European Conference on Information Systems (ECIS)","status":"public","abstract":[{"lang":"eng","text":"Employees’ acceptance and resistance of new technology and social structure are frequently examined in Information Systems research. Resistance is expressed in various forms, including a lack of cooperation, workarounds, and physical sabotage. Workarounds, in particular, have a dual nature and can refer to both, undesirable behavior that contradicts organizational struc-ture and to desired organizational innovation. While antecedents and different forms of worka-rounds have been explored, literature has remained silent on how and why workarounds of an individual employee can affect activities performed by other employees and thereby, change work routines on an organizational level. Since employees’ day-to-day performances constitute the ostensive patterns of a routine, we argue that workarounds will not only impact performanc-es of adjacent routines, but also transform the organization as a social structure. With a prelim-inary set of qualitative data from 24 interviews, we used a multiple case study design to concep-tualize six patterns that illustrate how and why workarounds can spread through an organiza-tion. The patterns are systematized by a framework that considers three types of collaboration and two types of handoffs across routines. This first evidence points at the nature of complex desired and undesired consequences that can emerge through workarounds performed in an organization."}],"user_id":"23633","_id":"9676","language":[{"iso":"eng"}],"keyword":["Resistance","Workaround","Organizational Routines","Structuration Theory"],"citation":{"ama":"Wolf V, Beverungen D. Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective. In: <i>Proceedings of the 27th European Conference on Information Systems (ECIS)</i>. Stockholm-Uppsala, Sweden; 2019.","chicago":"Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective.” In <i>Proceedings of the 27th European Conference on Information Systems (ECIS)</i>. Stockholm-Uppsala, Sweden, 2019.","ieee":"V. Wolf and D. Beverungen, “Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective,” in <i>Proceedings of the 27th European Conference on Information Systems (ECIS)</i>, Stockholm-Uppsala, Sweden, 2019.","bibtex":"@inproceedings{Wolf_Beverungen_2019, place={Stockholm-Uppsala, Sweden}, title={Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective}, booktitle={Proceedings of the 27th European Conference on Information Systems (ECIS)}, author={Wolf, Verena and Beverungen, Daniel}, year={2019} }","mla":"Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective.” <i>Proceedings of the 27th European Conference on Information Systems (ECIS)</i>, 2019.","short":"V. Wolf, D. Beverungen, in: Proceedings of the 27th European Conference on Information Systems (ECIS), Stockholm-Uppsala, Sweden, 2019.","apa":"Wolf, V., &#38; Beverungen, D. (2019). Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective. In <i>Proceedings of the 27th European Conference on Information Systems (ECIS)</i>. Stockholm-Uppsala, Sweden."},"year":"2019","place":"Stockholm-Uppsala, Sweden","author":[{"first_name":"Verena","last_name":"Wolf","id":"23633","full_name":"Wolf, Verena"},{"full_name":"Beverungen, Daniel","id":"59677","last_name":"Beverungen","first_name":"Daniel"}],"date_created":"2019-05-07T14:11:29Z","date_updated":"2022-01-06T07:04:18Z","conference":{"start_date":"2019-06-10","name":"27th European Conference on Information Systems","location":"Stockholm-Uppsala, Sweden","end_date":"2019-06-14"},"title":"Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective"},{"date_updated":"2022-01-06T07:04:18Z","author":[{"last_name":"Wolf","id":"23633","full_name":"Wolf, Verena","first_name":"Verena"}],"date_created":"2019-05-08T13:39:19Z","title":"Ambidexterity in Service Innovation Research: A Systematic Literature Review","conference":{"name":"14th International Conference on Wirtschaftsinformatik","location":"Siegen, Germany"},"quality_controlled":"1","place":"Siegen, Germany","year":"2019","citation":{"bibtex":"@inproceedings{Wolf_2019, place={Siegen, Germany}, title={Ambidexterity