---
_id: '65105'
author:
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Haya
  full_name: Halimeh, Haya
  id: '87673'
  last_name: Halimeh
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Christian
  full_name: Vorbohle, Christian
  id: '29951'
  last_name: Vorbohle
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: zur Heiden P, Halimeh H, Hansmeier P, et al. Data Spaces for Heterogeneous
    Data Ecosystems – Findings from a Design Study in the Cultural Sector. <i>Communications
    of the Association for Information Systems</i>.
  apa: zur Heiden, P., Halimeh, H., Hansmeier, P., Vorbohle, C., Althaus, M., Beverungen,
    D., Kundisch, D., &#38; Müller, O. (n.d.). Data Spaces for Heterogeneous Data
    Ecosystems – Findings from a Design Study in the Cultural Sector. <i>Communications
    of the Association for Information Systems</i>.
  bibtex: '@article{zur Heiden_Halimeh_Hansmeier_Vorbohle_Althaus_Beverungen_Kundisch_Müller,
    title={Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design
    Study in the Cultural Sector}, journal={Communications of the Association for
    Information Systems}, author={zur Heiden, Philipp and Halimeh, Haya and Hansmeier,
    Philipp and Vorbohle, Christian and Althaus, Maike and Beverungen, Daniel and
    Kundisch, Dennis and Müller, Oliver} }'
  chicago: Heiden, Philipp zur, Haya Halimeh, Philipp Hansmeier, Christian Vorbohle,
    Maike Althaus, Daniel Beverungen, Dennis Kundisch, and Oliver Müller. “Data Spaces
    for Heterogeneous Data Ecosystems – Findings from a Design Study in the Cultural
    Sector.” <i>Communications of the Association for Information Systems</i>, n.d.
  ieee: P. zur Heiden <i>et al.</i>, “Data Spaces for Heterogeneous Data Ecosystems
    – Findings from a Design Study in the Cultural Sector,” <i>Communications of the
    Association for Information Systems</i>.
  mla: zur Heiden, Philipp, et al. “Data Spaces for Heterogeneous Data Ecosystems
    – Findings from a Design Study in the Cultural Sector.” <i>Communications of the
    Association for Information Systems</i>.
  short: P. zur Heiden, H. Halimeh, P. Hansmeier, C. Vorbohle, M. Althaus, D. Beverungen,
    D. Kundisch, O. Müller, Communications of the Association for Information Systems
    (n.d.).
date_created: 2026-03-24T13:31:24Z
date_updated: 2026-03-27T08:24:49Z
department:
- _id: '276'
- _id: '526'
- _id: '196'
language:
- iso: eng
project:
- _id: '160'
  name: 'DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur'
publication: Communications of the Association for Information Systems
publication_status: accepted
status: public
title: Data Spaces for Heterogeneous Data Ecosystems – Findings from a Design Study
  in the Cultural Sector
type: journal_article
user_id: '16205'
year: '2026'
...
---
_id: '64863'
abstract:
- lang: eng
  text: 'Traditional dyadic customer-provider interactions are being shifted to polyadic
    interactions involving diverse participants in digital service ecosystems. Especially,
    artificial intelligence (AI) is increasingly integrated into these ecosystems,
    so that they comprise non-human participants (e.g., AI-based chatbots)—fundamentally
    altering the nature of value (co-)creation. While existing literature examines
    human-to-human interactions, knowledge of service interactions between human actors
    and AI-based systems is still underexplored. To address this research gap, we
    develop a taxonomy, comprising six iterations, that explores the peculiarities
    of AI as either a resource or a (non-human) agent in digital service ecosystems.
    We evaluate our taxonomy using a multiple case study and derive the four archetypes
    of AI in digital service ecosystems: (1) discriminative experience enhancer, (2)
    protective ecosystem orchestrator, (3) ecosystem innovation companion, and (4)
    personalized service composer. Our results extend the knowledge on service science
    by showing how AI-based systems—discriminative or generative, and focusing on
    the interaction in the ecosystem or the individual service encounter—assume the
    role of resources and non-human agents. Researchers and practitioners can utilize
    our results to augment their ecosystems with AI.</jats:p>'
article_number: '22'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Jannika Marie
  full_name: Schäfer, Jannika Marie
  id: '74374'
  last_name: Schäfer
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
citation:
  ama: Hansmeier P, Schäfer JM, zur Heiden P. Artificial intelligence in digital service
    ecosystems—Towards a taxonomy and archetypes. <i>Electronic Markets</i>. 2026;36(1).
    doi:<a href="https://doi.org/10.1007/s12525-026-00879-y">10.1007/s12525-026-00879-y</a>
  apa: Hansmeier, P., Schäfer, J. M., &#38; zur Heiden, P. (2026). Artificial intelligence
    in digital service ecosystems—Towards a taxonomy and archetypes. <i>Electronic
    Markets</i>, <i>36</i>(1), Article 22. <a href="https://doi.org/10.1007/s12525-026-00879-y">https://doi.org/10.1007/s12525-026-00879-y</a>
  bibtex: '@article{Hansmeier_Schäfer_zur Heiden_2026, title={Artificial intelligence
    in digital service ecosystems—Towards a taxonomy and archetypes}, volume={36},
    DOI={<a href="https://doi.org/10.1007/s12525-026-00879-y">10.1007/s12525-026-00879-y</a>},
    number={122}, journal={Electronic Markets}, publisher={Springer Science and Business
    Media LLC}, author={Hansmeier, Philipp and Schäfer, Jannika Marie and zur Heiden,
    Philipp}, year={2026} }'
  chicago: Hansmeier, Philipp, Jannika Marie Schäfer, and Philipp zur Heiden. “Artificial
    Intelligence in Digital Service Ecosystems—Towards a Taxonomy and Archetypes.”
