---
_id: '51770'
abstract:
- lang: eng
text: AbstractWorkarounds are goal‐driven deviations
from the standard operating procedures performed to overcome obstacles constraining
day‐to‐day work. Despite starting as temporary fixes, they can become established
across an organisation and trigger the innovation of processes and IT artefacts
that can resolve misfits permanently. Although prior research has elicited antecedents
and types of workarounds, it is not known how workarounds diffuse in an organisation
and, thereby, innovating co‐workers' activities, IT artefacts, and organisational
structures. The results of our multiple two‐year case study provide unique empirical
insights into the diffusion of workarounds and how they can act as generative
mechanisms for bottom‐up process innovation.
article_type: original
author:
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: Bartelheimer C, Wolf V, Beverungen D. Workarounds as generative mechanisms
for bottom‐up process innovation—Insights from a multiple case study. Information
Systems Journal. 2023;33(5):1085-1150. doi:10.1111/isj.12435
apa: Bartelheimer, C., Wolf, V., & Beverungen, D. (2023). Workarounds as generative
mechanisms for bottom‐up process innovation—Insights from a multiple case study.
Information Systems Journal, 33(5), 1085–1150. https://doi.org/10.1111/isj.12435
bibtex: '@article{Bartelheimer_Wolf_Beverungen_2023, title={Workarounds as generative
mechanisms for bottom‐up process innovation—Insights from a multiple case study},
volume={33}, DOI={10.1111/isj.12435},
number={5}, journal={Information Systems Journal}, publisher={Wiley}, author={Bartelheimer,
Christian and Wolf, Verena and Beverungen, Daniel}, year={2023}, pages={1085–1150}
}'
chicago: 'Bartelheimer, Christian, Verena Wolf, and Daniel Beverungen. “Workarounds
as Generative Mechanisms for Bottom‐up Process Innovation—Insights from a Multiple
Case Study.” Information Systems Journal 33, no. 5 (2023): 1085–1150. https://doi.org/10.1111/isj.12435.'
ieee: 'C. Bartelheimer, V. Wolf, and D. Beverungen, “Workarounds as generative mechanisms
for bottom‐up process innovation—Insights from a multiple case study,” Information
Systems Journal, vol. 33, no. 5, pp. 1085–1150, 2023, doi: 10.1111/isj.12435.'
mla: Bartelheimer, Christian, et al. “Workarounds as Generative Mechanisms for Bottom‐up
Process Innovation—Insights from a Multiple Case Study.” Information Systems
Journal, vol. 33, no. 5, Wiley, 2023, pp. 1085–150, doi:10.1111/isj.12435.
short: C. Bartelheimer, V. Wolf, D. Beverungen, Information Systems Journal 33 (2023)
1085–1150.
date_created: 2024-02-22T15:19:57Z
date_updated: 2024-02-28T09:52:47Z
ddc:
- '330'
department:
- _id: '195'
doi: 10.1111/isj.12435
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-02-22T15:21:34Z
date_updated: 2024-02-22T15:21:34Z
file_id: '51771'
file_name: Information Systems Journal - 2023 - Bartelheimer - Workarounds as generative
mechanisms for bottom‐up process innovation.pdf
file_size: 4520950
relation: main_file
success: 1
file_date_updated: 2024-02-22T15:21:34Z
has_accepted_license: '1'
intvolume: ' 33'
issue: '5'
keyword:
- Computer Networks and Communications
- Information Systems
- Software
language:
- iso: eng
page: 1085-1150
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Information Systems Journal
publication_identifier:
issn:
- 1350-1917
- 1365-2575
publication_status: published
publisher: Wiley
quality_controlled: '1'
status: public
title: Workarounds as generative mechanisms for bottom‐up process innovation—Insights
from a multiple case study
type: journal_article
user_id: '59677'
volume: 33
year: '2023'
...
---
_id: '21205'
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Wolf V. Service System Innovation: An Ambidexterity Perspective. Paderborn;
2020.'
apa: 'Wolf, V. (2020). Service System Innovation: An Ambidexterity Perspective.
Paderborn.'
bibtex: '@book{Wolf_2020, place={Paderborn}, title={Service System Innovation: An
Ambidexterity Perspective}, author={Wolf, Verena}, year={2020} }'
chicago: 'Wolf, Verena. Service System Innovation: An Ambidexterity Perspective.
Paderborn, 2020.'
ieee: 'V. Wolf, Service System Innovation: An Ambidexterity Perspective.
Paderborn, 2020.'
mla: 'Wolf, Verena. Service System Innovation: An Ambidexterity Perspective.
2020.'
short: 'V. Wolf, Service System Innovation: An Ambidexterity Perspective, Paderborn,
2020.'
date_created: 2021-02-11T12:47:01Z
date_updated: 2022-01-06T06:54:49Z
department:
- _id: '195'
language:
- iso: eng
place: Paderborn
publication_status: published
status: public
title: 'Service System Innovation: An Ambidexterity Perspective'
type: dissertation
user_id: '23633'
year: '2020'
...
---
_id: '16800'
author:
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Nico
full_name: Langhorst, Nico
last_name: Langhorst
- first_name: Florian
full_name: Seegers, Florian
last_name: Seegers
citation:
ama: 'Bartelheimer C, Wolf V, Langhorst N, Seegers F. Designing Digital Community
Service Platforms for Crowd-Based Services in Urban Areas. In: Proceedings
of the 15th International Conference on Design Science Research in Information
Systems and Technology. Kristiansand, Norway; 2020.'
apa: Bartelheimer, C., Wolf, V., Langhorst, N., & Seegers, F. (2020). Designing
Digital Community Service Platforms for Crowd-Based Services in Urban Areas. In
Proceedings of the 15th International Conference on Design Science Research
in Information Systems and Technology. Kristiansand, Norway.
bibtex: '@inproceedings{Bartelheimer_Wolf_Langhorst_Seegers_2020, place={Kristiansand,
Norway}, title={Designing Digital Community Service Platforms for Crowd-Based
Services in Urban Areas}, booktitle={Proceedings of the 15th International Conference
on Design Science Research in Information Systems and Technology}, author={Bartelheimer,
Christian and Wolf, Verena and Langhorst, Nico and Seegers, Florian}, year={2020}
}'
chicago: Bartelheimer, Christian, Verena Wolf, Nico Langhorst, and Florian Seegers.
“Designing Digital Community Service Platforms for Crowd-Based Services in Urban
Areas.” In Proceedings of the 15th International Conference on Design Science
Research in Information Systems and Technology. Kristiansand, Norway, 2020.
ieee: C. Bartelheimer, V. Wolf, N. Langhorst, and F. Seegers, “Designing Digital
Community Service Platforms for Crowd-Based Services in Urban Areas,” in Proceedings
of the 15th International Conference on Design Science Research in Information
Systems and Technology, 2020.
mla: Bartelheimer, Christian, et al. “Designing Digital Community Service Platforms
for Crowd-Based Services in Urban Areas.” Proceedings of the 15th International
Conference on Design Science Research in Information Systems and Technology,
2020.
short: 'C. Bartelheimer, V. Wolf, N. Langhorst, F. Seegers, in: Proceedings of the
15th International Conference on Design Science Research in Information Systems
and Technology, Kristiansand, Norway, 2020.'
date_created: 2020-04-22T08:22:48Z
date_updated: 2022-01-06T06:52:56Z
department:
- _id: '195'
language:
- iso: eng
place: Kristiansand, Norway
publication: Proceedings of the 15th International Conference on Design Science Research
in Information Systems and Technology
status: public
title: Designing Digital Community Service Platforms for Crowd-Based Services in Urban
Areas
type: conference
user_id: '23633'
year: '2020'
...
