---
_id: '1137'
abstract:
- lang: eng
text: In this paper, we present a system which makes scientific data available following
the linked open data principle using standards like RDF and URI as well as the
popular D2R server (D2R) and the customizable D2RQ mapping language. Our scientific
data sets include acronym data and expansions, as well as researcher data such
as author name, affiliation, coauthors, and abstracts. The system can easily be
extended to other records. Regarding this, a domain adaptation to patent mining
seems possible. For this reason, obvious similarities and differences are presented
here. The data set is collected from several different providers like publishing
houses and digital libraries, which follow different standards in data format
and structure. Most of them are not supporting semantic web technologies, but
the legacy HTML standard. The integration of these large amounts of scientific
data into the Semantic Web is challenging and it needs flexible data structures
to access this information and interlink them. Based on these data sets, we will
be able to derive a general technology trend as well as the individual research
domain for each researcher. The goal of our Linked Open Data System for scientific
data is to provide access to this data set for other researchers using the Web
of Linked Data. Furthermore we implemented an application for visualization, which
allows usto explorethe relations between single data sets.
author:
- first_name: Frederik Simon
full_name: Bäumer, Frederik Simon
id: '38837'
last_name: Bäumer
- first_name: Jangwon
full_name: Gim, Jangwon
last_name: Gim
- first_name: Do-Heon
full_name: Jeong, Do-Heon
last_name: Jeong
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
citation:
ama: 'Bäumer FS, Gim J, Jeong D-H, Geierhos M, Jung H. Linked Open Data System for
Scientific Data Sets. In: Jung H, Mandl T, Womsen-Hacker C, Xu S, eds. Proceedings
of the First International Workshop on Patent Mining and Its Applications (IPaMin
2014) Co-Located with Konvens 2014. Vol 1292. CEUR Workshop Proceedings. CEUR-WS.org;
2014.'
apa: 'Bäumer, F. S., Gim, J., Jeong, D.-H., Geierhos, M., & Jung, H. (2014).
Linked Open Data System for Scientific Data Sets. In H. Jung, T. Mandl, C. Womsen-Hacker,
& S. Xu (Eds.), Proceedings of the First International Workshop on Patent
Mining and Its Applications (IPaMin 2014) co-located with Konvens 2014 (Vol.
1292). Hildesheim, Germany: CEUR-WS.org.'
bibtex: '@inproceedings{Bäumer_Gim_Jeong_Geierhos_Jung_2014, series={CEUR Workshop
Proceedings}, title={Linked Open Data System for Scientific Data Sets}, volume={1292},
booktitle={Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) co-located with Konvens 2014}, publisher={CEUR-WS.org},
author={Bäumer, Frederik Simon and Gim, Jangwon and Jeong, Do-Heon and Geierhos,
Michaela and Jung, Hanmin}, editor={Jung, Hanmin and Mandl, Thomas and Womsen-Hacker,
Christa and Xu, ShuoEditors}, year={2014}, collection={CEUR Workshop Proceedings}
}'
chicago: Bäumer, Frederik Simon, Jangwon Gim, Do-Heon Jeong, Michaela Geierhos,
and Hanmin Jung. “Linked Open Data System for Scientific Data Sets.” In Proceedings
of the First International Workshop on Patent Mining and Its Applications (IPaMin
2014) Co-Located with Konvens 2014, edited by Hanmin Jung, Thomas Mandl, Christa
Womsen-Hacker, and Shuo Xu, Vol. 1292. CEUR Workshop Proceedings. CEUR-WS.org,
2014.
ieee: F. S. Bäumer, J. Gim, D.-H. Jeong, M. Geierhos, and H. Jung, “Linked Open
Data System for Scientific Data Sets,” in Proceedings of the First International
Workshop on Patent Mining and Its Applications (IPaMin 2014) co-located with Konvens
2014, Hildesheim, Germany, 2014, vol. 1292.
mla: Bäumer, Frederik Simon, et al. “Linked Open Data System for Scientific Data
Sets.” Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) Co-Located with Konvens 2014, edited by Hanmin
Jung et al., vol. 1292, CEUR-WS.org, 2014.
short: 'F.S. Bäumer, J. Gim, D.-H. Jeong, M. Geierhos, H. Jung, in: H. Jung, T.
Mandl, C. Womsen-Hacker, S. Xu (Eds.), Proceedings of the First International
Workshop on Patent Mining and Its Applications (IPaMin 2014) Co-Located with Konvens
2014, CEUR-WS.org, 2014.'
conference:
end_date: 2014-10-07
location: Hildesheim, Germany
name: First International Workshop on Patent Mining and Its Applications (IPaMin
2014)
start_date: 2014-10-06
date_created: 2018-01-30T16:03:51Z
date_updated: 2022-01-06T06:51:00Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
- first_name: Thomas
full_name: Mandl, Thomas
last_name: Mandl
- first_name: Christa
full_name: Womsen-Hacker, Christa
last_name: Womsen-Hacker
- first_name: Shuo
full_name: Xu, Shuo
last_name: Xu
intvolume: ' 1292'
keyword:
- Linked Open Data
- Researcher Data
- Acronym Data
- D2R
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://ceur-ws.org/Vol-1292/ipamin2014_paper2.pdf
oa: '1'
publication: Proceedings of the First International Workshop on Patent Mining and
Its Applications (IPaMin 2014) co-located with Konvens 2014
publication_identifier:
issn:
- '16130073'
publication_status: published
publisher: CEUR-WS.org
quality_controlled: '1'
series_title: CEUR Workshop Proceedings
status: public
title: Linked Open Data System for Scientific Data Sets
type: conference
user_id: '42496'
volume: 1292
year: '2014'
...
---
_id: '1140'
abstract:
- lang: eng
text: Customized planning, engineering and build-up of factory plants are very complex
tasks, where project management contains lots of risks and uncertainties. Existing
simulation techniques could help massively to evaluate these uncertainties and
achieve improved and at least more robust plans during project management, but
are typically not applied in industry, especially at SMEs (small and medium-sized
enterprises). This paper presents some results of the joint research project simject
of the Universities of Paderborn and Kassel, which aims at the development of
a demonstrator for a simulation-based and logistic-integrated project planning
and scheduling. Based on the researched state-of-the-art, requirements and a planning
process are derived and described, as well as a draft of the current technical
infrastructure of the intended modular prototype. First plug-ins for project simulation
and multi-project optimization are implemented and already show possible benefits
for the project management process.
author:
- first_name: Thomas
full_name: Gutfeld, Thomas
last_name: Gutfeld
- first_name: Ulrich
full_name: Jessen, Ulrich
last_name: Jessen
- first_name: Sigrid
full_name: Wenzel, Sigrid
last_name: Wenzel
- first_name: Jens
full_name: Weber, Jens
last_name: Weber
citation:
ama: 'Gutfeld T, Jessen U, Wenzel S, Weber J. A Technical Concept for Plant Engineering
by Simulation-Based and Logistic-Integrated Project Management. In: Tolk A, Diallo
SY, Ryzhov IO, Yilmaz L, Buckley SJ, Miller JA, eds. Proceedings of the 2014
Winter Simulation Conference. Piscataway, NJ: IEEE Press; 2014:3423-3434.
doi:10.1109/WSC.2014.7020175'
apa: 'Gutfeld, T., Jessen, U., Wenzel, S., & Weber, J. (2014). A Technical Concept
for Plant Engineering by Simulation-Based and Logistic-Integrated Project Management.
In A. Tolk, S. Y. Diallo, I. O. Ryzhov, L. Yilmaz, S. J. Buckley, & J. A.
Miller (Eds.), Proceedings of the 2014 Winter Simulation Conference (pp.
3423–3434). Piscataway, NJ: IEEE Press. https://doi.org/10.1109/WSC.2014.7020175'
bibtex: '@inproceedings{Gutfeld_Jessen_Wenzel_Weber_2014, place={Piscataway, NJ},
title={A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated
Project Management}, DOI={10.1109/WSC.2014.7020175},
booktitle={Proceedings of the 2014 Winter Simulation Conference}, publisher={IEEE
Press}, author={Gutfeld, Thomas and Jessen, Ulrich and Wenzel, Sigrid and Weber,
Jens}, editor={Tolk, Andreas and Diallo, Saikou Y. and Ryzhov, Ilya O. and Yilmaz,
Levent and Buckley, Stephen J. and Miller, John A.Editors}, year={2014}, pages={3423–3434}
}'
chicago: 'Gutfeld, Thomas, Ulrich Jessen, Sigrid Wenzel, and Jens Weber. “A Technical
Concept for Plant Engineering by Simulation-Based and Logistic-Integrated Project
Management.” In Proceedings of the 2014 Winter Simulation Conference, edited
by Andreas Tolk, Saikou Y. Diallo, Ilya O. Ryzhov, Levent Yilmaz, Stephen J.