    <i>Electronic Markets</i> 36, no. 1 (2026). <a href="https://doi.org/10.1007/s12525-026-00879-y">https://doi.org/10.1007/s12525-026-00879-y</a>.
  ieee: 'P. Hansmeier, J. M. Schäfer, and P. zur Heiden, “Artificial intelligence
    in digital service ecosystems—Towards a taxonomy and archetypes,” <i>Electronic
    Markets</i>, vol. 36, no. 1, Art. no. 22, 2026, doi: <a href="https://doi.org/10.1007/s12525-026-00879-y">10.1007/s12525-026-00879-y</a>.'
  mla: Hansmeier, Philipp, et al. “Artificial Intelligence in Digital Service Ecosystems—Towards
    a Taxonomy and Archetypes.” <i>Electronic Markets</i>, vol. 36, no. 1, 22, Springer
    Science and Business Media LLC, 2026, doi:<a href="https://doi.org/10.1007/s12525-026-00879-y">10.1007/s12525-026-00879-y</a>.
  short: P. Hansmeier, J.M. Schäfer, P. zur Heiden, Electronic Markets 36 (2026).
date_created: 2026-03-07T12:45:48Z
date_updated: 2026-03-28T12:53:22Z
doi: 10.1007/s12525-026-00879-y
intvolume: '        36'
issue: '1'
language:
- iso: eng
main_file_link:
- url: https://link.springer.com/article/10.1007/s12525-026-00879-y
publication: Electronic Markets
publication_identifier:
  issn:
  - 1019-6781
  - 1422-8890
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Artificial intelligence in digital service ecosystems—Towards a taxonomy and
  archetypes
type: journal_article
user_id: '55603'
volume: 36
year: '2026'
...
---
_id: '62794'
article_type: original
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
citation:
  ama: Hansmeier P, Althaus M. Visitor Revival Propositions for Cultural Institutions
    – A Service Science Perspective. <i>Journal of Service Management Research</i>.
    2025;(2).
  apa: Hansmeier, P., &#38; Althaus, M. (2025). Visitor Revival Propositions for Cultural
    Institutions – A Service Science Perspective. <i>Journal of Service Management
    Research</i>, <i>2</i>.
  bibtex: '@article{Hansmeier_Althaus_2025, title={Visitor Revival Propositions for
    Cultural Institutions – A Service Science Perspective}, number={2}, journal={Journal
    of Service Management Research}, author={Hansmeier, Philipp and Althaus, Maike},
    year={2025} }'
  chicago: Hansmeier, Philipp, and Maike Althaus. “Visitor Revival Propositions for
    Cultural Institutions – A Service Science Perspective.” <i>Journal of Service
    Management Research</i>, no. 2 (2025).
  ieee: P. Hansmeier and M. Althaus, “Visitor Revival Propositions for Cultural Institutions
    – A Service Science Perspective,” <i>Journal of Service Management Research</i>,
    no. 2, 2025.
  mla: Hansmeier, Philipp, and Maike Althaus. “Visitor Revival Propositions for Cultural
    Institutions – A Service Science Perspective.” <i>Journal of Service Management
    Research</i>, no. 2, 2025.
  short: P. Hansmeier, M. Althaus, Journal of Service Management Research (2025).
date_created: 2025-12-03T13:44:20Z
date_updated: 2025-12-04T12:01:38Z
issue: '2'
jel:
- Z1
language:
- iso: eng
publication: Journal of Service Management Research
quality_controlled: '1'
status: public
title: Visitor Revival Propositions for Cultural Institutions – A Service Science
  Perspective
type: journal_article
user_id: '55603'
year: '2025'
...
---
_id: '60126'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Jannika Marie
  full_name: Schäfer, Jannika Marie
  id: '74374'
  last_name: Schäfer
citation:
  ama: 'Hansmeier P, Schäfer JM. ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS
    – A TAXONOMY APPROACH. In: <i>Thirty-Third European Conference on Information
    Systems</i>. ; 2025.'
  apa: Hansmeier, P., &#38; Schäfer, J. M. (2025). ARTIFICIAL INTELLIGENCE IN DIGITAL
    SERVICE ECOSYSTEMS – A TAXONOMY APPROACH. <i>Thirty-Third European Conference
    on Information Systems</i>. Thirty-Third European Conference on Information Systems,
    Amman.
  bibtex: '@inproceedings{Hansmeier_Schäfer_2025, title={ARTIFICIAL INTELLIGENCE IN
    DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH}, booktitle={Thirty-Third European
    Conference on Information Systems}, author={Hansmeier, Philipp and Schäfer, Jannika
    Marie}, year={2025} }'
  chicago: Hansmeier, Philipp, and Jannika Marie Schäfer. “ARTIFICIAL INTELLIGENCE
    IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH.” In <i>Thirty-Third European
    Conference on Information Systems</i>, 2025.