---
_id: '16946'
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Wolf V. Understanding Smart Service Systems Transformation – A Socio-Technical
Perspective. In: Proceedings of the 28th European Conference on Information
Systems. Marrakech, Morroco; 2020.'
apa: Wolf, V. (2020). Understanding Smart Service Systems Transformation – A Socio-Technical
Perspective. In Proceedings of the 28th European Conference on Information
Systems. Marrakech, Morroco.
bibtex: '@inproceedings{Wolf_2020, place={Marrakech, Morroco}, title={Understanding
Smart Service Systems Transformation – A Socio-Technical Perspective}, booktitle={Proceedings
of the 28th European Conference on Information Systems}, author={Wolf, Verena},
year={2020} }'
chicago: Wolf, Verena. “Understanding Smart Service Systems Transformation – A Socio-Technical
Perspective.” In Proceedings of the 28th European Conference on Information
Systems. Marrakech, Morroco, 2020.
ieee: V. Wolf, “Understanding Smart Service Systems Transformation – A Socio-Technical
Perspective,” in Proceedings of the 28th European Conference on Information
Systems, Marrakech, Morroco, 2020.
mla: Wolf, Verena. “Understanding Smart Service Systems Transformation – A Socio-Technical
Perspective.” Proceedings of the 28th European Conference on Information Systems,
2020.
short: 'V. Wolf, in: Proceedings of the 28th European Conference on Information
Systems, Marrakech, Morroco, 2020.'
conference:
location: Marrakech, Morroco
name: 28th European Conference on Information Systems
date_created: 2020-05-11T10:23:20Z
date_updated: 2022-01-06T06:52:59Z
department:
- _id: '195'
language:
- iso: eng
place: Marrakech, Morroco
publication: Proceedings of the 28th European Conference on Information Systems
status: public
title: Understanding Smart Service Systems Transformation – A Socio-Technical Perspective
type: conference
user_id: '23633'
year: '2020'
...
---
_id: '16947'
author:
- first_name: Sven
full_name: Weinzierl, Sven
last_name: Weinzierl
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Tobias
full_name: Pauli, Tobias
last_name: Pauli
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
citation:
ama: 'Weinzierl S, Wolf V, Pauli T, Beverungen D, Matzner M. Detecting Workarounds
in Business Processes — A Deep Learning Method for Analyzing Event Logs. In: Proceedings
of the 28th European Conference on Information Systems. Marrakech, Morroco;
2020.'
apa: Weinzierl, S., Wolf, V., Pauli, T., Beverungen, D., & Matzner, M. (2020).
Detecting Workarounds in Business Processes — A Deep Learning Method for Analyzing
Event Logs. In Proceedings of the 28th European Conference on Information Systems.
Marrakech, Morroco.
bibtex: '@inproceedings{Weinzierl_Wolf_Pauli_Beverungen_Matzner_2020, place={Marrakech,
Morroco}, title={Detecting Workarounds in Business Processes — A Deep Learning
Method for Analyzing Event Logs}, booktitle={Proceedings of the 28th European
Conference on Information Systems}, author={Weinzierl, Sven and Wolf, Verena and
Pauli, Tobias and Beverungen, Daniel and Matzner, Martin}, year={2020} }'
chicago: Weinzierl, Sven, Verena Wolf, Tobias Pauli, Daniel Beverungen, and Martin
Matzner. “Detecting Workarounds in Business Processes — A Deep Learning Method
for Analyzing Event Logs.” In Proceedings of the 28th European Conference on
Information Systems. Marrakech, Morroco, 2020.
ieee: S. Weinzierl, V. Wolf, T. Pauli, D. Beverungen, and M. Matzner, “Detecting
Workarounds in Business Processes — A Deep Learning Method for Analyzing Event
Logs,” in Proceedings of the 28th European Conference on Information Systems,
Marrakech, Morroco, 2020.
mla: Weinzierl, Sven, et al. “Detecting Workarounds in Business Processes — A Deep
Learning Method for Analyzing Event Logs.” Proceedings of the 28th European
Conference on Information Systems, 2020.
short: 'S. Weinzierl, V. Wolf, T. Pauli, D. Beverungen, M. Matzner, in: Proceedings
of the 28th European Conference on Information Systems, Marrakech, Morroco, 2020.'
conference:
location: Marrakech, Morroco
name: Proceedings of the 28th European Conference on Information Systems
date_created: 2020-05-11T10:28:41Z
date_updated: 2022-01-06T06:52:59Z
department:
- _id: '195'
language:
- iso: eng
place: Marrakech, Morroco
publication: Proceedings of the 28th European Conference on Information Systems
status: public
title: Detecting Workarounds in Business Processes — A Deep Learning Method for Analyzing
Event Logs
type: conference
user_id: '23633'
year: '2020'
...
---
_id: '15499'
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
citation:
ama: 'Wolf V, Lüttenberg H. Capabilities for Ambidextrous Innovation of Digital
Service. In: Proceedings of the 15th International Conference on Wirtschaftsinformatik.
Potsdam, Germany; 2020.'
apa: Wolf, V., & Lüttenberg, H. (2020). Capabilities for Ambidextrous Innovation
of Digital Service. In Proceedings of the 15th International Conference on
Wirtschaftsinformatik. Potsdam, Germany.
bibtex: '@inproceedings{Wolf_Lüttenberg_2020, place={Potsdam, Germany}, title={Capabilities
for Ambidextrous Innovation of Digital Service}, booktitle={Proceedings of the
15th International Conference on Wirtschaftsinformatik}, author={Wolf, Verena
and Lüttenberg, Hedda}, year={2020} }'
chicago: Wolf, Verena, and Hedda Lüttenberg. “Capabilities for Ambidextrous Innovation
of Digital Service.” In Proceedings of the 15th International Conference on
Wirtschaftsinformatik. Potsdam, Germany, 2020.
ieee: V. Wolf and H. Lüttenberg, “Capabilities for Ambidextrous Innovation of Digital
Service,” in Proceedings of the 15th International Conference on Wirtschaftsinformatik,
2020.
mla: Wolf, Verena, and Hedda Lüttenberg. “Capabilities for Ambidextrous Innovation
of Digital Service.” Proceedings of the 15th International Conference on Wirtschaftsinformatik,
2020.
short: 'V. Wolf, H. Lüttenberg, in: Proceedings of the 15th International Conference
on Wirtschaftsinformatik, Potsdam, Germany, 2020.'
date_created: 2020-01-13T12:20:36Z
date_updated: 2022-01-06T06:52:27Z
department:
- _id: '195'
language:
- iso: eng
place: Potsdam, Germany
project:
- _id: '97'
name: its OWL - Digital Business
publication: Proceedings of the 15th International Conference on Wirtschaftsinformatik
status: public
title: Capabilities for Ambidextrous Innovation of Digital Service
type: conference
user_id: '60612'
year: '2020'
...
---
_id: '15501'
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Alena
full_name: Franke, Alena
last_name: Franke
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: 'Wolf V, Franke A, Bartelheimer C, Beverungen D. Establishing Smart Service
Systems is a Challenge: A Case Study on Pitfalls and Implications. In: Proceedings
of the 15th International Conference on Wirtschaftsinformatik. Potsdam, Germany;
2020.'
apa: 'Wolf, V., Franke, A., Bartelheimer, C., & Beverungen, D. (2020). Establishing
Smart Service Systems is a Challenge: A Case Study on Pitfalls and Implications.
In Proceedings of the 15th International Conference on Wirtschaftsinformatik.
