---
_id: '59802'
author:
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Frank
  full_name: Köhne, Frank
  last_name: Köhne
- first_name: Sina
  full_name: Nordlohne, Sina
  last_name: Nordlohne
- first_name: Daniel
  full_name: Alile, Daniel
  last_name: Alile
- first_name: Andrees
  full_name: Latten, Andrees
  last_name: Latten
citation:
  ama: 'Löhr B, Bartelheimer C, Köhne F, Nordlohne S, Alile D, Latten A. Forging the LongSWORD:
    Exaptation and Enhancement of the SWORD Framework for Workaround Detection. In:
    <i>Business Process Management Workshops</i>. Springer Nature Switzerland; 2025.
    doi:<a href="https://doi.org/10.1007/978-3-031-78666-2_24">10.1007/978-3-031-78666-2_24</a>'
  apa: 'Löhr, B., Bartelheimer, C., Köhne, F., Nordlohne, S., Alile, D., &#38; Latten,
    A. (2025). Forging the LongSWORD: Exaptation and Enhancement of the SWORD Framework
    for Workaround Detection. In <i>Business Process Management Workshops</i>. Springer
    Nature Switzerland. <a href="https://doi.org/10.1007/978-3-031-78666-2_24">https://doi.org/10.1007/978-3-031-78666-2_24</a>'
  bibtex: '@inbook{Löhr_Bartelheimer_Köhne_Nordlohne_Alile_Latten_2025, place={Cham},
    title={Forging the LongSWORD: Exaptation and Enhancement of the SWORD Framework
    for Workaround Detection}, DOI={<a href="https://doi.org/10.1007/978-3-031-78666-2_24">10.1007/978-3-031-78666-2_24</a>},
    booktitle={Business Process Management Workshops}, publisher={Springer Nature
    Switzerland}, author={Löhr, Bernd and Bartelheimer, Christian and Köhne, Frank
    and Nordlohne, Sina and Alile, Daniel and Latten, Andrees}, year={2025} }'
  chicago: 'Löhr, Bernd, Christian Bartelheimer, Frank Köhne, Sina Nordlohne, Daniel
    Alile, and Andrees Latten. “Forging the LongSWORD: Exaptation and Enhancement
    of the SWORD Framework for Workaround Detection.” In <i>Business Process Management
    Workshops</i>. Cham: Springer Nature Switzerland, 2025. <a href="https://doi.org/10.1007/978-3-031-78666-2_24">https://doi.org/10.1007/978-3-031-78666-2_24</a>.'
  ieee: 'B. Löhr, C. Bartelheimer, F. Köhne, S. Nordlohne, D. Alile, and A. Latten,
    “Forging the LongSWORD: Exaptation and Enhancement of the SWORD Framework for Workaround
    Detection,” in <i>Business Process Management Workshops</i>, Cham: Springer Nature
    Switzerland, 2025.'
  mla: 'Löhr, Bernd, et al. “Forging the LongSWORD: Exaptation and Enhancement of the SWORD
    Framework for Workaround Detection.” <i>Business Process Management Workshops</i>,
    Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-031-78666-2_24">10.1007/978-3-031-78666-2_24</a>.'
  short: 'B. Löhr, C. Bartelheimer, F. Köhne, S. Nordlohne, D. Alile, A. Latten, in:
    Business Process Management Workshops, Springer Nature Switzerland, Cham, 2025.'
date_created: 2025-05-05T10:09:12Z
date_updated: 2025-05-05T10:12:08Z
department:
- _id: '195'
doi: 10.1007/978-3-031-78666-2_24
language:
- iso: eng
place: Cham
publication: Business Process Management Workshops
publication_identifier:
  isbn:
  - '9783031786655'
  - '9783031786662'
  issn:
  - 1865-1348
  - 1865-1356
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: 'Forging the LongSWORD: Exaptation and Enhancement of the SWORD Framework for Workaround
  Detection'
type: book_chapter
user_id: '56760'
year: '2025'
...
---
_id: '60004'
abstract:
- lang: eng
  text: Process mining has been established as a data-driven approach to analyze and
    improve business processes based on event data documented in event logs. A core
    assumption for meaningful analyses is that event data accurately represent the
    real-world execution of business processes in an organization. However, anecdotal
    evidence and recent case studies show that these aspects do not always align,
    and the business process management community is only beginning to investigate
    the mechanisms generating mismatches between process execution and event data.
    This study aims to identify the role of workarounds goal-directed deviations from
    standard processes performed by process participants to overcome obstacles– in
    this context. Through an inductive multiple case study of 13 workarounds in four
    organizations, three mismatch categories between event logs and real-world process
    execution related to workarounds are identified and explored. This study contributes
    to the literature by describing how workarounds can act as mechanisms that cause
    mismatches between process execution and event data, adding to the discussion
    on process drift and workaround mining. Furthermore, exploring the mismatch categories
    offers insights for practitioners and researchers on how to handle and interpret
    data quality issues in event data.
author:
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: Bartelheimer C, Löhr B, Reineke MF, Aßbrock A, Beverungen D. Workarounds as
    a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study.