Buckley, and John A. Miller, 3423–34. Piscataway, NJ: IEEE Press, 2014. https://doi.org/10.1109/WSC.2014.7020175.'
ieee: T. Gutfeld, U. Jessen, S. Wenzel, and J. Weber, “A Technical Concept for Plant
Engineering by Simulation-Based and Logistic-Integrated Project Management,” in
Proceedings of the 2014 Winter Simulation Conference, Savannah, GA, USA,
2014, pp. 3423–3434.
mla: Gutfeld, Thomas, et al. “A Technical Concept for Plant Engineering by Simulation-Based
and Logistic-Integrated Project Management.” Proceedings of the 2014 Winter
Simulation Conference, edited by Andreas Tolk et al., IEEE Press, 2014, pp.
3423–34, doi:10.1109/WSC.2014.7020175.
short: 'T. Gutfeld, U. Jessen, S. Wenzel, J. Weber, in: A. Tolk, S.Y. Diallo, I.O.
Ryzhov, L. Yilmaz, S.J. Buckley, J.A. Miller (Eds.), Proceedings of the 2014 Winter
Simulation Conference, IEEE Press, Piscataway, NJ, 2014, pp. 3423–3434.'
conference:
end_date: 2014-12-10
location: Savannah, GA, USA
name: 2014 Winter Simulation Conference (WSC '14)
start_date: 2014-12-07
date_created: 2018-01-31T09:14:56Z
date_updated: 2022-01-06T06:51:00Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1109/WSC.2014.7020175
editor:
- first_name: 'Andreas '
full_name: 'Tolk, Andreas '
last_name: Tolk
- first_name: Saikou Y.
full_name: Diallo, Saikou Y.
last_name: Diallo
- first_name: Ilya O.
full_name: Ryzhov, Ilya O.
last_name: Ryzhov
- first_name: Levent
full_name: Yilmaz, Levent
last_name: Yilmaz
- first_name: Stephen J.
full_name: Buckley, Stephen J.
last_name: Buckley
- first_name: John A.
full_name: Miller, John A.
last_name: Miller
language:
- iso: eng
page: 3423-3434
place: Piscataway, NJ
publication: Proceedings of the 2014 Winter Simulation Conference
publication_identifier:
isbn:
- '9781479974863'
publication_status: published
publisher: IEEE Press
status: public
title: A Technical Concept for Plant Engineering by Simulation-Based and Logistic-Integrated
Project Management
type: conference
user_id: '13929'
year: '2014'
...
---
_id: '1127'
abstract:
- lang: eng
text: The conceptual condensability of technical terms permits us to use them as
effective queries to search scientific databases. However, authors often employ
alternative expressions to represent the meanings of specific terms, in other
words, Terminological Paraphrases (TPs) in the literature for certain reasons.
In this paper, we propose an effective way to retrieve “de facto relevance documents”
which only contain those TPs and cannot be searched by conventional models in
an environment with only controlled vocabularies by adapting Predicate Argument
Tuple (PAT). The experiment confirms that PAT-based document retrieval is an effective
and promising method to search those kinds of documents and to improve terminology-based
scientific information access models.
author:
- first_name: Sung-Pil
full_name: Choi, Sung-Pil
last_name: Choi
- first_name: Sa-kwang
full_name: Song, Sa-kwang
last_name: Song
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Sung Hyon
full_name: Myaeng, Sung Hyon
last_name: Myaeng
citation:
ama: 'Choi S-P, Song S, Jung H, Geierhos M, Myaeng SH. Scientific Literature Retrieval
based on Terminological Paraphrases using Predicate Argument Tuple. In: Chang
C-C, Gelogo YE, Caytiles RE, eds. Information Science and Industrial Applications:
Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012.
Vol 4. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC;
2012:371-378.'
apa: 'Choi, S.-P., Song, S., Jung, H., Geierhos, M., & Myaeng, S. H. (2012).
Scientific Literature Retrieval based on Terminological Paraphrases using Predicate
Argument Tuple. In C.-C. Chang, Y. E. Gelogo, & R. E. Caytiles (Eds.), Information
Science and Industrial Applications: Proceedings, International Conference, ISI
2012, Cebu, Philippines, May 2012 (Vol. 4, pp. 371–378). Sandy Bay, Australia:
SERSC.'
bibtex: '@inproceedings{Choi_Song_Jung_Geierhos_Myaeng_2012, place={Sandy Bay, Australia},
series={Advanced Science and Technology Letters (ASTL)}, title={Scientific Literature
Retrieval based on Terminological Paraphrases using Predicate Argument Tuple},
volume={4}, booktitle={Information Science and Industrial Applications: Proceedings,
International Conference, ISI 2012, Cebu, Philippines, May 2012}, publisher={SERSC},
author={Choi, Sung-Pil and Song, Sa-kwang and Jung, Hanmin and Geierhos, Michaela
and Myaeng, Sung Hyon}, editor={Chang, Chin-Chen and Gelogo, Yvette E. and Caytiles,
Ronnie E.Editors}, year={2012}, pages={371–378}, collection={Advanced Science
and Technology Letters (ASTL)} }'
chicago: 'Choi, Sung-Pil, Sa-kwang Song, Hanmin Jung, Michaela Geierhos, and Sung
Hyon Myaeng. “Scientific Literature Retrieval Based on Terminological Paraphrases
Using Predicate Argument Tuple.” In Information Science and Industrial Applications:
Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012,
edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles, 4:371–78.
Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia: SERSC, 2012.'
ieee: 'S.-P. Choi, S. Song, H. Jung, M. Geierhos, and S. H. Myaeng, “Scientific Literature
Retrieval based on Terminological Paraphrases using Predicate Argument Tuple,”
in Information Science and Industrial Applications: Proceedings, International
Conference, ISI 2012, Cebu, Philippines, May 2012, Cebu, Philippines, 2012,
vol. 4, pp. 371–378.'
mla: 'Choi, Sung-Pil, et al. “Scientific Literature Retrieval Based on Terminological
Paraphrases Using Predicate Argument Tuple.” Information Science and Industrial
Applications: Proceedings, International Conference, ISI 2012, Cebu, Philippines,
May 2012, edited by Chin-Chen Chang et al., vol. 4, SERSC, 2012, pp. 371–78.'
short: 'S.-P. Choi, S. Song, H. Jung, M. Geierhos, S.H. Myaeng, in: C.-C. Chang,
Y.E. Gelogo, R.E. Caytiles (Eds.), Information Science and Industrial Applications:
Proceedings, International Conference, ISI 2012, Cebu, Philippines, May 2012,
SERSC, Sandy Bay, Australia, 2012, pp. 371–378.'
conference:
end_date: 2012-05-31
location: Cebu, Philippines
name: International Conference on Information Science and Industrial Applications
(ISI 2012)
start_date: 2012-05-29
date_created: 2018-01-30T12:39:54Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Chin-Chen
full_name: Chang, Chin-Chen
last_name: Chang
- first_name: Yvette E.
full_name: Gelogo, Yvette E.
last_name: Gelogo
- first_name: Ronnie E.
full_name: Caytiles, Ronnie E.
last_name: Caytiles
extern: '1'
intvolume: ' 4'
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://www.semanticscholar.org/paper/Scienti%EF%AC%81c-Literature-Retrieval-based-on-Paraphrases-Choi-Song/ac33c25d8704f760fd890b44f86bcefc38f3ff65
oa: '1'
page: 371-378
place: Sandy Bay, Australia
publication: 'Information Science and Industrial Applications: Proceedings, International
Conference, ISI 2012, Cebu, Philippines, May 2012'
publication_identifier:
issn:
- '22871233'
publication_status: published
publisher: SERSC
quality_controlled: '1'
series_title: Advanced Science and Technology Letters (ASTL)
status: public
title: Scientific Literature Retrieval based on Terminological Paraphrases using Predicate
Argument Tuple
type: conference
user_id: '13929'
volume: 4
year: '2012'
...
---
_id: '1128'
abstract:
- lang: eng
text: Our purpose is to perform data record extraction from onlineevent calendars
exploiting sublanguage and domain characteristics. We therefore use so-called
domain-dependent data (D³) completely based on language-specific key expressions
and HTML patterns to recognize every single event given on the investigated web
page. One of the most remarkable advantages of our method is that it does not
require any additional classification steps based on machine learning algorithms
or keyword extraction methods; it is a so-called one-step mining technique. Moreover,
another important criteria is that our system is robust to DOM and layout modifications
made by web designers. Thus, preliminary experimental results are provided to
demonstrate proof-of-concept of such an approach tested on websites in the German
opera domain. Furthermore, we could show that our proposed technique outperforms
other data record mining applications run on event sites.
author:
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Sa-Kwang
full_name: Song, Sa-Kwang
last_name: Song
- first_name: Hanmin
full_name: Jung, Hanmin
last_name: Jung
citation:
ama: 'Lee YS, Geierhos M, Song S-K, Jung H. A Proof-of-Concept of D3
Record Mining using Domain-Dependent Data. In: Chang C-C, Gelogo YE, Caytiles
RE, eds. Software Technology: Prooceedings, International Conference, SoftTech
2012, Cebu, Philippines, May 2012. Vol 5. Advanced Science and Technology
Letters (ASTL). Sandy Bay, Australia: SERSC; 2012:134-139.'
apa: 'Lee, Y. S., Geierhos, M., Song, S.-K., & Jung, H. (2012). A Proof-of-Concept
of D3 Record Mining using Domain-Dependent Data. In C.-C. Chang, Y.
