---
_id: '53801'
abstract:
- lang: eng
  text: 'In this study, we evaluate the impact of gender-biased data from German-language
    physician reviews on the fairness of fine-tuned language models. For two different
    downstream tasks, we use data reported to be gender biased and aggregate it with
    annotations. First, we propose a new approach to aspect-based sentiment analysis
    that allows identifying, extracting, and classifying implicit and explicit aspect
    phrases and their polarity within a single model. The second task we present is
    grade prediction, where we predict the overall grade of a review on the basis
    of the review text. For both tasks, we train numerous transformer models and evaluate
    their performance. The aggregation of sensitive attributes, such as a physician’s
    gender and migration background, with individual text reviews allows us to measure
    the performance of the models with respect to these sensitive groups. These group-wise
    performance measures act as extrinsic bias measures for our downstream tasks.
    In addition, we translate several gender-specific templates of the intrinsic bias
    metrics into the German language and evaluate our fine-tuned models. Based on
    this set of tasks, fine-tuned models, and intrinsic and extrinsic bias measures,
    we perform correlation analyses between intrinsic and extrinsic bias measures.
    In terms of sensitive groups and effect sizes, our bias measure results show different
    directions. Furthermore, correlations between measures of intrinsic and extrinsic
    bias can be observed in different directions. This leads us to conclude that gender-biased
    data does not inherently lead to biased models. Other variables, such as template
    dependency for intrinsic measures and label distribution in the data, must be
    taken into account as they strongly influence the metric results. Therefore, we
    suggest that metrics and templates should be chosen according to the given task
    and the biases to be assessed. '
article_number: '102235'
article_type: original
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Falk
  full_name: Maoro, Falk
  last_name: Maoro
- first_name: Michaela
  full_name: Geierhos, Michaela
  last_name: Geierhos
citation:
  ama: 'Kersting J, Maoro F, Geierhos M. Towards comparable ratings: Exploring bias
    in German physician reviews. <i>Data &#38; Knowledge Engineering</i>. 2023;148.
    doi:<a href="https://doi.org/10.1016/j.datak.2023.102235">10.1016/j.datak.2023.102235</a>'
  apa: 'Kersting, J., Maoro, F., &#38; Geierhos, M. (2023). Towards comparable ratings:
    Exploring bias in German physician reviews. <i>Data &#38; Knowledge Engineering</i>,
    <i>148</i>, Article 102235. <a href="https://doi.org/10.1016/j.datak.2023.102235">https://doi.org/10.1016/j.datak.2023.102235</a>'
  bibtex: '@article{Kersting_Maoro_Geierhos_2023, title={Towards comparable ratings:
    Exploring bias in German physician reviews}, volume={148}, DOI={<a href="https://doi.org/10.1016/j.datak.2023.102235">10.1016/j.datak.2023.102235</a>},
    number={102235}, journal={Data &#38; Knowledge Engineering}, publisher={Elsevier},
    author={Kersting, Joschka and Maoro, Falk and Geierhos, Michaela}, year={2023}
    }'
  chicago: 'Kersting, Joschka, Falk Maoro, and Michaela Geierhos. “Towards Comparable
    Ratings: Exploring Bias in German Physician Reviews.” <i>Data &#38; Knowledge
    Engineering</i> 148 (2023). <a href="https://doi.org/10.1016/j.datak.2023.102235">https://doi.org/10.1016/j.datak.2023.102235</a>.'
  ieee: 'J. Kersting, F. Maoro, and M. Geierhos, “Towards comparable ratings: Exploring
    bias in German physician reviews,” <i>Data &#38; Knowledge Engineering</i>, vol.
    148, Art. no. 102235, 2023, doi: <a href="https://doi.org/10.1016/j.datak.2023.102235">10.1016/j.datak.2023.102235</a>.'
  mla: 'Kersting, Joschka, et al. “Towards Comparable Ratings: Exploring Bias in German
    Physician Reviews.” <i>Data &#38; Knowledge Engineering</i>, vol. 148, 102235,
    Elsevier, 2023, doi:<a href="https://doi.org/10.1016/j.datak.2023.102235">10.1016/j.datak.2023.102235</a>.'
  short: J. Kersting, F. Maoro, M. Geierhos, Data &#38; Knowledge Engineering 148
    (2023).
date_created: 2024-04-30T12:30:56Z
date_updated: 2024-04-30T12:41:14Z
ddc:
- '004'
department:
- _id: '579'
doi: 10.1016/j.datak.2023.102235
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2024-04-30T12:34:35Z
  date_updated: 2024-04-30T12:34:35Z
  file_id: '53802'
  file_name: Kersting 2023.pdf
  file_size: 1381398
  relation: main_file
  success: 1
file_date_updated: 2024-04-30T12:34:35Z
funded_apc: '1'
has_accepted_license: '1'
intvolume: '       148'
keyword:
- Language model fairness
- Aspect phrase classification
- Grade prediction
- Physician reviews
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: ' https://doi.org/10.1016/j.datak.2023.102235 '
oa: '1'
project:
- _id: '1'
  grant_number: '160364472'
  name: 'SFB 901: SFB 901: On-The-Fly Computing - Individualisierte IT-Dienstleistungen
    in dynamischen Märkten '
- _id: '3'
  name: 'SFB 901 - B: SFB 901 - Project Area B'
- _id: '9'
  grant_number: '160364472'
  name: 'SFB 901 - B1: SFB 901 - Parametrisierte Servicespezifikation (Subproject
    B1)'
publication: Data & Knowledge Engineering
publication_identifier:
  issn:
  - 0169-023X
publication_status: published
publisher: Elsevier
status: public
title: 'Towards comparable ratings: Exploring bias in German physician reviews'
type: journal_article
user_id: '58701'
volume: 148
year: '2023'
...
---
_id: '44323'
abstract:
- lang: eng
  text: "Reading between the lines has so far been reserved for humans. The present
    dissertation addresses this research gap using machine learning methods.\r\nImplicit
    expressions are not comprehensible by computers and cannot be localized in the
    text. However, many texts arise on interpersonal topics that, unlike commercial
    evaluation texts, often imply information only by means of longer phrases. Examples
    are the kindness and the attentiveness of a doctor, which are only paraphrased
    (“he didn’t even look me in the eye”). The analysis of such data, especially the
    identification and localization of implicit statements, is a research gap (1).
    This work uses so-called Aspect-based Sentiment Analysis as a method for this
    purpose. It remains open how the aspect categories to be extracted can be discovered
    and thematically delineated based on the data (2). Furthermore, it is not yet
    explored how a collection of tools should look like, with which implicit phrases
    can be identified and thus made explicit\r\n(3). Last, it is an open question
    how to correlate the identified phrases from the text data with other data, including
    the investigation of the relationship between quantitative scores (e.g., school
    grades) and the thematically related text (4). Based on these research gaps, the
    research question is posed as follows: Using text mining methods, how can implicit
    rating content be properly interpreted and thus made explicit before it is automatically
    categorized and quantified?\r\nThe uniqueness of this dissertation is based on
    the automated recognition of implicit linguistic statements alongside explicit
    statements. These are identified in unstructured text data so that features expressed
    only in the text can later be compared across data sources, even though they were
    not included in rating categories such as stars or school grades. German-language
    physician ratings from websites in three countries serve as the sample domain.
    The solution approach consists of data creation, a pipeline for text processing
    and analyses based on this. In the data creation, aspect classes are identified
    and delineated across platforms and marked in text data. This results in six datasets
    with over 70,000 annotated sentences and detailed guidelines. The models that
    were created based on the training data extract and categorize the aspects. In
    addition, the sentiment polarity and the evaluation weight, i. e., the importance
    of each phrase, are determined. The models, which are combined in a pipeline,
    are used in a prototype in the form of a web application. The analyses built on
    the pipeline quantify the rating contents by linking the obtained information
    with further data, thus allowing new insights.\r\nAs a result, a toolbox is provided
    to identify quantifiable rating content and categories using text mining for a
    sample domain. This is used to evaluate the approach, which in principle can also
    be adapted to any other domain."
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
citation:
  ama: Kersting J. <i>Identifizierung quantifizierbarer Bewertungsinhalte und -kategorien
    mittels Text Mining</i>. Universität der Bundeswehr München ; 2023.
  apa: Kersting, J. (2023). <i>Identifizierung quantifizierbarer Bewertungsinhalte
    und -kategorien mittels Text Mining</i>. Universität der Bundeswehr München .
  bibtex: '@book{Kersting_2023, place={Neubiberg}, title={Identifizierung quantifizierbarer
    Bewertungsinhalte und -kategorien mittels Text Mining}, publisher={Universität
    der Bundeswehr München }, author={Kersting, Joschka}, year={2023} }'
  chicago: 'Kersting, Joschka. <i>Identifizierung quantifizierbarer Bewertungsinhalte
    und -kategorien mittels Text Mining</i>. Neubiberg: Universität der Bundeswehr
    München , 2023.'
  ieee: 'J. Kersting, <i>Identifizierung quantifizierbarer Bewertungsinhalte und -kategorien
    mittels Text Mining</i>. Neubiberg: Universität der Bundeswehr München , 2023.'
  mla: Kersting, Joschka. <i>Identifizierung quantifizierbarer Bewertungsinhalte und
    -kategorien mittels Text Mining</i>. Universität der Bundeswehr München , 2023.
  short: J. Kersting, Identifizierung quantifizierbarer Bewertungsinhalte und -kategorien
    mittels Text Mining, Universität der Bundeswehr München , Neubiberg, 2023.
date_created: 2023-05-02T12:54:00Z
date_updated: 2023-07-03T12:29:50Z
department:
- _id: '579'
- _id: '7'
language:
- iso: ger
page: '208'
place: Neubiberg
project:
- _id: '1'
  grant_number: '160364472'
  name: 'SFB 901: SFB 901'
- _id: '3'
  name: 'SFB 901 - B: SFB 901 - Project Area B'
- _id: '9'
  grant_number: '160364472'
  name: 'SFB 901 - B1: SFB 901 - Subproject B1'
publication_status: published
publisher: 'Universität der Bundeswehr München '
related_material:
  link:
  - relation: supplementary_material
    url: https://athene-forschung.unibw.de/145003
status: public
supervisor:
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
title: Identifizierung quantifizierbarer Bewertungsinhalte und -kategorien mittels
  Text Mining
type: dissertation
user_id: '58701'
year: '2023'
...
---
_id: '45882'
author:
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
- first_name: Wei-Fan
  full_name: Chen, Wei-Fan
  id: '82920'
  last_name: Chen
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Henning
  full_name: Wachsmuth, Henning
  last_name: Wachsmuth
citation:
  ama: 'Bäumer FS, Chen W-F, Geierhos M, Kersting J, Wachsmuth H. Dialogue-based Requirement
    Compensation and Style-adjusted Data-to-text Generation. In: Haake C-J, Meyer
    auf der Heide F, Platzner M, Wachsmuth H, Wehrheim H, eds. <i>On-The-Fly Computing
    -- Individualized IT-Services in Dynamic Markets</i>. Vol 412. Verlagsschriftenreihe
    des Heinz Nixdorf Instituts. Heinz Nixdorf Institut, Universität Paderborn; 2023:65-84.
    doi:<a href="https://doi.org/10.5281/zenodo.8068456">10.5281/zenodo.8068456</a>'
  apa: Bäumer, F. S., Chen, W.-F., Geierhos, M., Kersting, J., &#38; Wachsmuth, H.