    <i>Business &#38; Information Systems Engineering</i>. Published online 2025.
    doi:<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>
  apa: Bartelheimer, C., Löhr, B., Reineke, M. F., Aßbrock, A., &#38; Beverungen,
    D. (2025). Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study. <i>Business &#38; Information Systems Engineering</i>.
    <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>
  bibtex: '@article{Bartelheimer_Löhr_Reineke_Aßbrock_Beverungen_2025, title={Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study},
    DOI={<a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>},
    journal={Business &#38; Information Systems Engineering}, publisher={Springer
    Science and Business Media LLC}, author={Bartelheimer, Christian and Löhr, Bernd
    and Reineke, Malte Fabian and Aßbrock, Agnes and Beverungen, Daniel}, year={2025}
    }'
  chicago: Bartelheimer, Christian, Bernd Löhr, Malte Fabian Reineke, Agnes Aßbrock,
    and Daniel Beverungen. “Workarounds as a Cause of Mismatches in Business Processes—Insights
    from a Multiple Case Study.” <i>Business &#38; Information Systems Engineering</i>,
    2025. <a href="https://doi.org/10.1007/s12599-025-00943-5">https://doi.org/10.1007/s12599-025-00943-5</a>.
  ieee: 'C. Bartelheimer, B. Löhr, M. F. Reineke, A. Aßbrock, and D. Beverungen, “Workarounds
    as a Cause of Mismatches in Business Processes—Insights from a Multiple Case Study,”
    <i>Business &#38; Information Systems Engineering</i>, 2025, doi: <a href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.'
  mla: Bartelheimer, Christian, et al. “Workarounds as a Cause of Mismatches in Business
    Processes—Insights from a Multiple Case Study.” <i>Business &#38; Information
    Systems Engineering</i>, Springer Science and Business Media LLC, 2025, doi:<a
    href="https://doi.org/10.1007/s12599-025-00943-5">10.1007/s12599-025-00943-5</a>.
  short: C. Bartelheimer, B. Löhr, M.F. Reineke, A. Aßbrock, D. Beverungen, Business
    &#38; Information Systems Engineering (2025).
date_created: 2025-05-21T08:22:11Z
date_updated: 2025-08-12T11:35:26Z
department:
- _id: '195'
doi: 10.1007/s12599-025-00943-5
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_identifier:
  issn:
  - 2363-7005
  - 1867-0202
publication_status: published
publisher: Springer Science and Business Media LLC
status: public
title: Workarounds as a Cause of Mismatches in Business Processes—Insights from a
  Multiple Case Study
type: journal_article
user_id: '56760'
year: '2025'
...
---
_id: '61375'
author:
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Agnes
  full_name: Aßbrock, Agnes
  last_name: Aßbrock
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Reineke MF, Löhr B, Aßbrock A, Bartelheimer C, Beverungen D. From Temporary
    Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds. In: <i>International
    Conference on Business Process Management 2025</i>. Springer Nature Switzerland;
    2025. doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>'
  apa: Reineke, M. F., Löhr, B., Aßbrock, A., Bartelheimer, C., &#38; Beverungen,
    D. (2025). From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds. <i>International Conference on Business Process Management 2025</i>.
    <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>
  bibtex: '@inproceedings{Reineke_Löhr_Aßbrock_Bartelheimer_Beverungen_2025, place={Cham},
    title={From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating
    Workarounds}, DOI={<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>},
    booktitle={International Conference on Business Process Management 2025}, publisher={Springer
    Nature Switzerland}, author={Reineke, Malte Fabian and Löhr, Bernd and Aßbrock,
    Agnes and Bartelheimer, Christian and Beverungen, Daniel}, year={2025} }'
  chicago: 'Reineke, Malte Fabian, Bernd Löhr, Agnes Aßbrock, Christian Bartelheimer,
    and Daniel Beverungen. “From Temporary Fixes to Informed Decisions—Design Echelons
    for Evaluating Workarounds.” In <i>International Conference on Business Process
    Management 2025</i>. Cham: Springer Nature Switzerland, 2025. <a href="https://doi.org/10.1007/978-3-032-02867-9_32">https://doi.org/10.1007/978-3-032-02867-9_32</a>.'
  ieee: 'M. F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, and D. Beverungen, “From
    Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds,”
    2025, doi: <a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.'
  mla: Reineke, Malte Fabian, et al. “From Temporary Fixes to Informed Decisions—Design
    Echelons for Evaluating Workarounds.” <i>International Conference on Business
    Process Management 2025</i>, Springer Nature Switzerland, 2025, doi:<a href="https://doi.org/10.1007/978-3-032-02867-9_32">10.1007/978-3-032-02867-9_32</a>.
  short: 'M.F. Reineke, B. Löhr, A. Aßbrock, C. Bartelheimer, D. Beverungen, in: International
    Conference on Business Process Management 2025, Springer Nature Switzerland, Cham,
    2025.'
date_created: 2025-09-18T15:21:13Z
date_updated: 2025-10-14T06:55:45Z
department:
- _id: '195'
doi: 10.1007/978-3-032-02867-9_32
language:
- iso: eng
place: Cham
publication: International Conference on Business Process Management 2025
publication_identifier:
  isbn:
  - '9783032028662'
  - '9783032028679'
  issn:
  - 0302-9743
  - 1611-3349
publication_status: published
publisher: Springer Nature Switzerland
status: public
title: From Temporary Fixes to Informed Decisions—Design Echelons for Evaluating Workarounds
type: conference
user_id: '60641'
year: '2025'
...
