@inbook{59802,
  author       = {{Löhr, Bernd and Bartelheimer, Christian and Köhne, Frank and Nordlohne, Sina and Alile, Daniel and Latten, Andrees}},
  booktitle    = {{Business Process Management Workshops}},
  isbn         = {{9783031786655}},
  issn         = {{1865-1348}},
  publisher    = {{Springer Nature Switzerland}},
  title        = {{{Forging the LongSWORD: Exaptation and Enhancement of the SWORD Framework for Workaround Detection}}},
  doi          = {{10.1007/978-3-031-78666-2_24}},
  year         = {{2025}},
}

@article{60004,
  abstract     = {{Process mining has been established as a data-driven approach to analyze and improve business processes based on event data documented in event logs. A core assumption for meaningful analyses is that event data accurately represent the real-world execution of business processes in an organization. However, anecdotal evidence and recent case studies show that these aspects do not always align, and the business process management community is only beginning to investigate the mechanisms generating mismatches between process execution and event data. This study aims to identify the role of workarounds goal-directed deviations from standard processes performed by process participants to overcome obstacles– in this context. Through an inductive multiple case study of 13 workarounds in four organizations, three mismatch categories between event logs and real-world process execution related to workarounds are identified and explored. This study contributes to the literature by describing how workarounds can act as mechanisms that cause mismatches between process execution and event data, adding to the discussion on process drift and workaround mining. Furthermore, exploring the mismatch categories offers insights for practitioners and researchers on how to handle and interpret data quality issues in event data.}},
  author       = {{Bartelheimer, Christian and Löhr, Bernd and Reineke, Malte Fabian and Aßbrock, Agnes and Beverungen, Daniel}},
  issn         = {{2363-7005}},
  journal      = {{Business & Information Systems Engineering}},
  publisher    = {{Springer Science and Business Media LLC}},
  title        = {{{Workarounds as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study}}},
  doi          = {{10.1007/s12599-025-00943-5}},
  year         = {{2025}},
}

@inproceedings{61375,
  author       = {{Reineke, Malte Fabian and Löhr, Bernd and Aßbrock, Agnes and Bartelheimer, Christian and Beverungen, Daniel}},
  booktitle    = {{International Conference on Business Process Management 2025}},
  isbn         = {{9783032028662}},
  issn         = {{0302-9743}},
  publisher    = {{Springer Nature Switzerland}},
  title        = {{{From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds}}},
  doi          = {{10.1007/978-3-032-02867-9_32}},
  year         = {{2025}},
}

@inproceedings{54584,
  author       = {{Althaus, Maike and Müller, Michelle and Bartelheimer, Christian and Kundisch, Dennis}},
  title        = {{{“Paving the way for student-led publication: Development and implementation of a course in Information Systems with open educational resources}}},
  year         = {{2024}},
}

@inproceedings{54590,
  author       = {{Bartelheimer, Christian and Reineke, Malte}},
  title        = {{{Assessing the impact of organizational culture on workarounds: A maturity model}}},
  year         = {{2024}},
}

@article{55622,
  abstract     = {{<jats:title>Zusammenfassung</jats:title><jats:p>Die zunehmende Relevanz von Low- und No-Code-Anwendungen in Wissenschaft und Praxis ist darauf zurückzuführen, dass sie Unternehmen die Automatisierung von Prozessen und Aktivitäten trotz begrenzter IT-Kenntnisse ermöglichen. Dies ist von besonderer Bedeutung, da zahlreiche Unternehmen mit Herausforderungen wie dem Fachkräftemangel sowie einer alternden Belegschaft konfrontiert sind. Low- und No-Code-Anwendungen weisen ein beachtliches Potenzial auf, Automatisierungen erfolgreich trotz limitierter Ressourcen umzusetzen. Im Rahmen einer Fallstudie in einem Unternehmen der Energiebranche wurde untersucht, welche Herausforderungen die Implementierung von Low- und No-Code-Anwendungen mit sich bringt und wie diesen begegnet werden kann. Aus den Erkenntnissen wurden vier Erfolgsfaktoren abgeleitet, die für andere Unternehmen als Grundlage dienen können, um die Entwicklung von Low- und No-Code-Automatisierungen erfolgreich umzusetzen. (1) Ein Minimum Viable Product stärkt das Verständnis von LCNC-Plattformen. (2) Die Modularisierung von Entwicklungsaufgaben können zu einer ressourceneffizienteren Entwicklung führen. (3) Nebenprodukte der Entwicklung können fortlaufend Automatisierungsprojekte fördern. (4) Vorzeitige Releases in Livesystemen liefern wertvolle Verbesserungsvorschläge.</jats:p>}},
  author       = {{Skolik, Alexander Marcus and Löhr, Bernd and zur Heiden, Philipp and Bartelheimer, Christian}},
  issn         = {{1436-3011}},
  journal      = {{HMD Praxis der Wirtschaftsinformatik}},
  publisher    = {{Springer Fachmedien Wiesbaden GmbH}},
  title        = {{{Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code applications to automate business processes in regulated energy markets}}},
  doi          = {{10.1365/s40702-024-01101-3}},
  year         = {{2024}},
}

