[{"publication_status":"accepted","year":"2026","citation":{"apa":"zur Heiden, P., Halimeh, H., Hansmeier, P., Vorbohle, C., Althaus, M., Beverungen, D., Kundisch, D., & Müller, O. (n.d.). Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector. Communications of the Association for Information Systems.","mla":"zur Heiden, Philipp, et al. “Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector.” Communications of the Association for Information Systems.","bibtex":"@article{zur Heiden_Halimeh_Hansmeier_Vorbohle_Althaus_Beverungen_Kundisch_Müller, title={Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector}, journal={Communications of the Association for Information Systems}, author={zur Heiden, Philipp and Halimeh, Haya and Hansmeier, Philipp and Vorbohle, Christian and Althaus, Maike and Beverungen, Daniel and Kundisch, Dennis and Müller, Oliver} }","short":"P. zur Heiden, H. Halimeh, P. Hansmeier, C. Vorbohle, M. Althaus, D. Beverungen, D. Kundisch, O. Müller, Communications of the Association for Information Systems (n.d.).","ieee":"P. zur Heiden et al., “Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector,” Communications of the Association for Information Systems.","chicago":"Heiden, Philipp zur, Haya Halimeh, Philipp Hansmeier, Christian Vorbohle, Maike Althaus, Daniel Beverungen, Dennis Kundisch, and Oliver Müller. “Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector.” Communications of the Association for Information Systems, n.d.","ama":"zur Heiden P, Halimeh H, Hansmeier P, et al. Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector. Communications of the Association for Information Systems."},"date_updated":"2026-03-27T08:24:49Z","author":[{"last_name":"zur Heiden","full_name":"zur Heiden, Philipp","id":"64394","first_name":"Philipp"},{"last_name":"Halimeh","id":"87673","full_name":"Halimeh, Haya","first_name":"Haya"},{"id":"55603","full_name":"Hansmeier, Philipp","last_name":"Hansmeier","first_name":"Philipp"},{"first_name":"Christian","last_name":"Vorbohle","full_name":"Vorbohle, Christian","id":"29951"},{"last_name":"Althaus","full_name":"Althaus, Maike","id":"61896","first_name":"Maike"},{"first_name":"Daniel","last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel"},{"first_name":"Dennis","last_name":"Kundisch","full_name":"Kundisch, Dennis","id":"21117"},{"last_name":"Müller","full_name":"Müller, Oliver","id":"72849","first_name":"Oliver"}],"date_created":"2026-03-24T13:31:24Z","title":"Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural Sector","type":"journal_article","publication":"Communications of the Association for Information Systems","status":"public","project":[{"name":"DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur","_id":"160"}],"_id":"65105","user_id":"16205","department":[{"_id":"276"},{"_id":"526"},{"_id":"196"}],"language":[{"iso":"eng"}]},{"article_number":"22","language":[{"iso":"eng"}],"_id":"64863","user_id":"55603","abstract":[{"lang":"eng","text":"Traditional dyadic customer-provider interactions are being shifted to polyadic interactions involving diverse participants in digital service ecosystems. Especially, artificial intelligence (AI) is increasingly integrated into these ecosystems, so that they comprise non-human participants (e.g., AI-based chatbots)—fundamentally altering the nature of value (co-)creation. While existing literature examines human-to-human interactions, knowledge of service interactions between human actors and AI-based systems is still underexplored. To address this research gap, we develop a taxonomy, comprising six iterations, that explores the peculiarities of AI as either a resource or a (non-human) agent in digital service ecosystems. We evaluate our taxonomy using a multiple case study and derive the four archetypes of AI in digital service ecosystems: (1) discriminative experience enhancer, (2) protective ecosystem orchestrator, (3) ecosystem innovation companion, and (4) personalized service composer. Our results extend the knowledge on service science by showing how AI-based systems—discriminative or generative, and focusing on the interaction in the ecosystem or the individual service encounter—assume the role of resources and non-human agents. Researchers and practitioners can utilize our results to augment their ecosystems with AI."