---
_id: '55622'
abstract:
- lang: eng
  text: <jats:title>Zusammenfassung</jats:title><jats:p>Die zunehmende Relevanz von
    Low- und No-Code-Anwendungen in Wissenschaft und Praxis ist darauf zurückzuführen,
    dass sie Unternehmen die Automatisierung von Prozessen und Aktivitäten trotz begrenzter
    IT-Kenntnisse ermöglichen. Dies ist von besonderer Bedeutung, da zahlreiche Unternehmen
    mit Herausforderungen wie dem Fachkräftemangel sowie einer alternden Belegschaft
    konfrontiert sind. Low- und No-Code-Anwendungen weisen ein beachtliches Potenzial
    auf, Automatisierungen erfolgreich trotz limitierter Ressourcen umzusetzen. Im
    Rahmen einer Fallstudie in einem Unternehmen der Energiebranche wurde untersucht,
    welche Herausforderungen die Implementierung von Low- und No-Code-Anwendungen
    mit sich bringt und wie diesen begegnet werden kann. Aus den Erkenntnissen wurden
    vier Erfolgsfaktoren abgeleitet, die für andere Unternehmen als Grundlage dienen
    können, um die Entwicklung von Low- und No-Code-Automatisierungen erfolgreich
    umzusetzen. (1) Ein Minimum Viable Product stärkt das Verständnis von LCNC-Plattformen.
    (2) Die Modularisierung von Entwicklungsaufgaben können zu einer ressourceneffizienteren
    Entwicklung führen. (3) Nebenprodukte der Entwicklung können fortlaufend Automatisierungsprojekte
    fördern. (4) Vorzeitige Releases in Livesystemen liefern wertvolle Verbesserungsvorschläge.</jats:p>
author:
- first_name: Alexander Marcus
  full_name: Skolik, Alexander Marcus
  id: '92908'
  last_name: Skolik
  orcid: 0009-0006-2519-1765
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
- first_name: Philipp
  full_name: zur Heiden, Philipp
  id: '64394'
  last_name: zur Heiden
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
citation:
  ama: Skolik AM, Löhr B, zur Heiden P, Bartelheimer C. Nutzung von Low- und No-Code-Anwendungen
    zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation
    of low- and no-code applications to automate business processes in regulated energy
    markets. <i>HMD Praxis der Wirtschaftsinformatik</i>. Published online 2024. doi:<a
    href="https://doi.org/10.1365/s40702-024-01101-3">10.1365/s40702-024-01101-3</a>
  apa: Skolik, A. M., Löhr, B., zur Heiden, P., &#38; Bartelheimer, C. (2024). Nutzung
    von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in
    regulierten Energiemärkten Utilisation of low- and no-code applications to automate
    business processes in regulated energy markets. <i>HMD Praxis der Wirtschaftsinformatik</i>.
    <a href="https://doi.org/10.1365/s40702-024-01101-3">https://doi.org/10.1365/s40702-024-01101-3</a>
  bibtex: '@article{Skolik_Löhr_zur Heiden_Bartelheimer_2024, title={Nutzung von Low-
    und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten
    Energiemärkten Utilisation of low- and no-code applications to automate business
    processes in regulated energy markets}, DOI={<a href="https://doi.org/10.1365/s40702-024-01101-3">10.1365/s40702-024-01101-3</a>},
    journal={HMD Praxis der Wirtschaftsinformatik}, publisher={Springer Fachmedien
    Wiesbaden GmbH}, author={Skolik, Alexander Marcus and Löhr, Bernd and zur Heiden,
    Philipp and Bartelheimer, Christian}, year={2024} }'
  chicago: Skolik, Alexander Marcus, Bernd Löhr, Philipp zur Heiden, and Christian
    Bartelheimer. “Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von
    Geschäftsprozessen in regulierten Energiemärkten Utilisation of low- and no-code
    applications to automate business processes in regulated energy markets.” <i>HMD
    Praxis der Wirtschaftsinformatik</i>, 2024. <a href="https://doi.org/10.1365/s40702-024-01101-3">https://doi.org/10.1365/s40702-024-01101-3</a>.
  ieee: 'A. M. Skolik, B. Löhr, P. zur Heiden, and C. Bartelheimer, “Nutzung von Low-
    und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen in regulierten
    Energiemärkten Utilisation of low- and no-code applications to automate business
    processes in regulated energy markets,” <i>HMD Praxis der Wirtschaftsinformatik</i>,
    2024, doi: <a href="https://doi.org/10.1365/s40702-024-01101-3">10.1365/s40702-024-01101-3</a>.'