E. Gelogo, & R. E. Caytiles (Eds.), Software Technology: Prooceedings,
International Conference, SoftTech 2012, Cebu, Philippines, May 2012 (Vol.
5, pp. 134–139). Sandy Bay, Australia: SERSC.'
bibtex: '@inproceedings{Lee_Geierhos_Song_Jung_2012, place={Sandy Bay, Australia},
series={Advanced Science and Technology Letters (ASTL)}, title={A Proof-of-Concept
of D3 Record Mining using Domain-Dependent Data}, volume={5}, booktitle={Software
Technology: Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines,
May 2012}, publisher={SERSC}, author={Lee, Yeong Su and Geierhos, Michaela and
Song, Sa-Kwang and Jung, Hanmin}, editor={Chang, Chin-Chen and Gelogo, Yvette
E. and Caytiles, Ronnie E.Editors}, year={2012}, pages={134–139}, collection={Advanced
Science and Technology Letters (ASTL)} }'
chicago: 'Lee, Yeong Su, Michaela Geierhos, Sa-Kwang Song, and Hanmin Jung. “A Proof-of-Concept
of D3 Record Mining Using Domain-Dependent Data.” In Software Technology:
Prooceedings, International Conference, SoftTech 2012, Cebu, Philippines, May
2012, edited by Chin-Chen Chang, Yvette E. Gelogo, and Ronnie E. Caytiles,
5:134–39. Advanced Science and Technology Letters (ASTL). Sandy Bay, Australia:
SERSC, 2012.'
ieee: 'Y. S. Lee, M. Geierhos, S.-K. Song, and H. Jung, “A Proof-of-Concept of D3
Record Mining using Domain-Dependent Data,” in Software Technology: Prooceedings,
International Conference, SoftTech 2012, Cebu, Philippines, May 2012, Cebu,
Philippines, 2012, vol. 5, pp. 134–139.'
mla: 'Lee, Yeong Su, et al. “A Proof-of-Concept of D3 Record Mining Using
Domain-Dependent Data.” Software Technology: Prooceedings, International Conference,
SoftTech 2012, Cebu, Philippines, May 2012, edited by Chin-Chen Chang et al.,
vol. 5, SERSC, 2012, pp. 134–39.'
short: 'Y.S. Lee, M. Geierhos, S.-K. Song, H. Jung, in: C.-C. Chang, Y.E. Gelogo,
R.E. Caytiles (Eds.), Software Technology: Prooceedings, International Conference,
SoftTech 2012, Cebu, Philippines, May 2012, SERSC, Sandy Bay, Australia, 2012,
pp. 134–139.'
conference:
end_date: 2012-05-31
location: Cebu, Philippines
name: 1st International Conference on Software Technology (SoftTech 2012)
start_date: 2012-05-29
date_created: 2018-01-30T12:55:27Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Chin-Chen
full_name: Chang, Chin-Chen
last_name: Chang
- first_name: Yvette E.
full_name: Gelogo, Yvette E.
last_name: Gelogo
- first_name: Ronnie E.
full_name: Caytiles, Ronnie E.
last_name: Caytiles
extern: '1'
intvolume: ' 5'
language:
- iso: eng
main_file_link:
- open_access: '1'
url: https://www.semanticscholar.org/paper/A-Proof-of-Concept-of-D%C2%B3-Record-Mining-using-Data-Lee-Geierhos/6cc05168d8acc6a3d6b25cb0466c01a90fd2fbfc
oa: '1'
page: 134-139
place: Sandy Bay, Australia
publication: 'Software Technology: Prooceedings, International Conference, SoftTech
2012, Cebu, Philippines, May 2012'
publication_identifier:
issn:
- '22871233'
publication_status: published
publisher: SERSC
quality_controlled: '1'
series_title: Advanced Science and Technology Letters (ASTL)
status: public
title: A Proof-of-Concept of D³ Record Mining using Domain-Dependent Data
type: conference
user_id: '13929'
volume: 5
year: '2012'
...
---
_id: '1129'
abstract:
- lang: eng
text: 'Within this chapter, we will describe a novel technical service dealing with
the integration of social networking channels into existing business processes.
Since many businesses are moving to online communities as a means of communicating
directly with their customers, social media has to be explored as an additional
communication channel between individuals and companies. While the English-speaking
consumers on Facebook are more likely to respond to communication rather than
to initiate communication with an organisation, some German companies already
have regularly updated Facebook pages for customer service and support, e.g. Telekom.
Therefore, the idea of classifying and evaluating public comments addressed to
German companies is based on an existing demand. In order to maintain an active
Facebook wall, the consumer posts have to be categorised and then automatically
assigned to the corresponding business processes (e.g. the technical service,
shipping, marketing, accounting, etc.). This service works like an issue tracking
system sending e-mails to the corresponding person in charge of customer service
and support. That way, business process management systems which are already used
to e-mail communication can benefit from social media. This allows the company
to follow general trends in customer opinions on the Internet; moreover it facilates
the recording of two-sided communication for customer relationship management
and the company’s response will be delivered through consumer’s preferred medium:
Facebook.'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Mohamed
full_name: Ebrahim, Mohamed
last_name: Ebrahim
citation:
ama: 'Geierhos M, Ebrahim M. Customer Interaction Management goes Social: Getting
Business Processes plugged in Social Networks. In: Abraham A, Hassanien A-E, eds.
Computational Social Networks: Tools, Perspectives and Applications. London,
UK: Springer; 2012:367-389. doi:10.1007/978-1-4471-4048-1_15'
apa: 'Geierhos, M., & Ebrahim, M. (2012). Customer Interaction Management goes
Social: Getting Business Processes plugged in Social Networks. In A. Abraham &
A.-E. Hassanien (Eds.), Computational Social Networks: Tools, Perspectives
and Applications (pp. 367–389). London, UK: Springer. https://doi.org/10.1007/978-1-4471-4048-1_15'
bibtex: '@inbook{Geierhos_Ebrahim_2012, place={London, UK}, title={Customer Interaction
Management goes Social: Getting Business Processes plugged in Social Networks},
DOI={10.1007/978-1-4471-4048-1_15},
booktitle={Computational Social Networks: Tools, Perspectives and Applications},
publisher={Springer}, author={Geierhos, Michaela and Ebrahim, Mohamed}, editor={Abraham,
Ajith and Hassanien, Aboul-Ella Editors}, year={2012}, pages={367–389} }'
chicago: 'Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management
Goes Social: Getting Business Processes Plugged in Social Networks.” In Computational
Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham
and Aboul-Ella Hassanien, 367–89. London, UK: Springer, 2012. https://doi.org/10.1007/978-1-4471-4048-1_15.'
ieee: 'M. Geierhos and M. Ebrahim, “Customer Interaction Management goes Social:
Getting Business Processes plugged in Social Networks,” in Computational Social
Networks: Tools, Perspectives and Applications, A. Abraham and A.-E. Hassanien,
Eds. London, UK: Springer, 2012, pp. 367–389.'
mla: 'Geierhos, Michaela, and Mohamed Ebrahim. “Customer Interaction Management
Goes Social: Getting Business Processes Plugged in Social Networks.” Computational
Social Networks: Tools, Perspectives and Applications, edited by Ajith Abraham
and Aboul-Ella Hassanien, Springer, 2012, pp. 367–89, doi:10.1007/978-1-4471-4048-1_15.'
short: 'M. Geierhos, M. Ebrahim, in: A. Abraham, A.-E. Hassanien (Eds.), Computational
Social Networks: Tools, Perspectives and Applications, Springer, London, UK, 2012,
pp. 367–389.'
date_created: 2018-01-30T13:42:23Z
date_updated: 2022-01-06T06:50:59Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-1-4471-4048-1_15
editor:
- first_name: Ajith
full_name: Abraham, Ajith
last_name: Abraham
- first_name: 'Aboul-Ella '
full_name: 'Hassanien, Aboul-Ella '
last_name: Hassanien
extern: '1'
language:
- iso: eng
page: 367-389
place: London, UK
publication: 'Computational Social Networks: Tools, Perspectives and Applications'
publication_identifier:
isbn:
- '9781447140474'
publication_status: published
publisher: Springer
quality_controlled: '1'
status: public
title: 'Customer Interaction Management goes Social: Getting Business Processes plugged
in Social Networks'
type: book_chapter
user_id: '42496'
year: '2012'
...
---
_id: '1119'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Despina
full_name: Kobothanassi, Despina
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Schuster J, Kobothanassi D, Bargel M. A Social Media Customer
Service. In: De Bra P, Grønbæk K, eds. Proceedings of the 22nd ACM Conference
on Hypertext and Hypermedia. New York, NY, USA: ACM; 2011.'
apa: 'Geierhos, M., Lee, Y. S., Schuster, J., Kobothanassi, D., & Bargel, M.