  ieee: P. Hansmeier and J. M. Schäfer, “ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE
    ECOSYSTEMS – A TAXONOMY APPROACH,” presented at the Thirty-Third European Conference
    on Information Systems, Amman, 2025.
  mla: Hansmeier, Philipp, and Jannika Marie Schäfer. “ARTIFICIAL INTELLIGENCE IN
    DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH.” <i>Thirty-Third European Conference
    on Information Systems</i>, 2025.
  short: 'P. Hansmeier, J.M. Schäfer, in: Thirty-Third European Conference on Information
    Systems, 2025.'
conference:
  location: Amman
  name: Thirty-Third European Conference on Information Systems
date_created: 2025-06-04T07:57:34Z
date_updated: 2025-12-04T12:06:44Z
jel:
- L86
language:
- iso: eng
publication: Thirty-Third European Conference on Information Systems
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://aisel.aisnet.org/ecis2025/intelserv/intelserv/2/
status: public
title: ARTIFICIAL INTELLIGENCE IN DIGITAL SERVICE ECOSYSTEMS – A TAXONOMY APPROACH
type: conference
user_id: '55603'
year: '2025'
...
---
_id: '60127'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
citation:
  ama: 'Hansmeier P. CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL)
    SERVICE ECOSYSTEMS. In: <i>Thirty-Third European Conference on Information Systems</i>.
    ; 2025.'
  apa: Hansmeier, P. (2025). CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID
    (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS. <i>Thirty-Third European Conference on
    Information Systems</i>. Thirty-Third European Conference on Information Systems.
  bibtex: '@inproceedings{Hansmeier_2025, title={CONCEPTUALIZING A CUSTOMER EXPERIENCE
    FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS}, booktitle={Thirty-Third
    European Conference on Information Systems}, author={Hansmeier, Philipp}, year={2025}
    }'
  chicago: Hansmeier, Philipp. “CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR
    HYBRID (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS.” In <i>Thirty-Third European Conference
    on Information Systems</i>, 2025.
  ieee: P. Hansmeier, “CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID
    (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS,” presented at the Thirty-Third European
    Conference on Information Systems, 2025.
  mla: Hansmeier, Philipp. “CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID
    (PHYSICAL-DIGITAL) SERVICE ECOSYSTEMS.” <i>Thirty-Third European Conference on
    Information Systems</i>, 2025.
  short: 'P. Hansmeier, in: Thirty-Third European Conference on Information Systems,
    2025.'
conference:
  name: Thirty-Third European Conference on Information Systems
date_created: 2025-06-04T08:09:19Z
date_updated: 2025-12-04T12:06:07Z
jel:
- L86
language:
- iso: eng
publication: Thirty-Third European Conference on Information Systems
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://aisel.aisnet.org/treos_ecis2025/
status: public
title: CONCEPTUALIZING A CUSTOMER EXPERIENCE FRAMEWORK FOR HYBRID (PHYSICAL-DIGITAL)
  SERVICE ECOSYSTEMS
type: conference
user_id: '55603'
year: '2025'
...
---
_id: '61378'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hansmeier P, zur Heiden P, Beverungen D. Service Innovation through Data Ecosystems
    – Designing a Recombinant Method. In: <i>Proceedings of the 20th International
    Conference on Wirtschaftsinformatik (WI25)</i>. ; 2025.'
  apa: Hansmeier, P., zur Heiden, P., &#38; Beverungen, D. (2025). Service Innovation
    through Data Ecosystems – Designing a Recombinant Method. <i>Proceedings of the
    20th International Conference on Wirtschaftsinformatik (WI25)</i>.
  bibtex: '@inproceedings{Hansmeier_zur Heiden_Beverungen_2025, title={Service Innovation
    through Data Ecosystems – Designing a Recombinant Method}, booktitle={Proceedings
    of the 20th International Conference on Wirtschaftsinformatik (WI25)}, author={Hansmeier,
    Philipp and zur Heiden, Philipp and Beverungen, Daniel}, year={2025} }'
  chicago: Hansmeier, Philipp, Philipp zur Heiden, and Daniel Beverungen. “Service
    Innovation through Data Ecosystems – Designing a Recombinant Method.” In <i>Proceedings
    of the 20th International Conference on Wirtschaftsinformatik (WI25)</i>, 2025.
  ieee: P. Hansmeier, P. zur Heiden, and D. Beverungen, “Service Innovation through
    Data Ecosystems – Designing a Recombinant Method,” 2025.
  mla: Hansmeier, Philipp, et al. “Service Innovation through Data Ecosystems – Designing
    a Recombinant Method.” <i>Proceedings of the 20th International Conference on
    Wirtschaftsinformatik (WI25)</i>, 2025.
  short: 'P. Hansmeier, P. zur Heiden, D. Beverungen, in: Proceedings of the 20th
    International Conference on Wirtschaftsinformatik (WI25), 2025.'
date_created: 2025-09-19T09:13:04Z
date_updated: 2025-12-04T12:05:38Z
jel:
- L86
language:
- iso: eng
publication: Proceedings of the 20th International Conference on Wirtschaftsinformatik
  (WI25)
quality_controlled: '1'
status: public
title: Service Innovation through Data Ecosystems – Designing a Recombinant Method
type: conference
user_id: '55603'
year: '2025'
...