  mla: Skolik, Alexander Marcus, et al. “Nutzung von Low- und No-Code-Anwendungen
    zur Automatisierung von Geschäftsprozessen in regulierten Energiemärkten Utilisation
    of low- and no-code applications to automate business processes in regulated energy
    markets.” <i>HMD Praxis der Wirtschaftsinformatik</i>, Springer Fachmedien Wiesbaden
    GmbH, 2024, doi:<a href="https://doi.org/10.1365/s40702-024-01101-3">10.1365/s40702-024-01101-3</a>.
  short: A.M. Skolik, B. Löhr, P. zur Heiden, C. Bartelheimer, HMD Praxis der Wirtschaftsinformatik
    (2024).
date_created: 2024-08-16T11:05:14Z
date_updated: 2024-08-16T11:06:18Z
doi: 10.1365/s40702-024-01101-3
language:
- iso: ger
publication: HMD Praxis der Wirtschaftsinformatik
publication_identifier:
  issn:
  - 1436-3011
  - 2198-2775
publication_status: published
publisher: Springer Fachmedien Wiesbaden GmbH
status: public
title: Nutzung von Low- und No-Code-Anwendungen zur Automatisierung von Geschäftsprozessen
  in regulierten Energiemärkten Utilisation of low- and no-code applications to automate
  business processes in regulated energy markets
type: journal_article
user_id: '92908'
year: '2024'
...
---
_id: '54434'
author:
- first_name: Jonathan
  full_name: Brock, Jonathan
  last_name: Brock
- first_name: Katharina
  full_name: Brennig, Katharina
  id: '51905'
  last_name: Brennig
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Sebastian
  full_name: von Enzberg, Sebastian
  last_name: von Enzberg
- first_name: Roman
  full_name: Dumitrescu, Roman
  id: '16190'
  last_name: Dumitrescu
citation:
  ama: 'Brock J, Brennig K, Löhr B, Bartelheimer C, von Enzberg S, Dumitrescu R. Improving
    Process Mining Maturity: From Intentions to Action. <i>Business &#38; Information
    Systems Engineering</i>. Published online 2024. doi:<a href="https://doi.org/10.1007/s12599-024-00882-7">10.1007/s12599-024-00882-7</a>'
  apa: 'Brock, J., Brennig, K., Löhr, B., Bartelheimer, C., von Enzberg, S., &#38;
    Dumitrescu, R. (2024). Improving Process Mining Maturity: From Intentions to Action.
    <i>Business &#38; Information Systems Engineering</i>. <a href="https://doi.org/10.1007/s12599-024-00882-7">https://doi.org/10.1007/s12599-024-00882-7</a>'
  bibtex: '@article{Brock_Brennig_Löhr_Bartelheimer_von Enzberg_Dumitrescu_2024, title={Improving
    Process Mining Maturity: From Intentions to Action}, DOI={<a href="https://doi.org/10.1007/s12599-024-00882-7">10.1007/s12599-024-00882-7</a>},
    journal={Business &#38; Information Systems Engineering}, author={Brock, Jonathan
    and Brennig, Katharina and Löhr, Bernd and Bartelheimer, Christian and von Enzberg,
    Sebastian and Dumitrescu, Roman}, year={2024} }'
  chicago: 'Brock, Jonathan, Katharina Brennig, Bernd Löhr, Christian Bartelheimer,
    Sebastian von Enzberg, and Roman Dumitrescu. “Improving Process Mining Maturity:
    From Intentions to Action.” <i>Business &#38; Information Systems Engineering</i>,
    2024. <a href="https://doi.org/10.1007/s12599-024-00882-7">https://doi.org/10.1007/s12599-024-00882-7</a>.'
  ieee: 'J. Brock, K. Brennig, B. Löhr, C. Bartelheimer, S. von Enzberg, and R. Dumitrescu,
    “Improving Process Mining Maturity: From Intentions to Action,” <i>Business &#38;
    Information Systems Engineering</i>, 2024, doi: <a href="https://doi.org/10.1007/s12599-024-00882-7">10.1007/s12599-024-00882-7</a>.'
  mla: 'Brock, Jonathan, et al. “Improving Process Mining Maturity: From Intentions
    to Action.” <i>Business &#38; Information Systems Engineering</i>, 2024, doi:<a
    href="https://doi.org/10.1007/s12599-024-00882-7">10.1007/s12599-024-00882-7</a>.'
  short: J. Brock, K. Brennig, B. Löhr, C. Bartelheimer, S. von Enzberg, R. Dumitrescu,
    Business &#38; Information Systems Engineering (2024).
date_created: 2024-05-23T10:43:18Z
date_updated: 2024-08-19T09:17:58Z
doi: 10.1007/s12599-024-00882-7
language:
- iso: eng
publication: Business & Information Systems Engineering
publication_status: published
status: public
title: 'Improving Process Mining Maturity: From Intentions to Action'
type: journal_article
user_id: '56760'
year: '2024'
...