}],"status":"public","type":"journal_article","publication":"Electronic Markets","title":"Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes","main_file_link":[{"url":"https://link.springer.com/article/10.1007/s12525-026-00879-y"}],"doi":"10.1007/s12525-026-00879-y","date_updated":"2026-03-28T12:53:22Z","publisher":"Springer Science and Business Media LLC","author":[{"first_name":"Philipp","last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp"},{"first_name":"Jannika Marie","last_name":"Schäfer","full_name":"Schäfer, Jannika Marie","id":"74374"},{"full_name":"zur Heiden, Philipp","id":"64394","last_name":"zur Heiden","first_name":"Philipp"}],"date_created":"2026-03-07T12:45:48Z","volume":36,"year":"2026","citation":{"ieee":"P. Hansmeier, J. M. Schäfer, and P. zur Heiden, “Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes,” Electronic Markets, vol. 36, no. 1, Art. no. 22, 2026, doi: 10.1007/s12525-026-00879-y.","chicago":"Hansmeier, Philipp, Jannika Marie Schäfer, and Philipp zur Heiden. “Artificial Intelligence in Digital Service Ecosystems—Towards a Taxonomy and Archetypes.” Electronic Markets 36, no. 1 (2026). https://doi.org/10.1007/s12525-026-00879-y.","short":"P. Hansmeier, J.M. Schäfer, P. zur Heiden, Electronic Markets 36 (2026).","bibtex":"@article{Hansmeier_Schäfer_zur Heiden_2026, title={Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes}, volume={36}, DOI={10.1007/s12525-026-00879-y}, number={122}, journal={Electronic Markets}, publisher={Springer Science and Business Media LLC}, author={Hansmeier, Philipp and Schäfer, Jannika Marie and zur Heiden, Philipp}, year={2026} }","mla":"Hansmeier, Philipp, et al. “Artificial Intelligence in Digital Service Ecosystems—Towards a Taxonomy and Archetypes.” Electronic Markets, vol. 36, no. 1, 22, Springer Science and Business Media LLC, 2026, doi:10.1007/s12525-026-00879-y.","ama":"Hansmeier P, Schäfer JM, zur Heiden P. Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes. Electronic Markets. 2026;36(1). doi:10.1007/s12525-026-00879-y","apa":"Hansmeier, P., Schäfer, J. M., & zur Heiden, P. (2026). Artificial intelligence in digital service ecosystems—Towards a taxonomy and archetypes. Electronic Markets, 36(1), Article 22. https://doi.org/10.1007/s12525-026-00879-y"},"intvolume":" 36","publication_status":"published","publication_identifier":{"issn":["1019-6781","1422-8890"]},"issue":"1"},{"user_id":"55603","_id":"62794","language":[{"iso":"eng"}],"article_type":"original","type":"journal_article","publication":"Journal of Service Management Research","status":"public","author":[{"first_name":"Philipp","last_name":"Hansmeier","full_name":"Hansmeier, Philipp","id":"55603"},{"last_name":"Althaus","id":"61896","full_name":"Althaus, Maike","first_name":"Maike"}],"date_created":"2025-12-03T13:44:20Z","date_updated":"2025-12-04T12:01:38Z","title":"Visitor Revival Propositions for Cultural Institutions – A Service Science Perspective","issue":"2","quality_controlled":"1","jel":["Z1"],"citation":{"ieee":"P. Hansmeier and M. Althaus, “Visitor Revival Propositions for Cultural Institutions – A Service Science Perspective,” Journal of Service Management Research, no. 2, 2025.","chicago":"Hansmeier, Philipp, and Maike Althaus. “Visitor Revival Propositions for Cultural Institutions – A Service Science Perspective.” Journal of Service Management Research, no. 2 (2025).","ama":"Hansmeier P, Althaus M. Visitor Revival Propositions for Cultural Institutions – A Service Science Perspective. Journal of Service Management Research. 2025;(2).","short":"P. Hansmeier, M. Althaus, Journal of Service Management Research (2025).","bibtex":"@article{Hansmeier_Althaus_2025, title={Visitor Revival Propositions for Cultural Institutions – A Service Science Perspective}, number={2}, journal={Journal of Service Management Research}, author={Hansmeier, Philipp and Althaus, Maike}, year={2025} }","mla":"Hansmeier, Philipp, and Maike Althaus. “Visitor Revival Propositions for Cultural Institutions – A Service Science Perspective.” Journal of Service Management Research, no. 2, 2025.","apa":"Hansmeier, P., & Althaus, M. (2025). Visitor Revival Propositions for Cultural Institutions – A Service Science Perspective. Journal of Service Management Research, 2."},"year":"2025"},{"_id":"60126","user_id":"55603","language":[{"iso":"eng"}],"publication":"Thirty-Third European Conference on Information Systems","type":"conference","status":"public","date_updated":"2025-12-04T12:06:44Z","date_created":"2025-06-04T07:57:34Z","author":[{"id":"55603","full_name":"Hansmeier, Philipp","last_name":"Hansmeier","first_name":"Philipp"},{"first_name":"Jannika Marie","full_name":"Schäfer, Jannika Marie","id":"74374","last_name":"Schäfer"}],"title":"ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH","conference":{"location":"Amman","name":"Thirty-Third European Conference on Information Systems"},"quality_controlled":"1","related_material":{"link":[{"relation":"confirmation","url":"https://aisel.aisnet.org/ecis2025/intelserv/intelserv/2/"}]},"year":"2025","citation":{"apa":"Hansmeier, P., & Schäfer, J. M. (2025). ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH. Thirty-Third European Conference on Information Systems. Thirty-Third European Conference on Information Systems, Amman.","mla":"Hansmeier, Philipp, and Jannika Marie Schäfer. “ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH.” Thirty-Third European Conference on Information Systems, 2025.","bibtex":"@inproceedings{Hansmeier_Schäfer_2025, title={ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH}, booktitle={Thirty-Third European Conference on Information Systems}, author={Hansmeier, Philipp and Schäfer, Jannika Marie}, year={2025} }","short":"P. Hansmeier, J.M. Schäfer, in: Thirty-Third European Conference on Information Systems, 2025.","chicago":"Hansmeier, Philipp, and Jannika Marie Schäfer. “ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH.” In Thirty-Third European Conference on Information Systems, 2025.","ieee":"P. Hansmeier and J. M. Schäfer, “ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH,” presented at the Thirty-Third European Conference on Information Systems, Amman, 2025.","ama":"Hansmeier P, Schäfer JM. ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH. In: Thirty-Third European Conference on Information Systems. ; 2025."},"jel":["L86"]},{"status":"public","publication":"Thirty-Third European Conference on Information Systems","type":"conference","language":[{"iso":"eng"}],"user_id":"55603","_id":"60127","jel":["L86"],"citation":{"apa":"Hansmeier, P. (2025). CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS. Thirty-Third European Conference on Information Systems. Thirty-Third European Conference on Information Systems.","short":"P. Hansmeier, in: Thirty-Third European Conference on Information Systems, 2025.","mla":"Hansmeier, Philipp. “CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS.” Thirty-Third European Conference on Information Systems, 2025.","bibtex":"@inproceedings{Hansmeier_2025, title={CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS}, booktitle={Thirty-Third European Conference on Information Systems}, author={Hansmeier, Philipp}, year={2025} }","ieee":"P. Hansmeier, “CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS,” presented at the Thirty-Third European Conference on Information Systems, 2025.","chicago":"Hansmeier, Philipp. “CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS.” In Thirty-Third European Conference on Information Systems, 2025.","ama":"Hansmeier P. CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS. In: Thirty-Third European Conference on Information Systems. ; 2025."},"year":"2025","related_material":{"link":[{"relation":"confirmation","url":"https://aisel.aisnet.org/treos_ecis2025/"}]},"quality_controlled":"1","conference":{"name":"Thirty-Third European Conference on Information Systems"},"title":"CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS","date_created":"2025-06-04T08:09:19Z","author":[{"first_name":"Philipp","last_name":"Hansmeier","full_name":"Hansmeier, Philipp","id":"55603"}],"date_updated":"2025-12-04T12:06:07Z"},{"publication":"Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)","type":"conference","status":"public","_id":"61378","user_id":"55603","language":[{"iso":"eng"}],"quality_controlled":"1","year":"2025","jel":["L86"],"citation":{"ieee":"P. Hansmeier, P. zur Heiden, and D. Beverungen, “Service Innovation through Data Ecosystems – Designing a Recombinant Method,” 2025.","chicago":"Hansmeier, Philipp, Philipp zur Heiden, and Daniel Beverungen. “Service Innovation through Data Ecosystems – Designing a Recombinant Method.” In Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25), 2025.","ama":"Hansmeier P, zur Heiden P, Beverungen D. Service Innovation through Data Ecosystems – Designing a Recombinant Method. In: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25). ; 2025.","apa":"Hansmeier, P., zur Heiden, P., & Beverungen, D. (2025). Service Innovation through Data Ecosystems – Designing a Recombinant Method. Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25).","bibtex":"@inproceedings{Hansmeier_zur Heiden_Beverungen_2025, title={Service Innovation through Data Ecosystems – Designing a Recombinant Method}, booktitle={Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25)}, author={Hansmeier, Philipp and zur Heiden, Philipp and Beverungen, Daniel}, year={2025} }","mla":"Hansmeier, Philipp, et al. “Service Innovation through Data Ecosystems – Designing a Recombinant Method.” Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25), 2025.","short":"P. Hansmeier, P. zur Heiden, D. Beverungen, in: Proceedings of the 20th International Conference on Wirtschaftsinformatik (WI25), 2025."},"date_updated":"2025-12-04T12:05:38Z","date_created":"2025-09-19T09:13:04Z","author":[{"last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp","first_name":"Philipp"},{"full_name":"zur Heiden, Philipp","id":"64394","last_name":"zur Heiden","first_name":"Philipp"},{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"}],"title":"Service Innovation through Data Ecosystems – Designing a Recombinant Method"},{"title":"Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review","date_created":"2025-04-02T11:14:17Z","publisher":"Nomos Verlag","year":"2025","issue":"2","quality_controlled":"1","language":[{"iso":"eng"}],"abstract":[{"text":"