Potsdam, Germany.'
bibtex: '@inproceedings{Wolf_Franke_Bartelheimer_Beverungen_2020, place={Potsdam,
Germany}, title={Establishing Smart Service Systems is a Challenge: A Case Study
on Pitfalls and Implications}, booktitle={Proceedings of the 15th International
Conference on Wirtschaftsinformatik}, author={Wolf, Verena and Franke, Alena and
Bartelheimer, Christian and Beverungen, Daniel}, year={2020} }'
chicago: 'Wolf, Verena, Alena Franke, Christian Bartelheimer, and Daniel Beverungen.
“Establishing Smart Service Systems Is a Challenge: A Case Study on Pitfalls and
Implications.” In Proceedings of the 15th International Conference on Wirtschaftsinformatik.
Potsdam, Germany, 2020.'
ieee: 'V. Wolf, A. Franke, C. Bartelheimer, and D. Beverungen, “Establishing Smart
Service Systems is a Challenge: A Case Study on Pitfalls and Implications,” in
Proceedings of the 15th International Conference on Wirtschaftsinformatik,
2020.'
mla: 'Wolf, Verena, et al. “Establishing Smart Service Systems Is a Challenge: A
Case Study on Pitfalls and Implications.” Proceedings of the 15th International
Conference on Wirtschaftsinformatik, 2020.'
short: 'V. Wolf, A. Franke, C. Bartelheimer, D. Beverungen, in: Proceedings of the
15th International Conference on Wirtschaftsinformatik, Potsdam, Germany, 2020.'
date_created: 2020-01-13T12:23:59Z
date_updated: 2022-01-06T06:52:28Z
department:
- _id: '195'
language:
- iso: eng
place: Potsdam, Germany
publication: Proceedings of the 15th International Conference on Wirtschaftsinformatik
status: public
title: 'Establishing Smart Service Systems is a Challenge: A Case Study on Pitfalls
and Implications'
type: conference
user_id: '23633'
year: '2020'
...
---
_id: '16300'
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Christian
full_name: Bartelheimer, Christian
last_name: Bartelheimer
citation:
ama: 'Wolf V, Bartelheimer C. Transformation of Actors’ Roles in Service Systems:
A Multi-Level Analysis . In: 16th International Research Conference in Service
Management. ; 2020.'
apa: 'Wolf, V., & Bartelheimer, C. (2020). Transformation of Actors’ Roles in
Service Systems: A Multi-Level Analysis . In 16th International Research Conference
in Service Management. La Londe les Maures.'
bibtex: '@inproceedings{Wolf_Bartelheimer_2020, title={Transformation of Actors’
Roles in Service Systems: A Multi-Level Analysis }, booktitle={16th International
Research Conference in Service Management}, author={Wolf, Verena and Bartelheimer,
Christian}, year={2020} }'
chicago: 'Wolf, Verena, and Christian Bartelheimer. “Transformation of Actors’ Roles
in Service Systems: A Multi-Level Analysis .” In 16th International Research
Conference in Service Management, 2020.'
ieee: 'V. Wolf and C. Bartelheimer, “Transformation of Actors’ Roles in Service
Systems: A Multi-Level Analysis ,” in 16th International Research Conference
in Service Management, La Londe les Maures, 2020.'
mla: 'Wolf, Verena, and Christian Bartelheimer. “Transformation of Actors’ Roles
in Service Systems: A Multi-Level Analysis .” 16th International Research Conference
in Service Management, 2020.'
short: 'V. Wolf, C. Bartelheimer, in: 16th International Research Conference in
Service Management, 2020.'
conference:
end_date: 2020-06-05
location: ' La Londe les Maures'
start_date: 2020-06-02
date_created: 2020-03-13T17:30:48Z
date_updated: 2022-01-06T06:52:48Z
department:
- _id: '195'
language:
- iso: eng
publication: 16th International Research Conference in Service Management
status: public
title: 'Transformation of Actors’ Roles in Service Systems: A Multi-Level Analysis '
type: conference
user_id: '23633'
year: '2020'
...
---
_id: '17156'
abstract:
- lang: eng
text: Business Process Management is a boundary-spanning discipline that aligns
operational capabilities and technology to design and manage business processes.
The Digital Transformation has enabled human actors, information systems, and
smart products to interact with each other via multiple digital channels. The
emergence of this hyper-connected world greatly leverages the prospects of business
processes – but also boosts their complexity to a new level. We need to discuss
how the BPM discipline can find new ways for identifying, analyzing, designing,
implementing, executing, and monitoring business processes. In this research note,
selected transformative trends are explored and their impact on current theories
and IT artifacts in the BPM discipline is discussed to stimulate transformative
thinking and prospective research in this field.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Joos C. A. M.
full_name: Buijs, Joos C. A. M.
last_name: Buijs
- first_name: Jörg
full_name: Becker, Jörg
last_name: Becker
- first_name: Claudio
full_name: Di Ciccio, Claudio
last_name: Di Ciccio
- first_name: Wil M. P.
full_name: van der Aalst, Wil M. P.
last_name: van der Aalst
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Jan
full_name: vom Brocke, Jan
last_name: vom Brocke
- first_name: Marco
full_name: Comuzzi, Marco
last_name: Comuzzi
- first_name: Karsten
full_name: Kraume, Karsten
last_name: Kraume
- first_name: Henrik
full_name: Leopold, Henrik
last_name: Leopold
- first_name: Martin
full_name: Matzner, Martin
last_name: Matzner
- first_name: Jan
full_name: Mendling, Jan
last_name: Mendling
- first_name: Nadine
full_name: Ogonek, Nadine
last_name: Ogonek
- first_name: Till
full_name: Post, Till
last_name: Post
- first_name: Manuel
full_name: Resinas, Manuel
last_name: Resinas
- first_name: Kate
full_name: Revoredo, Kate
last_name: Revoredo
- first_name: Adela
full_name: del-Río-Ortega, Adela
last_name: del-Río-Ortega
- first_name: Marcello
full_name: La Rosa, Marcello
last_name: La Rosa
- first_name: Flávia Maria
full_name: Santoro, Flávia Maria
last_name: Santoro
- first_name: Andreas
full_name: Solti, Andreas
last_name: Solti
- first_name: Minseok
full_name: Song, Minseok
last_name: Song
- first_name: Armin
full_name: Stein, Armin
last_name: Stein
- first_name: Matthias
full_name: Stierle, Matthias
last_name: Stierle
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: Beverungen D, Buijs JCAM, Becker J, et al. Seven Paradoxes of Business Process
Management in a Hyper-Connected World. Business & Information Systems Engineering.
