[{"citation":{"mla":"Gutfeld, Thomas, et al. “A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management.” <i>Proceedings of the 2014 Winter Simulation Conference</i>, edited by Andreas  Tolk et al., IEEE Press, 2014, pp. 3423–34, doi:<a href=\"https://doi.org/10.1109/WSC.2014.7020175\">10.1109/WSC.2014.7020175</a>.","apa":"Gutfeld, T., Jessen, U., Wenzel, S., &#38; Weber, J. (2014). A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management. In A. Tolk, S. Y. Diallo, I. O. Ryzhov, L. Yilmaz, S. J. Buckley, &#38; J. A. Miller (Eds.), <i>Proceedings of the 2014 Winter Simulation Conference</i> (pp. 3423–3434). Piscataway, NJ: IEEE Press. <a href=\"https://doi.org/10.1109/WSC.2014.7020175\">https://doi.org/10.1109/WSC.2014.7020175</a>","ieee":"T. Gutfeld, U. Jessen, S. Wenzel, and J. Weber, “A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management,” in <i>Proceedings of the 2014 Winter Simulation Conference</i>, Savannah, GA, USA, 2014, pp. 3423–3434.","chicago":"Gutfeld, Thomas, Ulrich Jessen, Sigrid Wenzel, and Jens Weber. “A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management.” In <i>Proceedings of the 2014 Winter Simulation Conference</i>, edited by Andreas  Tolk, Saikou Y. Diallo, Ilya O. Ryzhov, Levent Yilmaz, Stephen J. Buckley, and John A. Miller, 3423–34. Piscataway, NJ: IEEE Press, 2014. <a href=\"https://doi.org/10.1109/WSC.2014.7020175\">https://doi.org/10.1109/WSC.2014.7020175</a>.","ama":"Gutfeld T, Jessen U, Wenzel S, Weber J. A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management. In: Tolk A, Diallo SY, Ryzhov IO, Yilmaz L, Buckley SJ, Miller JA, eds. <i>Proceedings of the 2014 Winter Simulation Conference</i>. Piscataway, NJ: IEEE Press; 2014:3423-3434. doi:<a href=\"https://doi.org/10.1109/WSC.2014.7020175\">10.1109/WSC.2014.7020175</a>","short":"T. Gutfeld, U. Jessen, S. Wenzel, J. Weber, in: A. Tolk, S.Y. Diallo, I.O. Ryzhov, L. Yilmaz, S.J. Buckley, J.A. Miller (Eds.), Proceedings of the 2014 Winter Simulation Conference, IEEE Press, Piscataway, NJ, 2014, pp. 3423–3434.","bibtex":"@inproceedings{Gutfeld_Jessen_Wenzel_Weber_2014, place={Piscataway, NJ}, title={A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management}, DOI={<a href=\"https://doi.org/10.1109/WSC.2014.7020175\">10.1109/WSC.2014.7020175</a>}, booktitle={Proceedings of the 2014 Winter Simulation Conference}, publisher={IEEE Press}, author={Gutfeld, Thomas and Jessen, Ulrich and Wenzel, Sigrid and Weber, Jens}, editor={Tolk, Andreas  and Diallo, Saikou Y. and Ryzhov, Ilya O. and Yilmaz, Levent and Buckley, Stephen J. and Miller, John A.Editors}, year={2014}, pages={3423–3434} }"},"place":"Piscataway, NJ","conference":{"end_date":"2014-12-10","location":"Savannah, GA, USA","start_date":"2014-12-07","name":"2014 Winter Simulation Conference (WSC '14)"},"status":"public","editor":[{"last_name":"Tolk","first_name":"Andreas ","full_name":"Tolk, Andreas "},{"first_name":"Saikou Y.","last_name":"Diallo","full_name":"Diallo, Saikou Y."},{"full_name":"Ryzhov, Ilya O.","last_name":"Ryzhov","first_name":"Ilya O."},{"last_name":"Yilmaz","first_name":"Levent","full_name":"Yilmaz, Levent"},{"full_name":"Buckley, Stephen J.","last_name":"Buckley","first_name":"Stephen J."},{"last_name":"Miller","first_name":"John A.","full_name":"Miller, John A."}],"user_id":"13929","_id":"1140","publisher":"IEEE Press","page":"3423-3434","abstract":[{"lang":"eng","text":"Customized planning, engineering and build-up of factory plants are very complex tasks, where project management contains lots of risks and uncertainties. Existing simulation techniques could help massively to evaluate these uncertainties and achieve improved and at least more robust plans during project management, but are typically not applied in industry, especially at SMEs (small and medium-sized enterprises). This paper presents some results of the joint research project simject of the Universities of Paderborn and Kassel, which aims at the development of a demonstrator for a simulation-based and logistic-integrated project planning and scheduling. Based on the researched state-of-the-art, requirements and a planning process are derived and described, as well as a draft of the current technical infrastructure of the intended modular prototype. First plug-ins for project simulation and multi-project optimization are implemented and already show possible benefits for the project management process."}],"publication":"Proceedings of the 2014 Winter Simulation Conference","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"conference","date_created":"2018-01-31T09:14:56Z","publication_status":"published","date_updated":"2022-01-06T06:51:00Z","author":[{"last_name":"Gutfeld","first_name":"Thomas","full_name":"Gutfeld, Thomas"},{"full_name":"Jessen, Ulrich","last_name":"Jessen","first_name":"Ulrich"},{"full_name":"Wenzel, Sigrid","last_name":"Wenzel","first_name":"Sigrid"},{"full_name":"Weber, Jens","last_name":"Weber","first_name":"Jens"}],"publication_identifier":{"isbn":["9781479974863"]},"title":"A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management","year":"2014","doi":"10.1109/WSC.2014.7020175","language":[{"iso":"eng"}]},{"citation":{"short":"S.-P. Choi, S. Song, H. Jung, M. Geierhos, S.H. Myaeng, in: C.-C. Chang, Y.E. Gelogo, R.E. Caytiles (Eds.), Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012, SERSC, Sandy Bay, Australia, 2012, pp. 371–378.","chicago":"Choi, Sung-Pil, Sa-kwang Song, Hanmin Jung, Michaela Geierhos, and Sung Hyon Myaeng. “Scientific Literature Retrieval Based on Terminological Paraphrases Using Predicate Argument Tuple.” In <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles, 4:371–78. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC, 2012.","ieee":"S.-P. Choi, S. Song, H. Jung, M. Geierhos, and S. H. Myaeng, “Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple,” in <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>, Cebu, Philippines, 2012, vol. 4, pp. 371–378.","apa":"Choi, S.-P., Song, S., Jung, H., Geierhos, M., &#38; Myaeng, S. H. (2012). Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple. In C.-C. Chang, Y. E. Gelogo, &#38; R. E. Caytiles (Eds.), <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i> (Vol. 4, pp. 371–378). Sandy Bay, Australia: SERSC.","bibtex":"@inproceedings{Choi_Song_Jung_Geierhos_Myaeng_2012, place={Sandy Bay, Australia}, series={Advanced Science and Technology Letters (ASTL)}, title={Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple}, volume={4}, booktitle={Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012}, publisher={SERSC}, author={Choi, Sung-Pil and Song, Sa-kwang and Jung, Hanmin and Geierhos, Michaela and Myaeng, Sung Hyon}, editor={Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles, Ronnie E.Editors}, year={2012}, pages={371–378}, collection={Advanced Science and Technology Letters (ASTL)} }","ama":"Choi S-P, Song S, Jung H, Geierhos M, Myaeng SH. Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple. In: Chang C-C, Gelogo YE, Caytiles RE, eds. <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>. Vol 4. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC; 2012:371-378.","mla":"Choi, Sung-Pil, et al. “Scientific Literature Retrieval Based on Terminological Paraphrases Using Predicate Argument Tuple.” <i>Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang et al., vol. 4, SERSC, 2012, pp. 371–78."},"quality_controlled":"1","place":"Sandy Bay, Australia","oa":"1","conference":{"location":"Cebu, Philippines","start_date":"2012-05-29","name":"International Conference on Information Science and Industrial Applications (ISI 2012)","end_date":"2012-05-31"},"status":"public","_id":"1127","publisher":"SERSC","page":"371-378","volume":4,"editor":[{"last_name":"Chang","first_name":"Chin-Chen","full_name":"Chang, Chin-Chen"},{"last_name":"Gelogo","first_name":"Yvette E.","full_name":"Gelogo, Yvette E."},{"last_name":"Caytiles","first_name":"Ronnie E.","full_name":"Caytiles, Ronnie E."}],"user_id":"13929","publication":"Information Science and Industrial Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012","extern":"1","abstract":[{"lang":"eng","text":"The conceptual condensability of technical terms permits us to use them as effective queries to search scientific databases. However, authors often employ alternative expressions to represent the meanings of specific terms, in other words, Terminological Paraphrases (TPs) in the literature for certain reasons. In this paper, we propose an effective way to retrieve “de facto relevance documents” which only contain those TPs and cannot be searched by conventional models in an environment with only controlled vocabularies by adapting Predicate Argument Tuple (PAT). The experiment confirms that PAT-based document retrieval is an effective and promising method to search those kinds of documents and to improve terminology-based scientific information access models."