    (2023). Dialogue-based Requirement Compensation and Style-adjusted Data-to-text
    Generation. In C.-J. Haake, F. Meyer auf der Heide, M. Platzner, H. Wachsmuth,
    &#38; H. Wehrheim (Eds.), <i>On-The-Fly Computing -- Individualized IT-services
    in dynamic markets</i> (Vol. 412, pp. 65–84). Heinz Nixdorf Institut, Universität
    Paderborn. <a href="https://doi.org/10.5281/zenodo.8068456">https://doi.org/10.5281/zenodo.8068456</a>
  bibtex: '@inbook{Bäumer_Chen_Geierhos_Kersting_Wachsmuth_2023, place={Paderborn},
    series={Verlagsschriftenreihe des Heinz Nixdorf Instituts}, title={Dialogue-based
    Requirement Compensation and Style-adjusted Data-to-text Generation}, volume={412},
    DOI={<a href="https://doi.org/10.5281/zenodo.8068456">10.5281/zenodo.8068456</a>},
    booktitle={On-The-Fly Computing -- Individualized IT-services in dynamic markets},
    publisher={Heinz Nixdorf Institut, Universität Paderborn}, author={Bäumer, Frederik
    Simon and Chen, Wei-Fan and Geierhos, Michaela and Kersting, Joschka and Wachsmuth,
    Henning}, editor={Haake, Claus-Jochen and Meyer auf der Heide, Friedhelm and Platzner,
    Marco and Wachsmuth, Henning and Wehrheim, Heike}, year={2023}, pages={65–84},
    collection={Verlagsschriftenreihe des Heinz Nixdorf Instituts} }'
  chicago: 'Bäumer, Frederik Simon, Wei-Fan Chen, Michaela Geierhos, Joschka Kersting,
    and Henning Wachsmuth. “Dialogue-Based Requirement Compensation and Style-Adjusted
    Data-to-Text Generation.” In <i>On-The-Fly Computing -- Individualized IT-Services
    in Dynamic Markets</i>, edited by Claus-Jochen Haake, Friedhelm Meyer auf der
    Heide, Marco Platzner, Henning Wachsmuth, and Heike Wehrheim, 412:65–84. Verlagsschriftenreihe
    Des Heinz Nixdorf Instituts. Paderborn: Heinz Nixdorf Institut, Universität Paderborn,
    2023. <a href="https://doi.org/10.5281/zenodo.8068456">https://doi.org/10.5281/zenodo.8068456</a>.'
  ieee: 'F. S. Bäumer, W.-F. Chen, M. Geierhos, J. Kersting, and H. Wachsmuth, “Dialogue-based
    Requirement Compensation and Style-adjusted Data-to-text Generation,” in <i>On-The-Fly
    Computing -- Individualized IT-services in dynamic markets</i>, vol. 412, C.-J.
    Haake, F. Meyer auf der Heide, M. Platzner, H. Wachsmuth, and H. Wehrheim, Eds.
    Paderborn: Heinz Nixdorf Institut, Universität Paderborn, 2023, pp. 65–84.'
  mla: Bäumer, Frederik Simon, et al. “Dialogue-Based Requirement Compensation and
    Style-Adjusted Data-to-Text Generation.” <i>On-The-Fly Computing -- Individualized
    IT-Services in Dynamic Markets</i>, edited by Claus-Jochen Haake et al., vol.
    412, Heinz Nixdorf Institut, Universität Paderborn, 2023, pp. 65–84, doi:<a href="https://doi.org/10.5281/zenodo.8068456">10.5281/zenodo.8068456</a>.
  short: 'F.S. Bäumer, W.-F. Chen, M. Geierhos, J. Kersting, H. Wachsmuth, in: C.-J.
    Haake, F. Meyer auf der Heide, M. Platzner, H. Wachsmuth, H. Wehrheim (Eds.),
    On-The-Fly Computing -- Individualized IT-Services in Dynamic Markets, Heinz Nixdorf
    Institut, Universität Paderborn, Paderborn, 2023, pp. 65–84.'
date_created: 2023-07-07T07:29:13Z
date_updated: 2023-07-07T11:20:52Z
ddc:
- '004'
department:
- _id: '7'
- _id: '369'
doi: 10.5281/zenodo.8068456
editor:
- first_name: Claus-Jochen
  full_name: Haake, Claus-Jochen
  last_name: Haake
- first_name: Friedhelm
  full_name: Meyer auf der Heide, Friedhelm
  last_name: Meyer auf der Heide
- first_name: Marco
  full_name: Platzner, Marco
  last_name: Platzner
- first_name: Henning
  full_name: Wachsmuth, Henning
  last_name: Wachsmuth
- first_name: Heike
  full_name: Wehrheim, Heike
  last_name: Wehrheim
file:
- access_level: open_access
  content_type: application/pdf
  creator: florida
  date_created: 2023-07-07T07:28:58Z
  date_updated: 2023-07-07T11:20:52Z
  file_id: '45883'
  file_name: B1-Chapter-SFB-Buch-Final.pdf
  file_size: 1342718
  relation: main_file
file_date_updated: 2023-07-07T11:20:52Z
has_accepted_license: '1'
intvolume: '       412'
language:
- iso: eng
oa: '1'
page: 65-84
place: Paderborn
project:
- _id: '1'
  grant_number: '160364472'
  name: 'SFB 901: SFB 901: On-The-Fly Computing - Individualisierte IT-Dienstleistungen
    in dynamischen Märkten '
- _id: '3'
  name: 'SFB 901 - B: SFB 901 - Project Area B'
- _id: '9'
  grant_number: '160364472'
  name: 'SFB 901 - B1: SFB 901 - Parametrisierte Servicespezifikation (Subproject
    B1)'
publication: On-The-Fly Computing -- Individualized IT-services in dynamic markets
publisher: Heinz Nixdorf Institut, Universität Paderborn
series_title: Verlagsschriftenreihe des Heinz Nixdorf Instituts
status: public
title: Dialogue-based Requirement Compensation and Style-adjusted Data-to-text Generation
type: book_chapter
user_id: '477'
volume: 412
year: '2023'
...
---
_id: '46205'
abstract:
- lang: eng
  text: We present a concept for quantifying evaluative phrases to later compare rating
    texts numerically instead of just relying on stars or grades. We achievethis by
    combining deep learning models in an aspect-based sentiment analysis pipeline
    along with sentiment weighting, polarity, and correlation analyses that combine
    deep learning results with metadata. The results provide new insights for the
    medical field. Our application domain, physician reviews, shows that there are
    millions of review texts on the Internet that cannot yet be comprehensively analyzed
    because previous studies have focused on explicit aspects from other domains (e.g.,
    products). We identify, extract, and classify implicit and explicit aspect phrases
    equally from German-language review texts. To do so, we annotated aspect phrases
    representing reviews on numerous aspects of a physician, medical practice, or
    practice staff. We apply the best performing transformer model, XLM-RoBERTa, to
    a large physician review dataset and correlate the results with existing metadata.
    As a result, we can show different correlations between the sentiment polarity
    of certain aspect classes (e.g., friendliness, practice equipment) and physicians’
    professions (e.g., surgeon, ophthalmologist). As a result, we have individual
    numerical scores that contain a variety of information based on deep learning
    algorithms that extract textual (evaluative) information and metadata from the
    Web.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Geierhos M. Towards Comparable Ratings: Quantifying Evaluative
    Phrases in Physician Reviews. In: Cuzzocrea A, Gusikhin O, Hammoudi S, Quix C,
    eds. <i>Data Management Technologies and Applications</i>. Vol 1860. Communications
    in Computer and Information Science. Springer Nature Switzerland; 2023:45-65.
    doi:<a href="https://doi.org/10.1007/978-3-031-37890-4_3">10.1007/978-3-031-37890-4_3</a>'
  apa: 'Kersting, J., &#38; Geierhos, M. (2023). Towards Comparable Ratings: Quantifying
    Evaluative Phrases in Physician Reviews. In A. Cuzzocrea, O. Gusikhin, S. Hammoudi,
    &#38; C. Quix (Eds.), <i>Data Management Technologies and Applications</i> (Vol.
    1860, pp. 45–65). Springer Nature Switzerland. <a href="https://doi.org/10.1007/978-3-031-37890-4_3">https://doi.org/10.1007/978-3-031-37890-4_3</a>'
  bibtex: '@inbook{Kersting_Geierhos_2023, place={Cham}, series={Communications in
    Computer and Information Science}, title={Towards Comparable Ratings: Quantifying
    Evaluative Phrases in Physician Reviews}, volume={1860}, DOI={<a href="https://doi.org/10.1007/978-3-031-37890-4_3">10.1007/978-3-031-37890-4_3</a>},
    booktitle={Data Management Technologies and Applications}, publisher={Springer
    Nature Switzerland}, author={Kersting, Joschka and Geierhos, Michaela}, editor={Cuzzocrea,
    Alfredo and Gusikhin, Oleg and Hammoudi, Slimane and Quix, Christoph}, year={2023},
    pages={45–65}, collection={Communications in Computer and Information Science}
    }'
  chicago: 'Kersting, Joschka, and Michaela Geierhos. “Towards Comparable Ratings:
    Quantifying Evaluative Phrases in Physician Reviews.” In <i>Data Management Technologies
    and Applications</i>, edited by Alfredo Cuzzocrea, Oleg Gusikhin, Slimane Hammoudi,
    and Christoph Quix, 1860:45–65. Communications in Computer and Information Science.
    Cham: Springer Nature Switzerland, 2023. <a href="https://doi.org/10.1007/978-3-031-37890-4_3">https://doi.org/10.1007/978-3-031-37890-4_3</a>.'
  ieee: 'J. Kersting and M. Geierhos, “Towards Comparable Ratings: Quantifying Evaluative
    Phrases in Physician Reviews,” in <i>Data Management Technologies and Applications</i>,
    vol. 1860, A. Cuzzocrea, O. Gusikhin, S. Hammoudi, and C. Quix, Eds. Cham: Springer
    Nature Switzerland, 2023, pp. 45–65.'
  mla: 'Kersting, Joschka, and Michaela Geierhos. “Towards Comparable Ratings: Quantifying
    Evaluative Phrases in Physician Reviews.” <i>Data Management Technologies and
    Applications</i>, edited by Alfredo Cuzzocrea et al., vol. 1860, Springer Nature
    Switzerland, 2023, pp. 45–65, doi:<a href="https://doi.org/10.1007/978-3-031-37890-4_3">10.1007/978-3-031-37890-4_3</a>.'
  short: 'J. Kersting, M. Geierhos, in: A. Cuzzocrea, O. Gusikhin, S. Hammoudi, C.
    Quix (Eds.), Data Management Technologies and Applications, Springer Nature Switzerland,
    Cham, 2023, pp. 45–65.'
date_created: 2023-07-28T15:03:14Z
date_updated: 2023-07-28T15:11:10Z
ddc:
- '004'
department:
- _id: '579'
doi: 10.1007/978-3-031-37890-4_3
editor:
- first_name: Alfredo
  full_name: Cuzzocrea, Alfredo
  last_name: Cuzzocrea
- first_name: Oleg
  full_name: Gusikhin, Oleg
  last_name: Gusikhin
- first_name: Slimane
  full_name: Hammoudi, Slimane
  last_name: Hammoudi
- first_name: Christoph
  full_name: Quix, Christoph
  last_name: Quix
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2023-07-28T15:10:48Z
  date_updated: 2023-07-28T15:10:48Z
  file_id: '46207'
  file_name: Kersting and Geierhos (2023), Kersting2023b.pdf
  file_size: 746336
  relation: main_file
  success: 1
file_date_updated: 2023-07-28T15:10:48Z
has_accepted_license: '1'
intvolume: '      1860'
language:
- iso: eng
page: 45-65
place: Cham
project:
- _id: '1'
  grant_number: '160364472'
  name: 'SFB 901: SFB 901: On-The-Fly Computing - Individualisierte IT-Dienstleistungen
    in dynamischen Märkten '
- _id: '9'
  grant_number: '160364472'
  name: 'SFB 901 - B1: SFB 901 - Parametrisierte Servicespezifikation (Subproject
    B1)'
- _id: '3'
  name: 'SFB 901 - B: SFB 901 - Project Area B'
publication: Data Management Technologies and Applications
publication_identifier:
  isbn:
  - '9783031378898'
  - '9783031378904'
  issn:
  - 1865-0929
  - 1865-0937
publication_status: published
publisher: Springer Nature Switzerland
series_title: Communications in Computer and Information Science
status: public
title: 'Towards Comparable Ratings: Quantifying Evaluative Phrases in Physician Reviews'
type: book_chapter
user_id: '58701'
volume: 1860
year: '2023'
...
---
_id: '32179'
abstract:
- lang: eng
  text: This work addresses the automatic resolution of software requirements. In
    the vision of On-The-Fly Computing, software services should be composed on demand,
    based solely on natural language input from human users. To enable this, we build
    a chatbot solution that works with human-in-the-loop support to receive, analyze,
    correct, and complete their software requirements. The chatbot is equipped with
    a natural language processing pipeline and a large knowledge base, as well as
    sophisticated dialogue management skills to enhance the user experience. Previous
    solutions have focused on analyzing software requirements to point out errors
    such as vagueness, ambiguity, or incompleteness. Our work shows how apps can collaborate
    with users to efficiently produce correct requirements. We developed and compared
    three different chatbot apps that can work with built-in knowledge. We rely on
    ChatterBot, DialoGPT and Rasa for this purpose. While DialoGPT provides its own
    knowledge base, Rasa is the best system to combine the text mining and knowledge
    solutions at our disposal. The evaluation shows that users accept 73% of the suggested
    answers from Rasa, while they accept only 63% from DialoGPT or even 36% from ChatterBot.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Mobeen
  full_name: Ahmed, Mobeen
  last_name: Ahmed
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Ahmed M, Geierhos M. Chatbot-Enhanced Requirements Resolution
    for Automated Service Compositions. In: Stephanidis C, Antona M, Ntoa S, eds.