Smart service is fundamentally transforming customer experience in both commercial and private contexts. While the information systems and service disciplines have explored the properties and implementation of smart service, there is a gap in understanding how smart service relates to customer experience at the ecosystem level. With the increasing prominence of digital platforms and data spaces, this ecosystem perspective will become crucial for the success of smart service. We report findings from a systematic scoping literature review on smart service themes and related customer experience concepts. Our analysis of 26 high-quality papers reveals three key insights: (1) smart service systems play a pivotal role in enabling customer experience, (2) customer experience in smart service scenarios is often co-created through “hybrid” customer journeys, and (3) these scenarios are subject to an ecosystem-level. Additionally, we identify smart service fundamentals, embeddedness levels, and business innovation as core themes that shape ecosystem-level customer experience.

","lang":"eng"}],"publication":"Journal of Service Management Research","doi":"10.5771/2511-8676-2024-2-74","volume":8,"author":[{"first_name":"Philipp","full_name":"Hansmeier, Philipp","id":"55603","last_name":"Hansmeier"},{"last_name":"Beverungen","id":"59677","full_name":"Beverungen, Daniel","first_name":"Daniel"}],"date_updated":"2025-12-04T12:09:09Z","page":"74-93","intvolume":" 8","jel":["L86"],"citation":{"ama":"Hansmeier P, Beverungen D. Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review. Journal of Service Management Research. 2025;8(2):74-93. doi:10.5771/2511-8676-2024-2-74","ieee":"P. Hansmeier and D. Beverungen, “Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review,” Journal of Service Management Research, vol. 8, no. 2, pp. 74–93, 2025, doi: 10.5771/2511-8676-2024-2-74.","chicago":"Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review.” Journal of Service Management Research 8, no. 2 (2025): 74–93. https://doi.org/10.5771/2511-8676-2024-2-74.","short":"P. Hansmeier, D. Beverungen, Journal of Service Management Research 8 (2025) 74–93.","bibtex":"@article{Hansmeier_Beverungen_2025, title={Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review}, volume={8}, DOI={10.5771/2511-8676-2024-2-74}, number={2}, journal={Journal of Service Management Research}, publisher={Nomos Verlag}, author={Hansmeier, Philipp and Beverungen, Daniel}, year={2025}, pages={74–93} }","mla":"Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review.” Journal of Service Management Research, vol. 8, no. 2, Nomos Verlag, 2025, pp. 74–93, doi:10.5771/2511-8676-2024-2-74.","apa":"Hansmeier, P., & Beverungen, D. (2025). Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic Scoping Literature Review. Journal of Service Management Research, 8(2), 74–93. https://doi.org/10.5771/2511-8676-2024-2-74"},"related_material":{"link":[{"relation":"confirmation","url":"https://www.nomos-elibrary.de/de/10.5771/2511-8676-2024-2/smr-journal-of-service-management-research-jahrgang-8-2024-heft-2"}]},"publication_identifier":{"issn":["2511-8676"]},"publication_status":"published","article_type":"original","user_id":"55603","_id":"59255","status":"public","type":"journal_article"},{"place":"Universität Paderborn, SICP","year":"2025","citation":{"ama":"Althaus M, Beverungen D, Flath B, et al. Positionspapier Use Case 1: Vernetzte Kulturplattformen.; 2025.","ieee":"M. Althaus et al., Positionspapier Use Case 1: Vernetzte Kulturplattformen. Universität Paderborn, SICP, 2025.","chicago":"Althaus, Maike, Daniel Beverungen, Beate Flath, Haya Halimeh, Philipp Hansmeier, Philipp zur Heiden, Dennis Kundisch, et al. Positionspapier Use Case 1: Vernetzte Kulturplattformen. Universität Paderborn, SICP, 2025.","mla":"Althaus, Maike, et al. Positionspapier Use Case 1: Vernetzte Kulturplattformen. 2025.","bibtex":"@book{Althaus_Beverungen_Flath_Halimeh_Hansmeier_zur Heiden_Kundisch_Müller_Müller_Oberthür_et al._2025, place={Universität Paderborn, SICP}, title={Positionspapier Use Case 1: Vernetzte Kulturplattformen}, author={Althaus, Maike and Beverungen, Daniel and Flath, Beate and Halimeh, Haya and Hansmeier, Philipp and zur Heiden, Philipp and Kundisch, Dennis and Müller, Michelle and Müller, Oliver and Oberthür, Simon and et al.