}],"date_created":"2018-01-30T12:39:54Z","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"conference","publication_identifier":{"issn":["22871233"]},"author":[{"full_name":"Choi, Sung-Pil","last_name":"Choi","first_name":"Sung-Pil"},{"last_name":"Song","first_name":"Sa-kwang","full_name":"Song, Sa-kwang"},{"full_name":"Jung, Hanmin","first_name":"Hanmin","last_name":"Jung"},{"last_name":"Geierhos","first_name":"Michaela","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela","id":"42496"},{"full_name":"Myaeng, Sung Hyon","last_name":"Myaeng","first_name":"Sung Hyon"}],"year":"2012","title":"Scientific Literature Retrieval based on Terminological Paraphrases using Predicate Argument Tuple","intvolume":"         4","publication_status":"published","date_updated":"2022-01-06T06:50:58Z","series_title":"Advanced Science and Technology Letters (ASTL)","language":[{"iso":"eng"}],"main_file_link":[{"open_access":"1","url":"https://www.semanticscholar.org/paper/Scienti%EF%AC%81c-Literature-Retrieval-based-on-Paraphrases-Choi-Song/ac33c25d8704f760fd890b44f86bcefc38f3ff65"}]},{"abstract":[{"text":"Our purpose is to perform data record extraction from onlineevent calendars exploiting sublanguage and domain characteristics. We therefore use so-called domain-dependent data (D³) completely based on language-specific key expressions and HTML patterns to recognize every single event given on the investigated web page. One of the most remarkable advantages of our method is that it does not require any additional classification steps based on machine learning algorithms or keyword extraction methods; it is a so-called one-step mining technique. Moreover, another important criteria is that our system is robust to DOM and layout modifications made by web designers. Thus, preliminary experimental results are provided to demonstrate proof-of-concept of such an approach tested on websites in the German opera domain. Furthermore, we could show that our proposed technique outperforms other data record mining applications run on event sites.","lang":"eng"}],"extern":"1","publication":"Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012","type":"conference","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"date_created":"2018-01-30T12:55:27Z","date_updated":"2022-01-06T06:50:58Z","publication_status":"published","intvolume":"         5","year":"2012","title":"A Proof-of-Concept of D³ Record Mining using Domain-Dependent Data","publication_identifier":{"issn":["22871233"]},"author":[{"full_name":"Lee, Yeong Su","last_name":"Lee","first_name":"Yeong Su"},{"id":"42496","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","first_name":"Michaela","last_name":"Geierhos"},{"full_name":"Song, Sa-Kwang","first_name":"Sa-Kwang","last_name":"Song"},{"last_name":"Jung","first_name":"Hanmin","full_name":"Jung, Hanmin"}],"main_file_link":[{"url":"https://www.semanticscholar.org/paper/A-Proof-of-Concept-of-D%C2%B3-Record-Mining-using-Data-Lee-Geierhos/6cc05168d8acc6a3d6b25cb0466c01a90fd2fbfc","open_access":"1"}],"series_title":"Advanced Science and Technology Letters (ASTL)","language":[{"iso":"eng"}],"quality_controlled":"1","citation":{"apa":"Lee, Y. S., Geierhos, M., Song, S.-K., &#38; Jung, H. (2012). A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data. In C.-C. Chang, Y. E. Gelogo, &#38; R. E. Caytiles (Eds.), <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i> (Vol. 5, pp. 134–139). Sandy Bay, Australia: SERSC.","ieee":"Y. S. Lee, M. Geierhos, S.-K. Song, and H. Jung, “A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data,” in <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>, Cebu, Philippines, 2012, vol. 5, pp. 134–139.","chicago":"Lee, Yeong Su, Michaela Geierhos, Sa-Kwang Song, and Hanmin Jung. “A Proof-of-Concept of D<sup>3</sup> Record Mining Using Domain-Dependent Data.” In <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles, 5:134–39. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC, 2012.","short":"Y.S. Lee, M. Geierhos, S.-K. Song, H. Jung, in: C.-C. Chang, Y.E. Gelogo, R.E. Caytiles (Eds.), Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012, SERSC, Sandy Bay, Australia, 2012, pp. 134–139.","mla":"Lee, Yeong Su, et al. “A Proof-of-Concept of D<sup>3</sup> Record Mining Using Domain-Dependent Data.” <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>, edited by Chin-Chen Chang et al., vol. 5, SERSC, 2012, pp. 134–39.","ama":"Lee YS, Geierhos M, Song S-K, Jung H. A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data. In: Chang C-C, Gelogo YE, Caytiles RE, eds. <i>Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012</i>. Vol 5. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC; 2012:134-139.","bibtex":"@inproceedings{Lee_Geierhos_Song_Jung_2012, place={Sandy Bay, Australia}, series={Advanced Science and Technology Letters (ASTL)}, title={A Proof-of-Concept of D<sup>3</sup> Record Mining using Domain-Dependent Data}, volume={5}, booktitle={Software Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May 2012}, publisher={SERSC}, author={Lee, Yeong Su and Geierhos, Michaela and Song, Sa-Kwang and Jung, Hanmin}, editor={Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles, Ronnie E.Editors}, year={2012}, pages={134–139}, collection={Advanced Science and Technology Letters (ASTL)} }"},"oa":"1","place":"Sandy Bay, Australia","status":"public","conference":{"end_date":"2012-05-31","location":"Cebu, Philippines","name":"1st International Conference on Software Technology (SoftTech 2012)","start_date":"2012-05-29"},"user_id":"13929","editor":[{"first_name":"Chin-Chen","last_name":"Chang","full_name":"Chang, Chin-Chen"},{"last_name":"Gelogo","first_name":"Yvette E.","full_name":"Gelogo, Yvette E."},{"full_name":"Caytiles, Ronnie E.","first_name":"Ronnie E.","last_name":"Caytiles"}],"volume":5,"page":"134-139","_id":"1128","publisher":"SERSC"},{"extern":"1","abstract":[{"lang":"eng","text":"Within this chapter, we will describe a novel technical service dealing with the integration of social networking channels into existing business processes. Since many businesses are moving to online communities as a means of communicating directly with their customers, social media has to be explored as an additional communication channel between individuals and companies. While the English-speaking consumers on Facebook are more likely to respond to communication rather than to initiate communication with an organisation, some German companies already have regularly updated Facebook pages for customer service and support, e.g. Telekom. Therefore, the idea of classifying and evaluating public comments addressed to German companies is based on an existing demand. In order to maintain an active Facebook wall, the consumer posts have to be categorised and then automatically assigned to the corresponding business processes (e.g. the technical service, shipping, marketing, accounting, etc.). This service works like an issue tracking system sending e-mails to the corresponding person in charge of customer service and support. That way, business process management systems which are already used to e-mail communication can benefit from social media. This allows the company to follow general trends in customer opinions on the Internet; moreover it facilates the recording of two-sided communication for customer relationship management and the company’s response will be delivered through consumer’s preferred medium: Facebook."}],"publication":"Computational Social Networks: Tools, Perspectives and Applications","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"book_chapter","date_created":"2018-01-30T13:42:23Z","publication_status":"published","date_updated":"2022-01-06T06:50:59Z","publication_identifier":{"isbn":["9781447140474"]},"author":[{"id":"42496","full_name":"Geierhos, Michaela","first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos"},{"full_name":"Ebrahim, Mohamed","first_name":"Mohamed","last_name":"Ebrahim"}],"title":"Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks","year":"2012","doi":"10.1007/978-1-4471-4048-1_15","language":[{"iso":"eng"}],"quality_controlled":"1","citation":{"ama":"Geierhos M, Ebrahim M. Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks. In: Abraham A, Hassanien A-E, eds. <i>Computational Social Networks: Tools, Perspectives and Applications</i>. London, UK: Springer; 2012:367-389. doi:<a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">10.1007/978-1-4471-4048-1_15</a>","bibtex":"@inbook{Geierhos_Ebrahim_2012, place={London, UK}, title={Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks}, DOI={<a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">10.1007/978-1-4471-4048-1_15</a>}, booktitle={Computational Social Networks: Tools, Perspectives and Applications}, publisher={Springer}, author={Geierhos, Michaela and Ebrahim, Mohamed}, editor={Abraham, Ajith and Hassanien, Aboul-Ella Editors}, year={2012}, pages={367–389} }","mla":"Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.” <i>Computational Social Networks: Tools, Perspectives and Applications</i>, edited by Ajith Abraham and Aboul-Ella  Hassanien, Springer, 2012, pp. 367–89, doi:<a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">10.1007/978-1-4471-4048-1_15</a>.","chicago":"Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management Goes Social: Getting Business Processes Plugged in Social Networks.” In <i>Computational Social Networks: Tools, Perspectives and Applications</i>, edited by Ajith Abraham and Aboul-Ella  Hassanien, 367–89. London, UK: Springer, 2012. <a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">https://doi.org/10.1007/978-1-4471-4048-1_15</a>.","short":"M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012, pp. 367–389.","apa":"Geierhos, M., &#38; Ebrahim, M. (2012). Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks. In A. Abraham &#38; A.-E. Hassanien (Eds.), <i>Computational Social Networks: Tools, Perspectives and Applications</i> (pp. 367–389). London, UK: Springer. <a href=\"https://doi.org/10.1007/978-1-4471-4048-1_15\">https://doi.org/10.1007/978-1-4471-4048-1_15</a>","ieee":"M. Geierhos and M. Ebrahim, “Customer Interaction Management goes Social: Getting Business Processes plugged in Social Networks,” in <i>Computational Social Networks: Tools, Perspectives and Applications</i>, A. Abraham and A.-E. Hassanien, Eds. London, UK: Springer, 2012, pp. 367–389."},"place":"London, UK","status":"public","editor":[{"full_name":"Abraham, Ajith","last_name":"Abraham","first_name":"Ajith"},{"full_name":"Hassanien, Aboul-Ella ","first_name":"Aboul-Ella ","last_name":"Hassanien"}],"user_id":"42496","publisher":"Springer","_id":"1129","page":"367-389"},{"year":"2011","title":"A Social Media Customer Service","status":"public","conference":{"location":"Eindhoven, The Netherlands","start_date":"2011-06-06","name":"22nd ACM Conference on Hypertext and Hypermedia","end_date":"2011-06-09"},"author":[{"id":"42496","last_name":"Geierhos","first_name":"Michaela","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela"},{"last_name":"Lee","first_name":"Yeong Su","full_name":"Lee, Yeong Su"},{"full_name":"Schuster, Jörg","first_name":"Jörg","last_name":"Schuster"},{"full_name":"Kobothanassi, Despina","first_name":"Despina","last_name":"Kobothanassi"},{"first_name":"Matthias","last_name":"Bargel","full_name":"Bargel, Matthias"}],"date_updated":"2022-01-06T06:50:57Z","publication_status":"published","publisher":"ACM","_id":"1119","language":[{"iso":"eng"}],"user_id":"42496","editor":[{"full_name":"De Bra, Paul ","last_name":"De Bra","first_name":"Paul "},{"full_name":"Grønbæk, Kaj","last_name":"Grønbæk","first_name":"Kaj"}],"publication":"Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia","citation":{"ama":"Geierhos M, Lee YS, Schuster J, Kobothanassi D, Bargel M. A Social Media Customer Service. In: De Bra P, Grønbæk K, eds. <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>. New York, NY, USA: ACM; 2011.","bibtex":"@inproceedings{Geierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place={New York, NY, USA}, title={A Social Media Customer Service}, booktitle={Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia}, publisher={ACM}, author={Geierhos, Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel, Matthias}, editor={De Bra, Paul  and Grønbæk, KajEditors}, year={2011} }","mla":"Geierhos, Michaela, et al. “A Social Media Customer Service.” <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, edited by Paul  De Bra and Kaj Grønbæk, ACM, 2011.","chicago":"Geierhos, Michaela, Yeong Su Lee, Jörg Schuster, Despina Kobothanassi, and Matthias Bargel. “A Social Media Customer Service.” In <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, edited by Paul  De Bra and Kaj Grønbæk. New York, NY, USA: ACM, 2011.","short":"M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia, ACM, New York, NY, USA, 2011.","apa":"Geierhos, M., Lee, Y. S., Schuster, J., Kobothanassi, D., &#38; Bargel, M. (2011). A Social Media Customer Service. In P. De Bra &#38; K. Grønbæk (Eds.), <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>. New York, NY, USA: ACM.","ieee":"M. Geierhos, Y. S. Lee, J. Schuster, D. Kobothanassi, and M. Bargel, “A Social Media Customer Service,” in <i>Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia</i>, Eindhoven, The Netherlands, 2011."},"extern":"1","place":"New York, NY, USA","date_created":"2018-01-29T15:10:00Z","type":"conference","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}]},{"language":[{"iso":"eng"}],"author":[{"first_name":"Jörg","last_name":"Schuster","full_name":"Schuster, Jörg"},{"full_name":"Lee, Yeong Su","last_name":"Lee","first_name":"Yeong Su"},{"last_name":"Kobothanassi","first_name":"Despina ","full_name":"Kobothanassi, Despina "},{"full_name":"Bargel, Matthias","first_name":"Matthias","last_name":"Bargel"},{"id":"42496","orcid":"0000-0002-8180-5606","last_name":"Geierhos","first_name":"Michaela","full_name":"Geierhos, Michaela"}],"publication_identifier":{"isbn":["978-1-61284-148-9"],"eisbn":["978-0-9564263-8-3 "]},"title":"SCM - A Simple, Modular and Flexible Customer Interaction Management System","year":"2011","publication_status":"published","date_updated":"2022-01-06T06:50:58Z","date_created":"2018-01-29T15:15:25Z","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"keyword":["Social Media Business Integration","Contact Center Application Support","Monitoring Social Conversations","Social Customer Interaction Management","Monitoring","Software Agents"],"type":"conference","publication":"International Conference on Information Society (i-Society 2011)","extern":"1","abstract":[{"text":"SCM is a simple, modular and flexible system for web monitoring and customer interaction management. In our view, its main advantages are the following: It is completely web based. It combines all technologies, data, software agents and human agents involved in the monitoring and customer interaction process. It can be used for messages written in any natural language. Although the prototype of SCM is designed for classifying and processing messages about mobile-phone related problems in social networks, SCM can easily be adapted to other text types such as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses linguistic technologies to classify messages and recognize paraphrases of product names. For two reasons, product name paraphrasing plays a major role in SCM: First, product names typically have many, sometimes hundreds or thousands of intralingual paraphrases. Secondly, product names have interlingual paraphrases: The same products are often called or spelt differently in different countries and/or languages. By mapping product name variants to an international canonical form, SCM allows for answering questions like Which statements are made about this mobile phone in which languages/in which social networks/in which countries/...? The SCM product name paraphrasing engine is designed in such a way that standard variants are assigned automatically, regular variants are assigned semiautomatically and idiosyncratic variants can be added manually. With this and similar features we try to realize our philosophy of simplicity, modularity and flexibility: Whatever can be done automatically is done automatically. But manual intervention is always possible and easy and it does not conflict in any way with the automatic functions of SCM.","lang":"eng"}],"_id":"1120","publisher":"IEEE","page":"153-158","user_id":"42496","conference":{"location":"London, UK","name":"International