    <i>HCI International 2022 Posters</i>. Vol 1580. Communications in Computer and
    Information Science (CCIS). Springer International Publishing; 2022:419--426.
    doi:<a href="https://doi.org/10.1007/978-3-031-06417-3_56">10.1007/978-3-031-06417-3_56</a>'
  apa: Kersting, J., Ahmed, M., &#38; Geierhos, M. (2022). Chatbot-Enhanced Requirements
    Resolution for Automated Service Compositions. In C. Stephanidis, M. Antona, &#38;
    S. Ntoa (Eds.), <i>HCI International 2022 Posters</i> (Vol. 1580, pp. 419--426).
    Springer International Publishing. <a href="https://doi.org/10.1007/978-3-031-06417-3_56">https://doi.org/10.1007/978-3-031-06417-3_56</a>
  bibtex: '@inbook{Kersting_Ahmed_Geierhos_2022, place={Cham, Switzerland}, series={Communications
    in Computer and Information Science (CCIS)}, title={Chatbot-Enhanced Requirements
    Resolution for Automated Service Compositions}, volume={1580}, DOI={<a href="https://doi.org/10.1007/978-3-031-06417-3_56">10.1007/978-3-031-06417-3_56</a>},
    booktitle={HCI International 2022 Posters}, publisher={Springer International
    Publishing}, author={Kersting, Joschka and Ahmed, Mobeen and Geierhos, Michaela},
    editor={Stephanidis, Constantine and Antona, Margherita and Ntoa, Stavroula},
    year={2022}, pages={419--426}, collection={Communications in Computer and Information
    Science (CCIS)} }'
  chicago: 'Kersting, Joschka, Mobeen Ahmed, and Michaela Geierhos. “Chatbot-Enhanced
    Requirements Resolution for Automated Service Compositions.” In <i>HCI International
    2022 Posters</i>, edited by Constantine Stephanidis, Margherita Antona, and Stavroula
    Ntoa, 1580:419--426. Communications in Computer and Information Science (CCIS).
    Cham, Switzerland: Springer International Publishing, 2022. <a href="https://doi.org/10.1007/978-3-031-06417-3_56">https://doi.org/10.1007/978-3-031-06417-3_56</a>.'
  ieee: 'J. Kersting, M. Ahmed, and M. Geierhos, “Chatbot-Enhanced Requirements Resolution
    for Automated Service Compositions,” in <i>HCI International 2022 Posters</i>,
    vol. 1580, C. Stephanidis, M. Antona, and S. Ntoa, Eds. Cham, Switzerland: Springer
    International Publishing, 2022, pp. 419--426.'
  mla: Kersting, Joschka, et al. “Chatbot-Enhanced Requirements Resolution for Automated
    Service Compositions.” <i>HCI International 2022 Posters</i>, edited by Constantine
    Stephanidis et al., vol. 1580, Springer International Publishing, 2022, pp. 419--426,
    doi:<a href="https://doi.org/10.1007/978-3-031-06417-3_56">10.1007/978-3-031-06417-3_56</a>.
  short: 'J. Kersting, M. Ahmed, M. Geierhos, in: C. Stephanidis, M. Antona, S. Ntoa
    (Eds.), HCI International 2022 Posters, Springer International Publishing, Cham,
    Switzerland, 2022, pp. 419--426.'
conference:
  end_date: 2022-07-01
  location: Virtual
  name: 24th International Conference on Human-Computer Interaction (HCII 2022)
  start_date: 2022-06-26
date_created: 2022-06-27T09:27:06Z
date_updated: 2022-11-28T13:22:16Z
ddc:
- '004'
department:
- _id: '579'
doi: 10.1007/978-3-031-06417-3_56
editor:
- first_name: Constantine
  full_name: Stephanidis, Constantine
  last_name: Stephanidis
- first_name: Margherita
  full_name: Antona, Margherita
  last_name: Antona
- first_name: Stavroula
  full_name: Ntoa, Stavroula
  last_name: Ntoa
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2022-11-28T13:21:32Z
  date_updated: 2022-11-28T13:21:32Z
  file_id: '34150'
  file_name: Kersting et al. (2022), Kersting2022.pdf
  file_size: 1153017
  relation: main_file
  success: 1
file_date_updated: 2022-11-28T13:21:32Z
has_accepted_license: '1'
intvolume: '      1580'
keyword:
- On-The-Fly Computing
- Chatbot
- Knowledge Base
language:
- iso: eng
page: 419--426
place: Cham, Switzerland
project:
- _id: '1'
  name: 'SFB 901: SFB 901'
- _id: '3'
  name: 'SFB 901 - B: SFB 901 - Project Area B'
- _id: '9'
  name: 'SFB 901 - B1: SFB 901 - Subproject B1'
publication: HCI International 2022 Posters
publication_identifier:
  isbn:
  - '9783031064166'
  - '9783031064173'
  issn:
  - 1865-0929
  - 1865-0937
publication_status: published
publisher: Springer International Publishing
related_material:
  link:
  - relation: confirmation
    url: https://link.springer.com/chapter/10.1007/978-3-031-06417-3_56
series_title: Communications in Computer and Information Science (CCIS)
status: public
title: Chatbot-Enhanced Requirements Resolution for Automated Service Compositions
type: book_chapter
user_id: '58701'
volume: 1580
year: '2022'
...
---
_id: '31054'
abstract:
- lang: eng
  text: This paper aims at discussing past limitations set in sentiment analysis research
    regarding explicit and implicit mentions of opinions. Previous studies have regularly
    neglected this question in favor of methodical research on standard-datasets.
    Furthermore, they were limited to linguistically less-diverse domains, such as
    commercial product reviews. We face this issue by annotating a German-language
    physician review dataset that contains numerous implicit, long, and complex statements
    that indicate aspect ratings, such as the physician’s friendliness. We discuss
    the nature of implicit statements and present various samples to illustrate the
    challenge described.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
citation:
  ama: 'Kersting J, Bäumer FS. Implicit Statements in Healthcare Reviews: A Challenge
    for Sentiment Analysis. In: Kersting J, ed. <i>Proceedings of the Fourteenth International
    Conference on Pervasive Patterns and Applications (PATTERNS 2022): Special Track
    AI-DRSWA: Maturing Artificial Intelligence - Data Science for Real-World Applications</i>.
    IARIA; 2022:5-9.'
  apa: 'Kersting, J., &#38; Bäumer, F. S. (2022). Implicit Statements in Healthcare
    Reviews: A Challenge for Sentiment Analysis. In J. Kersting (Ed.), <i>Proceedings
    of the Fourteenth International Conference on Pervasive Patterns and Applications
    (PATTERNS 2022): Special Track AI-DRSWA: Maturing Artificial Intelligence - Data
    Science for Real-World Applications</i> (pp. 5–9). IARIA.'
  bibtex: '@inproceedings{Kersting_Bäumer_2022, place={Barcelona, Spain}, title={Implicit
    Statements in Healthcare Reviews: A Challenge for Sentiment Analysis}, booktitle={Proceedings
    of the Fourteenth International Conference on Pervasive Patterns and Applications
    (PATTERNS 2022): Special Track AI-DRSWA: Maturing Artificial Intelligence - Data
    Science for Real-World Applications}, publisher={IARIA}, author={Kersting, Joschka
    and Bäumer, Frederik Simon}, editor={Kersting, Joschka}, year={2022}, pages={5–9}
    }'
  chicago: 'Kersting, Joschka, and Frederik Simon Bäumer. “Implicit Statements in
    Healthcare Reviews: A Challenge for Sentiment Analysis.” In <i>Proceedings of
    the Fourteenth International Conference on Pervasive Patterns and Applications
    (PATTERNS 2022): Special Track AI-DRSWA: Maturing Artificial Intelligence - Data
    Science for Real-World Applications</i>, edited by Joschka Kersting, 5–9. Barcelona,
    Spain: IARIA, 2022.'
  ieee: 'J. Kersting and F. S. Bäumer, “Implicit Statements in Healthcare Reviews:
    A Challenge for Sentiment Analysis,” in <i>Proceedings of the Fourteenth International
    Conference on Pervasive Patterns and Applications (PATTERNS 2022): Special Track
    AI-DRSWA: Maturing Artificial Intelligence - Data Science for Real-World Applications</i>,
    Barcelona, Spain, 2022, pp. 5–9.'
  mla: 'Kersting, Joschka, and Frederik Simon Bäumer. “Implicit Statements in Healthcare
    Reviews: A Challenge for Sentiment Analysis.” <i>Proceedings of the Fourteenth
    International Conference on Pervasive Patterns and Applications (PATTERNS 2022):
    Special Track AI-DRSWA: Maturing Artificial Intelligence - Data Science for Real-World
    Applications</i>, edited by Joschka Kersting, IARIA, 2022, pp. 5–9.'
  short: 'J. Kersting, F.S. Bäumer, in: J. Kersting (Ed.), Proceedings of the Fourteenth
    International Conference on Pervasive Patterns and Applications (PATTERNS 2022):
    Special Track AI-DRSWA: Maturing Artificial Intelligence - Data Science for Real-World
    Applications, IARIA, Barcelona, Spain, 2022, pp. 5–9.'
conference:
  location: Barcelona, Spain
  name: The Fourteenth International Conference on Pervasive Patterns and Applications
    (PATTERNS 2022)
  start_date: 2022-03
date_created: 2022-05-04T08:12:09Z
date_updated: 2022-12-01T13:40:11Z
ddc:
- '006'
editor:
- first_name: Joschka
  full_name: Kersting, Joschka
  last_name: Kersting
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2022-12-01T13:39:48Z
  date_updated: 2022-12-01T13:39:48Z
  file_id: '34172'
  file_name: Kersting & Bäumer (2022), Kersting2022.pdf
  file_size: 155548
  relation: main_file
  success: 1
file_date_updated: 2022-12-01T13:39:48Z
has_accepted_license: '1'
keyword:
- Sentiment analysis
- Natural language processing
- Aspect phrase extraction
language:
- iso: eng
page: 5-9
place: Barcelona, Spain
project:
- _id: '1'
  name: 'SFB 901: SFB 901'
- _id: '3'
  name: 'SFB 901 - B: SFB 901 - Project Area B'
- _id: '9'
  name: 'SFB 901 - B1: SFB 901 - Subproject B1'
publication: 'Proceedings of the Fourteenth International Conference on Pervasive
  Patterns and Applications (PATTERNS 2022): Special Track AI-DRSWA: Maturing Artificial
  Intelligence - Data Science for Real-World Applications'
publication_status: published
publisher: IARIA
status: public
title: 'Implicit Statements in Healthcare Reviews: A Challenge for Sentiment Analysis'
type: conference
user_id: '58701'
year: '2022'
...