@article{54434,
  author       = {{Brock, Jonathan and Brennig, Katharina and Löhr, Bernd and Bartelheimer, Christian and von Enzberg, Sebastian and Dumitrescu, Roman}},
  journal      = {{Business & Information Systems Engineering}},
  title        = {{{Improving Process Mining Maturity: From Intentions to Action}}},
  doi          = {{10.1007/s12599-024-00882-7}},
  year         = {{2024}},
}

@inproceedings{54583,
  author       = {{Beverungen, Daniel and Bartelheimer, Christian and Assbrock, Agnes  and Löhr, Bernd}},
  booktitle    = {{European Conference on Information Systems (ECIS)}},
  location     = {{Paphos, Cyprys}},
  title        = {{{Workaround-to-Innovation — Exploring Bottom-Up Process Re-Design}}},
  year         = {{2024}},
}

@inproceedings{57075,
  author       = {{Assbrock, Agnes and Löhr, Bernd and Bartelheimer, Christian and Beverungen, Daniel}},
  booktitle    = {{International Conference on Information Systems (ICIS)}},
  location     = {{Bangkok, Thailand}},
  title        = {{{Workarounds as Catalysts for Process Innovation: A Multiple Case Study on Pitfalls and Protocols}}},
  year         = {{2024}},
}

@inproceedings{56926,
  author       = {{Müller, Michelle and Althaus, Maike and Bartelheimer, Christian and Kundisch, Dennis}},
  location     = {{Paphos, Cyprus}},
  publisher    = {{Proceedings of the 32nd European Conference on Information Systems (TREO)}},
  title        = {{{Paving the Way for Student-Led Publications - Development and Implementation of a Course in Information Systems with Open Educational Resources}}},
  year         = {{2024}},
}

@inproceedings{54589,
  author       = {{Brennig, Katharina and Löhr, Bernd and Brock, Jonathan and Reineke, Malte Fabian and Bartelheimer, Christian}},
  booktitle    = {{Americas Conference on Information Systems (AMCIS)}},
  title        = {{{Maximizing the Impact of Process Mining Research: Four Strategic Guidelines}}},
  year         = {{2024}},
}

@inproceedings{62796,
  author       = {{Reineke, Malte Fabian and Bartelheimer, Christian}},
  booktitle    = {{AMCIS 2024 TREOs}},
  location     = {{Salt Lake City, Utah, USA}},
  title        = {{{Assessing the impact of organizational culture on workarounds: A maturity model}}},
  year         = {{2024}},
}