2020;63:145-156. doi:10.1007/s12599-020-00646-z
apa: Beverungen, D., Buijs, J. C. A. M., Becker, J., Di Ciccio, C., van der Aalst,
W. M. P., Bartelheimer, C., vom Brocke, J., Comuzzi, M., Kraume, K., Leopold,
H., Matzner, M., Mendling, J., Ogonek, N., Post, T., Resinas, M., Revoredo, K.,
del-Río-Ortega, A., La Rosa, M., Santoro, F. M., … Wolf, V. (2020). Seven Paradoxes
of Business Process Management in a Hyper-Connected World. Business & Information
Systems Engineering, 63, 145–156. https://doi.org/10.1007/s12599-020-00646-z
bibtex: '@article{Beverungen_Buijs_Becker_Di Ciccio_van der Aalst_Bartelheimer_vom
Brocke_Comuzzi_Kraume_Leopold_et al._2020, title={Seven Paradoxes of Business
Process Management in a Hyper-Connected World}, volume={63}, DOI={10.1007/s12599-020-00646-z},
journal={Business & Information Systems Engineering}, publisher={SpringerNature},
author={Beverungen, Daniel and Buijs, Joos C. A. M. and Becker, Jörg and Di Ciccio,
Claudio and van der Aalst, Wil M. P. and Bartelheimer, Christian and vom Brocke,
Jan and Comuzzi, Marco and Kraume, Karsten and Leopold, Henrik and et al.}, year={2020},
pages={145–156} }'
chicago: 'Beverungen, Daniel, Joos C. A. M. Buijs, Jörg Becker, Claudio Di Ciccio,
Wil M. P. van der Aalst, Christian Bartelheimer, Jan vom Brocke, et al. “Seven
Paradoxes of Business Process Management in a Hyper-Connected World.” Business
& Information Systems Engineering 63 (2020): 145–56. https://doi.org/10.1007/s12599-020-00646-z.'
ieee: 'D. Beverungen et al., “Seven Paradoxes of Business Process Management
in a Hyper-Connected World,” Business & Information Systems Engineering,
vol. 63, pp. 145–156, 2020, doi: 10.1007/s12599-020-00646-z.'
mla: Beverungen, Daniel, et al. “Seven Paradoxes of Business Process Management
in a Hyper-Connected World.” Business & Information Systems Engineering,
vol. 63, SpringerNature, 2020, pp. 145–56, doi:10.1007/s12599-020-00646-z.
short: D. Beverungen, J.C.A.M. Buijs, J. Becker, C. Di Ciccio, W.M.P. van der Aalst,
C. Bartelheimer, J. vom Brocke, M. Comuzzi, K. Kraume, H. Leopold, M. Matzner,
J. Mendling, N. Ogonek, T. Post, M. Resinas, K. Revoredo, A. del-Río-Ortega, M.
La Rosa, F.M. Santoro, A. Solti, M. Song, A. Stein, M. Stierle, V. Wolf, Business
& Information Systems Engineering 63 (2020) 145–156.
date_created: 2020-06-24T10:40:45Z
date_updated: 2024-04-18T12:50:57Z
ddc:
- '380'
department:
- _id: '526'
doi: 10.1007/s12599-020-00646-z
file:
- access_level: closed
content_type: application/pdf
creator: dabe
date_created: 2024-04-18T12:49:25Z
date_updated: 2024-04-18T12:49:25Z
file_id: '53574'
file_name: Business_Process_Management_in_a_Hyperconnected_World.pdf
file_size: 360869
relation: main_file
success: 1
file_date_updated: 2024-04-18T12:49:25Z
has_accepted_license: '1'
intvolume: ' 63'
keyword:
- Business process management (BPM)
- Social computing
- Smart devices
- Big data analytics
- Real-time computing
- BPM life-cycle
language:
- iso: eng
page: 145-156
project:
- _id: '1070'
call_identifier: MSCA-RISE-2014
grant_number: '645751'
name: 'RISE_BPM: Propelling Business Process Management by Research and Innovation
Staff Exchange'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Seven Paradoxes of Business Process Management in a Hyper-Connected World
type: journal_article
user_id: '59677'
volume: 63
year: '2020'
...
---
_id: '4517'
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: 'Wolf V, Bartelheimer C, Beverungen D. Digitalization of Work Systems—An Organizational
Routines’ Perspective. In: Proceedings of the 52nd Hawaii International Conference
on System Sciences (HICSS-52). ; 2019.'
apa: Wolf, V., Bartelheimer, C., & Beverungen, D. (2019). Digitalization of
Work Systems—An Organizational Routines’ Perspective. In Proceedings of the
52nd Hawaii International Conference on System Sciences (HICSS-52). Maui,
Hawaii.
bibtex: '@inproceedings{Wolf_Bartelheimer_Beverungen_2019, title={Digitalization
of Work Systems—An Organizational Routines’ Perspective}, booktitle={Proceedings
of the 52nd Hawaii International Conference on System Sciences (HICSS-52)}, author={Wolf,
Verena and Bartelheimer, Christian and Beverungen, Daniel}, year={2019} }'
chicago: Wolf, Verena, Christian Bartelheimer, and Daniel Beverungen. “Digitalization
of Work Systems—An Organizational Routines’ Perspective.” In Proceedings of
the 52nd Hawaii International Conference on System Sciences (HICSS-52), 2019.
ieee: V. Wolf, C. Bartelheimer, and D. Beverungen, “Digitalization of Work Systems—An
Organizational Routines’ Perspective,” in Proceedings of the 52nd Hawaii International
Conference on System Sciences (HICSS-52), Maui, Hawaii, 2019.
mla: Wolf, Verena, et al. “Digitalization of Work Systems—An Organizational Routines’
Perspective.” Proceedings of the 52nd Hawaii International Conference on System
Sciences (HICSS-52), 2019.
short: 'V. Wolf, C. Bartelheimer, D. Beverungen, in: Proceedings of the 52nd Hawaii
International Conference on System Sciences (HICSS-52), 2019.'
conference:
end_date: 2019-01-11
location: Maui, Hawaii
name: 52nd Hawaii International Conference on System Sciences (HICSS-52)
start_date: 2019-01-08
date_created: 2018-09-19T14:13:19Z
date_updated: 2022-01-06T07:01:08Z
department:
- _id: '526'
language:
- iso: eng
publication: Proceedings of the 52nd Hawaii International Conference on System Sciences
(HICSS-52)
status: public
title: Digitalization of Work Systems—An Organizational Routines’ Perspective
type: conference
user_id: '1112'
year: '2019'
...
---
_id: '9676'
abstract:
- lang: eng
text: Employees’ acceptance and resistance of new technology and social structure
are frequently examined in Information Systems research. Resistance is expressed
in various forms, including a lack of cooperation, workarounds, and physical sabotage.
Workarounds, in particular, have a dual nature and can refer to both, undesirable
behavior that contradicts organizational struc-ture and to desired organizational
innovation. While antecedents and different forms of worka-rounds have been explored,
literature has remained silent on how and why workarounds of an individual employee
can affect activities performed by other employees and thereby, change work routines
on an organizational level. Since employees’ day-to-day performances constitute
the ostensive patterns of a routine, we argue that workarounds will not only impact
performanc-es of adjacent routines, but also transform the organization as a social
structure. With a prelim-inary set of qualitative data from 24 interviews, we
used a multiple case study design to concep-tualize six patterns that illustrate
how and why workarounds can spread through an organiza-tion. The patterns are
systematized by a framework that considers three types of collaboration and two
types of handoffs across routines. This first evidence points at the nature of
complex desired and undesired consequences that can emerge through workarounds
performed in an organization.