---
_id: '53803'
citation:
  ama: Kersting J, ed. <i>PATTERNS 2022 The Fourteenth International Conferences on
    Pervasive Patterns and Applications</i>. IARIA; 2022.
  apa: Kersting, J. (Ed.). (2022). <i>PATTERNS 2022 The Fourteenth International Conferences
    on Pervasive Patterns and Applications</i>. IARIA.
  bibtex: '@book{Kersting_2022, place={Barcelona, Spain}, title={PATTERNS 2022 The
    Fourteenth International Conferences on Pervasive Patterns and Applications},
    publisher={IARIA}, year={2022} }'
  chicago: 'Kersting, Joschka, ed. <i>PATTERNS 2022 The Fourteenth International Conferences
    on Pervasive Patterns and Applications</i>. Barcelona, Spain: IARIA, 2022.'
  ieee: 'J. Kersting, Ed., <i>PATTERNS 2022 The Fourteenth International Conferences
    on Pervasive Patterns and Applications</i>. Barcelona, Spain: IARIA, 2022.'
  mla: Kersting, Joschka, editor. <i>PATTERNS 2022 The Fourteenth International Conferences
    on Pervasive Patterns and Applications</i>. IARIA, 2022.
  short: J. Kersting, ed., PATTERNS 2022 The Fourteenth International Conferences
    on Pervasive Patterns and Applications, IARIA, Barcelona, Spain, 2022.
conference:
  end_date: 2022-04-28
  location: Barcelona, Spain
  name: The Fourteenth International Conferences on Pervasive Patterns and Applications
    -- PATTERNS 2022
  start_date: 2022-04-24
date_created: 2024-04-30T14:02:14Z
date_updated: 2024-04-30T14:05:40Z
ddc:
- '004'
department:
- _id: '579'
editor:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2024-04-30T14:01:07Z
  date_updated: 2024-04-30T14:01:07Z
  file_id: '53804'
  file_name: patterns_2022_full.pdf
  file_size: 4578901
  relation: main_file
  success: 1
file_date_updated: 2024-04-30T14:01:07Z
has_accepted_license: '1'
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://www.thinkmind.org/index.php?view=instance&instance=PATTERNS+2022
oa: '1'
place: Barcelona, Spain
project:
- _id: '9'
  grant_number: '160364472'
  name: 'SFB 901 - B1: SFB 901 - Parametrisierte Servicespezifikation (Subproject
    B1)'
- _id: '3'
  name: 'SFB 901 - B: SFB 901 - Project Area B'
- _id: '1'
  grant_number: '160364472'
  name: 'SFB 901: SFB 901: On-The-Fly Computing - Individualisierte IT-Dienstleistungen
    in dynamischen Märkten '
publication_identifier:
  unknown:
  - 978-1-61208-953-9
publication_status: published
publisher: IARIA
status: public
title: PATTERNS 2022 The Fourteenth International Conferences on Pervasive Patterns
  and Applications
type: conference_editor
user_id: '58701'
year: '2022'
...
---
_id: '26049'
abstract:
- lang: eng
  text: 'Content is the new oil. Users consume billions of terabytes a day while surfing
    on news sites or blogs, posting on social media sites, and sending chat messages
    around the globe. While content is heterogeneous, the dominant form of web content
    is text. There are situations where more diversity needs to be introduced into
    text content, for example, to reuse it on websites or to allow a chatbot to base
    its models on the information conveyed rather than of the language used. In order
    to achieve this, paraphrasing techniques have been developed: One example is Text
    spinning, a technique that automatically paraphrases text while leaving the intent
    intact. This makes it easier to reuse content, or to change the language generated
    by the bot more human. One method for modifying texts is a combination of translation
    and back-translation. This paper presents NATTS, a naive approach that uses transformer-based
    translation models to create diversified text, combining translation steps in
    one model. An advantage of this approach is that it can be fine-tuned and handle
    technical language.'
author:
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  last_name: Bäumer
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Sergej
  full_name: Denisov, Sergej
  last_name: Denisov
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Bäumer FS, Kersting J, Denisov S, Geierhos M. IN OTHER WORDS: A NAIVE APPROACH
    TO TEXT SPINNING. In: <i>PROCEEDINGS OF THE INTERNATIONAL CONFERENCES ON WWW/INTERNET
    2021 AND APPLIED COMPUTING 2021</i>. IADIS; 2021:221--225.'
  apa: 'Bäumer, F. S., Kersting, J., Denisov, S., &#38; Geierhos, M. (2021). IN OTHER
    WORDS: A NAIVE APPROACH TO TEXT SPINNING. <i>PROCEEDINGS OF THE INTERNATIONAL
    CONFERENCES ON WWW/INTERNET 2021 AND APPLIED COMPUTING 2021</i>, 221--225.'
  bibtex: '@inproceedings{Bäumer_Kersting_Denisov_Geierhos_2021, title={IN OTHER WORDS:
    A NAIVE APPROACH TO TEXT SPINNING}, booktitle={PROCEEDINGS OF THE INTERNATIONAL
    CONFERENCES ON WWW/INTERNET 2021 AND APPLIED COMPUTING 2021}, publisher={IADIS},
    author={Bäumer, Frederik Simon and Kersting, Joschka and Denisov, Sergej and Geierhos,
    Michaela}, year={2021}, pages={221--225} }'
  chicago: 'Bäumer, Frederik Simon, Joschka Kersting, Sergej Denisov, and Michaela
    Geierhos. “IN OTHER WORDS: A NAIVE APPROACH TO TEXT SPINNING.” In <i>PROCEEDINGS
    OF THE INTERNATIONAL CONFERENCES ON WWW/INTERNET 2021 AND APPLIED COMPUTING 2021</i>,
    221--225. IADIS, 2021.'
  ieee: 'F. S. Bäumer, J. Kersting, S. Denisov, and M. Geierhos, “IN OTHER WORDS:
    A NAIVE APPROACH TO TEXT SPINNING,” in <i>PROCEEDINGS OF THE INTERNATIONAL CONFERENCES
    ON WWW/INTERNET 2021 AND APPLIED COMPUTING 2021</i>, Lisbon, Portugal, 2021, pp.
    221--225.'
  mla: 'Bäumer, Frederik Simon, et al. “IN OTHER WORDS: A NAIVE APPROACH TO TEXT SPINNING.”
    <i>PROCEEDINGS OF THE INTERNATIONAL CONFERENCES ON WWW/INTERNET 2021 AND APPLIED
    COMPUTING 2021</i>, IADIS, 2021, pp. 221--225.'
  short: 'F.S. Bäumer, J. Kersting, S. Denisov, M. Geierhos, in: PROCEEDINGS OF THE
    INTERNATIONAL CONFERENCES ON WWW/INTERNET 2021 AND APPLIED COMPUTING 2021, IADIS,
    2021, pp. 221--225.'
conference:
  end_date: 15.10.2021
  location: Lisbon, Portugal
  name: 18th International Conference on Applied Computing
  start_date: 13.10.2021
date_created: 2021-10-11T15:26:58Z
date_updated: 2022-01-06T06:57:16Z
ddc:
- '000'
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2021-10-15T15:54:41Z
  date_updated: 2021-10-15T15:54:41Z
  file_id: '26282'
  file_name: Bäumer et al. (2021), Baeumer2021.pdf
  file_size: 411667
  relation: main_file
  success: 1
file_date_updated: 2021-10-15T15:54:41Z
has_accepted_license: '1'
keyword:
- Software Requirements
- Natural Language Processing
- Transfer Learning
- On-The-Fly Computing
language:
- iso: eng
page: 221--225
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: PROCEEDINGS OF THE INTERNATIONAL CONFERENCES ON WWW/INTERNET 2021 AND
  APPLIED COMPUTING 2021
publisher: IADIS
status: public
title: 'IN OTHER WORDS: A NAIVE APPROACH TO TEXT SPINNING'
type: conference
user_id: '58701'
year: '2021'
...
---
_id: '17905'
abstract:
- lang: eng
  text: 'This chapter concentrates on aspect-based sentiment analysis, a form of opinion
    mining where algorithms detect sentiments expressed about features of products,
    services, etc. We especially focus on novel approaches for aspect phrase extraction
    and classification trained on feature-rich datasets. Here, we present two new
    datasets, which we gathered from the linguistically rich domain of physician reviews,
    as other investigations have mainly concentrated on commercial reviews and social
    media reviews so far. To give readers a better understanding of the underlying
    datasets, we describe the annotation process and inter-annotator agreement in
    detail. In our research, we automatically assess implicit mentions or indications
    of specific aspects. To do this, we propose and utilize neural network models
    that perform the here-defined aspect phrase extraction and classification task,
    achieving F1-score values of about 80% and accuracy values of more than 90%. As
    we apply our models to a comparatively complex domain, we obtain promising results. '
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Geierhos M. Towards Aspect Extraction and Classification for Opinion
    Mining with Deep Sequence Networks. In: Loukanova R, ed. <i>Natural Language Processing
    in Artificial Intelligence -- NLPinAI 2020</i>. Vol 939. Studies in Computational
    Intelligence (SCI). Cham: Springer; 2021:163--189. doi:<a href="https://doi.org/10.1007/978-3-030-63787-3_6">10.1007/978-3-030-63787-3_6</a>'
  apa: 'Kersting, J., &#38; Geierhos, M. (2021). Towards Aspect Extraction and Classification
    for Opinion Mining with Deep Sequence Networks. In R. Loukanova (Ed.), <i>Natural
    Language Processing in Artificial Intelligence -- NLPinAI 2020</i> (Vol. 939,
    pp. 163--189). Cham: Springer. <a href="https://doi.org/10.1007/978-3-030-63787-3_6">https://doi.org/10.1007/978-3-030-63787-3_6</a>'
  bibtex: '@inbook{Kersting_Geierhos_2021, place={Cham}, series={Studies in Computational
    Intelligence (SCI)}, title={Towards Aspect Extraction and Classification for Opinion
    Mining with Deep Sequence Networks}, volume={939}, DOI={<a href="https://doi.org/10.1007/978-3-030-63787-3_6">10.1007/978-3-030-63787-3_6</a>},
    booktitle={Natural Language Processing in Artificial Intelligence -- NLPinAI 2020},
    publisher={Springer}, author={Kersting, Joschka and Geierhos, Michaela}, editor={Loukanova,
    RoussankaEditor}, year={2021}, pages={163--189}, collection={Studies in Computational
    Intelligence (SCI)} }'
  chicago: 'Kersting, Joschka, and Michaela Geierhos. “Towards Aspect Extraction and
    Classification for Opinion Mining with Deep Sequence Networks.” In <i>Natural
    Language Processing in Artificial Intelligence -- NLPinAI 2020</i>, edited by
    Roussanka Loukanova, 939:163--189. Studies in Computational Intelligence (SCI).
    Cham: Springer, 2021. <a href="https://doi.org/10.1007/978-3-030-63787-3_6">https://doi.org/10.1007/978-3-030-63787-3_6</a>.'
  ieee: 'J. Kersting and M. Geierhos, “Towards Aspect Extraction and Classification
    for Opinion Mining with Deep Sequence Networks,” in <i>Natural Language Processing
    in Artificial Intelligence -- NLPinAI 2020</i>, vol. 939, R. Loukanova, Ed. Cham:
    Springer, 2021, pp. 163--189.'
  mla: Kersting, Joschka, and Michaela Geierhos. “Towards Aspect Extraction and Classification
    for Opinion Mining with Deep Sequence Networks.” <i>Natural Language Processing
    in Artificial Intelligence -- NLPinAI 2020</i>, edited by Roussanka Loukanova,
    vol. 939, Springer, 2021, pp. 163--189, doi:<a href="https://doi.org/10.1007/978-3-030-63787-3_6">10.1007/978-3-030-63787-3_6</a>.
  short: 'J. Kersting, M. Geierhos, in: R. Loukanova (Ed.), Natural Language Processing
    in Artificial Intelligence -- NLPinAI 2020, Springer, Cham, 2021, pp. 163--189.'
date_created: 2020-08-13T09:29:52Z
date_updated: 2022-01-06T06:53:23Z
ddc:
- '000'
department:
- _id: '579'
doi: 10.1007/978-3-030-63787-3_6
editor:
- first_name: Roussanka
  full_name: Loukanova, Roussanka
  last_name: Loukanova
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2021-04-08T08:14:05Z
  date_updated: 2021-04-08T08:14:05Z
  file_id: '21594'
  file_name: Kersting-Geierhos2021_Chapter_TowardsAspectExtractionAndClas.pdf
  file_size: 512065
  relation: main_file
  success: 1
file_date_updated: 2021-04-08T08:14:05Z
has_accepted_license: '1'
intvolume: '       939'
language:
- iso: eng
page: '163--189 '
place: Cham
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Natural Language Processing in Artificial Intelligence -- NLPinAI 2020
publication_identifier:
  unknown:
  - 978-3-030-63786-6 ; 978-3-030-63787-3
publication_status: published
publisher: Springer
series_title: Studies in Computational Intelligence (SCI)
status: public
title: Towards Aspect Extraction and Classification for Opinion Mining with Deep Sequence
  Networks
type: book_chapter
user_id: '58701'
volume: 939
year: '2021'
...
---
_id: '22051'
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Geierhos M. Well-being in Plastic Surgery: Deep Learning Reveals
    Patients’ Evaluations. In: <i>Proceedings of the 10th International Conference
    on Data Science, Technology and Applications (DATA 2021)</i>. SCITEPRESS; 2021:275--284.'
  apa: 'Kersting, J., &#38; Geierhos, M. (2021). Well-being in Plastic Surgery: Deep
    Learning Reveals Patients’ Evaluations. <i>Proceedings of the 10th International
    Conference on Data Science, Technology and Applications (DATA 2021)</i>, 275--284.'
  bibtex: '@inproceedings{Kersting_Geierhos_2021, place={Online}, title={Well-being
    in Plastic Surgery: Deep Learning Reveals Patients’ Evaluations}, booktitle={Proceedings
    of the 10th International Conference on Data Science, Technology and Applications
    (DATA 2021)}, publisher={SCITEPRESS}, author={Kersting, Joschka and Geierhos,
    Michaela}, year={2021}, pages={275--284} }'
  chicago: 'Kersting, Joschka, and Michaela Geierhos. “Well-Being in Plastic Surgery:
    Deep Learning Reveals Patients’ Evaluations.” In <i>Proceedings of the 10th International
    Conference on Data Science, Technology and Applications (DATA 2021)</i>, 275--284.