@article{51770,
  abstract     = {{<jats:title>Abstract</jats:title><jats:p>Workarounds are goal‐driven deviations from the standard operating procedures performed to overcome obstacles constraining day‐to‐day work. Despite starting as temporary fixes, they can become established across an organisation and trigger the innovation of processes and IT artefacts that can resolve misfits permanently. Although prior research has elicited antecedents and types of workarounds, it is not known how workarounds diffuse in an organisation and, thereby, innovating co‐workers' activities, IT artefacts, and organisational structures. The results of our multiple two‐year case study provide unique empirical insights into the diffusion of workarounds and how they can act as generative mechanisms for bottom‐up process innovation.</jats:p>}},
  author       = {{Bartelheimer, Christian and Wolf, Verena and Beverungen, Daniel}},
  issn         = {{1350-1917}},
  journal      = {{Information Systems Journal}},
  keywords     = {{Computer Networks and Communications, Information Systems, Software}},
  number       = {{5}},
  pages        = {{1085--1150}},
  publisher    = {{Wiley}},
  title        = {{{Workarounds as generative mechanisms for bottom‐up process innovation—Insights from a multiple case study}}},
  doi          = {{10.1111/isj.12435}},
  volume       = {{33}},
  year         = {{2023}},
}

@article{46478,
  abstract     = {{High streets across Europe continue to lose consumers to online retail, leading to business closures and the decline of city centres, impairing cities’ overall liveability. To counter this vicious cycle, our study presents smartmarket2, the first instantiation of a digital actor engagement platform designed specifically for high streets. smartmarket2 enables hybrid online-offline customer journeys by connecting consumers to stores and other high street service providers. In an action design research (ADR) project, we design, implement and evaluate smartmarket2, involving 150 high street operators and 2,300 citizens in three cycles of building, intervention and evaluation. We derive four design principles that contribute prescriptive knowledge on the design of digital actor engagement platforms. Our results reveal that such a platform is able to increase engagement, but that it is subject to actors’ engagement dispositions.}},
  author       = {{Bartelheimer, Christian and zur Heiden, Philipp and Berendes, Carsten Ingo and Beverungen, Daniel}},
  issn         = {{0960-085X}},
  journal      = {{European Journal of Information Systems}},
  keywords     = {{Digital platform, action design research, design principles, actor engagement, engagement platform, location-based advertising}},
  pages        = {{1--34}},
  publisher    = {{Taylor & Francis}},
  title        = {{{Designing digital actor engagement platforms for local high streets: an action design research study}}},
  doi          = {{10.1080/0960085x.2023.2242847}},
  year         = {{2023}},
}

@inproceedings{43027,
  author       = {{Seutter, Janina and Bartelheimer, Christian and Kundisch, Dennis}},
  booktitle    = {{Proceedings of the 18th International Conference on Design Science Research in Information Systems and Technology}},
  location     = {{Pretoria, South Africa}},
  title        = {{{Supporting Innovation through B2B Reviews – A Taxonomy of B2B Online Review Environments}}},
  year         = {{2023}},
}

@techreport{47107,
  author       = {{Beverungen, Daniel and zur Heiden, Philipp and Lehrer, Christiane and Trier, Matthias and Bartelheimer, Christian and Bradt, Tobias and Distel, Bettina and Drews, Paul and Ehmke, Jan Fabian and Fill, Hans-Georg and Flath, Christoph M. and Fridgen, Gilbert and Grisold, Thomas and Janiesch, Christian and Janson, Andreas and Krancher, Oliver and Krönung, Julia and Kundisch, Dennis and Márton, Attila and Mirbabaie, Milad and Morana, Stefan and Mueller, Benjamin and Müller, Oliver and Oberländer, Anna Maria and Peters, Christoph and Peukert, Christoph and Reuter-Oppermann, Melanie and Riehle, Dennis M. and Robra-Bissantz, Susanne and Röglinger, Maximilian and Rosenthal, Kristina and Schryen, Guido and Schütte, Reinhard and Strahringer, Susanne and Urbach, Nils and Wessel, Lauri and Zavolokina, Liudmila and Zschech, Patrick}},
  pages        = {{16}},
  publisher    = {{Department of Information Systems, Paderborn University}},
  title        = {{{Implementing Digital Responsibility through Information Systems Research: A Delphi Study of Objectives, Activities, and Challenges in IS Research}}},
  year         = {{2023}},
}