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: 'Wolf V, Beverungen D. Conceptualizing the Impact of Workarounds – An Organizational
Routines’ Perspective. In: Proceedings of the 27th European Conference on Information
Systems (ECIS). Stockholm-Uppsala, Sweden; 2019.'
apa: Wolf, V., & Beverungen, D. (2019). Conceptualizing the Impact of Workarounds
– An Organizational Routines’ Perspective. In Proceedings of the 27th European
Conference on Information Systems (ECIS). Stockholm-Uppsala, Sweden.
bibtex: '@inproceedings{Wolf_Beverungen_2019, place={Stockholm-Uppsala, Sweden},
title={Conceptualizing the Impact of Workarounds – An Organizational Routines’
Perspective}, booktitle={Proceedings of the 27th European Conference on Information
Systems (ECIS)}, author={Wolf, Verena and Beverungen, Daniel}, year={2019} }'
chicago: Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds
– An Organizational Routines’ Perspective.” In Proceedings of the 27th European
Conference on Information Systems (ECIS). Stockholm-Uppsala, Sweden, 2019.
ieee: V. Wolf and D. Beverungen, “Conceptualizing the Impact of Workarounds – An
Organizational Routines’ Perspective,” in Proceedings of the 27th European
Conference on Information Systems (ECIS), Stockholm-Uppsala, Sweden, 2019.
mla: Wolf, Verena, and Daniel Beverungen. “Conceptualizing the Impact of Workarounds
– An Organizational Routines’ Perspective.” Proceedings of the 27th European
Conference on Information Systems (ECIS), 2019.
short: 'V. Wolf, D. Beverungen, in: Proceedings of the 27th European Conference
on Information Systems (ECIS), Stockholm-Uppsala, Sweden, 2019.'
conference:
end_date: 2019-06-14
location: Stockholm-Uppsala, Sweden
name: 27th European Conference on Information Systems
start_date: 2019-06-10
date_created: 2019-05-07T14:11:29Z
date_updated: 2022-01-06T07:04:18Z
keyword:
- Resistance
- Workaround
- Organizational Routines
- Structuration Theory
language:
- iso: eng
place: Stockholm-Uppsala, Sweden
publication: Proceedings of the 27th European Conference on Information Systems (ECIS)
status: public
title: Conceptualizing the Impact of Workarounds – An Organizational Routines’ Perspective
type: conference
user_id: '23633'
year: '2019'
...
---
_id: '9708'
abstract:
- lang: eng
text: Increased interconnectedness of multiple actors and digital resources in service
eco-systems offer new opportunities for service innovation. In digitally transforming
eco-systems, organizations need to explore and exploit innovation simultaneously,
which is defined as ambidexterity. However, research on ambidextrous service innovation
is scarce. We provide a systematic literature review based on the concepts of
ambidexterity, offering two contributions. First, research strands are disconnected,
emphasizing either exploration or exploitation of service innovation, despite
an organizations’ need to accelerate innovation cycles of exploring and exploiting
services. Second, a new framework for ambidextrous service innovation is provided,
inspired by the dynamism and generative mechanisms of the ontologically related
concept of organizational routines. The framework adopts the perspective of a
mutually constitutive relationship between exploring new and exploiting current
resources, activities, and knowledge. The findings remedy the scattered literature
through a coherent perspective on service innovation that responds to organizations’
needs and guides future research.
author:
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Wolf V. Ambidexterity in Service Innovation Research: A Systematic Literature
Review. In: Proceedings of the 14th International Conference on Wirtschaftsinformatik.
Siegen, Germany; 2019.'
apa: 'Wolf, V. (2019). Ambidexterity in Service Innovation Research: A Systematic
Literature Review. In Proceedings of the 14th International Conference on Wirtschaftsinformatik.
Siegen, Germany.'
bibtex: '@inproceedings{Wolf_2019, place={Siegen, Germany}, title={Ambidexterity
in Service Innovation Research: A Systematic Literature Review}, booktitle={Proceedings
of the 14th International Conference on Wirtschaftsinformatik}, author={Wolf,
Verena}, year={2019} }'
chicago: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
Literature Review.” In Proceedings of the 14th International Conference on
Wirtschaftsinformatik. Siegen, Germany, 2019.'
ieee: 'V. Wolf, “Ambidexterity in Service Innovation Research: A Systematic Literature
Review,” in Proceedings of the 14th International Conference on Wirtschaftsinformatik,
Siegen, Germany, 2019.'
mla: 'Wolf, Verena. “Ambidexterity in Service Innovation Research: A Systematic
Literature Review.” Proceedings of the 14th International Conference on Wirtschaftsinformatik,
2019.'
short: 'V. Wolf, in: Proceedings of the 14th International Conference on Wirtschaftsinformatik,
Siegen, Germany, 2019.'
conference:
location: Siegen, Germany
name: 14th International Conference on Wirtschaftsinformatik
date_created: 2019-05-08T13:39:19Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
keyword:
- Exploration
- Exploitation
- Service Innovation
- Organizational Routines
- Ambidexterity
language:
- iso: eng
place: Siegen, Germany
publication: Proceedings of the 14th International Conference on Wirtschaftsinformatik
quality_controlled: '1'
status: public
title: 'Ambidexterity in Service Innovation Research: A Systematic Literature Review'
type: conference
user_id: '23633'
year: '2019'
...
---
_id: '13178'
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Beverungen D, Bartelheimer C, Wolf V. Smart Service Systems als Handlungsfeld
einer konvergierenden Dienstleistungsforschung. In: Stich, V.; Schumann, J.H.;
Beverungen, D.; Gudergan, G.; Jussen, P. , ed. Digitale Dienstleistungsinnovationen
– Smart Services agil und kundenorientiert entwickeln. Wiesbaden: SpringerVieweg;
2019.'
apa: 'Beverungen, D., Bartelheimer, C., & Wolf, V. (2019). Smart Service Systems
als Handlungsfeld einer konvergierenden Dienstleistungsforschung. In Stich, V.;
Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. (Ed.), Digitale Dienstleistungsinnovationen
– Smart Services agil und kundenorientiert entwickeln. Wiesbaden: SpringerVieweg.'
bibtex: '@inbook{Beverungen_Bartelheimer_Wolf_2019, place={Wiesbaden}, title={Smart
Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung},
booktitle={Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert
entwickeln}, publisher={SpringerVieweg}, author={Beverungen, Daniel and Bartelheimer,
Christian and Wolf, Verena}, editor={Stich, V.; Schumann, J.H.; Beverungen, D.;
Gudergan, G.; Jussen, P. Editor}, year={2019} }'
chicago: 'Beverungen, Daniel, Christian Bartelheimer, and Verena Wolf. “Smart Service
Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung.” In
Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert
entwickeln, edited by Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan,
G.; Jussen, P. . Wiesbaden: SpringerVieweg, 2019.'
ieee: 'D. Beverungen, C. Bartelheimer, and V. Wolf, “Smart Service Systems als Handlungsfeld
einer konvergierenden Dienstleistungsforschung,” in Digitale Dienstleistungsinnovationen
– Smart Services agil und kundenorientiert entwickeln, Stich, V.; Schumann,
J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. , Ed. Wiesbaden: SpringerVieweg,
2019.'
mla: Beverungen, Daniel, et al. “Smart Service Systems als Handlungsfeld einer konvergierenden
Dienstleistungsforschung.” Digitale Dienstleistungsinnovationen – Smart Services
agil und kundenorientiert entwickeln, edited by Stich, V.; Schumann, J.H.;
Beverungen, D.; Gudergan, G.; Jussen, P. , SpringerVieweg, 2019.
short: 'D. Beverungen, C. Bartelheimer, V. Wolf, in: Stich, V.; Schumann, J.H.;
Beverungen, D.; Gudergan, G.; Jussen, P. (Ed.), Digitale Dienstleistungsinnovationen
– Smart Services agil und kundenorientiert entwickeln, SpringerVieweg, Wiesbaden,
2019.'
corporate_editor:
- 'Stich, V.; Schumann, J.H.; Beverungen, D.; Gudergan, G.; Jussen, P. '
date_created: 2019-09-10T10:49:27Z
date_updated: 2022-01-06T06:51:30Z
language:
- iso: ger
place: Wiesbaden
publication: Digitale Dienstleistungsinnovationen – Smart Services agil und kundenorientiert
entwickeln
publication_identifier:
isbn:
- 978-3-662-59516-9
publication_status: published
publisher: SpringerVieweg
status: public
title: Smart Service Systems als Handlungsfeld einer konvergierenden Dienstleistungsforschung
type: book_chapter
user_id: '23633'
year: '2019'
...