in Service Innovation Research: A Systematic Literature Review}, booktitle={Proceedings of the 14th International Conference on Wirtschaftsinformatik}, author={Wolf, Verena}, year={2019} }","short":"V. Wolf, in: Proceedings of the 14th International Conference on Wirtschaftsinformatik, Siegen, Germany, 2019.","mla":"Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic Literature Review.” <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>, 2019.","apa":"Wolf, V. (2019). Ambidexterity in Service Innovation Research: A Systematic Literature Review. In <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>. Siegen, Germany.","chicago":"Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic Literature Review.” In <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>. Siegen, Germany, 2019.","ieee":"V. Wolf, “Ambidexterity in Service Innovation Research: A Systematic Literature Review,” in <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>, Siegen, Germany, 2019.","ama":"Wolf V. Ambidexterity in Service Innovation Research: A Systematic Literature Review. In: <i>Proceedings of the 14th International Conference on Wirtschaftsinformatik</i>. Siegen, Germany; 2019."},"_id":"9708","user_id":"23633","department":[{"_id":"526"}],"keyword":["Exploration","Exploitation","Service Innovation","Organizational Routines","Ambidexterity"],"language":[{"iso":"eng"}],"type":"conference","publication":"Proceedings of the 14th International Conference on Wirtschaftsinformatik","abstract":[{"text":"Increased interconnectedness of multiple actors and digital resources in service eco-systems offer new opportunities for service innovation. In digitally transforming eco-systems, organizations need to explore and exploit innovation simultaneously, which is defined as ambidexterity. However, research on ambidextrous service innovation is scarce. We provide a systematic literature review based on the concepts of ambidexterity, offering two contributions. First, research strands are disconnected, emphasizing either exploration or exploitation of service innovation, despite an organizations’ need to accelerate innovation cycles of exploring and exploiting services. Second, a new framework for ambidextrous service innovation is provided, inspired by the dynamism and generative mechanisms of the ontologically related concept of organizational routines. The framework adopts the perspective of a mutually constitutive relationship between exploring new and exploiting current resources, activities, and knowledge. The findings remedy the scattered literature through a coherent perspective on service innovation that responds to organizations’ needs and guides future research.","lang":"eng"}],"status":"public"},{"publication_identifier":{"isbn":["978-3-662-59516-9"]},"publication_status":"published","place":"Wiesbaden","year":"2019","corporate_editor":["Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. "],"citation":{"apa":"Beverungen, D., Bartelheimer, C., &#38; Wolf, V. (2019). Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung. In Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P.  (Ed.), <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>. Wiesbaden: SpringerVieweg.","bibtex":"@inbook{Beverungen_Bartelheimer_Wolf_2019, place={Wiesbaden}, title={Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung}, booktitle={Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln}, publisher={SpringerVieweg}, author={Beverungen, Daniel and Bartelheimer, Christian and Wolf, Verena}, editor={Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. Editor}, year={2019} }","mla":"Beverungen, Daniel, et al. “Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung.” <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>, edited by Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. , SpringerVieweg, 2019.","short":"D. Beverungen, C. Bartelheimer, V. Wolf, in: Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P.  (Ed.), Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln, SpringerVieweg, Wiesbaden, 2019.","chicago":"Beverungen, Daniel, Christian Bartelheimer, and Verena Wolf. “Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung.” In <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>, edited by Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. . Wiesbaden: SpringerVieweg, 2019.","ieee":"D. Beverungen, C. Bartelheimer, and V. Wolf, “Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung,” in <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>, Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. , Ed. Wiesbaden: SpringerVieweg, 2019.","ama":"Beverungen D, Bartelheimer C, Wolf V. Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung. In: Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. , ed. <i>Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln</i>. Wiesbaden: SpringerVieweg; 2019."},"date_updated":"2022-01-06T06:51:30Z","publisher":"SpringerVieweg","date_created":"2019-09-10T10:49:27Z","author":[{"first_name":"Daniel","last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel"},{"first_name":"Christian","id":"49160","full_name":"Bartelheimer, Christian","last_name":"Bartelheimer"},{"first_name":"Verena","last_name":"Wolf","full_name":"Wolf, Verena","id":"23633"}],"title":"Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung","publication":"Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert entwickeln","type":"book_chapter","status":"public","_id":"13178","user_id":"23633","language":[{"iso":"ger"}]},{"user_id":"23633","_id":"13181","language":[{"iso":"eng"}],"type":"report","status":"public","author":[{"first_name":"Till","full_name":"Post, Till","last_name":"Post"},{"first_name":"Aaron","last_name":"Heuermann","full_name":"Heuermann, Aaron"},{"last_name":"Wiesner","full_name":"Wiesner, Stefan","first_name":"Stefan"},{"first_name":"Detlef","last_name":"Olschewski","full_name":"Olschewski, Detlef"},{"first_name":"Wolfgang","full_name":"Maaß, Wolfgang","last_name":"Maaß"},{"first_name":"Rüdiger","full_name":"Klatt, Rüdiger","last_name":"Klatt"},{"first_name":"Philipp","last_name":"Jussen","full_name":"Jussen, Philipp"},{"full_name":"Ragab, Sherif","last_name":"Ragab","first_name":"Sherif"},{"first_name":"Roman","full_name":"Senderek, Roman","last_name":"Senderek"},{"full_name":"Höckmayr, Benedikt","last_name":"Höckmayr","first_name":"Benedikt"},{"first_name":"Thomas","last_name":"Schulz","full_name":"Schulz, Thomas"},{"first_name":"Kyrill","last_name":"Meyer","full_name":"Meyer, Kyrill"},{"first_name":"Ewald","last_name":"Heinen","full_name":"Heinen, Ewald"},{"first_name":"Christian","full_name":"Hocken, Christian","last_name":"Hocken"},{"last_name":"Fischer","full_name":"Fischer, Simon","first_name":"Simon"},{"first_name":"Christoph","full_name":"Lattemann, Christoph","last_name":"Lattemann"},{"first_name":"Beke","full_name":"Redlich, Beke","last_name":"Redlich"},{"first_name":"Katrin","last_name":"Schlimm","full_name":"Schlimm, Katrin"},{"last_name":"Ziegler","full_name":"Ziegler, Christoph","first_name":"Christoph"},{"last_name":"Rechtien","full_name":"Rechtien, Christopher","first_name":"Christopher"},{"full_name":"Schröder, Markus","last_name":"Schröder","first_name":"Markus"},{"first_name":"Bernhard","full_name":"Kube, Bernhard","last_name":"Kube"},{"last_name":"Pöppelbuß","full_name":"Pöppelbuß, Jens","first_name":"Jens"},{"full_name":"Wiesche, Manuel","last_name":"Wiesche","first_name":"Manuel"},{"full_name":"Semmann, Martin","last_name":"Semmann","first_name":"Martin"},{"last_name":"Bartelheimer","full_name":"Bartelheimer, Christian","id":"49160","first_name":"Christian"},{"last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677","first_name":"Daniel"},{"last_name":"Lüttenberg","id":"60612","full_name":"Lüttenberg, Hedda","first_name":"Hedda"},{"first_name":"Verena","last_name":"Wolf","id":"23633","full_name":"Wolf, Verena"},{"first_name":"Franziska","last_name":"Bongers","full_name":"Bongers, Franziska"},{"first_name":"Corinna","full_name":"Winkler, Corinna","last_name":"Winkler"},{"full_name":"Schumann, Jan Hendrik","last_name":"Schumann","first_name":"Jan Hendrik"},{"first_name":"Mahei","last_name":"Li","full_name":"Li, Mahei"},{"first_name":"Jonas","full_name":"Brinker, Jonas","last_name":"Brinker"},{"last_name":"Hagen","full_name":"Hagen, Simon","first_name":"Simon"},{"full_name":"Kammler, Friedemann","last_name":"Kammler","first_name":"Friedemann"},{"first_name":"Giuseppe","full_name":"Strina, Giuseppe","last_name":"Strina"},{"first_name":"Philipp","full_name":"Ernst, Philipp","last_name":"Ernst"},{"first_name":"Michael","last_name":"Falkus","full_name":"Falkus, Michael"}],"date_created":"2019-09-10T10:59:04Z","date_updated":"2022-01-06T06:51:30Z","doi":"10.31030/3085072","title":"DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme","publication_status":"published","citation":{"ieee":"T. Post <i>et al.