}, year={2025} }","short":"M. Althaus, D. Beverungen, B. Flath, H. Halimeh, P. Hansmeier, P. zur Heiden, D. Kundisch, M. Müller, O. Müller, S. Oberthür, C. Vorbohle, M. Momen Pour Tafreshi, S. Mauß, A. Mücke, J. Müller, M. Peter, A. Schmitt-Chandon, K. Sellerberg, M. Steinhäuser, Positionspapier Use Case 1: Vernetzte Kulturplattformen, Universität Paderborn, SICP, 2025.","apa":"Althaus, M., Beverungen, D., Flath, B., Halimeh, H., Hansmeier, P., zur Heiden, P., Kundisch, D., Müller, M., Müller, O., Oberthür, S., Vorbohle, C., Momen Pour Tafreshi, M., Mauß, S., Mücke, A., Müller, J., Peter, M., Schmitt-Chandon, A., Sellerberg, K., & Steinhäuser, M. (2025). Positionspapier Use Case 1: Vernetzte Kulturplattformen."},"publication_status":"published","title":"Positionspapier Use Case 1: Vernetzte Kulturplattformen","date_updated":"2026-01-07T13:41:32Z","author":[{"last_name":"Althaus","id":"61896","full_name":"Althaus, Maike","first_name":"Maike"},{"first_name":"Daniel","last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677"},{"first_name":"Beate","last_name":"Flath","orcid":"https://orcid.org/0000-0002-1648-0796","full_name":"Flath, Beate","id":"58896"},{"last_name":"Halimeh","full_name":"Halimeh, Haya","id":"87673","first_name":"Haya"},{"first_name":"Philipp","id":"55603","full_name":"Hansmeier, Philipp","last_name":"Hansmeier"},{"first_name":"Philipp","last_name":"zur Heiden","id":"64394","full_name":"zur Heiden, Philipp"},{"first_name":"Dennis","full_name":"Kundisch, Dennis","id":"21117","last_name":"Kundisch"},{"full_name":"Müller, Michelle","id":"50286","last_name":"Müller","first_name":"Michelle"},{"id":"72849","full_name":"Müller, Oliver","last_name":"Müller","first_name":"Oliver"},{"full_name":"Oberthür, Simon","id":"383","last_name":"Oberthür","first_name":"Simon"},{"full_name":"Vorbohle, Christian","id":"29951","last_name":"Vorbohle","first_name":"Christian"},{"full_name":"Momen Pour Tafreshi, Maryam","last_name":"Momen Pour Tafreshi","first_name":"Maryam"},{"last_name":"Mauß","full_name":"Mauß, Sebastian","first_name":"Sebastian"},{"first_name":"Alina","last_name":"Mücke","full_name":"Mücke, Alina"},{"first_name":"Jörg","full_name":"Müller, Jörg","last_name":"Müller"},{"full_name":"Peter, Malte","last_name":"Peter","first_name":"Malte"},{"first_name":"Ariane","last_name":"Schmitt-Chandon","full_name":"Schmitt-Chandon, Ariane"},{"first_name":"Kerstin","full_name":"Sellerberg, Kerstin","last_name":"Sellerberg"},{"last_name":"Steinhäuser","full_name":"Steinhäuser, Moritz","first_name":"Moritz"}],"date_created":"2025-12-10T15:50:35Z","status":"public","type":"working_paper","language":[{"iso":"ger"}],"project":[{"name":"DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur","_id":"160"}],"_id":"63026","user_id":"87673","department":[{"_id":"276"},{"_id":"526"},{"_id":"196"},{"_id":"735"}]},{"user_id":"55603","_id":"50296","language":[{"iso":"eng"}],"type":"conference","publication":"Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024)","status":"public","author":[{"id":"83557","full_name":"Hemmrich, Simon","last_name":"Hemmrich","first_name":"Simon"},{"last_name":"Schäfer","full_name":"Schäfer, Jannika Marie","first_name":"Jannika Marie"},{"last_name":"Hansmeier","full_name":"Hansmeier, Philipp","id":"55603","first_name":"Philipp"},{"first_name":"Daniel","last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677"}],"date_created":"2024-01-08T13:05:03Z","date_updated":"2024-05-27T07:54:03Z","conference":{"location":"Honolulu"},"title":"The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking the View of Buyers","citation":{"mla":"Hemmrich, Simon, et al. “The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking the View of Buyers.” Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024), 2024.","short":"S. Hemmrich, J.M. Schäfer, P. Hansmeier, D. Beverungen, in: Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024), 2024.","bibtex":"@inproceedings{Hemmrich_Schäfer_Hansmeier_Beverungen_2024, title={The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking the View of Buyers}, booktitle={Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024)}, author={Hemmrich, Simon and Schäfer, Jannika Marie and Hansmeier, Philipp and Beverungen, Daniel}, year={2024} }","apa":"Hemmrich, S., Schäfer, J. M., Hansmeier, P., & Beverungen, D. (2024). The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking the View of Buyers. Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024).","ama":"Hemmrich S, Schäfer JM, Hansmeier P, Beverungen D. The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking the View of Buyers. In: Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024). ; 2024.","ieee":"S. Hemmrich, J. M. Schäfer, P. Hansmeier, and D. Beverungen, “The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking the View of Buyers,” Honolulu, 2024.","chicago":"Hemmrich, Simon, Jannika Marie Schäfer, Philipp Hansmeier, and Daniel Beverungen. “The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking the View of Buyers.” In Proceedings of the 57th Hawaii International Conference on System Sciences (HICSS 2024), 2024."