---
_id: '13181'
author:
- first_name: Till
full_name: Post, Till
last_name: Post
- first_name: Aaron
full_name: Heuermann, Aaron
last_name: Heuermann
- first_name: Stefan
full_name: Wiesner, Stefan
last_name: Wiesner
- first_name: Detlef
full_name: Olschewski, Detlef
last_name: Olschewski
- first_name: Wolfgang
full_name: Maaß, Wolfgang
last_name: Maaß
- first_name: Rüdiger
full_name: Klatt, Rüdiger
last_name: Klatt
- first_name: Philipp
full_name: Jussen, Philipp
last_name: Jussen
- first_name: Sherif
full_name: Ragab, Sherif
last_name: Ragab
- first_name: Roman
full_name: Senderek, Roman
last_name: Senderek
- first_name: Benedikt
full_name: Höckmayr, Benedikt
last_name: Höckmayr
- first_name: Thomas
full_name: Schulz, Thomas
last_name: Schulz
- first_name: Kyrill
full_name: Meyer, Kyrill
last_name: Meyer
- first_name: Ewald
full_name: Heinen, Ewald
last_name: Heinen
- first_name: Christian
full_name: Hocken, Christian
last_name: Hocken
- first_name: Simon
full_name: Fischer, Simon
last_name: Fischer
- first_name: Christoph
full_name: Lattemann, Christoph
last_name: Lattemann
- first_name: Beke
full_name: Redlich, Beke
last_name: Redlich
- first_name: Katrin
full_name: Schlimm, Katrin
last_name: Schlimm
- first_name: Christoph
full_name: Ziegler, Christoph
last_name: Ziegler
- first_name: Christopher
full_name: Rechtien, Christopher
last_name: Rechtien
- first_name: Markus
full_name: Schröder, Markus
last_name: Schröder
- first_name: Bernhard
full_name: Kube, Bernhard
last_name: Kube
- first_name: Jens
full_name: Pöppelbuß, Jens
last_name: Pöppelbuß
- first_name: Manuel
full_name: Wiesche, Manuel
last_name: Wiesche
- first_name: Martin
full_name: Semmann, Martin
last_name: Semmann
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Franziska
full_name: Bongers, Franziska
last_name: Bongers
- first_name: Corinna
full_name: Winkler, Corinna
last_name: Winkler
- first_name: Jan Hendrik
full_name: Schumann, Jan Hendrik
last_name: Schumann
- first_name: Mahei
full_name: Li, Mahei
last_name: Li
- first_name: Jonas
full_name: Brinker, Jonas
last_name: Brinker
- first_name: Simon
full_name: Hagen, Simon
last_name: Hagen
- first_name: Friedemann
full_name: Kammler, Friedemann
last_name: Kammler
- first_name: Giuseppe
full_name: Strina, Giuseppe
last_name: Strina
- first_name: Philipp
full_name: Ernst, Philipp
last_name: Ernst
- first_name: Michael
full_name: Falkus, Michael
last_name: Falkus
citation:
ama: Post T, Heuermann A, Wiesner S, et al. DIN SPEC 33453:2019-09, Entwicklung
Digitaler Dienstleistungssysteme.; 2019. doi:10.31030/3085072
apa: Post, T., Heuermann, A., Wiesner, S., Olschewski, D., Maaß, W., Klatt, R.,
… Falkus, M. (2019). DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme.
https://doi.org/10.31030/3085072
bibtex: '@book{Post_Heuermann_Wiesner_Olschewski_Maaß_Klatt_Jussen_Ragab_Senderek_Höckmayr_et
al._2019, title={DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme},
DOI={10.31030/3085072}, author={Post,
Till and Heuermann, Aaron and Wiesner, Stefan and Olschewski, Detlef and Maaß,
Wolfgang and Klatt, Rüdiger and Jussen, Philipp and Ragab, Sherif and Senderek,
Roman and Höckmayr, Benedikt and et al.}, year={2019} }'
chicago: Post, Till, Aaron Heuermann, Stefan Wiesner, Detlef Olschewski, Wolfgang
Maaß, Rüdiger Klatt, Philipp Jussen, et al. DIN SPEC 33453:2019-09, Entwicklung
Digitaler Dienstleistungssysteme, 2019. https://doi.org/10.31030/3085072.
ieee: T. Post et al., DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme.
2019.
mla: Post, Till, et al. DIN SPEC 33453:2019-09, Entwicklung Digitaler Dienstleistungssysteme.
2019, doi:10.31030/3085072.
short: T. Post, A. Heuermann, S. Wiesner, D. Olschewski, W. Maaß, R. Klatt, P. Jussen,
S. Ragab, R. Senderek, B. Höckmayr, T. Schulz, K. Meyer, E. Heinen, C. Hocken,
S. Fischer, C. Lattemann, B. Redlich, K. Schlimm, C. Ziegler, C. Rechtien, M.
Schröder, B. Kube, J. Pöppelbuß, M. Wiesche, M. Semmann, C. Bartelheimer, D. Beverungen,
H. Lüttenberg, V. Wolf, F. Bongers, C. Winkler, J.H. Schumann, M. Li, J. Brinker,
S. Hagen, F. Kammler, G. Strina, P. Ernst, M. Falkus, DIN SPEC 33453:2019-09,
Entwicklung Digitaler Dienstleistungssysteme, 2019.
date_created: 2019-09-10T10:59:04Z
date_updated: 2022-01-06T06:51:30Z
doi: 10.31030/3085072
language:
- iso: eng
publication_status: published
status: public
title: DIN SPEC 33453:2019-09, Entwicklung digitaler Dienstleistungssysteme
type: report
user_id: '23633'
year: '2019'
...
---
_id: '4519'
author:
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
citation:
ama: 'Lüttenberg H, Wolf V, Beverungen D. Service (Systems) Engineering für die
Produktion. In: Service Engineering. Wiesbaden: Springer Fachmedien Wiesbaden;
2018:31-49. doi:10.1007/978-3-658-20905-6_3'
apa: 'Lüttenberg, H., Wolf, V., & Beverungen, D. (2018). Service (Systems) Engineering
für die Produktion. In Service Engineering (pp. 31–49). Wiesbaden: Springer
Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-20905-6_3'
bibtex: '@inbook{Lüttenberg_Wolf_Beverungen_2018, place={Wiesbaden}, title={Service
(Systems) Engineering für die Produktion}, DOI={10.1007/978-3-658-20905-6_3},
booktitle={Service Engineering}, publisher={Springer Fachmedien Wiesbaden}, author={Lüttenberg,
Hedda and Wolf, Verena and Beverungen, Daniel}, year={2018}, pages={31–49} }'
chicago: 'Lüttenberg, Hedda, Verena Wolf, and Daniel Beverungen. “Service (Systems)
Engineering Für Die Produktion.” In Service Engineering, 31–49. Wiesbaden:
Springer Fachmedien Wiesbaden, 2018. https://doi.org/10.1007/978-3-658-20905-6_3.'
ieee: 'H. Lüttenberg, V. Wolf, and D. Beverungen, “Service (Systems) Engineering
für die Produktion,” in Service Engineering, Wiesbaden: Springer Fachmedien
Wiesbaden, 2018, pp. 31–49.'
mla: Lüttenberg, Hedda, et al. “Service (Systems) Engineering Für Die Produktion.”
Service Engineering, Springer Fachmedien Wiesbaden, 2018, pp. 31–49, doi:10.1007/978-3-658-20905-6_3.
short: 'H. Lüttenberg, V. Wolf, D. Beverungen, in: Service Engineering, Springer
Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 31–49.'
date_created: 2018-09-19T14:15:41Z
date_updated: 2022-01-06T07:01:08Z
department:
- _id: '526'
doi: 10.1007/978-3-658-20905-6_3
page: 31-49
place: Wiesbaden
publication: Service Engineering
publication_identifier:
isbn:
- '9783658209049'
- '9783658209056'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Service (Systems) Engineering für die Produktion
type: book_chapter
user_id: '21671'
year: '2018'
...