</i>, <i>DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme</i>. 2019.","chicago":"Post, Till, Aaron Heuermann, Stefan Wiesner, Detlef Olschewski, Wolfgang Maaß, Rüdiger Klatt, Philipp Jussen, et al. <i>DIN SPEC 33453:2019-09, Entwicklung Digitaler Dienstleistungssysteme</i>, 2019. <a href=\"https://doi.org/10.31030/3085072\">https://doi.org/10.31030/3085072</a>.","ama":"Post T, Heuermann A, Wiesner S, et al. <i>DIN SPEC 33453:2019-09, Entwicklung Digitaler Dienstleistungssysteme</i>.; 2019. doi:<a href=\"https://doi.org/10.31030/3085072\">10.31030/3085072</a>","apa":"Post, T., Heuermann, A., Wiesner, S., Olschewski, D., Maaß, W., Klatt, R., … Falkus, M. (2019). <i>DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme</i>. <a href=\"https://doi.org/10.31030/3085072\">https://doi.org/10.31030/3085072</a>","bibtex":"@book{Post_Heuermann_Wiesner_Olschewski_Maaß_Klatt_Jussen_Ragab_Senderek_Höckmayr_et al._2019, title={DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme}, DOI={<a href=\"https://doi.org/10.31030/3085072\">10.31030/3085072</a>}, author={Post, Till and Heuermann, Aaron and Wiesner, Stefan and Olschewski, Detlef and Maaß, Wolfgang and Klatt, Rüdiger and Jussen, Philipp and Ragab, Sherif and Senderek, Roman and Höckmayr, Benedikt and et al.}, year={2019} }","mla":"Post, Till, et al. <i>DIN SPEC 33453:2019-09, Entwicklung Digitaler Dienstleistungssysteme</i>. 2019, doi:<a href=\"https://doi.org/10.31030/3085072\">10.31030/3085072</a>.","short":"T. Post, A. Heuermann, S. Wiesner, D. Olschewski, W. Maaß, R. Klatt, P. Jussen, S. Ragab, R. Senderek, B. Höckmayr, T. Schulz, K. Meyer, E. Heinen, C. Hocken, S. Fischer, C. Lattemann, B. Redlich, K. Schlimm, C. Ziegler, C. Rechtien, M. Schröder, B. Kube, J. Pöppelbuß, M. Wiesche, M. Semmann, C. Bartelheimer, D. Beverungen, H. Lüttenberg, V. Wolf, F. Bongers, C. Winkler, J.H. Schumann, M. Li, J. Brinker, S. Hagen, F. Kammler, G. Strina, P. Ernst, M. Falkus, DIN SPEC 33453:2019-09, Entwicklung Digitaler Dienstleistungssysteme, 2019."},"year":"2019"},{"title":"Service (Systems) Engineering für die Produktion","doi":"10.1007/978-3-658-20905-6_3","date_updated":"2022-01-06T07:01:08Z","publisher":"Springer Fachmedien Wiesbaden","date_created":"2018-09-19T14:15:41Z","author":[{"first_name":"Hedda","id":"60612","full_name":"Lüttenberg, Hedda","last_name":"Lüttenberg"},{"full_name":"Wolf, Verena","id":"23633","last_name":"Wolf","first_name":"Verena"},{"last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677","first_name":"Daniel"}],"year":"2018","place":"Wiesbaden","citation":{"ama":"Lüttenberg H, Wolf V, Beverungen D. Service (Systems) Engineering für die Produktion. In: <i>Service Engineering</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2018:31-49. doi:<a href=\"https://doi.org/10.1007/978-3-658-20905-6_3\">10.1007/978-3-658-20905-6_3</a>","ieee":"H. Lüttenberg, V. Wolf, and D. Beverungen, “Service (Systems) Engineering für die Produktion,” in <i>Service Engineering</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2018, pp. 31–49.","chicago":"Lüttenberg, Hedda, Verena Wolf, and Daniel Beverungen. “Service (Systems) Engineering Für Die Produktion.” In <i>Service Engineering</i>, 31–49. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. <a href=\"https://doi.org/10.1007/978-3-658-20905-6_3\">https://doi.org/10.1007/978-3-658-20905-6_3</a>.","apa":"Lüttenberg, H., Wolf, V., &#38; Beverungen, D. (2018). Service (Systems) Engineering für die Produktion. In <i>Service Engineering</i> (pp. 31–49). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-20905-6_3\">https://doi.org/10.1007/978-3-658-20905-6_3</a>","bibtex":"@inbook{Lüttenberg_Wolf_Beverungen_2018, place={Wiesbaden}, title={Service (Systems) Engineering für die Produktion}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-20905-6_3\">10.1007/978-3-658-20905-6_3</a>}, booktitle={Service Engineering}, publisher={Springer Fachmedien Wiesbaden}, author={Lüttenberg, Hedda and Wolf, Verena and Beverungen, Daniel}, year={2018}, pages={31–49} }","mla":"Lüttenberg, Hedda, et al. “Service (Systems) Engineering Für Die Produktion.” <i>Service Engineering</i>, Springer Fachmedien Wiesbaden, 2018, pp. 31–49, doi:<a href=\"https://doi.org/10.1007/978-3-658-20905-6_3\">10.1007/978-3-658-20905-6_3</a>.","short":"H. Lüttenberg, V. Wolf, D. Beverungen, in: Service Engineering, Springer Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 31–49."},"page":"31-49","publication_status":"published","publication_identifier":{"isbn":["9783658209049","9783658209056"]},"_id":"4519","user_id":"21671","department":[{"_id":"526"}],"status":"public","type":"book_chapter","publication":"Service Engineering"},{"user_id":"23633","department":[{"_id":"526"}],"publication_date":"2018-09-01","_id":"9687","language":[{"iso":"eng"}],"type":"newspaper_article","publication":"Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development","status":"public","author":[{"id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"},{"first_name":"Verena","id":"23633","full_name":"Wolf, Verena","last_name":"Wolf"},{"full_name":"Bartelheimer, Christian","id":"49160","last_name":"Bartelheimer","first_name":"Christian"}],"date_created":"2019-05-07T15:05:26Z","date_updated":"2022-01-06T07:04:18Z","title":"Dienstleistungssysteme erfolgreich digital transformieren","citation":{"ieee":"D. Beverungen, V. Wolf, and C. Bartelheimer, “Dienstleistungssysteme erfolgreich digital transformieren,” <i>Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development</i>, 2018.","chicago":"Beverungen, Daniel, Verena Wolf, and Christian Bartelheimer. “Dienstleistungssysteme Erfolgreich Digital Transformieren.” <i>Service Business Development. Spot.on Marketing - Der Newsletter Für Marketing Und Business Development</i>, 2018.","ama":"Beverungen D, Wolf V, Bartelheimer C. Dienstleistungssysteme erfolgreich digital transformieren. <i>Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development</i>. 2018.","apa":"Beverungen, D., Wolf, V., &#38; Bartelheimer, C. (2018). Dienstleistungssysteme erfolgreich digital transformieren. <i>Service Business Development. Spot.on Marketing - Der Newsletter Für Marketing Und Business Development</i>.","bibtex":"@article{Beverungen_Wolf_Bartelheimer_2018, title={Dienstleistungssysteme erfolgreich digital transformieren}, journal={Service Business Development. spot.on marketing - Der Newsletter für Marketing und Business Development}, author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018} }","short":"D. Beverungen, V. Wolf, C. Bartelheimer, Service Business Development. Spot.on Marketing - Der Newsletter Für Marketing Und Business Development (2018).","mla":"Beverungen, Daniel, et al. “Dienstleistungssysteme Erfolgreich Digital Transformieren.” <i>Service Business Development. Spot.on Marketing - Der Newsletter Für Marketing Und Business Development</i>, 2018."},"year":"2018"},{"status":"public","publication":"Proceedings of the 39th International Conference on Information Systems","type":"conference","language":[{"iso":"eng"}],"_id":"9709","department":[{"_id":"526"}],"user_id":"23633","place":"San Francisco, USA","year":"2018","citation":{"ama":"Gernreich C, Wolf V, Bartelheimer C, Prinz C. The Impact of Process Automation on Manufacturers’ Long-Term Knowledge. In: <i>Proceedings of the 39th International Conference on Information Systems</i>. San Francisco, USA; 2018.","ieee":"C. Gernreich, V. Wolf, C. Bartelheimer, and C. Prinz, “The Impact of Process Automation on Manufacturers’ Long-Term Knowledge,” in <i>Proceedings of the 39th International Conference on Information Systems</i>, San Francisco, USA, 2018.","chicago":"Gernreich, Chris, Verena Wolf, Christian Bartelheimer, and Christopher Prinz. “The Impact of Process Automation on