    Online: SCITEPRESS, 2021.'
  ieee: 'J. Kersting and M. Geierhos, “Well-being in Plastic Surgery: Deep Learning
    Reveals Patients’ Evaluations,” in <i>Proceedings of the 10th International Conference
    on Data Science, Technology and Applications (DATA 2021)</i>, Online, 2021, pp.
    275--284.'
  mla: 'Kersting, Joschka, and Michaela Geierhos. “Well-Being in Plastic Surgery:
    Deep Learning Reveals Patients’ Evaluations.” <i>Proceedings of the 10th International
    Conference on Data Science, Technology and Applications (DATA 2021)</i>, SCITEPRESS,
    2021, pp. 275--284.'
  short: 'J. Kersting, M. Geierhos, in: Proceedings of the 10th International Conference
    on Data Science, Technology and Applications (DATA 2021), SCITEPRESS, Online,
    2021, pp. 275--284.'
conference:
  end_date: 2021-07-08
  location: Online
  name: 10th International Conference on Data Science, Technology and Applications
    (DATA 2021)
  start_date: 2021-07-06
date_created: 2021-05-07T16:27:27Z
date_updated: 2022-01-06T06:55:23Z
department:
- _id: '579'
language:
- iso: eng
page: 275--284
place: Online
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Proceedings of the 10th International Conference on Data Science, Technology
  and Applications (DATA 2021)
publication_status: published
publisher: SCITEPRESS
status: public
title: 'Well-being in Plastic Surgery: Deep Learning Reveals Patients'' Evaluations'
type: conference
user_id: '58701'
year: '2021'
...
---
_id: '22052'
abstract:
- lang: eng
  text: In this study, we describe a text processing pipeline that transforms user-generated
    text into structured data. To do this, we train neural and transformer-based models
    for aspect-based sentiment analysis. As most research deals with explicit aspects
    from product or service data, we extract and classify implicit and explicit aspect
    phrases from German-language physician review texts. Patients often rate on the
    basis of perceived friendliness or competence. The vocabulary is difficult, the
    topic sensitive, and the data user-generated. The aspect phrases come with various
    wordings using insertions and are not noun-based, which makes the presented case
    equally relevant and reality-based. To find complex, indirect aspect phrases,
    up-to-date deep learning approaches must be combined with supervised training
    data. We describe three aspect phrase datasets, one of them new, as well as a
    newly annotated aspect polarity dataset. Alongside this, we build an algorithm
    to rate the aspect phrase importance. All in all, we train eight transformers
    on the new raw data domain, compare 54 neural aspect extraction models and, based
    on this, create eight aspect polarity models for our pipeline. These models are
    evaluated by using Precision, Recall, and F-Score measures. Finally, we evaluate
    our aspect phrase importance measure algorithm.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Geierhos M. Human Language Comprehension in Aspect Phrase Extraction
    with Importance Weighting. In: Kapetanios E, Horacek H, Métais E, Meziane F, eds.
    <i>Natural Language Processing and Information Systems</i>. Vol 12801. Lecture
    Notes in Computer Science. Springer; 2021:231--242.'
  apa: Kersting, J., &#38; Geierhos, M. (2021). Human Language Comprehension in Aspect
    Phrase Extraction with Importance Weighting. In E. Kapetanios, H. Horacek, E.
    Métais, &#38; F. Meziane (Eds.), <i>Natural Language Processing and Information
    Systems</i> (Vol. 12801, pp. 231--242). Springer.
  bibtex: '@inbook{Kersting_Geierhos_2021, place={Saarbrücken, Germany}, series={Lecture
    Notes in Computer Science}, title={Human Language Comprehension in Aspect Phrase
    Extraction with Importance Weighting}, volume={12801}, booktitle={Natural Language
    Processing and Information Systems}, publisher={Springer}, author={Kersting, Joschka
    and Geierhos, Michaela}, editor={Kapetanios, Epaminondas and Horacek, Helmut and
    Métais, Elisabeth and Meziane, Farid}, year={2021}, pages={231--242}, collection={Lecture
    Notes in Computer Science} }'
  chicago: 'Kersting, Joschka, and Michaela Geierhos. “Human Language Comprehension
    in Aspect Phrase Extraction with Importance Weighting.” In <i>Natural Language
    Processing and Information Systems</i>, edited by Epaminondas Kapetanios, Helmut
    Horacek, Elisabeth Métais, and Farid Meziane, 12801:231--242. Lecture Notes in
    Computer Science. Saarbrücken, Germany: Springer, 2021.'
  ieee: 'J. Kersting and M. Geierhos, “Human Language Comprehension in Aspect Phrase
    Extraction with Importance Weighting,” in <i>Natural Language Processing and Information
    Systems</i>, vol. 12801, E. Kapetanios, H. Horacek, E. Métais, and F. Meziane,
    Eds. Saarbrücken, Germany: Springer, 2021, pp. 231--242.'
  mla: Kersting, Joschka, and Michaela Geierhos. “Human Language Comprehension in
    Aspect Phrase Extraction with Importance Weighting.” <i>Natural Language Processing
    and Information Systems</i>, edited by Epaminondas Kapetanios et al., vol. 12801,
    Springer, 2021, pp. 231--242.
  short: 'J. Kersting, M. Geierhos, in: E. Kapetanios, H. Horacek, E. Métais, F. Meziane
    (Eds.), Natural Language Processing and Information Systems, Springer, Saarbrücken,
    Germany, 2021, pp. 231--242.'
conference:
  end_date: 2021-06-25
  location: Saarbrücken, Germany
  name: 26th International Conference on Natural Language & Information Systems (NLDB
    2021)
  start_date: 2021-06-23
date_created: 2021-05-07T16:31:05Z
date_updated: 2022-07-14T08:00:56Z
ddc:
- '004'
department:
- _id: '579'
editor:
- first_name: Epaminondas
  full_name: Kapetanios, Epaminondas
  last_name: Kapetanios
- first_name: Helmut
  full_name: Horacek, Helmut
  last_name: Horacek
- first_name: Elisabeth
  full_name: Métais, Elisabeth
  last_name: Métais
- first_name: Farid
  full_name: Meziane, Farid
  last_name: Meziane
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2022-07-14T08:00:35Z
  date_updated: 2022-07-14T08:00:35Z
  file_id: '32362'
  file_name: Kersting & Geierhos (2021b), Kersting2021b.pdf
  file_size: 506329
  relation: main_file
  success: 1
file_date_updated: 2022-07-14T08:00:35Z
has_accepted_license: '1'
intvolume: '     12801'
language:
- iso: eng
page: 231--242
place: Saarbrücken, Germany
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Natural Language Processing and Information Systems
publication_status: published
publisher: Springer
series_title: Lecture Notes in Computer Science
status: public
title: Human Language Comprehension in Aspect Phrase Extraction with Importance Weighting
type: book_chapter
user_id: '58701'
volume: 12801
year: '2021'
...
---
_id: '17347'
abstract:
- lang: eng
  text: Peer-to-Peer news portals allow Internet users to write news articles and
    make them available online to interested readers. Despite the fact that authors
    are free in their choice of topics, there are a number of quality characteristics
    that an article must meet before it is published. In addition to meaningful titles,
    comprehensibly written texts and meaning- ful images, relevant tags are an important
    criteria for the quality of such news. In this case study, we discuss the challenges
    and common mistakes that Peer-to-Peer reporters face when tagging news and how
    incorrect information can be corrected through the orchestration of existing Natu-
    ral Language Processing services. Lastly, we use this illustrative example to
    give insight into the challenges of dealing with bottom-up taxonomies.
author:
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Bianca
  full_name: Buff, Bianca
  last_name: Buff
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Bäumer FS, Kersting J, Buff B, Geierhos M. Tag Me If You Can: Insights into
    the Challenges of Supporting Unrestricted P2P News Tagging. In: Audrius L, Rita
    B, Daina G, Vilma S, eds. <i>Information and Software Technologies</i>. Vol 1283.
    Communications in Computer and Information Science. Springer; 2020:368--382. doi:<a
    href="https://doi.org/10.1007/978-3-030-59506-7_30">https://doi.org/10.1007/978-3-030-59506-7_30</a>'
  apa: 'Bäumer, F. S., Kersting, J., Buff, B., &#38; Geierhos, M. (2020). Tag Me If
    You Can: Insights into the Challenges of Supporting Unrestricted P2P News Tagging.
    In L. Audrius, B. Rita, G. Daina, &#38; S. Vilma (Eds.), <i>Information and Software
    Technologies</i> (Vol. 1283, pp. 368--382). Kaunas, Litauen: Springer. <a href="https://doi.org/10.1007/978-3-030-59506-7_30">https://doi.org/10.1007/978-3-030-59506-7_30</a>'
  bibtex: '@inbook{Bäumer_Kersting_Buff_Geierhos_2020, series={Communications in Computer
    and Information Science}, title={Tag Me If You Can: Insights into the Challenges
    of Supporting Unrestricted P2P News Tagging}, volume={1283}, DOI={<a href="https://doi.org/10.1007/978-3-030-59506-7_30">https://doi.org/10.1007/978-3-030-59506-7_30</a>},
    booktitle={Information and Software Technologies}, publisher={Springer}, author={Bäumer,
    Frederik Simon and Kersting, Joschka and Buff, Bianca and Geierhos, Michaela},
    editor={Audrius, Lopata and Rita, Butkienė and Daina, Gudonienė and Vilma, SukackėEditors},
    year={2020}, pages={368--382}, collection={Communications in Computer and Information
    Science} }'
  chicago: 'Bäumer, Frederik Simon, Joschka Kersting, Bianca Buff, and Michaela Geierhos.
    “Tag Me If You Can: Insights into the Challenges of Supporting Unrestricted P2P
    News Tagging.” In <i>Information and Software Technologies</i>, edited by Lopata
    Audrius, Butkienė Rita, Gudonienė Daina, and Sukackė Vilma, 1283:368--382. Communications
    in Computer and Information Science. Springer, 2020. <a href="https://doi.org/10.1007/978-3-030-59506-7_30">https://doi.org/10.1007/978-3-030-59506-7_30</a>.'
  ieee: 'F. S. Bäumer, J. Kersting, B. Buff, and M. Geierhos, “Tag Me If You Can:
    Insights into the Challenges of Supporting Unrestricted P2P News Tagging,” in
    <i>Information and Software Technologies</i>, vol. 1283, L. Audrius, B. Rita,
    G. Daina, and S. Vilma, Eds. Springer, 2020, pp. 368--382.'
  mla: 'Bäumer, Frederik Simon, et al. “Tag Me If You Can: Insights into the Challenges
    of Supporting Unrestricted P2P News Tagging.” <i>Information and Software Technologies</i>,
    edited by Lopata Audrius et al., vol. 1283, Springer, 2020, pp. 368--382, doi:<a
    href="https://doi.org/10.1007/978-3-030-59506-7_30">https://doi.org/10.1007/978-3-030-59506-7_30</a>.'
  short: 'F.S. Bäumer, J. Kersting, B. Buff, M. Geierhos, in: L. Audrius, B. Rita,
    G. Daina, S. Vilma (Eds.), Information and Software Technologies, Springer, 2020,
    pp. 368--382.'
conference:
  end_date: 2020-10-17
  location: Kaunas, Litauen
  name: 26th International Conference on Information and Software Technologies (ICIST
    2020)
  start_date: 2020-10-15
date_created: 2020-06-26T14:23:52Z
date_updated: 2022-01-06T06:53:08Z
ddc:
- '004'
department:
- _id: '579'
- _id: '1'
- _id: '36'
doi: https://doi.org/10.1007/978-3-030-59506-7_30
editor:
- first_name: Lopata
  full_name: Audrius, Lopata
  last_name: Audrius
- first_name: Butkienė
  full_name: Rita, Butkienė
  last_name: Rita
- first_name: Gudonienė
  full_name: Daina, Gudonienė
  last_name: Daina
- first_name: Sukackė
  full_name: Vilma, Sukackė
  last_name: Vilma
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-11-07T19:47:30Z
  date_updated: 2020-11-07T19:47:30Z
  file_id: '20309'
  file_name: Bäumer et al. (2020), Baeumer2020.pdf .pdf
  file_size: 599881
  relation: main_file
  success: 1
file_date_updated: 2020-11-07T19:47:30Z
has_accepted_license: '1'
intvolume: '      1283'
language:
- iso: eng
page: 368--382
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Information and Software Technologies
publication_status: published
publisher: Springer
series_title: Communications in Computer and Information Science
status: public
title: 'Tag Me If You Can: Insights into the Challenges of Supporting Unrestricted
  P2P News Tagging'
type: book_chapter
user_id: '58701'
volume: 1283
year: '2020'
...