(2011). A Social Media Customer Service. In P. De Bra & K. Grønbæk (Eds.),
Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia. New
York, NY, USA: ACM.'
bibtex: '@inproceedings{Geierhos_Lee_Schuster_Kobothanassi_Bargel_2011, place={New
York, NY, USA}, title={A Social Media Customer Service}, booktitle={Proceedings
of the 22nd ACM Conference on Hypertext and Hypermedia}, publisher={ACM}, author={Geierhos,
Michaela and Lee, Yeong Su and Schuster, Jörg and Kobothanassi, Despina and Bargel,
Matthias}, editor={De Bra, Paul and Grønbæk, KajEditors}, year={2011} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, Jörg Schuster, Despina Kobothanassi,
and Matthias Bargel. “A Social Media Customer Service.” In Proceedings of the
22nd ACM Conference on Hypertext and Hypermedia, edited by Paul De Bra and
Kaj Grønbæk. New York, NY, USA: ACM, 2011.'
ieee: M. Geierhos, Y. S. Lee, J. Schuster, D. Kobothanassi, and M. Bargel, “A Social
Media Customer Service,” in Proceedings of the 22nd ACM Conference on Hypertext
and Hypermedia, Eindhoven, The Netherlands, 2011.
mla: Geierhos, Michaela, et al. “A Social Media Customer Service.” Proceedings
of the 22nd ACM Conference on Hypertext and Hypermedia, edited by Paul De
Bra and Kaj Grønbæk, ACM, 2011.
short: 'M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanassi, M. Bargel, in: P. De
Bra, K. Grønbæk (Eds.), Proceedings of the 22nd ACM Conference on Hypertext and
Hypermedia, ACM, New York, NY, USA, 2011.'
conference:
end_date: 2011-06-09
location: Eindhoven, The Netherlands
name: 22nd ACM Conference on Hypertext and Hypermedia
start_date: 2011-06-06
date_created: 2018-01-29T15:10:00Z
date_updated: 2022-01-06T06:50:57Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: 'Paul '
full_name: 'De Bra, Paul '
last_name: De Bra
- first_name: Kaj
full_name: Grønbæk, Kaj
last_name: Grønbæk
extern: '1'
language:
- iso: eng
place: New York, NY, USA
publication: Proceedings of the 22nd ACM Conference on Hypertext and Hypermedia
publication_status: published
publisher: ACM
status: public
title: A Social Media Customer Service
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1120'
abstract:
- lang: eng
text: 'SCM is a simple, modular and flexible system for web monitoring and customer
interaction management. In our view, its main advantages are the following: It
is completely web based. It combines all technologies, data, software agents and
human agents involved in the monitoring and customer interaction process. It can
be used for messages written in any natural language. Although the prototype of
SCM is designed for classifying and processing messages about mobile-phone related
problems in social networks, SCM can easily be adapted to other text types such
as discussion board posts, blogs or emails. Unlike comparable systems, SCM uses
linguistic technologies to classify messages and recognize paraphrases of product
names. For two reasons, product name paraphrasing plays a major role in SCM: First,
product names typically have many, sometimes hundreds or thousands of intralingual
paraphrases. Secondly, product names have interlingual paraphrases: The same products
are often called or spelt differently in different countries and/or languages.
By mapping product name variants to an international canonical form, SCM allows
for answering questions like Which statements are made about this mobile phone
in which languages/in which social networks/in which countries/...? The SCM product
name paraphrasing engine is designed in such a way that standard variants are
assigned automatically, regular variants are assigned semiautomatically and idiosyncratic
variants can be added manually. With this and similar features we try to realize
our philosophy of simplicity, modularity and flexibility: Whatever can be done
automatically is done automatically. But manual intervention is always possible
and easy and it does not conflict in any way with the automatic functions of SCM.'
author:
- first_name: Jörg
full_name: Schuster, Jörg
last_name: Schuster
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: 'Despina '
full_name: 'Kobothanassi, Despina '
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
Modular and Flexible Customer Interaction Management System. In: International
Conference on Information Society (i-Society 2011). Piscataway, NJ, USA: IEEE;
2011:153-158.'
apa: 'Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M.
(2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
In International Conference on Information Society (i-Society 2011) (pp.
153–158). Piscataway, NJ, USA: IEEE.'
bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={Piscataway,
NJ, USA}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
System}, booktitle={International Conference on Information Society (i-Society
2011)}, publisher={IEEE}, author={Schuster, Jörg and Lee, Yeong Su and Kobothanassi,
Despina and Bargel, Matthias and Geierhos, Michaela}, year={2011}, pages={153–158}
}'
chicago: 'Schuster, Jörg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” In International Conference on Information Society (i-Society
2011), 153–58. Piscataway, NJ, USA: IEEE, 2011.'
ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
- A Simple, Modular and Flexible Customer Interaction Management System,” in International
Conference on Information Society (i-Society 2011), London, UK, 2011, pp.
153–158.
mla: Schuster, Jörg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” International Conference on Information Society (i-Society
2011), IEEE, 2011, pp. 153–58.
short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: International
Conference on Information Society (i-Society 2011), IEEE, Piscataway, NJ, USA,
2011, pp. 153–158.'
conference:
end_date: 2011-06-29
location: London, UK
name: International Conference on Information Society (i-Society 2011)
start_date: 2011-06-27
date_created: 2018-01-29T15:15:25Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
extern: '1'
keyword:
- Social Media Business Integration
- Contact Center Application Support
- Monitoring Social Conversations
- Social Customer Interaction Management
- Monitoring
- Software Agents
language:
- iso: eng
page: 153-158
place: Piscataway, NJ, USA
publication: International Conference on Information Society (i-Society 2011)
publication_identifier:
eisbn:
- '978-0-9564263-8-3 '
isbn:
- 978-1-61284-148-9
publication_status: published
publisher: IEEE
quality_controlled: '1'
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '42496'
year: '2011'
...
---
_id: '1121'
abstract:
- lang: eng
text: This paper presents a novel linguistic information extraction approach exploiting
analysts’ stock ratings for statistical decision making. Over a period of one
year, we gathered German stock analyst reports in order to determine market trends.
Our goal is to provide business statistics over time to illustrate market trends
for a user-selected company. We therefore recognize named entities within the
very short stock analyst reports such as organization names (e.g. BASF, BMW, Ericsson),
analyst houses (e.g. Gartner, Citigroup, Goldman Sachs), ratings (e.g. buy, sell,
hold, underperform, recommended list) and price estimations by using lexicalized
finite-state graphs, so-called local grammars. Then, company names and their acronyms
respectively have to be cross-checked against data the analysts provide. Finally,
all extracted values are compared and presented into charts with different views
depending on the evaluation criteria (e.g. by time line). Thanks to this approach
it will be easier and even more comfortable in the future to pay attention to
analysts’ buy/sell signals without reading all their reports.
author:
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock
Analyst Reports. In: Beigl M, Christiansen H, Roth-Berghofer TR, Kofod-Petersen
A, Coventry KR, Schmidtke HR, eds. Modeling and Using Context: 7th International
and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September
26-30, 2011, Proceedings. Vol 6967. Lecture Notes in Artificial Intelligence.
Berlin, Germany: Springer; 2011:173-184. doi:10.1007/978-3-642-24279-3_19'
apa: 'Lee, Y. S., & Geierhos, M. (2011). Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports. In M. Beigl, H. Christiansen, T. R. Roth-Berghofer,
A. Kofod-Petersen, K. R. Coventry, & H. R. Schmidtke (Eds.), Modeling and
Using Context: 7th International and Interdisciplinary Conference, CONTEXT 2011,
Karlsruhe, Germany, September 26-30, 2011, Proceedings (Vol. 6967, pp. 173–184).
Berlin, Germany: Springer. https://doi.org/10.1007/978-3-642-24279-3_19'
bibtex: '@inbook{Lee_Geierhos_2011, place={Berlin, Germany}, series={Lecture Notes
in Artificial Intelligence}, title={Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports}, volume={6967}, DOI={10.1007/978-3-642-24279-3_19},
booktitle={Modeling and Using Context: 7th International and Interdisciplinary
Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings},
publisher={Springer}, author={Lee, Yeong Su and Geierhos, Michaela}, editor={Beigl,
Michael and Christiansen, Henning and Roth-Berghofer, Thomas R. and Kofod-Petersen,
Anders and Coventry, Kenny R. and Schmidtke, Hedda R.Editors}, year={2011}, pages={173–184},
collection={Lecture Notes in Artificial Intelligence} }'
chicago: 'Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information
Extraction from Stock Analyst Reports.” In Modeling and Using Context: 7th
International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany,
September 26-30, 2011, Proceedings, edited by Michael Beigl, Henning Christiansen,
Thomas R. Roth-Berghofer, Anders Kofod-Petersen, Kenny R. Coventry, and Hedda
R. Schmidtke, 6967:173–84. Lecture Notes in Artificial Intelligence. Berlin, Germany:
Springer, 2011. https://doi.org/10.1007/978-3-642-24279-3_19.'