},"year":"2024"},{"title":"The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers","main_file_link":[{"url":"https://www.researchgate.net/profile/Simon-Hemmrich-3/publication/374550987_The_Value_of_Reputation_Systems_in_Business_Contexts_-A_Qualitative_Study_Taking_the_View_of_Buyers/links/652406723ab6cb4ec6d01951/The-Value-of-Reputation-Systems-in-Business-Contexts-A-Qualitative-Study-Taking-the-View-of-Buyers.pdf"}],"conference":{"name":"Hawaii International Conference on System Sciences 2024","start_date":"2024-01-03","end_date":"2024-01-06","location":"Honolulu"},"date_updated":"2024-06-27T10:01:29Z","date_created":"2024-06-27T09:52:26Z","author":[{"first_name":"Simon","id":"83557","full_name":"Hemmrich, Simon","last_name":"Hemmrich"},{"first_name":"Jannika Marie","id":"74374","full_name":"Schäfer, Jannika Marie","last_name":"Schäfer"},{"id":"55603","full_name":"Hansmeier, Philipp","last_name":"Hansmeier","first_name":"Philipp"},{"id":"59677","full_name":"Beverungen, Daniel","last_name":"Beverungen","first_name":"Daniel"}],"year":"2024","citation":{"apa":"Hemmrich, S., Schäfer, J. M., Hansmeier, P., & Beverungen, D. (2024). The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers. Proceedings of the 57th Hawaii International Conference on System Sciences. Hawaii International Conference on System Sciences 2024, Honolulu.","short":"S. Hemmrich, J.M. Schäfer, P. Hansmeier, D. Beverungen, in: Proceedings of the 57th Hawaii International Conference on System Sciences, 2024.","bibtex":"@inproceedings{Hemmrich_Schäfer_Hansmeier_Beverungen_2024, title={The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers}, booktitle={Proceedings of the 57th Hawaii International Conference on System Sciences}, author={Hemmrich, Simon and Schäfer, Jannika Marie and Hansmeier, Philipp and Beverungen, Daniel}, year={2024} }","mla":"Hemmrich, Simon, et al. “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers.” Proceedings of the 57th Hawaii International Conference on System Sciences, 2024.","ama":"Hemmrich S, Schäfer JM, Hansmeier P, Beverungen D. The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers. In: Proceedings of the 57th Hawaii International Conference on System Sciences. ; 2024.","ieee":"S. Hemmrich, J. M. Schäfer, P. Hansmeier, and D. Beverungen, “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers,” presented at the Hawaii International Conference on System Sciences 2024, Honolulu, 2024.","chicago":"Hemmrich, Simon, Jannika Marie Schäfer, Philipp Hansmeier, and Daniel Beverungen. “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the View of Buyers.” In Proceedings of the 57th Hawaii International Conference on System Sciences, 2024."},"publication_status":"published","keyword":["Electronic Marketing","business-to-business","new design approach","reputation systems","value for buyers."],"language":[{"iso":"eng"}],"_id":"54916","user_id":"74374","department":[{"_id":"195"}],"abstract":[{"text":"Reputation systems for companies to rate each other's performance are largely unexplored in research and hardly available in practice. However, these systems are relevant for prospective buyers to find a trustworthy seller. This observation applies especially to short-lived business relationships where fulfilling the performance promise is subject to a high degree of uncertainty. This paper explores the value of a reputation system for a business-to-business (B2B) context and focuses on three novel solutions for designing reputation systems. These solutions include selling ratings, conducting ratings as payments, and employing a counter-rating mechanism. We interview buyers to fathom the added value of these solutions in different contexts. Our findings suggest that such a system is useful for companies acting in less transparent markets and also helps when companies already have a good market overview. Depending on the market conditions and business context, the perceived value of the proposed system varies.","lang":"eng"}],"status":"public","type":"conference","publication":"Proceedings of the 57th Hawaii International Conference on System Sciences"},{"user_id":"55603","department":[{"_id":"276"},{"_id":"526"}],"_id":"54025","language":[{"iso":"eng"}],"keyword":["Student Thesis","Scientific Publishing","Course Implementation"],"type":"conference","publication":"Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)","status":"public","abstract":[{"lang":"eng","text":"Excellent Information Systems (IS) bachelor or master student theses have the potential to inform