---
_id: '59255'
abstract:
- lang: eng
  text: '<p>Smart service is fundamentally transforming customer experience in both
    commercial and private contexts. While the information systems and service disciplines
    have explored the properties and implementation of smart service, there is a gap
    in understanding how smart service relates to customer experience at the ecosystem
    level. With the increasing prominence of digital platforms and data spaces, this
    ecosystem perspective will become crucial for the success of smart service. We
    report findings from a systematic scoping literature review on smart service themes
    and related customer experience concepts. Our analysis of 26 high-quality papers
    reveals three key insights: (1) smart service systems play a pivotal role in enabling
    customer experience, (2) customer experience in smart service scenarios is often
    co-created through “hybrid” customer journeys, and (3) these scenarios are subject
    to an ecosystem-level. Additionally, we identify smart service fundamentals, embeddedness
    levels, and business innovation as core themes that shape ecosystem-level customer
    experience. </p>'
article_type: original
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hansmeier P, Beverungen D. Ecosystem-Level Customer Experience with Smart
    Service: Insights from a Systematic Scoping Literature Review. <i>Journal of Service
    Management Research</i>. 2025;8(2):74-93. doi:<a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>'
  apa: 'Hansmeier, P., &#38; Beverungen, D. (2025). Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review. <i>Journal
    of Service Management Research</i>, <i>8</i>(2), 74–93. <a href="https://doi.org/10.5771/2511-8676-2024-2-74">https://doi.org/10.5771/2511-8676-2024-2-74</a>'
  bibtex: '@article{Hansmeier_Beverungen_2025, title={Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review}, volume={8},
    DOI={<a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>},
    number={2}, journal={Journal of Service Management Research}, publisher={Nomos
    Verlag}, author={Hansmeier, Philipp and Beverungen, Daniel}, year={2025}, pages={74–93}
    }'
  chicago: 'Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review.” <i>Journal
    of Service Management Research</i> 8, no. 2 (2025): 74–93. <a href="https://doi.org/10.5771/2511-8676-2024-2-74">https://doi.org/10.5771/2511-8676-2024-2-74</a>.'
  ieee: 'P. Hansmeier and D. Beverungen, “Ecosystem-Level Customer Experience with
    Smart Service: Insights from a Systematic Scoping Literature Review,” <i>Journal
    of Service Management Research</i>, vol. 8, no. 2, pp. 74–93, 2025, doi: <a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>.'
  mla: 'Hansmeier, Philipp, and Daniel Beverungen. “Ecosystem-Level Customer Experience
    with Smart Service: Insights from a Systematic Scoping Literature Review.” <i>Journal
    of Service Management Research</i>, vol. 8, no. 2, Nomos Verlag, 2025, pp. 74–93,
    doi:<a href="https://doi.org/10.5771/2511-8676-2024-2-74">10.5771/2511-8676-2024-2-74</a>.'
  short: P. Hansmeier, D. Beverungen, Journal of Service Management Research 8 (2025)
    74–93.
date_created: 2025-04-02T11:14:17Z
date_updated: 2025-12-04T12:09:09Z
doi: 10.5771/2511-8676-2024-2-74
intvolume: '         8'
issue: '2'
jel:
- L86
language:
- iso: eng
page: 74-93
publication: Journal of Service Management Research
publication_identifier:
  issn:
  - 2511-8676
publication_status: published
publisher: Nomos Verlag
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://www.nomos-elibrary.de/de/10.5771/2511-8676-2024-2/smr-journal-of-service-management-research-jahrgang-8-2024-heft-2
status: public
title: 'Ecosystem-Level Customer Experience with Smart Service: Insights from a Systematic
  Scoping Literature Review'
type: journal_article
user_id: '55603'
volume: 8
year: '2025'
...
---
_id: '63026'
author:
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Beate
  full_name: Flath, Beate
  id: '58896'
  last_name: Flath
  orcid: https://orcid.org/0000-0002-1648-0796
- first_name: Haya
  full_name: Halimeh, Haya
  id: '87673'
  last_name: Halimeh
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Dennis
  full_name: Kundisch, Dennis
  id: '21117'
  last_name: Kundisch
- first_name: Michelle
  full_name: Müller, Michelle
  id: '50286'
  last_name: Müller
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
- first_name: Simon
  full_name: Oberthür, Simon
  id: '383'
  last_name: Oberthür
- first_name: Christian
  full_name: Vorbohle, Christian
  id: '29951'
  last_name: Vorbohle
- first_name: Maryam
  full_name: Momen Pour Tafreshi, Maryam
  last_name: Momen Pour Tafreshi
- first_name: Sebastian
  full_name: Mauß, Sebastian
  last_name: Mauß
- first_name: Alina
  full_name: Mücke, Alina
  last_name: Mücke
- first_name: Jörg
  full_name: Müller, Jörg
  last_name: Müller
- first_name: Malte
  full_name: Peter, Malte
  last_name: Peter
- first_name: Ariane
  full_name: Schmitt-Chandon, Ariane
  last_name: Schmitt-Chandon
- first_name: Kerstin
  full_name: Sellerberg, Kerstin
  last_name: Sellerberg
- first_name: Moritz
  full_name: Steinhäuser, Moritz
  last_name: Steinhäuser
citation:
  ama: 'Althaus M, Beverungen D, Flath B, et al. <i>Positionspapier Use Case 1: Vernetzte
    Kulturplattformen</i>.; 2025.'