ieee: 'Y. S. Lee and M. Geierhos, “Buy, Sell, or Hold? Information Extraction from
Stock Analyst Reports,” in Modeling and Using Context: 7th International and
Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30,
2011, Proceedings, vol. 6967, M. Beigl, H. Christiansen, T. R. Roth-Berghofer,
A. Kofod-Petersen, K. R. Coventry, and H. R. Schmidtke, Eds. Berlin, Germany:
Springer, 2011, pp. 173–184.'
mla: 'Lee, Yeong Su, and Michaela Geierhos. “Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports.” Modeling and Using Context: 7th International
and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany, September
26-30, 2011, Proceedings, edited by Michael Beigl et al., vol. 6967, Springer,
2011, pp. 173–84, doi:10.1007/978-3-642-24279-3_19.'
short: 'Y.S. Lee, M. Geierhos, in: M. Beigl, H. Christiansen, T.R. Roth-Berghofer,
A. Kofod-Petersen, K.R. Coventry, H.R. Schmidtke (Eds.), Modeling and Using Context:
7th International and Interdisciplinary Conference, CONTEXT 2011, Karlsruhe, Germany,
September 26-30, 2011, Proceedings, Springer, Berlin, Germany, 2011, pp. 173–184.'
conference:
end_date: 2011-09-30
location: Karlsruhe, Germany
name: Modeling and Using Context, 7th International and Interdisciplinary Conference
(CONTEXT 2011)
start_date: 2011-09-26
date_created: 2018-01-29T15:36:30Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-3-642-24279-3_19
editor:
- first_name: Michael
full_name: Beigl, Michael
last_name: Beigl
- first_name: Henning
full_name: Christiansen, Henning
last_name: Christiansen
- first_name: Thomas R.
full_name: Roth-Berghofer, Thomas R.
last_name: Roth-Berghofer
- first_name: Anders
full_name: Kofod-Petersen, Anders
last_name: Kofod-Petersen
- first_name: Kenny R.
full_name: Coventry, Kenny R.
last_name: Coventry
- first_name: Hedda R.
full_name: Schmidtke, Hedda R.
last_name: Schmidtke
extern: '1'
intvolume: ' 6967'
language:
- iso: eng
page: 173-184
place: Berlin, Germany
publication: 'Modeling and Using Context: 7th International and Interdisciplinary
Conference, CONTEXT 2011, Karlsruhe, Germany, September 26-30, 2011, Proceedings'
publication_identifier:
isbn:
- '9783642242786'
publication_status: published
publisher: Springer
quality_controlled: '1'
series_title: Lecture Notes in Artificial Intelligence
status: public
title: Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports
type: book_chapter
user_id: '42496'
volume: 6967
year: '2011'
...
---
_id: '1122'
abstract:
- lang: eng
text: Within this paper, we will describe a new approach to customer interaction
management by integrating social networking channels into existing business processes.
Until now, contact center agents still read these messages and forward them to
the persons in charge of customer’s in the company. But with the introduction
of Web 2.0 and social networking clients are more likely to communicate with the
companies via Facebook and Twitter instead of filling data in contact forms or
sending e-mail requests. In order to maintain an active communication with international
clients via social media, the multilingual consumer contacts have to be categorized
and then automatically assigned to the corresponding business processes (e.g.
technicalservice, shipping, marketing, and accounting). This allows the company
to follow general trends in customer opinions on the Internet, but also record
two-sided communication for customer relationship management.
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via
Social Media. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications: Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:219-222.'
apa: 'Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual
Customer Contacts via Social Media. In H. Hedeland, T. Schmidt, & K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011 (Vol. 96, pp. 219–222). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Lee_Bargel_2011, place={Hamburg, Germany}, series={Arbeiten
zur Mehrsprachigkeit - Folge B}, title={Processing Multilingual Customer Contacts
via Social Media}, volume={96}, booktitle={Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011}, publisher={University of Hamburg},
author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias}, editor={Hedeland,
Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011}, pages={219–222},
collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual
Customer Contacts via Social Media.” In Multilingual Resources, Multilingual
Applications: Proceedings of the Conference of the German Society for Computational
Linguistics and Language Technology (GSCL) 2011, edited by Hanna Hedeland,
Thomas Schmidt, and Kai Wörner, 96:219–22. Arbeiten Zur Mehrsprachigkeit - Folge
B. Hamburg, Germany: University of Hamburg, 2011.'
ieee: 'M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer
Contacts via Social Media,” in Multilingual Resources, Multilingual Applications:
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp.
219–222.'
mla: 'Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via
Social Media.” Multilingual Resources, Multilingual Applications: Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, edited by Hanna Hedeland et al., vol. 96, University
of Hamburg, 2011, pp. 219–22.'
short: 'M. Geierhos, Y.S. Lee, M. Bargel, in: H. Hedeland, T. Schmidt, K. Wörner
(Eds.), Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 219–222.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T15:48:34Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Classification of Multilingual Customer Contacts
- Contact Center Application Support
- Social Media Business Integration
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 219-222
place: Hamburg, Germany
publication: 'Multilingual Resources, Multilingual Applications: Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011'
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Processing Multilingual Customer Contacts via Social Media
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1123'
abstract:
- lang: eng
text: "Within this paper, we describe the special requirements of a semantic annotation
scheme used for biographical event\r\nextraction in the framework of the Europeancollaborative
research project Biographe. This annotationscheme supports interlingual search
for people due to its multilingual support covering four languages such as English,
German, French and Dutch."
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Jean-Leon
full_name: Bouraoui, Jean-Leon
last_name: Bouraoui
- first_name: Patrick
full_name: Watrin, Patrick
last_name: Watrin
citation:
ama: 'Geierhos M, Bouraoui J-L, Watrin P. Towards Multilingual Biographical Event
Extraction. In: Hedeland H, Schmidt T, Wörner K, eds. Multilingual Resources,
Multilingual Applications. Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011. Vol 96.
Arbeiten zur Mehrsprachigkeit - Folge B. Hamburg, Germany: University of Hamburg;
2011:45-50.'
apa: 'Geierhos, M., Bouraoui, J.-L., & Watrin, P. (2011). Towards Multilingual
Biographical Event Extraction. In H. Hedeland, T. Schmidt, & K. Wörner (Eds.),
Multilingual Resources, Multilingual Applications. Proceedings of the Conference
of the German Society for Computational Linguistics and Language Technology (GSCL)
2011 (Vol. 96, pp. 45–50). Hamburg, Germany: University of Hamburg.'
bibtex: '@inproceedings{Geierhos_Bouraoui_Watrin_2011, place={Hamburg, Germany},
series={Arbeiten zur Mehrsprachigkeit - Folge B}, title={Towards Multilingual
Biographical Event Extraction}, volume={96}, booktitle={Multilingual Resources,
Multilingual Applications. Proceedings of the Conference of the German Society
for Computational Linguistics and Language Technology (GSCL) 2011}, publisher={University
of Hamburg}, author={Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick},
editor={Hedeland, Hanna and Schmidt, Thomas and Wörner, KaiEditors}, year={2011},
pages={45–50}, collection={Arbeiten zur Mehrsprachigkeit - Folge B} }'
chicago: 'Geierhos, Michaela, Jean-Leon Bouraoui, and Patrick Watrin. “Towards Multilingual
Biographical Event Extraction.” In Multilingual Resources, Multilingual Applications.
Proceedings of the Conference of the German Society for Computational Linguistics
and Language Technology (GSCL) 2011, edited by Hanna Hedeland, Thomas Schmidt,
and Kai Wörner, 96:45–50. Arbeiten Zur Mehrsprachigkeit - Folge B. Hamburg, Germany:
University of Hamburg, 2011.'
ieee: M. Geierhos, J.-L. Bouraoui, and P. Watrin, “Towards Multilingual Biographical
Event Extraction,” in Multilingual Resources, Multilingual Applications. Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, Hamburg, Germany, 2011, vol. 96, pp. 45–50.
mla: Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.”
Multilingual Resources, Multilingual Applications. Proceedings of the Conference
of the German Society for Computational Linguistics and Language Technology (GSCL)
2011, edited by Hanna Hedeland et al., vol. 96, University of Hamburg, 2011,
pp. 45–50.
short: 'M. Geierhos, J.-L. Bouraoui, P. Watrin, in: H. Hedeland, T. Schmidt, K.
Wörner (Eds.), Multilingual Resources, Multilingual Applications. Proceedings
of the Conference of the German Society for Computational Linguistics and Language
Technology (GSCL) 2011, University of Hamburg, Hamburg, Germany, 2011, pp. 45–50.'
conference:
end_date: 2011-09-30
location: Hamburg, Germany
name: Conference of the German Society for Computational Linguistics and Language
Technology (GSCL 2011)
start_date: 2011-09-28
date_created: 2018-01-29T16:06:38Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
editor:
- first_name: Hanna
full_name: Hedeland, Hanna
last_name: Hedeland
- first_name: Thomas
full_name: Schmidt, Thomas
last_name: Schmidt
- first_name: Kai
full_name: Wörner, Kai
last_name: Wörner
extern: '1'
intvolume: ' 96'
keyword:
- Biographical Event Extraction for Interlingual People Search
- Semantic Annotation Scheme
language:
- iso: eng
main_file_link:
- open_access: '1'
url: http://exmaralda.org/gscl2011/downloads/AZM96.pdf
oa: '1'
page: 45-50
place: Hamburg, Germany
publication: Multilingual Resources, Multilingual Applications. Proceedings of the
Conference of the German Society for Computational Linguistics and Language Technology
(GSCL) 2011
publication_identifier:
issn:
- 0176-599X
publication_status: published
publisher: University of Hamburg
quality_controlled: '1'
series_title: Arbeiten zur Mehrsprachigkeit - Folge B
status: public
title: Towards Multilingual Biographical Event Extraction
type: conference
user_id: '42496'
volume: 96
year: '2011'
...