Manufacturers’ Long-Term Knowledge.” In <i>Proceedings of the 39th International Conference on Information Systems</i>. San Francisco, USA, 2018.","apa":"Gernreich, C., Wolf, V., Bartelheimer, C., &#38; Prinz, C. (2018). The Impact of Process Automation on Manufacturers’ Long-Term Knowledge. In <i>Proceedings of the 39th International Conference on Information Systems</i>. San Francisco, USA.","bibtex":"@inproceedings{Gernreich_Wolf_Bartelheimer_Prinz_2018, place={San Francisco, USA}, title={The Impact of Process Automation on Manufacturers’ Long-Term Knowledge}, booktitle={Proceedings of the 39th International Conference on Information Systems}, author={Gernreich, Chris and Wolf, Verena and Bartelheimer, Christian and Prinz, Christopher}, year={2018} }","short":"C. Gernreich, V. Wolf, C. Bartelheimer, C. Prinz, in: Proceedings of the 39th International Conference on Information Systems, San Francisco, USA, 2018.","mla":"Gernreich, Chris, et al. “The Impact of Process Automation on Manufacturers’ Long-Term Knowledge.” <i>Proceedings of the 39th International Conference on Information Systems</i>, 2018."},"title":"The Impact of Process Automation on Manufacturers’ Long-Term Knowledge","conference":{"name":"39th International Conference on Information Systems","location":"San Francisco, USA"},"date_updated":"2022-01-06T07:04:18Z","author":[{"first_name":"Chris","last_name":"Gernreich","full_name":"Gernreich, Chris"},{"full_name":"Wolf, Verena","id":"23633","last_name":"Wolf","first_name":"Verena"},{"first_name":"Christian","last_name":"Bartelheimer","full_name":"Bartelheimer, Christian","id":"49160"},{"last_name":"Prinz","full_name":"Prinz, Christopher","first_name":"Christopher"}],"date_created":"2019-05-08T13:56:18Z"},{"place":"Wiesbaden","year":"2018","citation":{"apa":"Beverungen, D., Wolf, V., &#38; Bartelheimer, C. (2018). Digitale Transformation von Dienstleistungssystemen. In <i>Service Business Development</i> (pp. 395–422). Wiesbaden: Springer Fachmedien Wiesbaden. <a href=\"https://doi.org/10.1007/978-3-658-22424-0_17\">https://doi.org/10.1007/978-3-658-22424-0_17</a>","bibtex":"@inbook{Beverungen_Wolf_Bartelheimer_2018, place={Wiesbaden}, title={Digitale Transformation von Dienstleistungssystemen}, DOI={<a href=\"https://doi.org/10.1007/978-3-658-22424-0_17\">10.1007/978-3-658-22424-0_17</a>}, booktitle={Service Business Development}, publisher={Springer Fachmedien Wiesbaden}, author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018}, pages={395–422} }","mla":"Beverungen, Daniel, et al. “Digitale Transformation von Dienstleistungssystemen.” <i>Service Business Development</i>, Springer Fachmedien Wiesbaden, 2018, pp. 395–422, doi:<a href=\"https://doi.org/10.1007/978-3-658-22424-0_17\">10.1007/978-3-658-22424-0_17</a>.","short":"D. Beverungen, V. Wolf, C. Bartelheimer, in: Service Business Development, Springer Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 395–422.","ama":"Beverungen D, Wolf V, Bartelheimer C. Digitale Transformation von Dienstleistungssystemen. In: <i>Service Business Development</i>. Wiesbaden: Springer Fachmedien Wiesbaden; 2018:395-422. doi:<a href=\"https://doi.org/10.1007/978-3-658-22424-0_17\">10.1007/978-3-658-22424-0_17</a>","ieee":"D. Beverungen, V. Wolf, and C. Bartelheimer, “Digitale Transformation von Dienstleistungssystemen,” in <i>Service Business Development</i>, Wiesbaden: Springer Fachmedien Wiesbaden, 2018, pp. 395–422.","chicago":"Beverungen, Daniel, Verena Wolf, and Christian Bartelheimer. “Digitale Transformation von Dienstleistungssystemen.” In <i>Service Business Development</i>, 395–422. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. <a href=\"https://doi.org/10.1007/978-3-658-22424-0_17\">https://doi.org/10.1007/978-3-658-22424-0_17</a>."