Conference on Information Society (i-Society 2011)","start_date":"2011-06-27","end_date":"2011-06-29"},"status":"public","place":"Piscataway, NJ, USA","citation":{"mla":"Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” <i>International Conference on Information Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.","apa":"Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. In <i>International Conference on Information Society (i-Society 2011)</i> (pp. 153–158). Piscataway, NJ, USA: IEEE.","ieee":"J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>International Conference on Information Society (i-Society 2011)</i>, London, UK, 2011, pp. 153–158.","short":"J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA, 2011, pp. 153–158.","ama":"Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: <i>International Conference on Information Society (i-Society 2011)</i>. Piscataway, NJ, USA: IEEE; 2011:153-158.","chicago":"Schuster, Jörg, Yeong Su Lee, Despina  Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In <i>International Conference on Information Society (i-Society 2011)</i>, 153–58. Piscataway, NJ, USA: IEEE, 2011.","bibtex":"@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway, NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi, Despina  and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }"},"quality_controlled":"1"},{"editor":[{"full_name":"Beigl, Michael","first_name":"Michael","last_name":"Beigl"},{"first_name":"Henning","last_name":"Christiansen","full_name":"Christiansen, Henning"},{"full_name":"Roth-Berghofer, Thomas R.","first_name":"Thomas R.","last_name":"Roth-Berghofer"},{"last_name":"Kofod-Petersen","first_name":"Anders","full_name":"Kofod-Petersen, Anders"},{"full_name":"Coventry, Kenny R.","first_name":"Kenny R.","last_name":"Coventry"},{"first_name":"Hedda R.","last_name":"Schmidtke","full_name":"Schmidtke, Hedda R."}],"volume":6967,"user_id":"42496","publisher":"Springer","_id":"1121","page":"173-184","conference":{"end_date":"2011-09-30","start_date":"2011-09-26","name":"Modeling and Using Context, 7th International and Interdisciplinary Conference (CONTEXT 2011)","location":"Karlsruhe, Germany"},"status":"public","place":"Berlin, Germany","quality_controlled":"1","citation":{"mla":"Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>, edited by Michael Beigl et al., vol. 6967, Springer, 2011, pp. 173–84, doi:<a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">10.1007/978-3-642-24279-3_19</a>.","ama":"Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. In: Beigl M, Christiansen H, Roth-Berghofer TR, Kofod-Petersen A, Coventry KR, Schmidtke HR, eds. <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>. Vol 6967. Lecture Notes in Artificial Intelligence. Berlin, Germany: Springer; 2011:173-184. doi:<a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">10.1007/978-3-642-24279-3_19</a>","bibtex":"@inbook{Lee_Geierhos_2011, place={Berlin, Germany}, series={Lecture Notes in Artificial Intelligence}, title={Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports}, volume={6967}, DOI={<a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">10.1007/978-3-642-24279-3_19</a>}, booktitle={Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings}, publisher={Springer}, author={Lee, Yeong Su and Geierhos, Michaela}, editor={Beigl, Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen, Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors}, year={2011}, pages={173–184}, collection={Lecture Notes in Artificial Intelligence} }","apa":"Lee, Y. S., &#38; Geierhos, M. (2011). Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. In M. Beigl, H. Christiansen, T. R. Roth-Berghofer, A. Kofod-Petersen, K. R. Coventry, &#38; H. R. Schmidtke (Eds.), <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i> (Vol. 6967, pp. 173–184). Berlin, Germany: Springer. <a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">https://doi.org/10.1007/978-3-642-24279-3_19</a>","ieee":"Y. S. Lee and M. Geierhos, “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports,” in <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>, vol. 6967, M. Beigl, H. Christiansen, T. R. Roth-Berghofer, A. Kofod-Petersen, K. R. Coventry, and H. R. Schmidtke, Eds. Berlin, Germany: Springer, 2011, pp. 173–184.","short":"Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer, A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.","chicago":"Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” In <i>Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings</i>, edited by Michael Beigl, Henning Christiansen, Thomas R. Roth-Berghofer, Anders Kofod-Petersen, Kenny R. Coventry, and Hedda R. Schmidtke, 6967:173–84. Lecture Notes in Artificial Intelligence. Berlin, Germany: Springer, 2011. <a href=\"https://doi.org/10.1007/978-3-642-24279-3_19\">https://doi.org/10.1007/978-3-642-24279-3_19</a>."},"doi":"10.1007/978-3-642-24279-3_19","language":[{"iso":"eng"}],"series_title":"Lecture Notes in Artificial Intelligence","intvolume":"      6967","date_updated":"2022-01-06T06:50:58Z","publication_status":"published","author":[{"full_name":"Lee, Yeong Su","first_name":"Yeong Su","last_name":"Lee"},{"last_name":"Geierhos","orcid":"0000-0002-8180-5606","first_name":"Michaela","full_name":"Geierhos, Michaela","id":"42496"}],"publication_identifier":{"isbn":["9783642242786"]},"year":"2011","title":"Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"book_chapter","date_created":"2018-01-29T15:36:30Z","abstract":[{"lang":"eng","text":"This paper presents a novel linguistic information extraction approach exploiting analysts’ stock ratings for statistical decision making. Over a period of one year, we gathered German stock analyst reports in order to determine market trends. Our goal is to provide business statistics over time to illustrate market trends for a user-selected company. We therefore recognize named entities within the very short stock analyst reports such as organization names (e.g. BASF, BMW, Ericsson), analyst houses (e.g. Gartner, Citigroup, Goldman Sachs), ratings (e.g. buy, sell, hold, underperform, recommended list) and price estimations by using lexicalized finite-state graphs, so-called local grammars. Then, company names and their acronyms respectively have to be cross-checked against data the analysts provide. Finally, all extracted values are compared and presented into charts with different views depending on the evaluation criteria (e.g. by time line). Thanks to this approach it will be easier and even more comfortable in the future to pay attention to analysts’ buy/sell signals without reading all their reports."}],"extern":"1","publication":"Modeling and Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings"},{"citation":{"mla":"Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 219–22.","bibtex":"@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }","ama":"Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:219-222.","ieee":"M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts via Social Media,” in <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, Hamburg, Germany, 2011, vol. 96, pp. 219–222.","apa":"Geierhos, M., Lee, Y. S., &#38; Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, &#38; K. Wörner (Eds.), <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i> (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.","chicago":"Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” In <i>Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.","short":"M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222."},"quality_controlled":"1","place":"Hamburg, Germany","oa":"1","status":"public","conference":{"start_date":"2011-09-28","name":"Conference of the German Society for Computational Linguistics and Language Technology (GSCL 2011)","location":"Hamburg, Germany","end_date":"2011-09-30"},"page":"219-222","publisher":"University of Hamburg","_id":"1122","user_id":"42496","volume":96,"editor":[{"full_name":"Hedeland, Hanna","first_name":"Hanna","last_name":"Hedeland"},{"full_name":"Schmidt, Thomas","first_name":"Thomas","last_name":"Schmidt"},{"full_name":"Wörner, Kai","first_name":"Kai","last_name":"Wörner"}],"publication":"Multilingual Resources, Multilingual Applications: Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011","extern":"1","abstract":[{"lang":"eng","text":"Within this paper, we will describe a new approach to customer interaction management by integrating social networking channels into existing business processes. Until now, contact center agents still read these messages and forward them to the persons in charge of customer’s in the company. But with the introduction of Web 2.0 and social networking clients are more likely to communicate with the companies via Facebook and Twitter instead of filling data in contact forms or sending e-mail requests. In order to maintain an active communication with international clients via social media, the multilingual consumer contacts have to be categorized and then automatically assigned to the corresponding business processes (e.g. technicalservice, shipping, marketing, and accounting). This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer relationship management."