---
_id: '54583'
author:
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: 'Agnes '
  full_name: 'Assbrock, Agnes '
  last_name: Assbrock
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
citation:
  ama: 'Beverungen D, Bartelheimer C, Assbrock A, Löhr B. Workaround-to-Innovation
    — Exploring Bottom-Up Process Re-Design. In: <i>European Conference on Information
    Systems (ECIS)</i>. ; 2024.'
  apa: Beverungen, D., Bartelheimer, C., Assbrock, A., &#38; Löhr, B. (2024). Workaround-to-Innovation
    — Exploring Bottom-Up Process Re-Design. <i>European Conference on Information
    Systems (ECIS)</i>. 32nd European Conference on Information Systems, Paphos, Cyprys.
  bibtex: '@inproceedings{Beverungen_Bartelheimer_Assbrock_Löhr_2024, title={Workaround-to-Innovation
    — Exploring Bottom-Up Process Re-Design}, booktitle={European Conference on Information
    Systems (ECIS)}, author={Beverungen, Daniel and Bartelheimer, Christian and Assbrock,
    Agnes  and Löhr, Bernd}, year={2024} }'
  chicago: Beverungen, Daniel, Christian Bartelheimer, Agnes  Assbrock, and Bernd
    Löhr. “Workaround-to-Innovation — Exploring Bottom-Up Process Re-Design.” In <i>European
    Conference on Information Systems (ECIS)</i>, 2024.
  ieee: D. Beverungen, C. Bartelheimer, A. Assbrock, and B. Löhr, “Workaround-to-Innovation
    — Exploring Bottom-Up Process Re-Design,” presented at the 32nd European Conference
    on Information Systems, Paphos, Cyprys, 2024.
  mla: Beverungen, Daniel, et al. “Workaround-to-Innovation — Exploring Bottom-Up
    Process Re-Design.” <i>European Conference on Information Systems (ECIS)</i>,
    2024.
  short: 'D. Beverungen, C. Bartelheimer, A. Assbrock, B. Löhr, in: European Conference
    on Information Systems (ECIS), 2024.'
conference:
  location: Paphos, Cyprys
  name: 32nd European Conference on Information Systems
date_created: 2024-06-04T12:14:56Z
date_updated: 2025-05-21T08:43:13Z
department:
- _id: '195'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/ecis2024/track08_bpm_di/track08_bpm_di/5/
publication: European Conference on Information Systems (ECIS)
status: public
title: Workaround-to-Innovation — Exploring Bottom-Up Process Re-Design
type: conference
user_id: '56760'
year: '2024'
...
---
_id: '57075'
author:
- first_name: Agnes
  full_name: Assbrock, Agnes
  last_name: Assbrock
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
citation:
  ama: 'Assbrock A, Löhr B, Bartelheimer C, Beverungen D. Workarounds as Catalysts
    for Process Innovation: A Multiple Case Study on Pitfalls and Protocols. In: <i>International
    Conference on Information Systems (ICIS)</i>. ; 2024.'
  apa: 'Assbrock, A., Löhr, B., Bartelheimer, C., &#38; Beverungen, D. (2024). Workarounds
    as Catalysts for Process Innovation: A Multiple Case Study on Pitfalls and Protocols.
    <i>International Conference on Information Systems (ICIS)</i>. International Conference
    on Information Systems (ICIS), Bangkok, Thailand.'
  bibtex: '@inproceedings{Assbrock_Löhr_Bartelheimer_Beverungen_2024, title={Workarounds
    as Catalysts for Process Innovation: A Multiple Case Study on Pitfalls and Protocols},
    booktitle={International Conference on Information Systems (ICIS)}, author={Assbrock,
    Agnes and Löhr, Bernd and Bartelheimer, Christian and Beverungen, Daniel}, year={2024}
    }'
  chicago: 'Assbrock, Agnes, Bernd Löhr, Christian Bartelheimer, and Daniel Beverungen.
    “Workarounds as Catalysts for Process Innovation: A Multiple Case Study on Pitfalls
    and Protocols.” In <i>International Conference on Information Systems (ICIS)</i>,
    2024.'
  ieee: 'A. Assbrock, B. Löhr, C. Bartelheimer, and D. Beverungen, “Workarounds as
    Catalysts for Process Innovation: A Multiple Case Study on Pitfalls and Protocols,”
    presented at the International Conference on Information Systems (ICIS), Bangkok,
    Thailand, 2024.'
  mla: 'Assbrock, Agnes, et al. “Workarounds as Catalysts for Process Innovation:
    A Multiple Case Study on Pitfalls and Protocols.” <i>International Conference
    on Information Systems (ICIS)</i>, 2024.'
  short: 'A. Assbrock, B. Löhr, C. Bartelheimer, D. Beverungen, in: International
    Conference on Information Systems (ICIS), 2024.'
conference:
  end_date: 2024-12-18
  location: Bangkok, Thailand
  name: International Conference on Information Systems (ICIS)
  start_date: 2024-12-15
date_created: 2024-11-13T16:05:54Z
date_updated: 2024-11-13T16:10:47Z
department:
- _id: '195'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/icis2024/org_busproc/org_busproc/5/
publication: International Conference on Information Systems (ICIS)
status: public
title: 'Workarounds as Catalysts for Process Innovation: A Multiple Case Study on
  Pitfalls and Protocols'
type: conference
user_id: '56760'
year: '2024'
...