---
_id: '18686'
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
citation:
  ama: 'Kersting J, Bäumer FS. SEMANTIC TAGGING OF REQUIREMENT DESCRIPTIONS: A TRANSFORMER-BASED
    APPROACH. In: <i>PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON APPLIED COMPUTING
    2020</i>. IADIS; 2020:119--123.'
  apa: 'Kersting, J., &#38; Bäumer, F. S. (2020). SEMANTIC TAGGING OF REQUIREMENT
    DESCRIPTIONS: A TRANSFORMER-BASED APPROACH. <i>PROCEEDINGS OF THE INTERNATIONAL
    CONFERENCE ON APPLIED COMPUTING 2020</i>, 119--123.'
  bibtex: '@inproceedings{Kersting_Bäumer_2020, title={SEMANTIC TAGGING OF REQUIREMENT
    DESCRIPTIONS: A TRANSFORMER-BASED APPROACH}, booktitle={PROCEEDINGS OF THE INTERNATIONAL
    CONFERENCE ON APPLIED COMPUTING 2020}, publisher={IADIS}, author={Kersting, Joschka
    and Bäumer, Frederik Simon}, year={2020}, pages={119--123} }'
  chicago: 'Kersting, Joschka, and Frederik Simon Bäumer. “SEMANTIC TAGGING OF REQUIREMENT
    DESCRIPTIONS: A TRANSFORMER-BASED APPROACH.” In <i>PROCEEDINGS OF THE INTERNATIONAL
    CONFERENCE ON APPLIED COMPUTING 2020</i>, 119--123. IADIS, 2020.'
  ieee: 'J. Kersting and F. S. Bäumer, “SEMANTIC TAGGING OF REQUIREMENT DESCRIPTIONS:
    A TRANSFORMER-BASED APPROACH,” in <i>PROCEEDINGS OF THE INTERNATIONAL CONFERENCE
    ON APPLIED COMPUTING 2020</i>, Lisbon, Portugal, 2020, pp. 119--123.'
  mla: 'Kersting, Joschka, and Frederik Simon Bäumer. “SEMANTIC TAGGING OF REQUIREMENT
    DESCRIPTIONS: A TRANSFORMER-BASED APPROACH.” <i>PROCEEDINGS OF THE INTERNATIONAL
    CONFERENCE ON APPLIED COMPUTING 2020</i>, IADIS, 2020, pp. 119--123.'
  short: 'J. Kersting, F.S. Bäumer, in: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE
    ON APPLIED COMPUTING 2020, IADIS, 2020, pp. 119--123.'
conference:
  end_date: 20.11.2020
  location: Lisbon, Portugal
  name: 17th International Conference on Applied Computing
  start_date: 18.11.2020
date_created: 2020-08-31T10:59:54Z
date_updated: 2022-01-06T06:53:51Z
ddc:
- '000'
department:
- _id: '579'
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-11-19T17:29:03Z
  date_updated: 2020-11-19T17:29:03Z
  file_id: '20443'
  file_name: Kersting & Bäumer (2020), Kersting2020d.pdf
  file_size: 1064877
  relation: main_file
  success: 1
file_date_updated: 2020-11-19T17:29:03Z
has_accepted_license: '1'
keyword:
- Software Requirements
- Natural Language Processing
- Transfer Learning
- On-The-Fly Computing
language:
- iso: eng
page: 119--123
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: PROCEEDINGS OF THE INTERNATIONAL CONFERENCE ON APPLIED COMPUTING 2020
publisher: IADIS
status: public
title: 'SEMANTIC TAGGING OF REQUIREMENT DESCRIPTIONS: A TRANSFORMER-BASED APPROACH'
type: conference
user_id: '58701'
year: '2020'
...
---
_id: '15580'
abstract:
- lang: eng
  text: This paper deals with aspect phrase extraction and classification in sentiment
    analysis. We summarize current approaches and datasets from the domain of aspect-based
    sentiment analysis. This domain detects sentiments expressed for individual aspects
    in unstructured text data. So far, mainly commercial user reviews for products
    or services such as restaurants were investigated. We here present our dataset
    consisting of German physician reviews, a sensitive and linguistically complex
    field. Furthermore, we describe the annotation process of a dataset for supervised
    learning with neural networks. Moreover, we introduce our model for extracting
    and classifying aspect phrases in one step, which obtains an F1-score of 80%.
    By applying it to a more complex domain, our approach and results outperform previous
    approaches.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Geierhos M. Aspect Phrase Extraction in Sentiment Analysis with
    Deep Learning. In: <i>Proceedings of the 12th International Conference on Agents
    and Artificial Intelligence (ICAART 2020) --  Special Session on Natural Language
    Processing in Artificial Intelligence (NLPinAI 2020)</i>. Setúbal, Portugal: SCITEPRESS;
    2020:391--400.'
  apa: 'Kersting, J., &#38; Geierhos, M. (2020). Aspect Phrase Extraction in Sentiment
    Analysis with Deep Learning. In <i>Proceedings of the 12th International Conference
    on Agents and Artificial Intelligence (ICAART 2020) --  Special Session on Natural
    Language Processing in Artificial Intelligence (NLPinAI 2020)</i> (pp. 391--400).
    Setúbal, Portugal: SCITEPRESS.'
  bibtex: '@inproceedings{Kersting_Geierhos_2020, place={Setúbal, Portugal}, title={Aspect
    Phrase Extraction in Sentiment Analysis with Deep Learning}, booktitle={Proceedings
    of the 12th International Conference on Agents and Artificial Intelligence (ICAART
    2020) --  Special Session on Natural Language Processing in Artificial Intelligence
    (NLPinAI 2020)}, publisher={SCITEPRESS}, author={Kersting, Joschka and Geierhos,
    Michaela}, year={2020}, pages={391--400} }'
  chicago: 'Kersting, Joschka, and Michaela Geierhos. “Aspect Phrase Extraction in
    Sentiment Analysis with Deep Learning.” In <i>Proceedings of the 12th International
    Conference on Agents and Artificial Intelligence (ICAART 2020) --  Special Session
    on Natural Language Processing in Artificial Intelligence (NLPinAI 2020)</i>,
    391--400. Setúbal, Portugal: SCITEPRESS, 2020.'
  ieee: J. Kersting and M. Geierhos, “Aspect Phrase Extraction in Sentiment Analysis
    with Deep Learning,” in <i>Proceedings of the 12th International Conference on
    Agents and Artificial Intelligence (ICAART 2020) --  Special Session on Natural
    Language Processing in Artificial Intelligence (NLPinAI 2020)</i>, Valetta, Malta,
    2020, pp. 391--400.
  mla: Kersting, Joschka, and Michaela Geierhos. “Aspect Phrase Extraction in Sentiment
    Analysis with Deep Learning.” <i>Proceedings of the 12th International Conference
    on Agents and Artificial Intelligence (ICAART 2020) --  Special Session on Natural
    Language Processing in Artificial Intelligence (NLPinAI 2020)</i>, SCITEPRESS,
    2020, pp. 391--400.
  short: 'J. Kersting, M. Geierhos, in: Proceedings of the 12th International Conference
    on Agents and Artificial Intelligence (ICAART 2020) --  Special Session on Natural
    Language Processing in Artificial Intelligence (NLPinAI 2020), SCITEPRESS, Setúbal,
    Portugal, 2020, pp. 391--400.'
conference:
  location: Valetta, Malta
  name: International Conference on Agents and Artificial Intelligence (ICAART) --  Special
    Session on Natural Language Processing in Artificial Intelligence (NLPinAI)
date_created: 2020-01-15T08:35:07Z
date_updated: 2022-01-06T06:52:29Z
ddc:
- '000'
department:
- _id: '579'
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:27:00Z
  date_updated: 2020-09-18T09:27:00Z
  file_id: '19576'
  file_name: Kersting & Geierhos (2020), Kersting2020.pdf
  file_size: 421780
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:27:00Z
has_accepted_license: '1'
keyword:
- Deep Learning
- Natural Language Processing
- Aspect-based Sentiment Analysis
language:
- iso: eng
page: 391--400
place: Setúbal, Portugal
project:
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '1'
  name: SFB 901
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Proceedings of the 12th International Conference on Agents and Artificial
  Intelligence (ICAART 2020) --  Special Session on Natural Language Processing in
  Artificial Intelligence (NLPinAI 2020)
publisher: SCITEPRESS
status: public
title: Aspect Phrase Extraction in Sentiment Analysis with Deep Learning
type: conference
user_id: '58701'
year: '2020'
...
---
_id: '15582'
abstract:
- lang: eng
  text: When it comes to increased digitization in the health care domain, privacy
    is a relevant topic nowadays. This relates to patient data, electronic health
    records or physician reviews published online, for instance. There exist different
    approaches to the protection of individuals’ privacy, which focus on the anonymization
    and masking of personal information subsequent to their mining. In the medical
    domain in particular, measures to protect the privacy of patients are of high
    importance due to the amount of sensitive data that is involved (e.g. age, gender,
    illnesses, medication). While privacy breaches in structured data can be detected
    more easily, disclosure in written texts is more difficult to find automatically
    due to the unstructured nature of natural language. Therefore, we take a detailed
    look at existing research on areas related to privacy protection. Likewise, we
    review approaches to the automatic detection of privacy disclosure in different
    types of medical data. We provide a survey of several studies concerned with privacy
    breaches in the medical domain with a focus on Physician Review Websites (PRWs).
    Finally, we briefly develop implications and directions for further research.
author:
- first_name: Bianca
  full_name: Buff, Bianca
  last_name: Buff
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Buff B, Kersting J, Geierhos M. Detection of Privacy Disclosure in the Medical
    Domain: A Survey. In: <i>Proceedings of the 9th International Conference on Pattern
    Recognition Applications and Methods (ICPRAM 2020)</i>. Setúbal, Portugal: SCITEPRESS;
    2020:630--637.'
  apa: 'Buff, B., Kersting, J., &#38; Geierhos, M. (2020). Detection of Privacy Disclosure
    in the Medical Domain: A Survey. In <i>Proceedings of the 9th International Conference
    on Pattern Recognition Applications and Methods (ICPRAM 2020)</i> (pp. 630--637).
    Setúbal, Portugal: SCITEPRESS.'
  bibtex: '@inproceedings{Buff_Kersting_Geierhos_2020, place={Setúbal, Portugal},
    title={Detection of Privacy Disclosure in the Medical Domain: A Survey}, booktitle={Proceedings
    of the 9th International Conference on Pattern Recognition Applications and Methods
    (ICPRAM 2020)}, publisher={SCITEPRESS}, author={Buff, Bianca and Kersting, Joschka
    and Geierhos, Michaela}, year={2020}, pages={630--637} }'
  chicago: 'Buff, Bianca, Joschka Kersting, and Michaela Geierhos. “Detection of Privacy
    Disclosure in the Medical Domain: A Survey.” In <i>Proceedings of the 9th International
    Conference on Pattern Recognition Applications and Methods (ICPRAM 2020)</i>,
    630--637. Setúbal, Portugal: SCITEPRESS, 2020.'
  ieee: 'B. Buff, J. Kersting, and M. Geierhos, “Detection of Privacy Disclosure in
    the Medical Domain: A Survey,” in <i>Proceedings of the 9th International Conference
    on Pattern Recognition Applications and Methods (ICPRAM 2020)</i>, Valetta, Malta,
    2020, pp. 630--637.'
  mla: 'Buff, Bianca, et al. “Detection of Privacy Disclosure in the Medical Domain:
    A Survey.” <i>Proceedings of the 9th International Conference on Pattern Recognition
    Applications and Methods (ICPRAM 2020)</i>, SCITEPRESS, 2020, pp. 630--637.'
  short: 'B. Buff, J. Kersting, M. Geierhos, in: Proceedings of the 9th International
    Conference on Pattern Recognition Applications and Methods (ICPRAM 2020), SCITEPRESS,
    Setúbal, Portugal, 2020, pp. 630--637.'
conference:
  location: Valetta, Malta
  name: International Conference on Pattern Recognition Applications and Methods (ICPRAM)
date_created: 2020-01-15T08:49:25Z
date_updated: 2022-01-06T06:52:30Z
ddc:
- '000'
department:
- _id: '579'
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:25:30Z
  date_updated: 2020-09-18T09:25:30Z
  file_id: '19574'
  file_name: Buff et al. (2020), Buff2020.pdf
  file_size: 287956
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:25:30Z
has_accepted_license: '1'
keyword:
- Identity Disclosure
- Privacy Protection
- Physician Review Website
- De-Anonymization
- Medical Domain
language:
- iso: eng
page: 630--637
place: Setúbal, Portugal
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Proceedings of the 9th International Conference on Pattern Recognition
  Applications and Methods (ICPRAM 2020)
publisher: SCITEPRESS
status: public
title: 'Detection of Privacy Disclosure in the Medical Domain: A Survey'
type: conference
user_id: '58701'
year: '2020'
...