---
_id: '1125'
abstract:
- lang: eng
text: Since customers first share their problems with a social networking community
before directly addressing a company, social networking sites such as Facebook,
Twitter, MySpace or Foursquare will be the interface between customer and company.
For this reason, it is assumed that social networks will evolve into a common
communication channel – not only between individuals but also between customers
and companies. However, social networking has not yet been integrated into customer
interaction management (CIM) tools. In general, a CIM application is used by the
agents in a contact centre while communicating with the customers. Such systems
handle communication across multiple different channels, such as e-mail, telephone,
Instant Messaging, letter etc. What we do now is to integrate social networking
into CIM applications by adding another communication channel. This allows the
company to follow general trends in customer opinions on the Internet, but also
record two-sided communication for customer service management and the company’s
response will be delivered through the customer’s preferred social networking
site.
article_type: original
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service
Channel. Journal of Advances in Information Technology. 2011;2(4):222-233.
doi:10.4304/jait.2.4.222-233'
apa: 'Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel. Journal of Advances in Information Technology, 2(4),
222–233. https://doi.org/10.4304/jait.2.4.222-233'
bibtex: '@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social
Media as Customer Service Channel}, volume={2}, DOI={10.4304/jait.2.4.222-233},
number={4}, journal={Journal of Advances in Information Technology}, publisher={Engineering
and Technology Publishing (ETPub)}, author={Geierhos, Michaela}, year={2011},
pages={222–233} }'
chicago: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as
Customer Service Channel.” Journal of Advances in Information Technology
2, no. 4 (2011): 222–33. https://doi.org/10.4304/jait.2.4.222-233.'
ieee: 'M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel,” Journal of Advances in Information Technology, vol. 2,
no. 4, pp. 222–233, 2011.'
mla: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel.” Journal of Advances in Information Technology, vol. 2,
no. 4, Engineering and Technology Publishing (ETPub), 2011, pp. 222–33, doi:10.4304/jait.2.4.222-233.'
short: M. Geierhos, Journal of Advances in Information Technology 2 (2011) 222–233.
date_created: 2018-01-29T16:33:55Z
date_updated: 2022-01-06T06:50:58Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.4304/jait.2.4.222-233
extern: '1'
intvolume: ' 2'
issue: '4'
keyword:
- Social Media Business Integration
- Multichannel Customer Interaction Management
- Contact Centre Application Support
language:
- iso: eng
page: 222-233
publication: Journal of Advances in Information Technology
publication_identifier:
issn:
- '17982340'
publication_status: published
publisher: Engineering and Technology Publishing (ETPub)
quality_controlled: '1'
status: public
title: 'Customer Interaction 2.0: Adopting Social Media as Customer Service Channel'
type: journal_article
user_id: '42496'
volume: 2
year: '2011'
...
---
_id: '26369'
author:
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: Lee YS, Geierhos M. Buy, Sell, or Hold? Information Extraction from Stock
Analyst Reports. 2011;6967:173–184.
apa: Lee, Y. S., & Geierhos, M. (2011). Buy, Sell, or Hold? Information
Extraction from Stock Analyst Reports (Vol. 6967, pp. 173–184). Springer.
bibtex: '@article{Lee_Geierhos_2011, place={Karlsruhe, Germany}, series={Lecture
Notes in Artificial Intelligence}, title={ Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports}, volume={6967}, publisher={Springer}, author={Lee,
Yeong Su and Geierhos, Michaela}, year={2011}, pages={173–184}, collection={Lecture
Notes in Artificial Intelligence} }'
chicago: 'Lee, Yeong Su, and Michaela Geierhos. “ Buy, Sell, or Hold? Information
Extraction from Stock Analyst Reports.” Lecture Notes in Artificial Intelligence.
Karlsruhe, Germany: Springer, 2011.'
ieee: Y. S. Lee and M. Geierhos, “ Buy, Sell, or Hold? Information Extraction from
Stock Analyst Reports,” vol. 6967. Springer, Karlsruhe, Germany, pp. 173–184,
2011.
mla: Lee, Yeong Su, and Michaela Geierhos. Buy, Sell, or Hold? Information Extraction
from Stock Analyst Reports. Springer, 2011, pp. 173–184.
short: Y.S. Lee, M. Geierhos, 6967 (2011) 173–184.
conference:
name: ' Modeling and Using Context, 7th International and Interdisciplinary Conference,
CONTEXT 2011'
date_created: 2021-10-16T12:42:24Z
date_updated: 2022-01-25T18:14:06Z
department:
- _id: '671'
intvolume: ' 6967'
language:
- iso: eng
page: 173–184
place: Karlsruhe, Germany
publication_identifier:
isbn:
- 978-3-642-24278-6
publication_status: published
publisher: Springer
series_title: Lecture Notes in Artificial Intelligence
status: public
title: ' Buy, Sell, or Hold? Information Extraction from Stock Analyst Reports'
type: conference
user_id: '71124'
volume: 6967
year: '2011'
...
---
_id: '26376'
author:
- first_name: J{\"o}rg
full_name: Schuster, J{\"o}rg
last_name: Schuster
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Despina
full_name: Kobothanassi, Despina
last_name: Kobothanassi
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Schuster J, Lee YS, Kobothanassi D, Bargel M, Geierhos M. SCM - A Simple,
Modular and Flexible Customer Interaction Management System. In: Proceedings
of the International Conference on Information Society (i-Society 2011). IEEE;
2011:153-158.'
apa: Schuster, J., Lee, Y. S., Kobothanassi, D., Bargel, M., & Geierhos, M.
(2011). SCM - A Simple, Modular and Flexible Customer Interaction Management System.
Proceedings of the International Conference on Information Society (i-Society
2011), 153–158.
bibtex: '@inproceedings{Schuster_Lee_Kobothanassi_Bargel_Geierhos_2011, place={London,
UK}, title={SCM - A Simple, Modular and Flexible Customer Interaction Management
System}, booktitle={Proceedings of the International Conference on Information
Society (i-Society 2011)}, publisher={IEEE}, author={Schuster, J{\"o}rg and Lee,
Yeong Su and Kobothanassi, Despina and Bargel, Matthias and Geierhos, Michaela},
year={2011}, pages={153–158} }'
chicago: 'Schuster, J{\"o}rg, Yeong Su Lee, Despina Kobothanassi, Matthias Bargel,
and Michaela Geierhos. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” In Proceedings of the International Conference on Information
Society (i-Society 2011), 153–58. London, UK: IEEE, 2011.'
ieee: J. Schuster, Y. S. Lee, D. Kobothanassi, M. Bargel, and M. Geierhos, “SCM
- A Simple, Modular and Flexible Customer Interaction Management System,” in Proceedings
of the International Conference on Information Society (i-Society 2011), 2011,
pp. 153–158.
mla: Schuster, J{\"o}rg, et al. “SCM - A Simple, Modular and Flexible Customer Interaction
Management System.” Proceedings of the International Conference on Information
Society (i-Society 2011), IEEE, 2011, pp. 153–58.
short: 'J. Schuster, Y.S. Lee, D. Kobothanassi, M. Bargel, M. Geierhos, in: Proceedings
of the International Conference on Information Society (i-Society 2011), IEEE,
London, UK, 2011, pp. 153–158.'
conference:
end_date: 2011-06-29
start_date: 2011-06-26
date_created: 2021-10-16T17:40:01Z
date_updated: 2022-01-25T18:14:51Z
department:
- _id: '671'
language:
- iso: eng
page: 153-158
place: London, UK
publication: Proceedings of the International Conference on Information Society (i-Society
2011)
publication_identifier:
isbn:
- 978-0-9564263-8-3
publication_status: published
publisher: IEEE
status: public
title: SCM - A Simple, Modular and Flexible Customer Interaction Management System
type: conference
user_id: '71124'
year: '2011'
...
---
_id: '26377'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: J{\"o}rg
full_name: ' Schuster, J{\"o}rg'
last_name: ' Schuster'
- first_name: 'Despina '
full_name: 'Kobothanass, Despina '
last_name: Kobothanass
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: 'Geierhos M, Lee YS, Schuster J, Kobothanass D, Bargel M. A Social Media Customer
Service. In: ACM; 2011.'
apa: Geierhos, M., Lee, Y. S., Schuster, J., Kobothanass, D., & Bargel, M.