---
_id: '54589'
author:
- first_name: Katharina
  full_name: Brennig, Katharina
  id: '51905'
  last_name: Brennig
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Jonathan
  full_name: Brock, Jonathan
  last_name: Brock
- first_name: Malte Fabian
  full_name: Reineke, Malte Fabian
  id: '60641'
  last_name: Reineke
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
citation:
  ama: 'Brennig K, Löhr B, Brock J, Reineke MF, Bartelheimer C. Maximizing the Impact
    of Process Mining Research: Four Strategic Guidelines. In: <i>Americas Conference
    on Information Systems (AMCIS)</i>. ; 2024.'
  apa: 'Brennig, K., Löhr, B., Brock, J., Reineke, M. F., &#38; Bartelheimer, C. (2024).
    Maximizing the Impact of Process Mining Research: Four Strategic Guidelines. <i>Americas
    Conference on Information Systems (AMCIS)</i>. 30th Americas Conference on Information
    Systems (AMCIS).'
  bibtex: '@inproceedings{Brennig_Löhr_Brock_Reineke_Bartelheimer_2024, title={Maximizing
    the Impact of Process Mining Research: Four Strategic Guidelines}, booktitle={Americas
    Conference on Information Systems (AMCIS)}, author={Brennig, Katharina and Löhr,
    Bernd and Brock, Jonathan and Reineke, Malte Fabian and Bartelheimer, Christian},
    year={2024} }'
  chicago: 'Brennig, Katharina, Bernd Löhr, Jonathan Brock, Malte Fabian Reineke,
    and Christian Bartelheimer. “Maximizing the Impact of Process Mining Research:
    Four Strategic Guidelines.” In <i>Americas Conference on Information Systems (AMCIS)</i>,
    2024.'
  ieee: 'K. Brennig, B. Löhr, J. Brock, M. F. Reineke, and C. Bartelheimer, “Maximizing
    the Impact of Process Mining Research: Four Strategic Guidelines,” presented at
    the 30th Americas Conference on Information Systems (AMCIS), 2024.'
  mla: 'Brennig, Katharina, et al. “Maximizing the Impact of Process Mining Research:
    Four Strategic Guidelines.” <i>Americas Conference on Information Systems (AMCIS)</i>,
    2024.'
  short: 'K. Brennig, B. Löhr, J. Brock, M.F. Reineke, C. Bartelheimer, in: Americas
    Conference on Information Systems (AMCIS), 2024.'
conference:
  name: 30th Americas Conference on Information Systems (AMCIS)
date_created: 2024-06-04T12:36:52Z
date_updated: 2025-12-03T14:12:14Z
department:
- _id: '195'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/amcis2024/dsa/dsa/14/
publication: Americas Conference on Information Systems (AMCIS)
status: public
title: 'Maximizing the Impact of Process Mining Research: Four Strategic Guidelines'
type: conference
user_id: '56760'
year: '2024'
...
---
_id: '50450'
author:
- first_name: Katharina
  full_name: Brennig, Katharina
  id: '51905'
  last_name: Brennig
- first_name: Kay
  full_name: Benkert, Kay
  last_name: Benkert
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: 'Brennig K, Benkert K, Löhr B, Müller O. Text-Aware Predictive Process Monitoring
    of Knowledge-Intensive Processes: Does Control Flow Matter? In: <i>Business Process
    Management Workshops</i>. ; 2023. doi:<a href="https://doi.org/10.1007/978-3-031-50974-2_33">10.1007/978-3-031-50974-2_33</a>'
  apa: 'Brennig, K., Benkert, K., Löhr, B., &#38; Müller, O. (2023). Text-Aware Predictive
    Process Monitoring of Knowledge-Intensive Processes: Does Control Flow Matter?
    In <i>Business Process Management Workshops</i>. <a href="https://doi.org/10.1007/978-3-031-50974-2_33">https://doi.org/10.1007/978-3-031-50974-2_33</a>'
  bibtex: '@inbook{Brennig_Benkert_Löhr_Müller_2023, title={Text-Aware Predictive
    Process Monitoring of Knowledge-Intensive Processes: Does Control Flow Matter?},
    DOI={<a href="https://doi.org/10.1007/978-3-031-50974-2_33">10.1007/978-3-031-50974-2_33</a>},
    booktitle={Business Process Management Workshops}, author={Brennig, Katharina
    and Benkert, Kay and Löhr, Bernd and Müller, Oliver}, year={2023} }'
  chicago: 'Brennig, Katharina, Kay Benkert, Bernd Löhr, and Oliver Müller. “Text-Aware
    Predictive Process Monitoring of Knowledge-Intensive Processes: Does Control Flow
    Matter?” In <i>Business Process Management Workshops</i>, 2023. <a href="https://doi.org/10.1007/978-3-031-50974-2_33">https://doi.org/10.1007/978-3-031-50974-2_33</a>.'
  ieee: 'K. Brennig, K. Benkert, B. Löhr, and O. Müller, “Text-Aware Predictive Process
    Monitoring of Knowledge-Intensive Processes: Does Control Flow Matter?,” in <i>Business
    Process Management Workshops</i>, 2023.'