  apa: 'Althaus, M., Beverungen, D., Flath, B., Halimeh, H., Hansmeier, P., zur Heiden,
    P., Kundisch, D., Müller, M., Müller, O., Oberthür, S., Vorbohle, C., Momen Pour
    Tafreshi, M., Mauß, S., Mücke, A., Müller, J., Peter, M., Schmitt-Chandon, A.,
    Sellerberg, K., &#38; Steinhäuser, M. (2025). <i>Positionspapier Use Case 1: Vernetzte
    Kulturplattformen</i>.'
  bibtex: '@book{Althaus_Beverungen_Flath_Halimeh_Hansmeier_zur Heiden_Kundisch_Müller_Müller_Oberthür_et
    al._2025, place={Universität Paderborn, SICP}, title={Positionspapier Use Case
    1: Vernetzte Kulturplattformen}, author={Althaus, Maike and Beverungen, Daniel
    and Flath, Beate and Halimeh, Haya and Hansmeier, Philipp and zur Heiden, Philipp
    and Kundisch, Dennis and Müller, Michelle and Müller, Oliver and Oberthür, Simon
    and et al.}, year={2025} }'
  chicago: 'Althaus, Maike, Daniel Beverungen, Beate Flath, Haya Halimeh, Philipp
    Hansmeier, Philipp zur Heiden, Dennis Kundisch, et al. <i>Positionspapier Use
    Case 1: Vernetzte Kulturplattformen</i>. Universität Paderborn, SICP, 2025.'
  ieee: 'M. Althaus <i>et al.</i>, <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>.
    Universität Paderborn, SICP, 2025.'
  mla: 'Althaus, Maike, et al. <i>Positionspapier Use Case 1: Vernetzte Kulturplattformen</i>.
    2025.'
  short: 'M. Althaus, D. Beverungen, B. Flath, H. Halimeh, P. Hansmeier, P. zur Heiden,
    D. Kundisch, M. Müller, O. Müller, S. Oberthür, C. Vorbohle, M. Momen Pour Tafreshi,
    S. Mauß, A. Mücke, J. Müller, M. Peter, A. Schmitt-Chandon, K. Sellerberg, M.
    Steinhäuser, Positionspapier Use Case 1: Vernetzte Kulturplattformen, Universität
    Paderborn, SICP, 2025.'
date_created: 2025-12-10T15:50:35Z
date_updated: 2026-01-07T13:41:32Z
department:
- _id: '276'
- _id: '526'
- _id: '196'
- _id: '735'
language:
- iso: ger
place: Universität Paderborn, SICP
project:
- _id: '160'
  name: 'DatenraumKultur: Use Case 1 - Kulturplattformen - Datenraum Kultur'
publication_status: published
status: public
title: 'Positionspapier Use Case 1: Vernetzte Kulturplattformen'
type: working_paper
user_id: '87673'
year: '2025'
...
---
_id: '50296'
author:
- first_name: Simon
  full_name: Hemmrich, Simon
  id: '83557'
  last_name: Hemmrich
- first_name: Jannika Marie
  full_name: Schäfer, Jannika Marie
  last_name: Schäfer
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hemmrich S, Schäfer JM, Hansmeier P, Beverungen D. The Value of Reputation
    Systems in Business Contexts – A Qualitative Study Taking the View of Buyers.
    In: <i>Proceedings of the 57th Hawaii International Conference on System Sciences
    (HICSS 2024)</i>. ; 2024.'
  apa: Hemmrich, S., Schäfer, J. M., Hansmeier, P., &#38; Beverungen, D. (2024). The
    Value of Reputation Systems in Business Contexts – A Qualitative Study Taking
    the View of Buyers. <i>Proceedings of the 57th Hawaii International Conference
    on System Sciences (HICSS 2024)</i>.
  bibtex: '@inproceedings{Hemmrich_Schäfer_Hansmeier_Beverungen_2024, title={The Value
    of Reputation Systems in Business Contexts – A Qualitative Study Taking the View
    of Buyers}, booktitle={Proceedings of the 57th Hawaii International Conference
    on System Sciences (HICSS 2024)}, author={Hemmrich, Simon and Schäfer, Jannika
    Marie and Hansmeier, Philipp and Beverungen, Daniel}, year={2024} }'
  chicago: Hemmrich, Simon, Jannika Marie Schäfer, Philipp Hansmeier, and Daniel Beverungen.
    “The Value of Reputation Systems in Business Contexts – A Qualitative Study Taking
    the View of Buyers.” In <i>Proceedings of the 57th Hawaii International Conference
    on System Sciences (HICSS 2024)</i>, 2024.
  ieee: S. Hemmrich, J. M. Schäfer, P. Hansmeier, and D. Beverungen, “The Value of
    Reputation Systems in Business Contexts – A Qualitative Study Taking the View
    of Buyers,” Honolulu, 2024.
  mla: Hemmrich, Simon, et al. “The Value of Reputation Systems in Business Contexts
    – A Qualitative Study Taking the View of Buyers.” <i>Proceedings of the 57th Hawaii
    International Conference on System Sciences (HICSS 2024)</i>, 2024.
  short: 'S. Hemmrich, J.M. Schäfer, P. Hansmeier, D. Beverungen, in: Proceedings
    of the 57th Hawaii International Conference on System Sciences (HICSS 2024), 2024.'
conference:
  location: Honolulu
date_created: 2024-01-08T13:05:03Z
date_updated: 2024-05-27T07:54:03Z
language:
- iso: eng
publication: Proceedings of the 57th Hawaii International Conference on System Sciences
  (HICSS 2024)
status: public
title: The Value of Reputation Systems in Business Contexts – A Qualitative Study
  Taking the View of Buyers
type: conference
user_id: '55603'
year: '2024'
...