@inproceedings{50459,
  abstract     = {{Organizations employ process mining to discover, check, or enhance process models based on data from information systems to improve business processes. Even though process mining is increasingly relevant in academia and organizations, achieving process mining excellence and generating business value through its application is elusive. Maturity models can help to manage interdisciplinary teams in their efforts to plan, implement, and manage process mining in organizations. However, while numerous maturity models on business process management (BPM) are available, recent calls for process mining maturity models indicate a gap in the current knowledge base. We systematically design and develop a comprehensive process mining maturity model that consists of five factors comprising 23 elements, which organizations need to develop to apply process mining sustainably and successfully. We contribute to the knowledge base by the exaptation of existing BPM maturity models, and validate our model through its application to a real-world scenario.}},
  author       = {{Brock, Jonathan and Löhr, Bernd and Brennig, Katharina and Seger, Thilo and Bartelheimer, Christian and von Enzberg, Sebastian and Kühn, Arno and Dumitrescu, Roman}},
  booktitle    = {{European Conference on Information Systems (ECIS)}},
  title        = {{{A Process Mining Maturity Model: Enabling Organizations to Assess and Improve their Process Mining Activities}}},
  year         = {{2023}},
}

@inproceedings{36912,
  abstract     = {{Existing process mining methods are primarily designed for processes that have reached a high degree of digitalization and standardization. In contrast, the literature has only begun to discuss how process mining can be applied to knowledge-intensive processes—such as product innovation processes—that involve creative activities, require organizational flexibility, depend on single actors’ decision autonomy, and target process-external goals such as customer satisfaction. Due to these differences, existing Process Mining methods cannot be applied out-of-the-box to analyze knowledge-intensive processes. In this paper, we employ Action Design Research (ADR) to design and evaluate a process mining approach for knowledge-intensive processes. More specifically, we draw on the two processes of product innovation and engineer-to-order in manufacturing contexts. We collected data from 27 interviews and conducted 49 workshops to evaluate our IT artifact at different stages in the ADR process. From a theoretical perspective, we contribute five design principles and a conceptual artifact that prescribe how process mining ought to be designed for knowledge-intensive processes in manufacturing. From a managerial perspective, we demonstrate how enacting these principles enables their application in practice.}},
  author       = {{Löhr, Bernd and Brennig, Katharina and Bartelheimer, Christian and Beverungen, Daniel and Müller, Oliver}},
  booktitle    = {{International Conference on Business Process Management}},
  isbn         = {{978-3-031-16103-2}},
  title        = {{{Process Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing}}},
  doi          = {{10.1007/978-3-031-16103-2_18}},
  year         = {{2022}},
}

@article{35732,
  abstract     = {{While the Information Systems (IS) discipline has researched digital platforms extensively, the body of knowledge appertaining to platforms still appears fragmented and lacking conceptual consistency. Based on automated text mining and unsupervised machine learning, we collect, analyze, and interpret the IS discipline’s comprehensive research on platforms—comprising 11,049 papers spanning 44 years of research activity. From a cluster analysis concerning platform concepts’ semantically most similar words, we identify six research streams on platforms, each with their own platform terms. Based on interpreting the identified concepts vis-à-vis the extant research and considering a temporal perspective on the concepts’ application, we present a lexicon of platform concepts, to guide further research on platforms in the IS discipline. Researchers and managers can build on our results to position their work appropriately, applying a specific theoretical perspective on platforms in isolation or combining multiple perspectives to study platform phenomena at a more abstract level.}},
  author       = {{Bartelheimer, Christian and zur Heiden, Philipp and Lüttenberg, Hedda and Beverungen, Daniel}},
  issn         = {{1019-6781}},
  journal      = {{Electronic Markets}},
  keywords     = {{Platform, Text mining, Machine learning, Data communications, Interpretive research, Systems design and implementation}},
  pages        = {{375--396}},
  publisher    = {{Springer Science and Business Media LLC}},
  title        = {{{Systematizing the lexicon of platforms in information systems: a data-driven study}}},
  doi          = {{10.1007/s12525-022-00530-6}},
  volume       = {{32}},
  year         = {{2022}},
}

@inproceedings{41487,
  author       = {{Sven, Weinzierl and Bartelheimer, Christian and Zilker, Sandra and Beverungen, Daniel and Matzner, Martin}},
  booktitle    = {{Proceedings of the 26th Pacific Asia Conference on Information Systems (PACIS)}},
  title        = {{{ A Method for Predicting Workarounds in Business Processes}}},
  year         = {{2022}},
}