(2011). A Social Media Customer Service. 22nd ACM Conference on Hypertext
and Hypermedia. Poster Session.
bibtex: '@inproceedings{Geierhos_Lee_ Schuster_Kobothanass_Bargel_2011, place={Eindhoven,
The Netherlands}, title={A Social Media Customer Service}, publisher={ACM}, author={Geierhos,
Michaela and Lee, Yeong Su and Schuster, J{\"o}rg and Kobothanass, Despina and
Bargel, Matthias}, year={2011} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, J{\"o}rg Schuster, Despina Kobothanass,
and Matthias Bargel. “A Social Media Customer Service.” Eindhoven, The Netherlands:
ACM, 2011.'
ieee: M. Geierhos, Y. S. Lee, J. Schuster, D. Kobothanass, and M. Bargel, “A Social
Media Customer Service,” presented at the 22nd ACM Conference on Hypertext and
Hypermedia. Poster Session, 2011.
mla: Geierhos, Michaela, et al. A Social Media Customer Service. ACM, 2011.
short: 'M. Geierhos, Y.S. Lee, J. Schuster, D. Kobothanass, M. Bargel, in: ACM,
Eindhoven, The Netherlands, 2011.'
conference:
end_date: 2011-06-29
name: 22nd ACM Conference on Hypertext and Hypermedia. Poster Session
start_date: 2011-06-26
date_created: 2021-10-16T17:44:21Z
date_updated: 2022-01-25T18:14:52Z
department:
- _id: '671'
language:
- iso: eng
place: Eindhoven, The Netherlands
publication_status: published
publisher: ACM
status: public
title: A Social Media Customer Service
type: conference
user_id: '71124'
year: '2011'
...
---
_id: '26363'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Customer Interaction 2.0: Adopting Social Media as Customer Service
Channel. Journal of Advances in Information Technology (JAIT). 2011;2(4):222-233.'
apa: 'Geierhos, M. (2011). Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel. Journal of Advances in Information Technology (JAIT),
2(4), 222–233.'
bibtex: '@article{Geierhos_2011, title={Customer Interaction 2.0: Adopting Social
Media as Customer Service Channel}, volume={2}, number={4}, journal={Journal of
Advances in Information Technology (JAIT)}, author={Geierhos, Michaela}, year={2011},
pages={222–233} }'
chicago: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as
Customer Service Channel.” Journal of Advances in Information Technology (JAIT)
2, no. 4 (2011): 222–33.'
ieee: 'M. Geierhos, “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel,” Journal of Advances in Information Technology (JAIT),
vol. 2, no. 4, pp. 222–233, 2011.'
mla: 'Geierhos, Michaela. “Customer Interaction 2.0: Adopting Social Media as Customer
Service Channel.” Journal of Advances in Information Technology (JAIT),
vol. 2, no. 4, 2011, pp. 222–33.'
short: M. Geierhos, Journal of Advances in Information Technology (JAIT) 2 (2011)
222–233.
date_created: 2021-10-16T12:15:46Z
date_updated: 2022-01-25T18:16:40Z
department:
- _id: '671'
intvolume: ' 2'
issue: '4'
language:
- iso: eng
page: 222-233
publication: Journal of Advances in Information Technology (JAIT)
publication_identifier:
issn:
- 1798-2340
publication_status: published
status: public
title: 'Customer Interaction 2.0: Adopting Social Media as Customer Service Channel'
type: journal_article
user_id: '71124'
volume: 2
year: '2011'
...
---
_id: '26366'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. Towards a Local Grammar-based Persondata Generator for Wikipedia
Biographies. In: Proceedings of the 30th International Conference on Lexis
and Grammar 2011. ; 2011:123-130.'
apa: Geierhos, M. (2011). Towards a Local Grammar-based Persondata Generator for
Wikipedia Biographies. Proceedings of the 30th International Conference on
Lexis and Grammar 2011, 123–130.
bibtex: '@inproceedings{Geierhos_2011, place={Nikosia, Zypern}, title={Towards a
Local Grammar-based Persondata Generator for Wikipedia Biographies}, booktitle={Proceedings
of the 30th International Conference on Lexis and Grammar 2011}, author={Geierhos,
Michaela}, year={2011}, pages={123–130} }'
chicago: Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator
for Wikipedia Biographies.” In Proceedings of the 30th International Conference
on Lexis and Grammar 2011, 123–30. Nikosia, Zypern, 2011.
ieee: M. Geierhos, “Towards a Local Grammar-based Persondata Generator for Wikipedia
Biographies,” in Proceedings of the 30th International Conference on Lexis
and Grammar 2011, 2011, pp. 123–130.
mla: Geierhos, Michaela. “Towards a Local Grammar-Based Persondata Generator for
Wikipedia Biographies.” Proceedings of the 30th International Conference on
Lexis and Grammar 2011, 2011, pp. 123–30.
short: 'M. Geierhos, in: Proceedings of the 30th International Conference on Lexis
and Grammar 2011, Nikosia, Zypern, 2011, pp. 123–130.'
conference:
end_date: 2011-10-08
start_date: 2011-10-05
date_created: 2021-10-16T12:28:25Z
date_updated: 2022-01-25T18:17:03Z
department:
- _id: '671'
language:
- iso: eng
page: 123-130
place: Nikosia, Zypern
publication: Proceedings of the 30th International Conference on Lexis and Grammar
2011
publication_status: published
status: public
title: Towards a Local Grammar-based Persondata Generator for Wikipedia Biographies
type: conference
user_id: '71124'
year: '2011'
...
---
_id: '26368'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Jean-Leon
full_name: Bouraoui, Jean-Leon
last_name: Bouraoui
- first_name: ' Patrick'
full_name: Watrin, Patrick
last_name: Watrin
citation:
ama: Geierhos M, Bouraoui J-L, Watrin Patrick. Towards Multilingual Biographical
Event Extraction. Arbeiten zur Mehrsprachigkeit / Folge B. 2011;96:45-50.
apa: Geierhos, M., Bouraoui, J.-L., & Watrin, Patrick. (2011). Towards Multilingual
Biographical Event Extraction. Arbeiten Zur Mehrsprachigkeit / Folge B,
96, 45–50.
bibtex: '@article{Geierhos_Bouraoui_Watrin_2011, title={Towards Multilingual Biographical
Event Extraction}, volume={96}, journal={Arbeiten zur Mehrsprachigkeit / Folge
B}, author={Geierhos, Michaela and Bouraoui, Jean-Leon and Watrin, Patrick},
year={2011}, pages={45–50} }'
chicago: 'Geierhos, Michaela, Jean-Leon Bouraoui, and Patrick Watrin. “Towards
Multilingual Biographical Event Extraction.” Arbeiten Zur Mehrsprachigkeit
/ Folge B 96 (2011): 45–50.'
ieee: M. Geierhos, J.-L. Bouraoui, and Patrick Watrin, “Towards Multilingual Biographical
Event Extraction,” Arbeiten zur Mehrsprachigkeit / Folge B, vol. 96, pp.
45–50, 2011.
mla: Geierhos, Michaela, et al. “Towards Multilingual Biographical Event Extraction.”
Arbeiten Zur Mehrsprachigkeit / Folge B, vol. 96, 2011, pp. 45–50.
short: M. Geierhos, J.-L. Bouraoui, Patrick Watrin, Arbeiten Zur Mehrsprachigkeit
/ Folge B 96 (2011) 45–50.
date_created: 2021-10-16T12:37:49Z
date_updated: 2022-01-25T18:17:39Z
department:
- _id: '671'
intvolume: ' 96'
language:
- iso: eng
page: 45-50
publication: Arbeiten zur Mehrsprachigkeit / Folge B
publication_identifier:
issn:
- 0176-599X
publication_status: published
status: public
title: Towards Multilingual Biographical Event Extraction
type: journal_article
user_id: '71124'
volume: 96
year: '2011'
...
---
_id: '26367'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Yeong Su
full_name: Lee, Yeong Su
last_name: Lee
- first_name: Matthias
full_name: Bargel, Matthias
last_name: Bargel
citation:
ama: Geierhos M, Lee YS, Bargel M. Processing Multilingual Customer Contacts via
Social Media. Arbeiten zur Mehrsprachigkeit / Folge B. 2011;96:219-222.
apa: Geierhos, M., Lee, Y. S., & Bargel, M. (2011). Processing Multilingual
Customer Contacts via Social Media. Arbeiten Zur Mehrsprachigkeit / Folge B,
96, 219–222.
bibtex: '@article{Geierhos_Lee_Bargel_2011, title={Processing Multilingual Customer
Contacts via Social Media}, volume={96}, journal={Arbeiten zur Mehrsprachigkeit
/ Folge B}, author={Geierhos, Michaela and Lee, Yeong Su and Bargel, Matthias},
year={2011}, pages={219–222} }'
chicago: 'Geierhos, Michaela, Yeong Su Lee, and Matthias Bargel. “Processing Multilingual
Customer Contacts via Social Media.” Arbeiten Zur Mehrsprachigkeit / Folge
B 96 (2011): 219–22.'
ieee: M. Geierhos, Y. S. Lee, and M. Bargel, “Processing Multilingual Customer Contacts
via Social Media,” Arbeiten zur Mehrsprachigkeit / Folge B, vol. 96, pp.