---
_id: '54916'
abstract:
- lang: eng
  text: Reputation systems for companies to rate each other's performance are largely
    unexplored in research and hardly available in practice. However, these systems
    are relevant for prospective buyers to find a trustworthy seller. This observation
    applies especially to short-lived business relationships where fulfilling the
    performance promise is subject to a high degree of uncertainty. This paper explores
    the value of a reputation system for a business-to-business (B2B) context and
    focuses on three novel solutions for designing reputation systems. These solutions
    include selling ratings, conducting ratings as payments, and employing a counter-rating
    mechanism. We interview buyers to fathom the added value of these solutions in
    different contexts. Our findings suggest that such a system is useful for companies
    acting in less transparent markets and also helps when companies already have
    a good market overview. Depending on the market conditions and business context,
    the perceived value of the proposed system varies.
author:
- first_name: Simon
  full_name: Hemmrich, Simon
  id: '83557'
  last_name: Hemmrich
- first_name: Jannika Marie
  full_name: Schäfer, Jannika Marie
  id: '74374'
  last_name: Schäfer
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hemmrich S, Schäfer JM, Hansmeier P, Beverungen D. The Value of Reputation
    Systems in Business Contexts–A Qualitative Study Taking the View of Buyers. In:
    <i>Proceedings of the 57th Hawaii International Conference on System Sciences</i>.
    ; 2024.'
  apa: Hemmrich, S., Schäfer, J. M., Hansmeier, P., &#38; Beverungen, D. (2024). The
    Value of Reputation Systems in Business Contexts–A Qualitative Study Taking the
    View of Buyers. <i>Proceedings of the 57th Hawaii International Conference on
    System Sciences</i>. Hawaii International Conference on System Sciences 2024,
    Honolulu.
  bibtex: '@inproceedings{Hemmrich_Schäfer_Hansmeier_Beverungen_2024, title={The Value
    of Reputation Systems in Business Contexts–A Qualitative Study Taking the View
    of Buyers}, booktitle={Proceedings of the 57th Hawaii International Conference
    on System Sciences}, author={Hemmrich, Simon and Schäfer, Jannika Marie and Hansmeier,
    Philipp and Beverungen, Daniel}, year={2024} }'
  chicago: Hemmrich, Simon, Jannika Marie Schäfer, Philipp Hansmeier, and Daniel Beverungen.
    “The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking
    the View of Buyers.” In <i>Proceedings of the 57th Hawaii International Conference
    on System Sciences</i>, 2024.
  ieee: S. Hemmrich, J. M. Schäfer, P. Hansmeier, and D. Beverungen, “The Value of
    Reputation Systems in Business Contexts–A Qualitative Study Taking the View of
    Buyers,” presented at the Hawaii International Conference on System Sciences 2024,
    Honolulu, 2024.
  mla: Hemmrich, Simon, et al. “The Value of Reputation Systems in Business Contexts–A
    Qualitative Study Taking the View of Buyers.” <i>Proceedings of the 57th Hawaii
    International Conference on System Sciences</i>, 2024.
  short: 'S. Hemmrich, J.M. Schäfer, P. Hansmeier, D. Beverungen, in: Proceedings
    of the 57th Hawaii International Conference on System Sciences, 2024.'
conference:
  end_date: 2024-01-06
  location: Honolulu
  name: Hawaii International Conference on System Sciences 2024
  start_date: 2024-01-03
date_created: 2024-06-27T09:52:26Z
date_updated: 2024-06-27T10:01:29Z
department:
- _id: '195'
keyword:
- Electronic Marketing
- business-to-business
- new design approach
- reputation systems
- value for buyers.
language:
- iso: eng
main_file_link:
- url: https://www.researchgate.net/profile/Simon-Hemmrich-3/publication/374550987_The_Value_of_Reputation_Systems_in_Business_Contexts_-A_Qualitative_Study_Taking_the_View_of_Buyers/links/652406723ab6cb4ec6d01951/The-Value-of-Reputation-Systems-in-Business-Contexts-A-Qualitative-Study-Taking-the-View-of-Buyers.pdf
publication: Proceedings of the 57th Hawaii International Conference on System Sciences
publication_status: published
status: public
title: The Value of Reputation Systems in Business Contexts–A Qualitative Study Taking
  the View of Buyers
type: conference
user_id: '74374'
year: '2024'
...
---
_id: '54025'
abstract:
- lang: eng
  text: "Excellent Information Systems (IS) bachelor or master student theses have
    the potential to inform the\r\nscientific community about interesting findings
    about IS phenomena. However, transforming such\r\ntheses into scientific working
    papers is not only time-consuming for the student and the supervisor, but\r\nalso
    purely voluntary. Part of the problem is that few IS faculties offer any structured
    course for the\r\ntransformation process as part of their curriculum. This significantly
    reduces the proportion of\r\noutstanding theses that are developed into working
    papers and, ultimately, into publications, resulting\r\nin a loss of knowledge
    for the broader IS community. To address this structural deficit, we aim to\r\ndevelop
    and implement a credit course and open educational resources (e.g., course schedule,
    slides,\r\nvideos) that support students in developing their theses into publishable
    scientific research papers. This\r\napproach not only enriches the scientific
    discourse but also presents a research-oriented educational\r\ndisruption for
    the IS community."
author:
- first_name: Maike
  full_name: Althaus, Maike
  id: '61896'
  last_name: Althaus
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
citation:
  ama: 'Althaus M, Hansmeier P. The Imperative of Revival Strategies through Digital
    Transformation in the Cultural Sector - A Taxonomy Approach. In: <i>Proceedings
    of the Thirty-Second European Conference on Information Systems (ECIS 2024)</i>.