---
_id: '15635'
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Geierhos M. Neural Learning for Aspect Phrase Extraction and Classification
    in Sentiment Analysis. In: <i>Proceedings of the 33rd International Florida Artificial
    Intelligence Research Symposium (FLAIRS) Conference</i>. North Miami Beach, FL,
    USA: AAAI; 2020:282--285.'
  apa: 'Kersting, J., &#38; Geierhos, M. (2020). Neural Learning for Aspect Phrase
    Extraction and Classification in Sentiment Analysis. In <i>Proceedings of the
    33rd International Florida Artificial Intelligence Research Symposium (FLAIRS)
    Conference</i> (pp. 282--285). North Miami Beach, FL, USA: AAAI.'
  bibtex: '@inproceedings{Kersting_Geierhos_2020, place={North Miami Beach, FL, USA},
    title={Neural Learning for Aspect Phrase Extraction and Classification in Sentiment
    Analysis}, booktitle={Proceedings of the 33rd International Florida Artificial
    Intelligence Research Symposium (FLAIRS) Conference}, publisher={AAAI}, author={Kersting,
    Joschka and Geierhos, Michaela}, year={2020}, pages={282--285} }'
  chicago: 'Kersting, Joschka, and Michaela Geierhos. “Neural Learning for Aspect
    Phrase Extraction and Classification in Sentiment Analysis.” In <i>Proceedings
    of the 33rd International Florida Artificial Intelligence Research Symposium (FLAIRS)
    Conference</i>, 282--285. North Miami Beach, FL, USA: AAAI, 2020.'
  ieee: J. Kersting and M. Geierhos, “Neural Learning for Aspect Phrase Extraction
    and Classification in Sentiment Analysis,” in <i>Proceedings of the 33rd International
    Florida Artificial Intelligence Research Symposium (FLAIRS) Conference</i>, North
    Miami Beach, FL, USA, 2020, pp. 282--285.
  mla: Kersting, Joschka, and Michaela Geierhos. “Neural Learning for Aspect Phrase
    Extraction and Classification in Sentiment Analysis.” <i>Proceedings of the 33rd
    International Florida Artificial Intelligence Research Symposium (FLAIRS) Conference</i>,
    AAAI, 2020, pp. 282--285.
  short: 'J. Kersting, M. Geierhos, in: Proceedings of the 33rd International Florida
    Artificial Intelligence Research Symposium (FLAIRS) Conference, AAAI, North Miami
    Beach, FL, USA, 2020, pp. 282--285.'
conference:
  end_date: 2020-05-20
  location: North Miami Beach, FL, USA
  name: The 33rd International Florida Artificial Intelligence Research Symposium
    (FLAIRS) Conference
  start_date: 2020-05-17
date_created: 2020-01-24T09:10:09Z
date_updated: 2022-01-06T06:52:31Z
ddc:
- '000'
department:
- _id: '579'
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:39:08Z
  date_updated: 2020-09-18T09:39:08Z
  file_id: '19582'
  file_name: Kersting & Geierhos (2020b), Kersting2020b.pdf
  file_size: 464976
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:39:08Z
has_accepted_license: '1'
language:
- iso: eng
page: 282--285
place: North Miami Beach, FL, USA
project:
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
- _id: '1'
  name: SFB 901
publication: Proceedings of the 33rd International Florida Artificial Intelligence
  Research Symposium (FLAIRS) Conference
publisher: AAAI
status: public
title: Neural Learning for Aspect Phrase Extraction and Classification in Sentiment
  Analysis
type: conference
user_id: '58701'
year: '2020'
...
---
_id: '15256'
abstract:
- lang: eng
  text: This paper deals with online customer reviews of local multi-service providers.
    While many studies investigate product reviews and online labour markets with
    service providers delivering intangible products “over the wire”, we focus on
    websites where providers offer multiple distinct services that can be booked,
    paid and reviewed online but are performed locally offline. This type of service
    providers has so far been neglected in the literature. This paper analyses reviews
    and applies sentiment analysis. It aims to gain new insights into local multi-service
    providers’ performance. There is a broad literature range presented with regard
    to the topics addressed. The results show, among other things, that providers
    with good ratings continue to perform well over time. We find that many positive
    reviews seem to encourage sales. On average, quantitative star ratings and qualitative
    ratings in the form of review texts match. Further results are also achieved in
    this study.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Geierhos M. What Reviews in Local Online Labour Markets Reveal
    about the Performance of Multi-Service Providers. In: <i>Proceedings of the 9th
    International Conference on Pattern Recognition Applications and Methods</i>.
    Setúbal, Portugal: SCITEPRESS; 2020:263--272.'
  apa: 'Kersting, J., &#38; Geierhos, M. (2020). What Reviews in Local Online Labour
    Markets Reveal about the Performance of Multi-Service Providers. In <i>Proceedings
    of the 9th International Conference on Pattern Recognition Applications and Methods</i>
    (pp. 263--272). Setúbal, Portugal: SCITEPRESS.'
  bibtex: '@inproceedings{Kersting_Geierhos_2020, place={Setúbal, Portugal}, title={What
    Reviews in Local Online Labour Markets Reveal about the Performance of Multi-Service
    Providers}, booktitle={Proceedings of the 9th International Conference on Pattern
    Recognition Applications and Methods}, publisher={SCITEPRESS}, author={Kersting,
    Joschka and Geierhos, Michaela}, year={2020}, pages={263--272} }'
  chicago: 'Kersting, Joschka, and Michaela Geierhos. “What Reviews in Local Online
    Labour Markets Reveal about the Performance of Multi-Service Providers.” In <i>Proceedings
    of the 9th International Conference on Pattern Recognition Applications and Methods</i>,
    263--272. Setúbal, Portugal: SCITEPRESS, 2020.'
  ieee: J. Kersting and M. Geierhos, “What Reviews in Local Online Labour Markets
    Reveal about the Performance of Multi-Service Providers,” in <i>Proceedings of
    the 9th International Conference on Pattern Recognition Applications and Methods</i>,
    Valetta, Malta, 2020, pp. 263--272.
  mla: Kersting, Joschka, and Michaela Geierhos. “What Reviews in Local Online Labour
    Markets Reveal about the Performance of Multi-Service Providers.” <i>Proceedings
    of the 9th International Conference on Pattern Recognition Applications and Methods</i>,
    SCITEPRESS, 2020, pp. 263--272.
  short: 'J. Kersting, M. Geierhos, in: Proceedings of the 9th International Conference
    on Pattern Recognition Applications and Methods, SCITEPRESS, Setúbal, Portugal,
    2020, pp. 263--272.'
conference:
  location: Valetta, Malta
  name: International Conference on Pattern Recognition Applications and Methods (ICPRAM)
date_created: 2019-12-06T13:09:42Z
date_updated: 2022-01-06T06:52:19Z
ddc:
- '000'
department:
- _id: '579'
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:27:41Z
  date_updated: 2020-09-18T09:27:41Z
  file_id: '19577'
  file_name: Kersting & Geierhos (2020c), Kersting2020c.pdf
  file_size: 963370
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:27:41Z
has_accepted_license: '1'
keyword:
- Customer Reviews
- Sentiment Analysis
- Online Labour Markets
language:
- iso: eng
page: 263--272
place: Setúbal, Portugal
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Proceedings of the 9th International Conference on Pattern Recognition
  Applications and Methods
publisher: SCITEPRESS
status: public
title: What Reviews in Local Online Labour Markets Reveal about the Performance of
  Multi-Service Providers
type: conference
user_id: '58701'
year: '2020'
...
---
_id: '8424'
abstract:
- lang: eng
  text: 'The vision of On-the-Fly (OTF) Computing is to compose and provide software
    services ad hoc, based on requirement descriptions in natural language. Since
    non-technical users write their software requirements themselves and in unrestricted
    natural language, deficits occur such as inaccuracy and incompleteness. These
    deficits are usually met by natural language processing methods, which have to
    face special challenges in OTF Computing because maximum automation is the goal.
    In this paper, we present current automatic approaches for solving inaccuracies
    and incompletenesses in natural language requirement descriptions and elaborate
    open challenges. In particular, we will discuss the necessity of domain-specific
    resources and show why, despite far-reaching automation, an intelligent and guided
    integration of end users into the compensation process is required. In this context,
    we present our idea of a chat bot that integrates users into the compensation
    process depending on the given circumstances. '
article_number: '22'
article_type: original
author:
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Bäumer FS, Kersting J, Geierhos M. Natural Language Processing in OTF Computing:
    Challenges and the Need for Interactive Approaches. <i>Computers</i>. 2019;8(1).
    doi:<a href="https://doi.org/10.3390/computers8010022">10.3390/computers8010022</a>'
  apa: 'Bäumer, F. S., Kersting, J., &#38; Geierhos, M. (2019). Natural Language Processing
    in OTF Computing: Challenges and the Need for Interactive Approaches. <i>Computers</i>,
    <i>8</i>(1). <a href="https://doi.org/10.3390/computers8010022">https://doi.org/10.3390/computers8010022</a>'
  bibtex: '@article{Bäumer_Kersting_Geierhos_2019, title={Natural Language Processing
    in OTF Computing: Challenges and the Need for Interactive Approaches}, volume={8},
    DOI={<a href="https://doi.org/10.3390/computers8010022">10.3390/computers8010022</a>},
    number={122}, journal={Computers}, publisher={MDPI AG, Basel, Switzerland}, author={Bäumer,
    Frederik Simon and Kersting, Joschka and Geierhos, Michaela}, year={2019} }'
  chicago: 'Bäumer, Frederik Simon, Joschka Kersting, and Michaela Geierhos. “Natural
    Language Processing in OTF Computing: Challenges and the Need for Interactive
    Approaches.” <i>Computers</i> 8, no. 1 (2019). <a href="https://doi.org/10.3390/computers8010022">https://doi.org/10.3390/computers8010022</a>.'
  ieee: 'F. S. Bäumer, J. Kersting, and M. Geierhos, “Natural Language Processing
    in OTF Computing: Challenges and the Need for Interactive Approaches,” <i>Computers</i>,
    vol. 8, no. 1, 2019.'
  mla: 'Bäumer, Frederik Simon, et al. “Natural Language Processing in OTF Computing:
    Challenges and the Need for Interactive Approaches.” <i>Computers</i>, vol. 8,
    no. 1, 22, MDPI AG, Basel, Switzerland, 2019, doi:<a href="https://doi.org/10.3390/computers8010022">10.3390/computers8010022</a>.'
  short: F.S. Bäumer, J. Kersting, M. Geierhos, Computers 8 (2019).
conference:
  end_date: 2018-10-06
  location: Vilnius, Lithuania
  name: 24th International Conference on Information and Software Technologies (ICIST
    2018)
  start_date: 2018-10-04
date_created: 2019-03-06T14:27:28Z
date_updated: 2022-01-06T07:03:55Z
ddc:
- '000'
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.3390/computers8010022
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:23:34Z
  date_updated: 2020-09-18T09:23:34Z
  file_id: '19572'
  file_name: Bäumer et al. (2019), Baeumer2019.pdf
  file_size: 3164523
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:23:34Z
has_accepted_license: '1'
intvolume: '         8'
issue: '1'
keyword:
- Inaccuracy Detection
- Natural Language Software Requirements
- Chat Bot
language:
- iso: eng
main_file_link:
- open_access: '1'
  url: https://www.mdpi.com/2073-431X/8/1/22/pdf
oa: '1'
project:
- _id: '1'
  name: SFB 901
- _id: '3'
  name: SFB 901 - Project Area B
- _id: '9'
  name: SFB 901 - Subproject B1
publication: Computers
publication_identifier:
  issn:
  - 2073-431X
publication_status: published
publisher: MDPI AG, Basel, Switzerland
quality_controlled: '1'
status: public
title: 'Natural Language Processing in OTF Computing: Challenges and the Need for
  Interactive Approaches'
type: journal_article
user_id: '58701'
volume: 8
year: '2019'
...