}],"date_created":"2018-01-29T15:48:34Z","type":"conference","keyword":["Classification of Multilingual Customer Contacts","Contact Center Application Support","Social Media Business Integration"],"department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"year":"2011","title":"Processing Multilingual Customer Contacts via Social Media","author":[{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496"},{"full_name":"Lee, Yeong Su","last_name":"Lee","first_name":"Yeong Su"},{"first_name":"Matthias","last_name":"Bargel","full_name":"Bargel, Matthias"}],"publication_identifier":{"issn":["0176-599X"]},"publication_status":"published","date_updated":"2022-01-06T06:50:58Z","intvolume":"        96","main_file_link":[{"open_access":"1","url":"http://exmaralda.org/gscl2011/downloads/AZM96.pdf"}],"series_title":"Arbeiten zur Mehrsprachigkeit - Folge B","language":[{"iso":"eng"}]},{"conference":{"start_date":"2011-09-28","name":"Conference of the German Society for Computational Linguistics and Language Technology (GSCL 2011)","location":"Hamburg, Germany","end_date":"2011-09-30"},"status":"public","_id":"1123","publisher":"University of Hamburg","page":"45-50","volume":96,"editor":[{"full_name":"Hedeland, Hanna","first_name":"Hanna","last_name":"Hedeland"},{"first_name":"Thomas","last_name":"Schmidt","full_name":"Schmidt, Thomas"},{"first_name":"Kai","last_name":"Wörner","full_name":"Wörner, Kai"}],"user_id":"42496","citation":{"ama":"Geierhos M, Bouraoui J-L, Watrin P. Towards Multilingual Biographical Event Extraction. In: Hedeland H, Schmidt T, Wörner K, eds. <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>. Vol 96. Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg; 2011:45-50.","bibtex":"@inproceedings{Geierhos_Bouraoui_Watrin_2011, place={Hamburg, Germany}, series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Towards Multilingual Biographical Event Extraction}, volume={96}, booktitle={Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg}, author={Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick}, editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={45–50}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }","mla":"Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.” <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011, pp. 45–50.","short":"M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K. Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50.","chicago":"Geierhos, Michaela, Jean-Leon Bouraoui, and Patrick Watrin. “Towards Multilingual Biographical Event Extraction.” In <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, edited by Hanna Hedeland, Thomas Schmidt, and Kai Wörner, 96:45–50. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg, 2011.","apa":"Geierhos, M., Bouraoui, J.-L., &#38; Watrin, P. (2011). Towards Multilingual Biographical Event Extraction. In H. Hedeland, T. Schmidt, &#38; K. Wörner (Eds.), <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i> (Vol. 96, pp. 45–50). Hamburg, Germany: University of Hamburg.","ieee":"M. Geierhos, J.-L. Bouraoui, and P. Watrin, “Towards Multilingual Biographical Event Extraction,” in <i>Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011</i>, Hamburg, Germany, 2011, vol. 96, pp. 45–50."},"quality_controlled":"1","place":"Hamburg, Germany","oa":"1","author":[{"id":"42496","first_name":"Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","full_name":"Geierhos, Michaela"},{"first_name":"Jean-Leon","last_name":"Bouraoui","full_name":"Bouraoui, Jean-Leon"},{"full_name":"Watrin, Patrick","last_name":"Watrin","first_name":"Patrick"}],"publication_identifier":{"issn":["0176-599X"]},"year":"2011","title":"Towards Multilingual Biographical Event Extraction","intvolume":"        96","publication_status":"published","date_updated":"2022-01-06T06:50:58Z","series_title":"Arbeiten zur Mehrsprachigkeit - Folge B","language":[{"iso":"eng"}],"main_file_link":[{"url":"http://exmaralda.org/gscl2011/downloads/AZM96.pdf","open_access":"1"}],"publication":"Multilingual Resources, Multilingual Applications. Proceedings of the Conference of the German Society for Computational Linguistics and Language Technology (GSCL) 2011","extern":"1","abstract":[{"lang":"eng","text":"Within this paper, we describe the special requirements of a semantic annotation scheme used for biographical event\r\nextraction in the framework of the Europeancollaborative research project Biographe. This annotationscheme supports interlingual search for people due to its multilingual support covering four languages such as English, German, French and Dutch."}],"date_created":"2018-01-29T16:06:38Z","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"conference","keyword":["Biographical Event Extraction for Interlingual People Search","Semantic Annotation Scheme"]},{"extern":"1","abstract":[{"text":"Since customers first share their problems with a social networking community before directly addressing a company, social networking sites such as Facebook, Twitter, MySpace or Foursquare will be the interface between customer and company. For this reason, it is assumed that social networks will evolve into a common communication channel – not only between individuals but also between customers and companies. However, social networking has not yet been integrated into customer interaction management (CIM) tools. In general, a CIM application is used by the agents in a contact centre while communicating with the customers. Such systems handle communication across multiple different channels, such as e-mail, telephone, Instant Messaging, letter etc. What we do now is to integrate social networking into CIM applications by adding another communication channel. This allows the company to follow general trends in customer opinions on the Internet, but also record two-sided communication for customer service management and the company’s response will be delivered through the customer’s preferred social networking site.","lang":"eng"}],"issue":"4","publication":"Journal of Advances in Information Technology","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"keyword":["Social Media Business Integration","Multichannel Customer Interaction Management","Contact Centre Application Support"],"type":"journal_article","date_created":"2018-01-29T16:33:55Z","article_type":"original","intvolume":"         2","publication_status":"published","date_updated":"2022-01-06T06:50:58Z","publication_identifier":{"issn":["17982340"]},"author":[{"id":"42496","full_name":"Geierhos, Michaela","first_name":"Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606"}],"title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel","year":"2011","doi":"10.4304/jait.2.4.222-233","language":[{"iso":"eng"}],"quality_controlled":"1","citation":{"chicago":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i> 2, no. 4 (2011): 222–33. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>.","short":"M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.","ieee":"M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, pp. 222–233, 2011.","apa":"Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>, <i>2</i>(4), 222–233. <a href=\"https://doi.org/10.4304/jait.2.4.222-233\">https://doi.org/10.4304/jait.2.4.222-233</a>","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, DOI={<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>}, number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology</i>. 2011;2(4):222-233. doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology</i>, vol. 2, no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:<a href=\"https://doi.org/10.4304/jait.2.4.222-233\">10.4304/jait.2.4.222-233</a>."