    ; 2024.'
  apa: Althaus, M., &#38; Hansmeier, P. (2024). The Imperative of Revival Strategies
    through Digital Transformation in the Cultural Sector - A Taxonomy Approach. <i>Proceedings
    of the Thirty-Second European Conference on Information Systems (ECIS 2024)</i>.
    ECIS 2024, Paphos, Cyprus.
  bibtex: '@inproceedings{Althaus_Hansmeier_2024, title={The Imperative of Revival
    Strategies through Digital Transformation in the Cultural Sector - A Taxonomy
    Approach}, booktitle={Proceedings of the Thirty-Second European Conference on
    Information Systems (ECIS 2024)}, author={Althaus, Maike and Hansmeier, Philipp},
    year={2024} }'
  chicago: Althaus, Maike, and Philipp Hansmeier. “The Imperative of Revival Strategies
    through Digital Transformation in the Cultural Sector - A Taxonomy Approach.”
    In <i>Proceedings of the Thirty-Second European Conference on Information Systems
    (ECIS 2024)</i>, 2024.
  ieee: M. Althaus and P. Hansmeier, “The Imperative of Revival Strategies through
    Digital Transformation in the Cultural Sector - A Taxonomy Approach,” presented
    at the ECIS 2024, Paphos, Cyprus, 2024.
  mla: Althaus, Maike, and Philipp Hansmeier. “The Imperative of Revival Strategies
    through Digital Transformation in the Cultural Sector - A Taxonomy Approach.”
    <i>Proceedings of the Thirty-Second European Conference on Information Systems
    (ECIS 2024)</i>, 2024.
  short: 'M. Althaus, P. Hansmeier, in: Proceedings of the Thirty-Second European
    Conference on Information Systems (ECIS 2024), 2024.'
conference:
  location: Paphos, Cyprus
  name: ECIS 2024
date_created: 2024-05-07T15:03:35Z
date_updated: 2025-12-04T12:08:50Z
department:
- _id: '276'
- _id: '526'
jel:
- Z1
keyword:
- Student Thesis
- Scientific Publishing
- Course Implementation
language:
- iso: eng
publication: Proceedings of the Thirty-Second European Conference on Information Systems
  (ECIS 2024)
publication_status: published
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://aisel.aisnet.org/ecis2024/track12_digtrans/track12_digtrans/3/
status: public
title: The Imperative of Revival Strategies through Digital Transformation in the
  Cultural Sector - A Taxonomy Approach
type: conference
user_id: '55603'
year: '2024'
...
---
_id: '54454'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Hansmeier P, zur Heiden P, Beverungen D. MODELING CUSTOMER JOURNEYS IN DIGITAL
    DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE . In: <i>Proceedings of the
    Thirty-Second European Conference on Information Systems (ECIS 2024)</i>. ; 2024.'
  apa: 'Hansmeier, P., zur Heiden, P., &#38; Beverungen, D. (2024). MODELING CUSTOMER
    JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE . <i>Proceedings
    of the Thirty-Second European Conference on Information Systems (ECIS 2024)</i>.'
  bibtex: '@inproceedings{Hansmeier_zur Heiden_Beverungen_2024, title={MODELING CUSTOMER
    JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE }, booktitle={Proceedings
    of the Thirty-Second European Conference on Information Systems (ECIS 2024)},
    author={Hansmeier, Philipp and zur Heiden, Philipp and Beverungen, Daniel}, year={2024}
    }'
  chicago: 'Hansmeier, Philipp, Philipp zur Heiden, and Daniel Beverungen. “MODELING
    CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE
    .” In <i>Proceedings of the Thirty-Second European Conference on Information Systems
    (ECIS 2024)</i>, 2024.'
  ieee: 'P. Hansmeier, P. zur Heiden, and D. Beverungen, “MODELING CUSTOMER JOURNEYS
    IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING LANGUAGE ,” Paphos, 2024.'
  mla: 'Hansmeier, Philipp, et al. “MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS:
    A DOMAIN-SPECIFIC MODELING LANGUAGE .” <i>Proceedings of the Thirty-Second European
    Conference on Information Systems (ECIS 2024)</i>, 2024.'
  short: 'P. Hansmeier, P. zur Heiden, D. Beverungen, in: Proceedings of the Thirty-Second
    European Conference on Information Systems (ECIS 2024), 2024.'
conference:
  location: Paphos
date_created: 2024-05-27T07:49:44Z
date_updated: 2025-12-04T12:08:26Z
jel:
- L86
language:
- iso: eng
publication: Proceedings of the Thirty-Second European Conference on Information Systems
  (ECIS 2024)
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://aisel.aisnet.org/ecis2024/track10_dmds_ecosystems/track10_dmds_ecosystems/8/
status: public
title: 'MODELING CUSTOMER JOURNEYS IN DIGITAL DATA ECOSYSTEMS: A DOMAIN-SPECIFIC MODELING
  LANGUAGE '
type: conference
user_id: '55603'
year: '2024'
...