---
_id: '9687'
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
citation:
ama: Beverungen D, Wolf V, Bartelheimer C. Dienstleistungssysteme erfolgreich digital
transformieren. Service Business Development. spot.on marketing - Der Newsletter
für Marketing und Business Development. 2018.
apa: Beverungen, D., Wolf, V., & Bartelheimer, C. (2018). Dienstleistungssysteme
erfolgreich digital transformieren. Service Business Development. Spot.on Marketing
- Der Newsletter Für Marketing Und Business Development.
bibtex: '@article{Beverungen_Wolf_Bartelheimer_2018, title={Dienstleistungssysteme
erfolgreich digital transformieren}, journal={Service Business Development. spot.on
marketing - Der Newsletter für Marketing und Business Development}, author={Beverungen,
Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018} }'
chicago: Beverungen, Daniel, Verena Wolf, and Christian Bartelheimer. “Dienstleistungssysteme
Erfolgreich Digital Transformieren.” Service Business Development. Spot.on
Marketing - Der Newsletter Für Marketing Und Business Development, 2018.
ieee: D. Beverungen, V. Wolf, and C. Bartelheimer, “Dienstleistungssysteme erfolgreich
digital transformieren,” Service Business Development. spot.on marketing -
Der Newsletter für Marketing und Business Development, 2018.
mla: Beverungen, Daniel, et al. “Dienstleistungssysteme Erfolgreich Digital Transformieren.”
Service Business Development. Spot.on Marketing - Der Newsletter Für Marketing
Und Business Development, 2018.
short: D. Beverungen, V. Wolf, C. Bartelheimer, Service Business Development. Spot.on
Marketing - Der Newsletter Für Marketing Und Business Development (2018).
date_created: 2019-05-07T15:05:26Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
language:
- iso: eng
publication: Service Business Development. spot.on marketing - Der Newsletter für
Marketing und Business Development
publication_date: 2018-09-01
status: public
title: Dienstleistungssysteme erfolgreich digital transformieren
type: newspaper_article
user_id: '23633'
year: '2018'
...
---
_id: '9709'
author:
- first_name: Chris
full_name: Gernreich, Chris
last_name: Gernreich
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
- first_name: Christopher
full_name: Prinz, Christopher
last_name: Prinz
citation:
ama: 'Gernreich C, Wolf V, Bartelheimer C, Prinz C. The Impact of Process Automation
on Manufacturers’ Long-Term Knowledge. In: Proceedings of the 39th International
Conference on Information Systems. San Francisco, USA; 2018.'
apa: Gernreich, C., Wolf, V., Bartelheimer, C., & Prinz, C. (2018). The Impact
of Process Automation on Manufacturers’ Long-Term Knowledge. In Proceedings
of the 39th International Conference on Information Systems. San Francisco,
USA.
bibtex: '@inproceedings{Gernreich_Wolf_Bartelheimer_Prinz_2018, place={San Francisco,
USA}, title={The Impact of Process Automation on Manufacturers’ Long-Term Knowledge},
booktitle={Proceedings of the 39th International Conference on Information Systems},
author={Gernreich, Chris and Wolf, Verena and Bartelheimer, Christian and Prinz,
Christopher}, year={2018} }'
chicago: Gernreich, Chris, Verena Wolf, Christian Bartelheimer, and Christopher
Prinz. “The Impact of Process Automation on Manufacturers’ Long-Term Knowledge.”
In Proceedings of the 39th International Conference on Information Systems.
San Francisco, USA, 2018.
ieee: C. Gernreich, V. Wolf, C. Bartelheimer, and C. Prinz, “The Impact of Process
Automation on Manufacturers’ Long-Term Knowledge,” in Proceedings of the 39th
International Conference on Information Systems, San Francisco, USA, 2018.
mla: Gernreich, Chris, et al. “The Impact of Process Automation on Manufacturers’
Long-Term Knowledge.” Proceedings of the 39th International Conference on Information
Systems, 2018.
short: 'C. Gernreich, V. Wolf, C. Bartelheimer, C. Prinz, in: Proceedings of the
39th International Conference on Information Systems, San Francisco, USA, 2018.'
conference:
location: San Francisco, USA
name: 39th International Conference on Information Systems
date_created: 2019-05-08T13:56:18Z
date_updated: 2022-01-06T07:04:18Z
department:
- _id: '526'
language:
- iso: eng
place: San Francisco, USA
publication: Proceedings of the 39th International Conference on Information Systems
status: public
title: The Impact of Process Automation on Manufacturers’ Long-Term Knowledge
type: conference
user_id: '23633'
year: '2018'
...
---
_id: '5073'
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
- first_name: Christian
full_name: Bartelheimer, Christian
id: '49160'
last_name: Bartelheimer
citation:
ama: 'Beverungen D, Wolf V, Bartelheimer C. Digitale Transformation von Dienstleistungssystemen.
In: Service Business Development. Wiesbaden: Springer Fachmedien Wiesbaden;
2018:395-422. doi:10.1007/978-3-658-22424-0_17'
apa: 'Beverungen, D., Wolf, V., & Bartelheimer, C. (2018). Digitale Transformation
von Dienstleistungssystemen. In Service Business Development (pp. 395–422).
Wiesbaden: Springer Fachmedien Wiesbaden. https://doi.org/10.1007/978-3-658-22424-0_17'
bibtex: '@inbook{Beverungen_Wolf_Bartelheimer_2018, place={Wiesbaden}, title={Digitale
Transformation von Dienstleistungssystemen}, DOI={10.1007/978-3-658-22424-0_17},
booktitle={Service Business Development}, publisher={Springer Fachmedien Wiesbaden},
author={Beverungen, Daniel and Wolf, Verena and Bartelheimer, Christian}, year={2018},
pages={395–422} }'
chicago: 'Beverungen, Daniel, Verena Wolf, and Christian Bartelheimer. “Digitale
Transformation von Dienstleistungssystemen.” In Service Business Development,
395–422. Wiesbaden: Springer Fachmedien Wiesbaden, 2018. https://doi.org/10.1007/978-3-658-22424-0_17.'
ieee: 'D. Beverungen, V. Wolf, and C. Bartelheimer, “Digitale Transformation von
Dienstleistungssystemen,” in Service Business Development, Wiesbaden: Springer
Fachmedien Wiesbaden, 2018, pp. 395–422.'
mla: Beverungen, Daniel, et al. “Digitale Transformation von Dienstleistungssystemen.”
Service Business Development, Springer Fachmedien Wiesbaden, 2018, pp.
395–422, doi:10.1007/978-3-658-22424-0_17.
short: 'D. Beverungen, V. Wolf, C. Bartelheimer, in: Service Business Development,
Springer Fachmedien Wiesbaden, Wiesbaden, 2018, pp. 395–422.'
date_created: 2018-10-30T14:32:22Z
date_updated: 2022-01-06T07:01:36Z
department:
- _id: '526'
doi: 10.1007/978-3-658-22424-0_17
page: 395-422
place: Wiesbaden
publication: Service Business Development
publication_identifier:
isbn:
- '9783658224233'
- '9783658224240'
publication_status: published
publisher: Springer Fachmedien Wiesbaden
status: public
title: Digitale Transformation von Dienstleistungssystemen
type: book_chapter
user_id: '21671'
year: '2018'
...