},"status":"public","volume":2,"user_id":"42496","publisher":"Engineering and Technology Publishing (ETPub)","_id":"1125","page":"222-233"},{"citation":{"mla":"Lee, Yeong Su, and Michaela Geierhos. <i> Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports</i>. Springer, 2011, pp. 173–184.","bibtex":"@article{Lee_Geierhos_2011, place={Karlsruhe, Germany}, series={Lecture Notes in Artificial Intelligence}, title={ Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports}, volume={6967}, publisher={Springer}, author={Lee, Yeong Su and Geierhos, Michaela}, year={2011}, pages={173–184}, collection={Lecture Notes in Artificial Intelligence} }","ama":"Lee YS, Geierhos M.  Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports. 2011;6967:173–184.","ieee":"Y. S. Lee and M. Geierhos, “ Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports,” vol. 6967. Springer, Karlsruhe, Germany, pp. 173–184, 2011.","apa":"Lee, Y. S., &#38; Geierhos, M. (2011). <i> Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports</i> (Vol. 6967, pp. 173–184). Springer.","short":"Y.S. Lee, M. Geierhos, 6967 (2011) 173–184.","chicago":"Lee, Yeong Su, and Michaela Geierhos. “ Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports.” Lecture Notes in Artificial Intelligence. Karlsruhe, Germany: Springer, 2011."},"place":"Karlsruhe, Germany","status":"public","conference":{"name":" Modeling and Using Context, 7th International and Interdisciplinary Conference, CONTEXT 2011"},"page":"173–184","_id":"26369","publisher":"Springer","user_id":"71124","volume":6967,"date_created":"2021-10-16T12:42:24Z","type":"conference","department":[{"_id":"671"}],"year":"2011","title":" Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports","publication_identifier":{"isbn":["978-3-642-24278-6"]},"author":[{"full_name":"Lee, Yeong Su","first_name":"Yeong Su","last_name":"Lee"},{"id":"42496","last_name":"Geierhos","orcid":"0000-0002-8180-5606","first_name":"Michaela","full_name":"Geierhos, Michaela"}],"date_updated":"2022-01-25T18:14:06Z","publication_status":"published","intvolume":"      6967","language":[{"iso":"eng"}],"series_title":"Lecture Notes in Artificial Intelligence"},{"place":"London, UK","date_created":"2021-10-16T17:40:01Z","department":[{"_id":"671"}],"type":"conference","citation":{"mla":"Schuster, J{\\\"o}rg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, IEEE, 2011, pp. 153–58.","ama":"Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple, Modular and Flexible Customer Interaction Management System. In: <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>. IEEE; 2011:153-158.","bibtex":"@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={London, UK}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management System}, booktitle={Proceedings of the International Conference on Information Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, J{\\\"o}rg and Lee, Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158} }","apa":"Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., &#38; Geierhos, M. (2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System. <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 153–158.","ieee":"J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM - A Simple, Modular and Flexible Customer Interaction Management System,” in <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 2011, pp. 153–158.","chicago":"Schuster, J{\\\"o}rg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel, and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction Management System.” In <i>Proceedings of the International Conference on Information Society (i-Society 2011)</i>, 153–58. London, UK: IEEE, 2011.","short":"J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings of the International Conference on Information Society (i-Society 2011), IEEE, London, UK, 2011, pp. 153–158."},"publication":"Proceedings of the International Conference on Information Society (i-Society 2011)","_id":"26376","language":[{"iso":"eng"}],"publisher":"IEEE","page":"153-158","user_id":"71124","conference":{"start_date":"2011-06-26","end_date":"2011-06-29"},"publication_identifier":{"isbn":["978-0-9564263-8-3"]},"author":[{"last_name":"Schuster","first_name":"J{\\\"o}rg","full_name":"Schuster, J{\\\"o}rg"},{"full_name":"Lee, Yeong Su","last_name":"Lee","first_name":"Yeong Su"},{"full_name":"Kobothanassi, Despina","last_name":"Kobothanassi","first_name":"Despina"},{"first_name":"Matthias","last_name":"Bargel","full_name":"Bargel, Matthias"},{"full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","first_name":"Michaela","last_name":"Geierhos","id":"42496"}],"title":"SCM - A Simple, Modular and Flexible Customer Interaction Management System","year":"2011","status":"public","date_updated":"2022-01-25T18:14:51Z","publication_status":"published"},{"language":[{"iso":"eng"}],"_id":"26377","publisher":"ACM","user_id":"71124","conference":{"name":"22nd ACM Conference on Hypertext and Hypermedia. Poster Session","start_date":"2011-06-26","end_date":"2011-06-29"},"author":[{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496"},{"full_name":"Lee, Yeong Su","first_name":"Yeong Su","last_name":"Lee"},{"first_name":"J{\\\"o}rg","last_name":" Schuster","full_name":" Schuster, J{\\\"o}rg"},{"first_name":"Despina ","last_name":"Kobothanass","full_name":"Kobothanass, Despina "},{"full_name":"Bargel, Matthias","first_name":"Matthias","last_name":"Bargel"}],"status":"public","year":"2011","title":"A Social Media Customer Service","date_updated":"2022-01-25T18:14:52Z","publication_status":"published","place":"Eindhoven, The Netherlands","date_created":"2021-10-16T17:44:21Z","department":[{"_id":"671"}],"type":"conference","citation":{"apa":"Geierhos, M., Lee, Y. S.,  Schuster, J., Kobothanass, D., &#38; Bargel, M. (2011). <i>A Social Media Customer Service</i>. 22nd ACM Conference on Hypertext and Hypermedia. 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Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel,” <i>Journal of Advances in Information Technology (JAIT)</i>, vol. 2, no. 4, pp. 222–233, 2011.","ama":"Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service Channel. <i>Journal of Advances in Information Technology (JAIT)</i>. 2011;2(4):222-233.","bibtex":"@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social Media as Customer Service Channel}, volume={2}, number={4}, journal={Journal of Advances in Information Technology (JAIT)}, author={Geierhos, Michaela}, year={2011}, pages={222–233} }","mla":"Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer Service Channel.” <i>Journal of Advances in Information Technology (JAIT)</i>, vol. 2, no. 4, 2011, pp. 222–33."},"publication":"Journal of Advances in Information Technology (JAIT)","issue":"4","volume":2,"user_id":"71124","_id":"26363","language":[{"iso":"eng"}],"page":"222-233","intvolume":"         2","date_updated":"2022-01-25T18:16:40Z","publication_status":"published","publication_identifier":{"issn":["1798-2340"]},"author":[{"id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","first_name":"Michaela"}],"status":"public","year":"2011","title":"Customer Interaction 2.0: Adopting Social Media as Customer Service Channel"},{"user_id":"71124","page":"123-130","_id":"26366","language":[{"iso":"eng"}],"publication_status":"published","date_updated":"2022-01-25T18:17:03Z","status":"public","year":"2011","title":"Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies","author":[{"id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","orcid":"0000-0002-8180-5606","first_name":"Michaela"}],"conference":{"end_date":"2011-10-08","start_date":"2011-10-05"},"type":"conference","department":[{"_id":"671"}],"date_created":"2021-10-16T12:28:25Z","place":"Nikosia, Zypern","publication":"Proceedings of the 30th International Conference on Lexis and Grammar 2011","citation":{"chicago":"Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator for Wikipedia Biographies.” In <i>Proceedings of the 30th International Conference on Lexis and Grammar 2011</i>, 123–30. Nikosia, Zypern, 2011.","short":"M. Geierhos, in: Proceedings of the 30th International Conference on Lexis and Grammar 2011, Nikosia, Zypern, 2011, pp. 123–130.","apa":"Geierhos, M. (2011). Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies. <i>Proceedings of the 30th International Conference on Lexis and Grammar 2011</i>, 123–130.","ieee":"M. Geierhos, “Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies,” in <i>Proceedings of the 30th International Conference on Lexis and Grammar 2011</i>, 2011, pp. 123–130.","ama":"Geierhos M. Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies. In: <i>Proceedings of the 30th International Conference on Lexis and Grammar 2011</i>. ; 2011:123-130.","bibtex":"@inproceedings{Geierhos_2011, place={Nikosia, Zypern}, title={Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies}, booktitle={Proceedings of the 30th International Conference on Lexis and Grammar 2011}, author={Geierhos, Michaela}, year={2011}, pages={123–130} }","mla":"Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator for Wikipedia Biographies.” <i>Proceedings of the 30th International Conference on Lexis and Grammar 2011</i>, 2011, pp. 123–30."}},{"type":"journal_article","department":[{"_id":"671"}],"date_created":"2021-10-16T12:37:49Z","publication":"Arbeiten zur Mehrsprachigkeit / Folge B","citation":{"chicago":"Geierhos, Michaela, Jean-Leon Bouraoui, and  Patrick Watrin. “Towards Multilingual Biographical Event Extraction.” <i>Arbeiten Zur Mehrsprachigkeit / Folge B</i> 96 (2011): 45–50.","short":"M. Geierhos, J.-L. Bouraoui,  Patrick Watrin, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 45–50.","ama":"Geierhos M, Bouraoui J-L, Watrin  Patrick. Towards Multilingual Biographical Event Extraction. <i>Arbeiten zur Mehrsprachigkeit / Folge B</i>. 2011;96:45-50.","bibtex":"@article{Geierhos_Bouraoui_Watrin_2011, title={Towards Multilingual Biographical Event Extraction}, volume={96}, journal={Arbeiten zur Mehrsprachigkeit / Folge B}, author={Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin,  Patrick}, year={2011}, pages={45–50} }","mla":"Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.” <i>Arbeiten Zur Mehrsprachigkeit / Folge B</i>, vol. 96, 2011, pp. 45–50.","apa":"Geierhos, M., Bouraoui, J.-L., &#38; Watrin,  Patrick. (2011). Towards Multilingual Biographical Event Extraction. <i>Arbeiten Zur Mehrsprachigkeit / Folge B</i>, <i>96</i>, 45–50.","ieee":"M. Geierhos, J.-L. Bouraoui, and  Patrick Watrin, “Towards Multilingual Biographical Event Extraction,” <i>Arbeiten zur Mehrsprachigkeit / Folge B</i>, vol. 96, pp. 45–50, 2011."},"user_id":"71124","volume":96,"page":"45-50","_id":"26368","language":[{"iso":"eng"}],"date_updated":"2022-01-25T18:17:39Z","publication_status":"published","intvolume":"        96","status":"public","year":"2011","title":"Towards Multilingual Biographical Event Extraction","publication_identifier":{"issn":["0176-599X"]},"author":[{"id":"42496","full_name":"Geierhos, Michaela","first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos"},{"first_name":"Jean-Leon","last_name":"Bouraoui","full_name":"Bouraoui, Jean-Leon"},{"last_name":"Watrin","first_name":" Patrick","full_name":"Watrin,  Patrick"}]},{"user_id":"71124","volume":96,"page":"219-222","_id":"26367","language":[{"iso":"eng"}],"date_updated":"2022-01-25T18:17:04Z","intvolume":"        96","year":"2011","status":"public","title":"Processing Multilingual Customer Contacts via Social Media","publication_identifier":{"issn":["0176-599X"]},"author":[{"id":"42496","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","first_name":"Michaela","last_name":"Geierhos"},{"last_name":"Lee","first_name":"Yeong Su","full_name":"Lee, Yeong Su"},{"full_name":"Bargel, Matthias","last_name":"Bargel","first_name":"Matthias"}],"type":"journal_article","department":[{"_id":"671"}],"date_created":"2021-10-16T12:32:59Z","publication":"Arbeiten zur Mehrsprachigkeit / Folge B","citation":{"ieee":"M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts via Social Media,” <i>Arbeiten zur Mehrsprachigkeit / Folge B</i>, vol. 96, pp. 219–222, 2011.","apa":"Geierhos, M., Lee, Y. S., &#38; Bargel, M. (2011). Processing Multilingual Customer Contacts via Social Media. <i>Arbeiten Zur Mehrsprachigkeit / Folge B</i>, <i>96</i>, 219–222.","chicago":"Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual Customer Contacts via Social Media.” <i>Arbeiten Zur Mehrsprachigkeit / Folge B</i> 96 (2011): 219–22.","short":"M. Geierhos, Y.S. Lee, M. Bargel, Arbeiten Zur Mehrsprachigkeit / Folge B 96 (2011) 219–222.","mla":"Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social Media.” <i>Arbeiten Zur Mehrsprachigkeit / Folge B</i>, vol. 96, 2011, pp. 219–22.","bibtex":"@article{Geierhos_Lee_Bargel_2011, title={Processing Multilingual Customer Contacts via Social Media}, volume={96}, journal={Arbeiten zur Mehrsprachigkeit / Folge B}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, year={2011}, pages={219–222} }","ama":"Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via Social Media. <i>Arbeiten zur Mehrsprachigkeit / Folge B</i>. 2011;96:219-222."}},{"publication":"Actes du 27e Colloque international sur le lexique et la grammaire (L’Aquila, 10-13 septembre 2008)","extern":"1","date_created":"2018-01-29T14:34:53Z","type":"book_chapter","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"title":"BiographIE - Biographical Information Extraction from Business News","year":"2010","author":[{"first_name":"Michaela","orcid":"0000-0002-8180-5606","last_name":"Geierhos","full_name":"Geierhos, Michaela","id":"42496"},{"full_name":"Blanc, Olivier","first_name":"Olivier","last_name":"Blanc"}],"publication_identifier":{"isbn":["9788854831667"]},"date_updated":"2022-01-06T06:50:57Z","publication_status":"published","intvolume":"         2","series_title":"Lingue d'Europa e del Mediterraneo: Grammatica comparata","language":[{"iso":"eng"}],"citation":{"ieee":"M. Geierhos and O. Blanc, “BiographIE - Biographical Information Extraction from Business News,” in <i>Actes du 27e Colloque international sur le lexique et la grammaire (L’Aquila, 10-13 septembre 2008)</i>, 1st ed., vol. 2, M. De Gioia, Ed. Rome: Aracne, 2010, pp. 95–110.","apa":"Geierhos, M., &#38; Blanc, O. (2010). BiographIE - Biographical Information Extraction from Business News. In M. De Gioia (Ed.), <i>Actes du 27e Colloque international sur le lexique et la grammaire (L’Aquila, 10-13 septembre 2008)</i> (1st ed., Vol. 2, pp. 95–110). Rome: Aracne.","short":"M. Geierhos, O. Blanc, in: M. De Gioia (Ed.), Actes Du 27e Colloque International Sur Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008), 1st ed., Aracne, Rome, 2010, pp. 95–110.","chicago":"Geierhos, Michaela, and Olivier Blanc. “BiographIE - Biographical Information Extraction from Business News.” In <i>Actes Du 27e Colloque International Sur Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008)</i>, edited by Michele De Gioia, 1st ed., 2:95–110. Lingue d’Europa e Del Mediterraneo: Grammatica Comparata. Rome: Aracne, 2010.","mla":"Geierhos, Michaela, and Olivier Blanc. “BiographIE - Biographical Information Extraction from Business News.” <i>Actes Du 27e Colloque International Sur Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008)</i>, edited by Michele De Gioia, 1st ed., vol. 2, Aracne, 2010, pp. 95–110.","bibtex":"@inbook{Geierhos_Blanc_2010, place={Rome}, edition={1}, series={Lingue d’Europa e del Mediterraneo: Grammatica comparata}, title={BiographIE - Biographical Information Extraction from Business News}, volume={2}, booktitle={Actes du 27e Colloque international sur le lexique et la grammaire (L’Aquila, 10-13 septembre 2008)}, publisher={Aracne}, author={Geierhos, Michaela and Blanc, Olivier}, editor={De Gioia, MicheleEditor}, year={2010}, pages={95–110}, collection={Lingue d’Europa e del Mediterraneo: Grammatica comparata} }","ama":"Geierhos M, Blanc O. BiographIE - Biographical Information Extraction from Business News. In: De Gioia M, ed. <i>Actes Du 27e Colloque International Sur Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008)</i>. Vol 2. 1st ed. Lingue d’Europa e del Mediterraneo: Grammatica comparata. Rome: Aracne; 2010:95-110."},"quality_controlled":"1","place":"Rome","status":"public","conference":{"location":"Rome, Italy","name":"27e Colloque international sur le lexique et la grammaire","start_date":"2008-09-10","end_date":"2008-09-13"},"page":"95-110","_id":"1117","publisher":"Aracne","edition":"1","user_id":"13929","editor":[{"last_name":"De Gioia","first_name":"Michele","full_name":"De Gioia, Michele"}],"volume":2},{"volume":5,"user_id":"42496","_id":"1118","edition":"1","publisher":"Lincom","page":"286","status":"public","place":"München","citation":{"mla":"Geierhos, Michaela. <i>BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen</i>. 