---
_id: '54453'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
citation:
  ama: 'Hansmeier P, zur Heiden P. CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE
    FRAMEWORK FOR CULTURAL EVENTS . In: <i>Proceedings of the Thirty-Second European
    Conference on Information Systems (ECIS 2024)</i>. ; 2024.'
  apa: Hansmeier, P., &#38; zur Heiden, P. (2024). CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE)
    EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS . <i>Proceedings of the Thirty-Second
    European Conference on Information Systems (ECIS 2024)</i>.
  bibtex: '@inproceedings{Hansmeier_zur Heiden_2024, title={CONCEPTUALIZING A HYBRID
    (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS }, booktitle={Proceedings
    of the Thirty-Second European Conference on Information Systems (ECIS 2024)},
    author={Hansmeier, Philipp and zur Heiden, Philipp}, year={2024} }'
  chicago: Hansmeier, Philipp, and Philipp zur Heiden. “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE)
    EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS .” In <i>Proceedings of the Thirty-Second
    European Conference on Information Systems (ECIS 2024)</i>, 2024.
  ieee: P. Hansmeier and P. zur Heiden, “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE)
    EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS ,” Paphos, 2024.
  mla: Hansmeier, Philipp, and Philipp zur Heiden. “CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE)
    EXPERIENCE FRAMEWORK FOR CULTURAL EVENTS .” <i>Proceedings of the Thirty-Second
    European Conference on Information Systems (ECIS 2024)</i>, 2024.
  short: 'P. Hansmeier, P. zur Heiden, in: Proceedings of the Thirty-Second European
    Conference on Information Systems (ECIS 2024), 2024.'
conference:
  location: Paphos
date_created: 2024-05-27T07:35:51Z
date_updated: 2025-12-04T12:07:47Z
jel:
- L86
language:
- iso: eng
publication: Proceedings of the Thirty-Second European Conference on Information Systems
  (ECIS 2024)
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://aisel.aisnet.org/ecis2024/track11_dss/track11_dss/4/
status: public
title: 'CONCEPTUALIZING A HYBRID (ONLINE-OFFLINE) EXPERIENCE FRAMEWORK FOR CULTURAL
  EVENTS '
type: conference
user_id: '55603'
year: '2024'
...
---
_id: '46892'
author:
- first_name: Philipp
  full_name: Hansmeier, Philipp
  id: '55603'
  last_name: Hansmeier
citation:
  ama: 'Hansmeier P. Exploring Platform Types and Related Concepts in  Service Research
    – A Systematic Scoping Literature  Review . In: <i>Proceedings of the 18th International
    Conference on Wirtschaftsinformatik (WI23)</i>. Proceedings of the 18th International
    Conference on Wirtschaftsinformatik. ; 2023.'
  apa: Hansmeier, P. (2023). Exploring Platform Types and Related Concepts in  Service
    Research – A Systematic Scoping Literature  Review . <i>Proceedings of the 18th
    International Conference on Wirtschaftsinformatik (WI23)</i>.
  bibtex: '@inproceedings{Hansmeier_2023, series={Proceedings of the 18th International
    Conference on Wirtschaftsinformatik}, title={Exploring Platform Types and Related
    Concepts in  Service Research – A Systematic Scoping Literature  Review }, booktitle={Proceedings
    of the 18th International Conference on Wirtschaftsinformatik (WI23)}, author={Hansmeier,
    Philipp}, year={2023}, collection={Proceedings of the 18th International Conference
    on Wirtschaftsinformatik} }'
  chicago: Hansmeier, Philipp. “Exploring Platform Types and Related Concepts in 
    Service Research – A Systematic Scoping Literature  Review .” In <i>Proceedings
    of the 18th International Conference on Wirtschaftsinformatik (WI23)</i>. Proceedings
    of the 18th International Conference on Wirtschaftsinformatik, 2023.
  ieee: P. Hansmeier, “Exploring Platform Types and Related Concepts in  Service Research
    – A Systematic Scoping Literature  Review ,” Paderborn, 2023.
  mla: Hansmeier, Philipp. “Exploring Platform Types and Related Concepts in  Service
    Research – A Systematic Scoping Literature  Review .” <i>Proceedings of the 18th
    International Conference on Wirtschaftsinformatik (WI23)</i>, 2023.
  short: 'P. Hansmeier, in: Proceedings of the 18th International Conference on Wirtschaftsinformatik
    (WI23), 2023.'
conference:
  location: Paderborn
date_created: 2023-09-08T12:02:25Z
date_updated: 2025-12-04T12:07:15Z
jel:
- L86
language:
- iso: eng
publication: Proceedings of the 18th International Conference on Wirtschaftsinformatik
  (WI23)
quality_controlled: '1'
related_material:
  link:
  - relation: confirmation
    url: https://aisel.aisnet.org/wi2023/21/
series_title: Proceedings of the 18th International Conference on Wirtschaftsinformatik
status: public
title: 'Exploring Platform Types and Related Concepts in  Service Research – A Systematic
  Scoping Literature  Review '
type: conference
user_id: '55603'
year: '2023'
...