219–222, 2011.
mla: Geierhos, Michaela, et al. “Processing Multilingual Customer Contacts via Social
Media.” Arbeiten Zur Mehrsprachigkeit / Folge B, vol. 96, 2011, pp. 219–22.
short: M. Geierhos, Y.S. Lee, M. Bargel, Arbeiten Zur Mehrsprachigkeit / Folge B
96 (2011) 219–222.
date_created: 2021-10-16T12:32:59Z
date_updated: 2022-01-25T18:17:04Z
department:
- _id: '671'
intvolume: ' 96'
language:
- iso: eng
page: 219-222
publication: Arbeiten zur Mehrsprachigkeit / Folge B
publication_identifier:
issn:
- 0176-599X
status: public
title: Processing Multilingual Customer Contacts via Social Media
type: journal_article
user_id: '71124'
volume: 96
year: '2011'
...
---
_id: '1117'
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
- first_name: Olivier
full_name: Blanc, Olivier
last_name: Blanc
citation:
ama: 'Geierhos M, Blanc O. BiographIE - Biographical Information Extraction from
Business News. In: De Gioia M, ed. Actes Du 27e Colloque International Sur
Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008). Vol 2. 1st ed.
Lingue d’Europa e del Mediterraneo: Grammatica comparata. Rome: Aracne; 2010:95-110.'
apa: 'Geierhos, M., & Blanc, O. (2010). BiographIE - Biographical Information
Extraction from Business News. In M. De Gioia (Ed.), Actes du 27e Colloque
international sur le lexique et la grammaire (L’Aquila, 10-13 septembre 2008)
(1st ed., Vol. 2, pp. 95–110). Rome: Aracne.'
bibtex: '@inbook{Geierhos_Blanc_2010, place={Rome}, edition={1}, series={Lingue
d’Europa e del Mediterraneo: Grammatica comparata}, title={BiographIE - Biographical
Information Extraction from Business News}, volume={2}, booktitle={Actes du 27e
Colloque international sur le lexique et la grammaire (L’Aquila, 10-13 septembre
2008)}, publisher={Aracne}, author={Geierhos, Michaela and Blanc, Olivier}, editor={De
Gioia, MicheleEditor}, year={2010}, pages={95–110}, collection={Lingue d’Europa
e del Mediterraneo: Grammatica comparata} }'
chicago: 'Geierhos, Michaela, and Olivier Blanc. “BiographIE - Biographical Information
Extraction from Business News.” In Actes Du 27e Colloque International Sur
Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008), edited by Michele
De Gioia, 1st ed., 2:95–110. Lingue d’Europa e Del Mediterraneo: Grammatica Comparata.
Rome: Aracne, 2010.'
ieee: 'M. Geierhos and O. Blanc, “BiographIE - Biographical Information Extraction
from Business News,” in Actes du 27e Colloque international sur le lexique
et la grammaire (L’Aquila, 10-13 septembre 2008), 1st ed., vol. 2, M. De Gioia,
Ed. Rome: Aracne, 2010, pp. 95–110.'
mla: Geierhos, Michaela, and Olivier Blanc. “BiographIE - Biographical Information
Extraction from Business News.” Actes Du 27e Colloque International Sur Le
Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008), edited by Michele
De Gioia, 1st ed., vol. 2, Aracne, 2010, pp. 95–110.
short: 'M. Geierhos, O. Blanc, in: M. De Gioia (Ed.), Actes Du 27e Colloque International
Sur Le Lexique et La Grammaire (L’Aquila, 10-13 Septembre 2008), 1st ed., Aracne,
Rome, 2010, pp. 95–110.'
conference:
end_date: 2008-09-13
location: Rome, Italy
name: 27e Colloque international sur le lexique et la grammaire
start_date: 2008-09-10
date_created: 2018-01-29T14:34:53Z
date_updated: 2022-01-06T06:50:57Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
edition: '1'
editor:
- first_name: Michele
full_name: De Gioia, Michele
last_name: De Gioia
extern: '1'
intvolume: ' 2'
language:
- iso: eng
page: 95-110
place: Rome
publication: Actes du 27e Colloque international sur le lexique et la grammaire (L’Aquila,
10-13 septembre 2008)
publication_identifier:
isbn:
- '9788854831667'
publication_status: published
publisher: Aracne
quality_controlled: '1'
series_title: 'Lingue d''Europa e del Mediterraneo: Grammatica comparata'
status: public
title: BiographIE - Biographical Information Extraction from Business News
type: book_chapter
user_id: '13929'
volume: 2
year: '2010'
...
---
_id: '1118'
abstract:
- lang: ger
text: "Das wesentliche Ziel der vorliegenden Publikation ist die Erstellung von
sprachspezifischen Modulen im Bereich der Biographischen InformationsExtraktion
(BiographIE). Unter Informationsextraktion verstehen wir die automatisierte Analyse
von Dokumenten im Hinblick auf das Entdecken und Normalisieren von semantisch
interessanten Entitäten und deren Eigenschaften.\r\nDas Hauptgewicht der Arbeit
liegt auf sehr detaillierten und umfangreichen linguistischen Grammatiken im Bereich
der Beschreibung von Personen und deren Beziehungen zu anderen relevanten Entitäten
(z.B. Organisationen, Orte, Datums- und Zeitangaben) in Texten. Neben den öffentlichen
und privaten Eigenschaften von Personen (Geburtsdatum, Nationalität etc.) sollen
vor allem alle biographisch relevanten Attribute aus Texten extrahiert werden
können. Dazu gehören in erster Linie berufliche Werdegänge, Anstellungsverhältnisse,
Rollen in Firmen und ähnliche Eigenschaften. Da alle diese Attribute in unzählbar
verschiedenen Formen ausgedrückt werden können, müssen sehr umfangreiche Lexika
und sehr detaillierte grammatische Beschreibungen erstellt werden. Dies geschieht
hauptsächlich bei der systematischen Evaluierung von Korpora. Je umfangreicher
diese sind, desto adäquater werden die erstellten Grammatiken sein. Im Gegensatz
zu den heute üblichen statistischen, auf maschinellem Lernen basierenden Verfahren
setzen wir auch umfangreiche semi-automatisch erstellte, linguistische Module
ein, die dann durch systematische Evaluierung auf Korpora schnell ergänzt und
verbessert werden können.\r\nBasierend auf unseren Extraktionsmethoden ist es
nun möglich, im Bereich der semantischen Suche deutliche Fortschritte zu machen.
Insbesondere Personensuchmaschinen können sich unsere detaillierten Analysemethoden
zu Nutze machen, um beispielsweise zu ermitteln, wer in welcher Funktion bei welcher
Firma von wann bis wann beschäftigt war."
author:
- first_name: Michaela
full_name: Geierhos, Michaela
id: '42496'
last_name: Geierhos
orcid: 0000-0002-8180-5606
citation:
ama: 'Geierhos M. BiographIE - Klassifikation und Extraktion karrierespezifischer
Informationen. Vol 5. 1st ed. München: Lincom; 2010.'
apa: 'Geierhos, M. (2010). BiographIE - Klassifikation und Extraktion karrierespezifischer
Informationen (1st ed., Vol. 5). München: Lincom.'
bibtex: '@book{Geierhos_2010, place={München}, edition={1}, series={Linguistic Resources
for Natural Language Processing}, title={BiographIE - Klassifikation und Extraktion
karrierespezifischer Informationen}, volume={5}, publisher={Lincom}, author={Geierhos,
Michaela}, year={2010}, collection={Linguistic Resources for Natural Language
Processing} }'
chicago: 'Geierhos, Michaela. BiographIE - Klassifikation und Extraktion karrierespezifischer
Informationen. 1st ed. Vol. 5. Linguistic Resources for Natural Language Processing.
München: Lincom, 2010.'
ieee: 'M. Geierhos, BiographIE - Klassifikation und Extraktion karrierespezifischer
Informationen, 1st ed., vol. 5. München: Lincom, 2010.'
mla: Geierhos, Michaela. BiographIE - Klassifikation und Extraktion karrierespezifischer
Informationen. 1st ed., vol. 5, Lincom, 2010.
short: M. Geierhos, BiographIE - Klassifikation und Extraktion karrierespezifischer
Informationen, 1st ed., Lincom, München, 2010.
date_created: 2018-01-29T14:52:46Z
date_updated: 2022-01-06T06:50:57Z
department:
- _id: '36'
- _id: '1'
- _id: '579'
edition: '1'
extern: '1'
intvolume: ' 5'
keyword:
- Natural Language Processing
language:
- iso: ger
page: '286'
place: München
publication_identifier:
isbn:
- '9783862880133'
publication_status: published
publisher: Lincom
series_title: Linguistic Resources for Natural Language Processing
status: public
title: BiographIE - Klassifikation und Extraktion karrierespezifischer Informationen
type: book
user_id: '42496'
volume: 5
year: '2010'
...