the\r\nscientific community about interesting findings about IS phenomena. However, transforming such\r\ntheses into scientific working papers is not only time-consuming for the student and the supervisor, but\r\nalso purely voluntary. Part of the problem is that few IS faculties offer any structured course for the\r\ntransformation process as part of their curriculum. This significantly reduces the proportion of\r\noutstanding theses that are developed into working papers and, ultimately, into publications, resulting\r\nin a loss of knowledge for the broader IS community. To address this structural deficit, we aim to\r\ndevelop and implement a credit course and open educational resources (e.g., course schedule, slides,\r\nvideos) that support students in developing their theses into publishable scientific research papers. This\r\napproach not only enriches the scientific discourse but also presents a research-oriented educational\r\ndisruption for the IS community."}],"author":[{"first_name":"Maike","id":"61896","full_name":"Althaus, Maike","last_name":"Althaus"},{"last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp","first_name":"Philipp"}],"date_created":"2024-05-07T15:03:35Z","date_updated":"2025-12-04T12:08:50Z","conference":{"name":"ECIS 2024","location":"Paphos, Cyprus"},"title":"The Imperative of Revival Strategies through Digital Transformation in the Cultural Sector - A Taxonomy Approach","related_material":{"link":[{"url":"https://aisel.aisnet.org/ecis2024/track12_digtrans/track12_digtrans/3/","relation":"confirmation"}]},"publication_status":"published","quality_controlled":"1","citation":{"mla":"Althaus, Maike, and Philipp Hansmeier. “The Imperative of Revival Strategies through Digital Transformation in the Cultural Sector - A Taxonomy Approach.” Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","bibtex":"@inproceedings{Althaus_Hansmeier_2024, title={The Imperative of Revival Strategies through Digital Transformation in the Cultural Sector - A Taxonomy Approach}, booktitle={Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)}, author={Althaus, Maike and Hansmeier, Philipp}, year={2024} }","short":"M. Althaus, P. Hansmeier, in: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","apa":"Althaus, M., & Hansmeier, P. (2024). The Imperative of Revival Strategies through Digital Transformation in the Cultural Sector - A Taxonomy Approach. Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024). ECIS 2024, Paphos, Cyprus.","ieee":"M. Althaus and P. Hansmeier, “The Imperative of Revival Strategies through Digital Transformation in the Cultural Sector - A Taxonomy Approach,” presented at the ECIS 2024, Paphos, Cyprus, 2024.","chicago":"Althaus, Maike, and Philipp Hansmeier. “The Imperative of Revival Strategies through Digital Transformation in the Cultural Sector - A Taxonomy Approach.” In Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","ama":"Althaus M, Hansmeier P. The Imperative of Revival Strategies through Digital Transformation in the Cultural Sector - A Taxonomy Approach. In: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024). ; 2024."},"jel":["Z1"],"year":"2024"},{"language":[{"iso":"eng"}],"_id":"54454","user_id":"55603","status":"public","publication":"Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)","type":"conference","title":"MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE ","conference":{"location":"Paphos"},"date_updated":"2025-12-04T12:08:26Z","date_created":"2024-05-27T07:49:44Z","author":[{"full_name":"Hansmeier, Philipp","id":"55603","last_name":"Hansmeier","first_name":"Philipp"},{"first_name":"Philipp","last_name":"zur Heiden","id":"64394","full_name":"zur Heiden, Philipp"},{"last_name":"Beverungen","full_name":"Beverungen, Daniel","id":"59677","first_name":"Daniel"}],"year":"2024","jel":["L86"],"citation":{"chicago":"Hansmeier, Philipp, Philipp zur Heiden, and Daniel Beverungen. “MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE .” In Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","ieee":"P. Hansmeier, P. zur Heiden, and D. Beverungen, “MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE ,” Paphos, 2024.","ama":"Hansmeier P, zur Heiden P, Beverungen D. MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE . In: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024). ; 2024.","mla":"Hansmeier, Philipp, et al. “MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE .” Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","short":"P. Hansmeier, P. zur Heiden, D. Beverungen, in: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","bibtex":"@inproceedings{Hansmeier_zur Heiden_Beverungen_2024, title={MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE }, booktitle={Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)}, author={Hansmeier, Philipp and zur Heiden, Philipp and Beverungen, Daniel}, year={2024} }","apa":"Hansmeier, P., zur Heiden, P., & Beverungen, D. (2024). MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE . Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)."},"quality_controlled":"1","related_material":{"link":[{"url":"https://aisel.aisnet.org/ecis2024/track10_dmds_ecosystems/track10_dmds_ecosystems/8/","relation":"confirmation"}]}},{"status":"public","publication":"Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)","type":"conference","language":[{"iso":"eng"}],"user_id":"55603","_id":"54453","citation":{"mla":"Hansmeier, Philipp, and Philipp zur Heiden. “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS .” Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","short":"P. Hansmeier, P. zur Heiden, in: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","bibtex":"@inproceedings{Hansmeier_zur Heiden_2024, title={CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS }, booktitle={Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024)}, author={Hansmeier, Philipp and zur Heiden, Philipp}, year={2024} }","apa":"Hansmeier, P., & zur Heiden, P. (2024). CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS . Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024).","chicago":"Hansmeier, Philipp, and Philipp zur Heiden. “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS .” In Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024), 2024.","ieee":"P. Hansmeier and P. zur Heiden, “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS ,” Paphos, 2024.","ama":"Hansmeier P, zur Heiden P. CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS . In: Proceedings of the Thirty-Second European Conference on Information Systems (ECIS 2024). ; 2024."},"jel":["L86"],"year":"2024","related_material":{"link":[{"relation":"confirmation","url":"https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/4/"}]},"quality_controlled":"1","conference":{"location":"Paphos"},"title":"CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS ","author":[{"full_name":"Hansmeier, Philipp","id":"55603","last_name":"Hansmeier","first_name":"Philipp"},{"first_name":"Philipp","id":"64394","full_name":"zur Heiden, Philipp","last_name":"zur Heiden"}],"date_created":"2024-05-27T07:35:51Z","date_updated":"2025-12-04T12:07:47Z"},{"series_title":"Proceedings of the 18th International Conference on Wirtschaftsinformatik","user_id":"55603","_id":"46892","language":[{"iso":"eng"}],"type":"conference","publication":"Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI23)","status":"public","author":[{"first_name":"Philipp","last_name":"Hansmeier","id":"55603","full_name":"Hansmeier, Philipp"}],"date_created":"2023-09-08T12:02:25Z","date_updated":"2025-12-04T12:07:15Z","conference":{"location":"Paderborn"},"title":"Exploring Platform Types and Related Concepts in Service Research – A Systematic Scoping Literature Review ","related_material":{"link":[{"url":"https://aisel.aisnet.org/wi2023/21/","relation":"confirmation"}]},"quality_controlled":"1","jel":["L86"],"citation":{"ama":"Hansmeier P. Exploring Platform Types and Related Concepts in  Service Research – A Systematic Scoping Literature  Review . In: Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI23). Proceedings of the 18th International Conference on Wirtschaftsinformatik. ; 2023.","chicago":"Hansmeier, Philipp. “Exploring Platform Types and Related Concepts in  Service Research – A Systematic Scoping Literature  Review .” In Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI23). Proceedings of the 18th International Conference on Wirtschaftsinformatik, 2023.","ieee":"P. Hansmeier, “Exploring Platform Types and Related Concepts in  Service Research – A Systematic Scoping Literature  Review ,” Paderborn, 2023.","apa":"Hansmeier, P. (2023). Exploring Platform Types and Related Concepts in  Service Research – A Systematic Scoping Literature  Review . Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI23).","short":"P. Hansmeier, in: Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI23), 2023.","mla":"Hansmeier, Philipp. “Exploring Platform Types and Related Concepts in  Service Research – A Systematic Scoping Literature  Review .” Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI23), 2023.","bibtex":"@inproceedings{Hansmeier_2023, series={Proceedings of the 18th International Conference on Wirtschaftsinformatik}, title={Exploring Platform Types and Related Concepts in  Service Research – A Systematic Scoping Literature  Review }, booktitle={Proceedings of the 18th International Conference on Wirtschaftsinformatik (WI23)}, author={Hansmeier, Philipp}, year={2023}, collection={Proceedings of the 18th International Conference on Wirtschaftsinformatik} }"},"year":"2023"}]