1st ed., vol. 5, Lincom, 2010.","bibtex":"@book{Geierhos_2010, place={München}, edition={1}, series={Linguistic Resources for Natural Language Processing}, title={BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen}, volume={5}, publisher={Lincom}, author={Geierhos, Michaela}, year={2010}, collection={Linguistic Resources for Natural Language Processing} }","ama":"Geierhos M. <i>BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen</i>. Vol 5. 1st ed. München: Lincom; 2010.","ieee":"M. Geierhos, <i>BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen</i>, 1st ed., vol. 5. München: Lincom, 2010.","apa":"Geierhos, M. (2010). <i>BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen</i> (1st ed., Vol. 5). München: Lincom.","short":"M. Geierhos, BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen, 1st ed., Lincom, München, 2010.","chicago":"Geierhos, Michaela. <i>BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen</i>. 1st ed. Vol. 5. Linguistic Resources for Natural Language Processing. München: Lincom, 2010."},"series_title":"Linguistic Resources for Natural Language Processing","language":[{"iso":"ger"}],"intvolume":"         5","publication_status":"published","date_updated":"2022-01-06T06:50:57Z","author":[{"id":"42496","full_name":"Geierhos, Michaela","last_name":"Geierhos","first_name":"Michaela","orcid":"0000-0002-8180-5606"}],"publication_identifier":{"isbn":["9783862880133"]},"year":"2010","title":"BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"book","keyword":["Natural Language Processing"],"date_created":"2018-01-29T14:52:46Z","extern":"1","abstract":[{"lang":"ger","text":"Das wesentliche Ziel der vorliegenden Publikation ist die Erstellung von sprachspezifischen Modulen im Bereich der Biographischen InformationsExtraktion (BiographIE). Unter Informationsextraktion verstehen wir die automatisierte Analyse von Dokumenten im Hinblick auf das Entdecken und Normalisieren von semantisch interessanten Entitäten und deren Eigenschaften.\r\nDas Hauptgewicht der Arbeit liegt auf sehr detaillierten und umfangreichen linguistischen Grammatiken im Bereich der Beschreibung von Personen und deren Beziehungen zu anderen relevanten Entitäten (z.B. Organisationen, Orte, Datums- und Zeitangaben) in Texten. Neben den öffentlichen und privaten Eigenschaften von Personen (Geburtsdatum, Nationalität etc.) sollen vor allem alle biographisch relevanten Attribute aus Texten extrahiert werden können. Dazu gehören in erster Linie berufliche Werdegänge, Anstellungsverhältnisse, Rollen in Firmen und ähnliche Eigenschaften. Da alle diese Attribute in unzählbar verschiedenen Formen ausgedrückt werden können, müssen sehr umfangreiche Lexika und sehr detaillierte grammatische Beschreibungen erstellt werden. Dies geschieht hauptsächlich bei der systematischen Evaluierung von Korpora. Je umfangreicher diese sind, desto adäquater werden die erstellten Grammatiken sein. Im Gegensatz zu den heute üblichen statistischen, auf maschinellem Lernen basierenden Verfahren setzen wir auch umfangreiche semi-automatisch erstellte, linguistische Module ein, die dann durch systematische Evaluierung auf Korpora schnell ergänzt und verbessert werden können.\r\nBasierend auf unseren Extraktionsmethoden ist es nun möglich, im Bereich der semantischen Suche deutliche Fortschritte zu machen. Insbesondere Personensuchmaschinen können sich unsere detaillierten Analysemethoden zu Nutze machen, um beispielsweise zu ermitteln, wer in welcher Funktion bei welcher Firma von wann bis wann beschäftigt war."}]},{"author":[{"first_name":"Yeong Su","last_name":"Lee","full_name":"Lee, Yeong Su"},{"id":"42496","full_name":"Geierhos, Michaela","orcid":"0000-0002-8180-5606","first_name":"Michaela","last_name":"Geierhos"}],"publication_identifier":{"issn":["0929-0672"]},"title":"Business Specific Online Information Extraction from German Websites","year":"2009","date_updated":"2022-01-06T06:50:57Z","publication_status":"published","language":[{"iso":"eng"}],"series_title":"Workshop Proceedings Series","publication":"Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop","abstract":[{"lang":"eng","text":"This paper presents a system that uses the domain name of a German business website to locate its information pages (e.g. company profile, contact page, imprint) and then identifies business specific information. We therefore concentrate on the extraction of characteristic vocabulary like company names, addresses, contact details, CEOs, etc.  Above all, we interpret the HTML structure of documents and analyze some contextual facts to transform the unstructured web pages into structured forms. Our approach is quite robust in variability of the DOM, upgradeable and keeps data up-to-date. The evaluation experiments show high efficiency of information access to the generated data.  Hence, the developed technique is adaptive to non-German websites with slight language-specific modifications, and experimental results on real-life websites confirm the feasibility of the approach."}],"extern":"1","date_created":"2018-01-29T13:50:39Z","department":[{"_id":"36"},{"_id":"1"},{"_id":"579"}],"type":"conference","keyword":["company search","information extraction","sublanguage"],"conference":{"location":"Enschede, The Netherlands","name":"9th Dutch-Belgian Information Retrieval Workshop (DIR 2009)","start_date":"2009-02-02","end_date":"2009-02-03"},"status":"public","publisher":"Centre for Telematics and Information Technology (CTIT), University of Twente","_id":"1114","page":"79-86","editor":[{"last_name":"Aly","first_name":"Robin","full_name":"Aly, Robin"},{"full_name":"Hauff, C.","last_name":"Hauff","first_name":"C."},{"first_name":"Djoerd","last_name":"Hiemstra","full_name":"Hiemstra, Djoerd"},{"last_name":"Huibers","first_name":"Theo W.C.","full_name":"Huibers, Theo W.C."},{"last_name":"de Jong","first_name":"Franciska M.G.","full_name":"de Jong, Franciska M.G."}],"user_id":"42496","citation":{"ama":"Lee YS, Geierhos M. Business Specific Online Information Extraction from German Websites. In: Aly R, Hauff C, Hiemstra D, Huibers TWC, de Jong FMG, eds. <i>Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop</i>. Workshop Proceedings Series. Enschede, The Netherlands: Centre for Telematics and Information Technology (CTIT), University of Twente; 2009:79-86.","bibtex":"@inproceedings{Lee_Geierhos_2009, place={Enschede, The Netherlands}, series={Workshop Proceedings Series}, title={Business Specific Online Information Extraction from German Websites}, booktitle={Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop}, publisher={Centre for Telematics and Information Technology (CTIT), University of Twente}, author={Lee, Yeong Su and Geierhos, Michaela}, editor={Aly, Robin and Hauff, C. and Hiemstra, Djoerd and Huibers, Theo W.C. and de Jong, Franciska M.G.Editors}, year={2009}, pages={79–86}, collection={Workshop Proceedings Series} }","mla":"Lee, Yeong Su, and Michaela Geierhos. “Business Specific Online Information Extraction from German Websites.” <i>Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop</i>, edited by Robin Aly et al., Centre for Telematics and Information Technology (CTIT), University of Twente, 2009, pp. 79–86.","chicago":"Lee, Yeong Su, and Michaela Geierhos. “Business Specific Online Information Extraction from German Websites.” In <i>Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop</i>, edited by Robin Aly, C. Hauff, Djoerd Hiemstra, Theo W.C. Huibers, and Franciska M.G. de Jong, 79–86. Workshop Proceedings Series. Enschede, The Netherlands: Centre for Telematics and Information Technology (CTIT), University of Twente, 2009.","short":"Y.S. Lee, M. Geierhos, in: R. Aly, C. Hauff, D. Hiemstra, T.W.C. Huibers, F.M.G. de Jong (Eds.), Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop, Centre for Telematics and Information Technology (CTIT), University of Twente, Enschede, The Netherlands, 2009, pp. 79–86.","apa":"Lee, Y. S., &#38; Geierhos, M. (2009). Business Specific Online Information Extraction from German Websites. In R. Aly, C. Hauff, D. Hiemstra, T. W. C. Huibers, &#38; F. M. G. de Jong (Eds.), <i>Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop</i> (pp. 79–86). Enschede, The Netherlands: Centre for Telematics and Information Technology (CTIT), University of Twente.","ieee":"Y. S. Lee and M. Geierhos, “Business Specific Online Information Extraction from German Websites,” in <i>Proceedings of the 9th Dutch-Belgian Information Retrieval Workshop</i>, Enschede, The Netherlands, 2009, pp. 79–86."},"quality_controlled":"1","place":"Enschede, The Netherlands"}]