  mla: 'Brennig, Katharina, et al. “Text-Aware Predictive Process Monitoring of Knowledge-Intensive
    Processes: Does Control Flow Matter?” <i>Business Process Management Workshops</i>,
    2023, doi:<a href="https://doi.org/10.1007/978-3-031-50974-2_33">10.1007/978-3-031-50974-2_33</a>.'
  short: 'K. Brennig, K. Benkert, B. Löhr, O. Müller, in: Business Process Management
    Workshops, 2023.'
date_created: 2024-01-11T09:26:05Z
date_updated: 2024-01-11T11:22:35Z
department:
- _id: '196'
doi: 10.1007/978-3-031-50974-2_33
language:
- iso: eng
publication: Business Process Management Workshops
publication_identifier:
  isbn:
  - '9783031509735'
  - '9783031509742'
  issn:
  - 1865-1348
  - 1865-1356
publication_status: published
status: public
title: 'Text-Aware Predictive Process Monitoring of Knowledge-Intensive Processes:
  Does Control Flow Matter?'
type: book_chapter
user_id: '51905'
year: '2023'
...
---
_id: '50459'
abstract:
- lang: eng
  text: Organizations employ process mining to discover, check, or enhance process
    models based on data from information systems to improve business processes. Even
    though process mining is increasingly relevant in academia and organizations,
    achieving process mining excellence and generating business value through its
    application is elusive. Maturity models can help to manage interdisciplinary teams
    in their efforts to plan, implement, and manage process mining in organizations.
    However, while numerous maturity models on business process management (BPM) are
    available, recent calls for process mining maturity models indicate a gap in the
    current knowledge base. We systematically design and develop a comprehensive process
    mining maturity model that consists of five factors comprising 23 elements, which
    organizations need to develop to apply process mining sustainably and successfully.
    We contribute to the knowledge base by the exaptation of existing BPM maturity
    models, and validate our model through its application to a real-world scenario.
author:
- first_name: Jonathan
  full_name: Brock, Jonathan
  last_name: Brock
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
  orcid: 0000-0001-9581-4602
- first_name: Katharina
  full_name: Brennig, Katharina
  id: '51905'
  last_name: Brennig
- first_name: Thilo
  full_name: Seger, Thilo
  last_name: Seger
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Sebastian
  full_name: von Enzberg, Sebastian
  last_name: von Enzberg
- first_name: Arno
  full_name: Kühn, Arno
  last_name: Kühn
- first_name: Roman
  full_name: Dumitrescu, Roman
  last_name: Dumitrescu
citation:
  ama: 'Brock J, Löhr B, Brennig K, et al. A Process Mining Maturity Model: Enabling
    Organizations to Assess and Improve their Process Mining Activities. In: <i>European
    Conference on Information Systems (ECIS)</i>. ; 2023.'
  apa: 'Brock, J., Löhr, B., Brennig, K., Seger, T., Bartelheimer, C., von Enzberg,
    S., Kühn, A., &#38; Dumitrescu, R. (2023). A Process Mining Maturity Model: Enabling
    Organizations to Assess and Improve their Process Mining Activities. <i>European
    Conference on Information Systems (ECIS)</i>.'
  bibtex: '@inproceedings{Brock_Löhr_Brennig_Seger_Bartelheimer_von Enzberg_Kühn_Dumitrescu_2023,
    title={A Process Mining Maturity Model: Enabling Organizations to Assess and Improve
    their Process Mining Activities}, booktitle={European Conference on Information
    Systems (ECIS)}, author={Brock, Jonathan and Löhr, Bernd and Brennig, Katharina
    and Seger, Thilo and Bartelheimer, Christian and von Enzberg, Sebastian and Kühn,
    Arno and Dumitrescu, Roman}, year={2023} }'
  chicago: 'Brock, Jonathan, Bernd Löhr, Katharina Brennig, Thilo Seger, Christian
    Bartelheimer, Sebastian von Enzberg, Arno Kühn, and Roman Dumitrescu. “A Process
    Mining Maturity Model: Enabling Organizations to Assess and Improve Their Process
    Mining Activities.” In <i>European Conference on Information Systems (ECIS)</i>,
    2023.'
  ieee: 'J. Brock <i>et al.</i>, “A Process Mining Maturity Model: Enabling Organizations
    to Assess and Improve their Process Mining Activities,” 2023.'
  mla: 'Brock, Jonathan, et al. “A Process Mining Maturity Model: Enabling Organizations
    to Assess and Improve Their Process Mining Activities.” <i>European Conference
    on Information Systems (ECIS)</i>, 2023.'
  short: 'J. Brock, B. Löhr, K. Brennig, T. Seger, C. Bartelheimer, S. von Enzberg,
    A. Kühn, R. Dumitrescu, in: European Conference on Information Systems (ECIS),
    2023.'
date_created: 2024-01-11T11:32:42Z
date_updated: 2025-05-21T08:42:16Z
department:
- _id: '196'
language:
- iso: eng
main_file_link:
- url: https://aisel.aisnet.org/ecis2023_rp/256/
publication: European Conference on Information Systems (ECIS)
status: public
title: 'A Process Mining Maturity Model: Enabling Organizations to Assess and Improve
  their Process Mining Activities'
type: conference
user_id: '56760'
year: '2023'
...