},"page":"395-422","publication_status":"published","publication_identifier":{"isbn":["9783658224233","9783658224240"]},"title":"Digitale Transformation von Dienstleistungssystemen","doi":"10.1007/978-3-658-22424-0_17","date_updated":"2022-01-06T07:01:36Z","publisher":"Springer Fachmedien Wiesbaden","date_created":"2018-10-30T14:32:22Z","author":[{"last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677","first_name":"Daniel"},{"id":"23633","full_name":"Wolf, Verena","last_name":"Wolf","first_name":"Verena"},{"last_name":"Bartelheimer","full_name":"Bartelheimer, Christian","id":"49160","first_name":"Christian"}],"status":"public","type":"book_chapter","publication":"Service Business Development","_id":"5073","user_id":"21671","department":[{"_id":"526"}]},{"language":[{"iso":"eng"}],"keyword":["Service engineering","Recombinant innovation","(Product-)service system","Design science research","New service development"],"abstract":[{"lang":"eng","text":"Although many methods have been proposed for engineering service systems and customer solutions, most of these approaches give little consideration to recombinant service innovation. Recombinant innovation refers to reusing and integrating resources that were previously unconnected. In an age of networked products and data, we can expect that many service innovations will be based on adding, dissociating, and associating existing value propositions by accessing internal and external resources instead of designing them from scratch. The purpose of this paper is to identify if current service engineering approaches account for the mechanisms of recombinant innovation and to design a method for recombinant service systems engineering. In a conceptual analysis of 24 service engineering methods, the study identified that most methods (1) focus on designing value propositions instead of service systems, (2) view service independent of physical goods, (3) are either linear or iterative instead of agile, and (4) do not sufficiently address the mechanisms of recombinant innovation. The paper discusses how these deficiencies can be remedied and designs a revised service systems engineering approach that reorganizes service engineering processes according to four design principles. The method is demonstrated with the recombinant design of a service system for predictive maintenance of agricultural machines."}],"publication":"Business & Information Systems Engineering","title":"Recombinant Service Systems Engineering","date_created":"2018-09-19T13:53:51Z","publisher":"SpringerNature","year":"2018","issue":"5","quality_controlled":"1","article_type":"original","user_id":"59677","department":[{"_id":"526"}],"project":[{"name":"Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen ","_id":"36","grant_number":"O2K14A22O"},{"grant_number":"02K14A220","name":"DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung - Methoden, Potenziale und Transfer für Smart Services","_id":"1068"}],"_id":"4516","status":"public","type":"journal_article","doi":"10.1007/s12599-018-0526-4","author":[{"first_name":"Daniel","last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel"},{"first_name":"Hedda","full_name":"Lüttenberg, Hedda","id":"60612","last_name":"Lüttenberg"},{"first_name":"Verena","full_name":"Wolf, Verena","id":"23633","last_name":"Wolf"}],"volume":60,"date_updated":"2024-04-18T12:57:19Z","citation":{"short":"D. Beverungen, H. Lüttenberg, V. Wolf, Business &#38; Information Systems Engineering 60 (2018) 377–391.","mla":"Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, SpringerNature, 2018, pp. 377–91, doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>.","bibtex":"@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems Engineering}, volume={60}, DOI={<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>}, number={5}, journal={Business &#38; Information Systems Engineering}, publisher={SpringerNature}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018}, pages={377–391} }","apa":"Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2018). Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>, <i>60</i>(5), 377–391. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>","ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering. <i>Business &#38; Information Systems Engineering</i>. 