---
_id: '4516'
abstract:
- lang: eng
text: Although many methods have been proposed for engineering service systems and
customer solutions, most of these approaches give little consideration to recombinant
service innovation. Recombinant innovation refers to reusing and integrating resources
that were previously unconnected. In an age of networked products and data, we
can expect that many service innovations will be based on adding, dissociating,
and associating existing value propositions by accessing internal and external
resources instead of designing them from scratch. The purpose of this paper is
to identify if current service engineering approaches account for the mechanisms
of recombinant innovation and to design a method for recombinant service systems
engineering. In a conceptual analysis of 24 service engineering methods, the study
identified that most methods (1) focus on designing value propositions instead
of service systems, (2) view service independent of physical goods, (3) are either
linear or iterative instead of agile, and (4) do not sufficiently address the
mechanisms of recombinant innovation. The paper discusses how these deficiencies
can be remedied and designs a revised service systems engineering approach that
reorganizes service engineering processes according to four design principles.
The method is demonstrated with the recombinant design of a service system for
predictive maintenance of agricultural machines.
article_type: original
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: Beverungen D, Lüttenberg H, Wolf V. Recombinant Service Systems Engineering.
Business & Information Systems Engineering. 2018;60(5):377-391. doi:10.1007/s12599-018-0526-4
apa: Beverungen, D., Lüttenberg, H., & Wolf, V. (2018). Recombinant Service
Systems Engineering. Business & Information Systems Engineering, 60(5),
377–391. https://doi.org/10.1007/s12599-018-0526-4
bibtex: '@article{Beverungen_Lüttenberg_Wolf_2018, title={Recombinant Service Systems
Engineering}, volume={60}, DOI={10.1007/s12599-018-0526-4},
number={5}, journal={Business & Information Systems Engineering}, publisher={SpringerNature},
author={Beverungen, Daniel and Lüttenberg, Hedda and Wolf, Verena}, year={2018},
pages={377–391} }'
chicago: 'Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
Systems Engineering.” Business & Information Systems Engineering 60,
no. 5 (2018): 377–91. https://doi.org/10.1007/s12599-018-0526-4.'
ieee: 'D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service Systems Engineering,”
Business & Information Systems Engineering, vol. 60, no. 5, pp. 377–391,
2018, doi: 10.1007/s12599-018-0526-4.'
mla: Beverungen, Daniel, et al. “Recombinant Service Systems Engineering.” Business
& Information Systems Engineering, vol. 60, no. 5, SpringerNature, 2018,
pp. 377–91, doi:10.1007/s12599-018-0526-4.
short: D. Beverungen, H. Lüttenberg, V. Wolf, Business & Information Systems
Engineering 60 (2018) 377–391.
date_created: 2018-09-19T13:53:51Z
date_updated: 2024-04-18T12:57:19Z
department:
- _id: '526'
doi: 10.1007/s12599-018-0526-4
intvolume: ' 60'
issue: '5'
keyword:
- Service engineering
- Recombinant innovation
- (Product-)service system
- Design science research
- New service development
language:
- iso: eng
page: 377-391
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digivation: Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
- _id: '1068'
grant_number: 02K14A220
name: 'DIGIVATION: DIGIVATION - Dienstleistungsinnovationen durch Digitalisierung
- Methoden, Potenziale und Transfer für Smart Services'
publication: Business & Information Systems Engineering
publication_identifier:
issn:
- 2363-7005
- 1867-0202
publication_status: published
publisher: SpringerNature
quality_controlled: '1'
status: public
title: Recombinant Service Systems Engineering
type: journal_article
user_id: '59677'
volume: 60
year: '2018'
...
---
_id: '2860'
abstract:
- lang: eng
text: "Although many methods have been proposed for engineering services and customer
\ solutions, most of these approaches give little consideration to recombinant
service innovation. In an age of smart products and \r\nsmart data, we can, however,
expect that many of future service innovations need to be based on adding, transferring,
\ dissociating, and associating existing value propositions. The purpose
\ of this paper is to outline what properties constitute recombinant
service innovation and to identify if current service engineering approaches fulfill
\r\nthese properties. Based on a conceptual in-depth analysis of
\ 24 service engineering methods, we identify that most methods focus
\ on designing value propositions instead of service systems, view service
\ independent of physical goods, are linear or iterative, and incompletely
\ address the mechanisms of recombinant innovation. We discuss how these deficiencies
can be remedied and propose a first conceptual model of a revised se\r\nrvice
\ system engineering approach."
author:
- first_name: Daniel
full_name: Beverungen, Daniel
id: '59677'
last_name: Beverungen
- first_name: Hedda
full_name: Lüttenberg, Hedda
id: '60612'
last_name: Lüttenberg
- first_name: Verena
full_name: Wolf, Verena
id: '23633'
last_name: Wolf
citation:
ama: 'Beverungen D, Lüttenberg H, Wolf V. Recombinant Service System Engineering.
In: Leimeister JM, Brenner W, eds. Proceedings Der 13. Internationalen Tagung
Wirtschaftsinformatik (WI 2017). St. Gallen; 2017:136-150.'
apa: Beverungen, D., Lüttenberg, H., & Wolf, V. (2017). Recombinant Service
System Engineering. In J. M. Leimeister & W. Brenner (Eds.), Proceedings
der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017) (pp. 136–150).
St. Gallen.
bibtex: '@inproceedings{Beverungen_Lüttenberg_Wolf_2017, place={St. Gallen}, title={Recombinant
Service System Engineering}, booktitle={Proceedings der 13. Internationalen Tagung
Wirtschaftsinformatik (WI 2017)}, author={Beverungen, Daniel and Lüttenberg, Hedda
and Wolf, Verena}, editor={Leimeister, Jan Marco and Brenner, WalterEditors},
year={2017}, pages={136–150} }'
chicago: Beverungen, Daniel, Hedda Lüttenberg, and Verena Wolf. “Recombinant Service
System Engineering.” In Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik
(WI 2017), edited by Jan Marco Leimeister and Walter Brenner, 136–50. St.
Gallen, 2017.
ieee: D. Beverungen, H. Lüttenberg, and V. Wolf, “Recombinant Service System Engineering,”
in Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017),
St. Gallen, Switzerland, 2017, pp. 136–150.
mla: Beverungen, Daniel, et al. “Recombinant Service System Engineering.” Proceedings
Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), edited by
Jan Marco Leimeister and Walter Brenner, 2017, pp. 136–50.
short: 'D. Beverungen, H. Lüttenberg, V. Wolf, in: J.M. Leimeister, W. Brenner (Eds.),
Proceedings Der 13. Internationalen Tagung Wirtschaftsinformatik (WI 2017), St.
Gallen, 2017, pp. 136–150.'
conference:
end_date: 15.02.2017
location: St. Gallen, Switzerland
name: 13 th International Conference on Wirtschaftsinformatik
start_date: 12.02.2017
date_created: 2018-05-24T09:26:21Z
date_updated: 2022-01-06T06:58:10Z
department:
- _id: '526'
editor:
- first_name: Jan Marco
full_name: Leimeister, Jan Marco
last_name: Leimeister
- first_name: Walter
full_name: Brenner, Walter
last_name: Brenner
keyword:
- Service engineering
- recombinant innovation
- (product - )service system
- literature analysis
- new service development
language:
- iso: eng
page: 136-150
place: St. Gallen
project:
- _id: '36'
grant_number: O2K14A22O
name: 'Digitale Prozessinnovationen durch datenbasierte Dienstleistungen '
publication: Proceedings der 13. Internationalen Tagung Wirtschaftsinformatik (WI
2017)
quality_controlled: '1'
status: public
title: Recombinant Service System Engineering
type: conference
user_id: '60612'
year: '2017'
...