---
_id: '36912'
abstract:
- lang: eng
  text: Existing process mining methods are primarily designed for processes that
    have reached a high degree of digitalization and standardization. In contrast,
    the literature has only begun to discuss how process mining can be applied to
    knowledge-intensive processes—such as product innovation processes—that involve
    creative activities, require organizational flexibility, depend on single actors’
    decision autonomy, and target process-external goals such as customer satisfaction.
    Due to these differences, existing Process Mining methods cannot be applied out-of-the-box
    to analyze knowledge-intensive processes. In this paper, we employ Action Design
    Research (ADR) to design and evaluate a process mining approach for knowledge-intensive
    processes. More specifically, we draw on the two processes of product innovation
    and engineer-to-order in manufacturing contexts. We collected data from 27 interviews
    and conducted 49 workshops to evaluate our IT artifact at different stages in
    the ADR process. From a theoretical perspective, we contribute five design principles
    and a conceptual artifact that prescribe how process mining ought to be designed
    for knowledge-intensive processes in manufacturing. From a managerial perspective,
    we demonstrate how enacting these principles enables their application in practice.
author:
- first_name: Bernd
  full_name: Löhr, Bernd
  id: '56760'
  last_name: Löhr
- first_name: Katharina
  full_name: Brennig, Katharina
  id: '51905'
  last_name: Brennig
- first_name: Christian
  full_name: Bartelheimer, Christian
  id: '49160'
  last_name: Bartelheimer
- first_name: Daniel
  full_name: Beverungen, Daniel
  id: '59677'
  last_name: Beverungen
- first_name: Oliver
  full_name: Müller, Oliver
  id: '72849'
  last_name: Müller
citation:
  ama: 'Löhr B, Brennig K, Bartelheimer C, Beverungen D, Müller O. Process Mining
    of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing.
    In: <i>International Conference on Business Process Management</i>. ; 2022. doi:<a
    href="https://doi.org/10.1007/978-3-031-16103-2_18">10.1007/978-3-031-16103-2_18</a>'
  apa: 'Löhr, B., Brennig, K., Bartelheimer, C., Beverungen, D., &#38; Müller, O.
    (2022). Process Mining of Knowledge-Intensive Processes: An Action Design Research
    Study in Manufacturing. <i>International Conference on Business Process Management</i>.
    <a href="https://doi.org/10.1007/978-3-031-16103-2_18">https://doi.org/10.1007/978-3-031-16103-2_18</a>'
  bibtex: '@inproceedings{Löhr_Brennig_Bartelheimer_Beverungen_Müller_2022, title={Process
    Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing},
    DOI={<a href="https://doi.org/10.1007/978-3-031-16103-2_18">10.1007/978-3-031-16103-2_18</a>},
    booktitle={International Conference on Business Process Management}, author={Löhr,
    Bernd and Brennig, Katharina and Bartelheimer, Christian and Beverungen, Daniel
    and Müller, Oliver}, year={2022} }'
  chicago: 'Löhr, Bernd, Katharina Brennig, Christian Bartelheimer, Daniel Beverungen,
    and Oliver Müller. “Process Mining of Knowledge-Intensive Processes: An Action
    Design Research Study in Manufacturing.” In <i>International Conference on Business
    Process Management</i>, 2022. <a href="https://doi.org/10.1007/978-3-031-16103-2_18">https://doi.org/10.1007/978-3-031-16103-2_18</a>.'
  ieee: 'B. Löhr, K. Brennig, C. Bartelheimer, D. Beverungen, and O. Müller, “Process
    Mining of Knowledge-Intensive Processes: An Action Design Research Study in Manufacturing,”
    2022, doi: <a href="https://doi.org/10.1007/978-3-031-16103-2_18">10.1007/978-3-031-16103-2_18</a>.'
  mla: 'Löhr, Bernd, et al. “Process Mining of Knowledge-Intensive Processes: An Action
    Design Research Study in Manufacturing.” <i>International Conference on Business
    Process Management</i>, 2022, doi:<a href="https://doi.org/10.1007/978-3-031-16103-2_18">10.1007/978-3-031-16103-2_18</a>.'
  short: 'B. Löhr, K. Brennig, C. Bartelheimer, D. Beverungen, O. Müller, in: International
    Conference on Business Process Management, 2022.'
date_created: 2023-01-16T11:04:54Z
date_updated: 2024-01-11T11:35:54Z
department:
- _id: '196'
doi: 10.1007/978-3-031-16103-2_18
language:
- iso: eng
publication: International Conference on Business Process Management
publication_identifier:
  isbn:
  - 978-3-031-16103-2
status: public
title: 'Process Mining of Knowledge-Intensive Processes: An Action Design Research
  Study in Manufacturing'
type: conference
user_id: '51905'
year: '2022'
...