2018;60(5):377-391. doi:<a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>","ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,” <i>Business &#38; Information Systems Engineering</i>, vol. 60, no. 5, pp. 377–391, 2018, doi: <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">10.1007/s12599-018-0526-4</a>.","chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service Systems Engineering.” <i>Business &#38; Information Systems Engineering</i> 60, no. 5 (2018): 377–91. <a href=\"https://doi.org/10.1007/s12599-018-0526-4\">https://doi.org/10.1007/s12599-018-0526-4</a>."},"intvolume":"        60","page":"377-391","publication_status":"published","publication_identifier":{"issn":["2363-7005","1867-0202"]}},{"quality_controlled":"1","citation":{"chicago":"Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service System Engineering.” In <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 136–50. St.  Gallen, 2017.","ieee":"D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,” in <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, St. Gallen, Switzerland, 2017, pp. 136–150.","ama":"Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering. In: Leimeister JM, Brenner W, eds. <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>. St.  Gallen; 2017:136-150.","apa":"Beverungen, D., Lüttenberg, H., &#38; Wolf, V. (2017). Recombinant Service System Engineering. In J. M. Leimeister &#38; W. Brenner (Eds.), <i>Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i> (pp. 136–150). St.  Gallen.","mla":"Beverungen, Daniel, et al. “Recombinant Service System Engineering.” <i>Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)</i>, edited by Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.","short":"D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.), Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.  Gallen, 2017, pp. 136–150.","bibtex":"@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St.  Gallen}, title={Recombinant Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors}, year={2017}, pages={136–150} }"},"page":"136-150","year":"2017","place":"St.  Gallen","date_created":"2018-05-24T09:26:21Z","author":[{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"},{"last_name":"Lüttenberg","id":"60612","full_name":"Lüttenberg, Hedda","first_name":"Hedda"},{"full_name":"Wolf, Verena","id":"23633","last_name":"Wolf","first_name":"Verena"}],"date_updated":"2022-01-06T06:58:10Z","conference":{"name":"13 th International Conference on Wirtschaftsinformatik","start_date":"12.02.2017","end_date":"15.02.2017","location":"St. Gallen, Switzerland"},"title":"Recombinant Service System Engineering","type":"conference","publication":"Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017)","status":"public","abstract":[{"lang":"eng","text":"Although many methods have been proposed for engineering services and  customer  solutions,  most  of  these  approaches  give  little  consideration  to recombinant service innovation. In an age of smart products and \r\nsmart data, we can, however, expect that many of future service innovations need to be based on adding,  transferring,  dissociating,  and  associating  existing  value  propositions. The  purpose  of  this  paper  is  to  outline  what  properties  constitute  recombinant service innovation and to identify if current service engineering approaches fulfill \r\nthese   properties.   Based   on   a   conceptual   in-depth   analysis   of   24   service engineering  methods,  we  identify  that  most  methods  focus  on  designing  value propositions  instead  of service  systems,  view  service  independent  of  physical goods,  are  linear  or  iterative,  and  incompletely  address  the  mechanisms  of  recombinant innovation. We discuss how these deficiencies can be remedied and propose  a  first  conceptual  model  of  a  revised  se\r\nrvice  system  engineering approach."}],"editor":[{"first_name":"Jan Marco","full_name":"Leimeister, Jan Marco","last_name":"Leimeister"},{"full_name":"Brenner, Walter","last_name":"Brenner","first_name":"Walter"}],"user_id":"60612","department":[{"_id":"526"}],"project":[{"name":"Digitale Prozessinnovationen durch datenbasierte Dienstleistungen ","_id":"36","grant_number":"O2K14A22O"}],"_id":"2860","language":[{"iso":"eng"}],"keyword":["Service engineering","recombinant innovation","(product - )service  system","literature analysis","new service development"]}]