---
_id: '9613'
abstract:
- lang: eng
  text: The ability to openly evaluate products, locations and services is an achievement
    of the Web 2.0. It has never been easier to inform oneself about the quality of
    products or services and possible alternatives. Forming one’s own opinion based
    on the impressions of other people can lead to better experiences. However, this
    presupposes trust in one’s fellows as well as in the quality of the review platforms.
    In previous work on physician reviews and the corresponding websites, it was observed
    that there occurs faulty behavior by some reviewers and there were noteworthy
    differences in the technical implementation of the portals and in the efforts
    of site operators to maintain high quality reviews. These experiences raise new
    questions regarding what trust means on review platforms, how trust arises and
    how easily it can be destroyed.
author:
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Kersting J, Bäumer FS, Geierhos M. In Reviews We Trust: But Should We? Experiences
    with Physician Review Websites. In: Ramachandran M, Walters R, Wills G, Méndez
    Muñoz V, Chang V, eds. <i>Proceedings of the 4th International Conference on
    Internet of Things, Big Data and Security</i>. Setúbal, Portugal: SCITEPRESS;
    2019:147-155.'
  apa: 'Kersting, J., Bäumer, F. S., &#38; Geierhos, M. (2019). In Reviews We Trust:
    But Should We? Experiences with Physician Review Websites. In M. Ramachandran,
    R. Walters, G. Wills, V. Méndez Muñoz, &#38; V. Chang (Eds.), <i>Proceedings
    of the 4th International Conference on Internet of Things, Big Data and Security</i>
    (pp. 147–155). Setúbal, Portugal: SCITEPRESS.'
  bibtex: '@inproceedings{Kersting_Bäumer_Geierhos_2019, place={Setúbal, Portugal},
    title={In Reviews We Trust: But Should We? Experiences with Physician Review Websites},
    booktitle={Proceedings of the 4th International Conference on Internet of Things,
    Big Data and Security}, publisher={SCITEPRESS}, author={Kersting, Joschka and
    Bäumer, Frederik Simon and Geierhos, Michaela}, editor={Ramachandran, Muthu and
    Walters, Robert and Wills, Gary and Méndez Muñoz, Víctor and Chang, VictorEditors},
    year={2019}, pages={147–155} }'
  chicago: 'Kersting, Joschka, Frederik Simon Bäumer, and Michaela Geierhos. “In Reviews
    We Trust: But Should We? Experiences with Physician Review Websites.” In <i>Proceedings
    of the 4th International Conference on Internet of Things, Big Data and Security</i>,
    edited by Muthu Ramachandran, Robert Walters, Gary Wills, Víctor Méndez Muñoz,
    and Victor Chang, 147–55. Setúbal, Portugal: SCITEPRESS, 2019.'
  ieee: 'J. Kersting, F. S. Bäumer, and M. Geierhos, “In Reviews We Trust: But Should
    We? Experiences with Physician Review Websites,” in <i>Proceedings of the 4th
    International Conference on Internet of Things, Big Data and Security</i>, Heraklion,
    Greece, 2019, pp. 147–155.'
  mla: 'Kersting, Joschka, et al. “In Reviews We Trust: But Should We? Experiences
    with Physician Review Websites.” <i>Proceedings of the 4th International Conference
    on Internet of Things, Big Data and Security</i>, edited by Muthu Ramachandran
    et al., SCITEPRESS, 2019, pp. 147–55.'
  short: 'J. Kersting, F.S. Bäumer, M. Geierhos, in: M. Ramachandran, R. Walters,
    G. Wills, V. Méndez Muñoz, V. Chang (Eds.), Proceedings of the 4th International
    Conference on Internet of Things, Big Data and Security, SCITEPRESS, Setúbal,
    Portugal, 2019, pp. 147–155.'
conference:
  end_date: 2019-05-04
  location: Heraklion, Greece
  name: 4th International Conference on Internet of Things, Big Data and Security
    (IoTBDS 2019)
  start_date: 2019-05-02
date_created: 2019-05-06T09:00:48Z
date_updated: 2022-01-06T07:04:17Z
ddc:
- '000'
department:
- _id: '1'
- _id: '579'
editor:
- first_name: Muthu
  full_name: Ramachandran, Muthu
  last_name: Ramachandran
- first_name: Robert
  full_name: Walters, Robert
  last_name: Walters
- first_name: Gary
  full_name: Wills, Gary
  last_name: Wills
- first_name: Víctor
  full_name: Méndez Muñoz, Víctor
  last_name: Méndez Muñoz
- first_name: Victor
  full_name: Chang, Victor
  last_name: Chang
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:24:41Z
  date_updated: 2020-09-18T09:24:41Z
  file_id: '19573'
  file_name: Kersting et al. (2019), Kersting2019.pdf
  file_size: 1112502
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:24:41Z
has_accepted_license: '1'
keyword:
- Trust
- Physician Reviews
- Network Analysis
language:
- iso: eng
main_file_link:
- url: www.insticc.org/Primoris/Resources/PaperPdf.ashx?idPaper=77454
page: 147-155
place: Setúbal, Portugal
publication: Proceedings of the 4th International Conference on Internet of Things,
  Big Data and Security
publication_identifier:
  isbn:
  - 978-989-758-369-8
  unknown:
  - 2184-4976
publication_status: published
publisher: SCITEPRESS
quality_controlled: '1'
status: public
title: 'In Reviews We Trust: But Should We? Experiences with Physician Review Websites'
type: conference
user_id: '58701'
year: '2019'
...
---
_id: '4338'
abstract:
- lang: eng
  text: 'Physician review websites are known around the world. Patients review the
    subjectively experienced quality of medical services supplied to them and publish
    an overall rating on the Internet, where quantitative grades and qualitative texts
    come together. On the one hand, these new possibilities reduce the imbalance of
    power between health care providers and patients, but on the other hand, they
    can also damage the usually very intimate relationship between health care providers
    and patients. Review websites must meet these requirements with a high level of
    responsibility and service quality. In this paper, we look at the situation in
    Lithuania: Especially, we are interested in the available possibilities of evaluation
    and interaction, and the quality of a particular review website measured against
    the available data. We thereby identify quality weaknesses and lay the foundation
    for future research.'
author:
- first_name: Frederik Simon
  full_name: Bäumer, Frederik Simon
  id: '38837'
  last_name: Bäumer
- first_name: Joschka
  full_name: Kersting, Joschka
  id: '58701'
  last_name: Kersting
- first_name: Vytautas
  full_name: Kuršelis, Vytautas
  last_name: Kuršelis
- first_name: Michaela
  full_name: Geierhos, Michaela
  id: '42496'
  last_name: Geierhos
  orcid: 0000-0002-8180-5606
citation:
  ama: 'Bäumer FS, Kersting J, Kuršelis V, Geierhos M. Rate Your Physician: Findings
    from a Lithuanian Physician Rating Website. In: Damaševičius R, Vasiljevienė G,
    eds. <i>Communications in Computer and Information Science</i>. Vol 920. Communications
    in Computer and Information Science. Cham, Switzerland: Springer; 2018:43-58.
    doi:<a href="https://doi.org/10.1007/978-3-319-99972-2_4">10.1007/978-3-319-99972-2_4</a>'
  apa: 'Bäumer, F. S., Kersting, J., Kuršelis, V., &#38; Geierhos, M. (2018). Rate
    Your Physician: Findings from a Lithuanian Physician Rating Website. In R. Damaševičius
    &#38; G. Vasiljevienė (Eds.), <i>Communications in Computer and Information Science</i>
    (Vol. 920, pp. 43–58). Cham, Switzerland: Springer. <a href="https://doi.org/10.1007/978-3-319-99972-2_4">https://doi.org/10.1007/978-3-319-99972-2_4</a>'
  bibtex: '@inbook{Bäumer_Kersting_Kuršelis_Geierhos_2018, place={Cham, Switzerland},
    series={Communications in Computer and Information Science}, title={Rate Your
    Physician: Findings from a Lithuanian Physician Rating Website}, volume={920},
    DOI={<a href="https://doi.org/10.1007/978-3-319-99972-2_4">10.1007/978-3-319-99972-2_4</a>},
    booktitle={Communications in Computer and Information Science}, publisher={Springer},
    author={Bäumer, Frederik Simon and Kersting, Joschka and Kuršelis, Vytautas and
    Geierhos, Michaela}, editor={Damaševičius, Robertas and Vasiljevienė, GiedrėEditors},
    year={2018}, pages={43–58}, collection={Communications in Computer and Information
    Science} }'
  chicago: 'Bäumer, Frederik Simon, Joschka Kersting, Vytautas Kuršelis, and Michaela
    Geierhos. “Rate Your Physician: Findings from a Lithuanian Physician Rating Website.”
    In <i>Communications in Computer and Information Science</i>, edited by Robertas
    Damaševičius and Giedrė Vasiljevienė, 920:43–58. Communications in Computer and
    Information Science. Cham, Switzerland: Springer, 2018. <a href="https://doi.org/10.1007/978-3-319-99972-2_4">https://doi.org/10.1007/978-3-319-99972-2_4</a>.'
  ieee: 'F. S. Bäumer, J. Kersting, V. Kuršelis, and M. Geierhos, “Rate Your Physician:
    Findings from a Lithuanian Physician Rating Website,” in <i>Communications in
    Computer and Information Science</i>, vol. 920, R. Damaševičius and G. Vasiljevienė,
    Eds. Cham, Switzerland: Springer, 2018, pp. 43–58.'
  mla: 'Bäumer, Frederik Simon, et al. “Rate Your Physician: Findings from a Lithuanian
    Physician Rating Website.” <i>Communications in Computer and Information Science</i>,
    edited by Robertas Damaševičius and Giedrė Vasiljevienė, vol. 920, Springer, 2018,
    pp. 43–58, doi:<a href="https://doi.org/10.1007/978-3-319-99972-2_4">10.1007/978-3-319-99972-2_4</a>.'
  short: 'F.S. Bäumer, J. Kersting, V. Kuršelis, M. Geierhos, in: R. Damaševičius,
    G. Vasiljevienė (Eds.), Communications in Computer and Information Science, Springer,
    Cham, Switzerland, 2018, pp. 43–58.'
conference:
  end_date: 2018-10-06
  location: Vilnius, Lithuania
  name: 24th International Conference on Information and Software Technologies (ICIST
    2018)
  start_date: 2018-10-04
date_created: 2018-09-01T08:39:28Z
date_updated: 2022-01-06T07:00:56Z
ddc:
- '000'
department:
- _id: '36'
- _id: '1'
- _id: '579'
doi: 10.1007/978-3-319-99972-2_4
editor:
- first_name: Robertas
  full_name: Damaševičius, Robertas
  last_name: Damaševičius
- first_name: Giedrė
  full_name: Vasiljevienė, Giedrė
  last_name: Vasiljevienė
file:
- access_level: closed
  content_type: application/pdf
  creator: jkers
  date_created: 2020-09-18T09:22:34Z
  date_updated: 2020-09-18T09:22:34Z
  file_id: '19571'
  file_name: Bäumer et al. (2018), Baeumer2018b.pdf
  file_size: 1835681
  relation: main_file
  success: 1
file_date_updated: 2020-09-18T09:22:34Z
has_accepted_license: '1'
intvolume: '       920'
keyword:
- Lithuanian physician review websites
- Medical service ratings
language:
- iso: eng
page: 43-58
place: Cham, Switzerland
publication: Communications in Computer and Information Science
publication_identifier:
  isbn:
  - '9783319999715'
  - '9783319999722'
  issn:
  - 1865-0929
  - 1865-0937
publication_status: published
publisher: Springer
quality_controlled: '1'
series_title: Communications in Computer and Information Science
status: public
title: 'Rate Your Physician: Findings from a Lithuanian Physician Rating Website'
type: book_chapter
user_id: '58701'
volume: 920
year: '2018'
...
