@article{3495,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  journal      = {{IEEE Transactions on Engineering Management}},
  number       = {{3}},
  pages        = {{468----482}},
  title        = {{{Bridging the Gap Between Manufacturing and Service Through IT-Based Boundary Objects}}},
  doi          = {{10.1109/TEM.2012.2214770}},
  year         = {{2013}},
}

@article{3496,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  journal      = {{Scandinavian Journal of Information Systems}},
  number       = {{1}},
  pages        = {{37----68}},
  title        = {{{Designing Interaction Routines in Service Networks: A Modularity and Social Construction-Based Approach}}},
  year         = {{2013}},
}

@article{3497,
  author       = {{Beverungen, Daniel and Eggert, Mathias and Voigt, Matthias and Rosemann, Michael}},
  journal      = {{International Journal of Business Intelligence Research (IJBIR)}},
  number       = {{3}},
  pages        = {{32----49}},
  title        = {{{Augmenting Analytical CRM Strategies with Social BI}}},
  doi          = {{10.4018/ijbir.2013070103}},
  year         = {{2013}},
}

@article{3498,
  author       = {{Hofmann, Sara and Beverungen, Daniel and Räckers, Michael and Becker, Jörg}},
  journal      = {{Government Information Quarterly}},
  number       = {{4}},
  pages        = {{387----396}},
  title        = {{{What Makes Local Governments' Online Communications Successful? Insights from a Multi-Method Analysis of Facebook}}},
  doi          = {{10.1016/j.giq.2013.05.013}},
  year         = {{2013}},
}

@article{3499,
  author       = {{Plattfaut, Ralf and Hofmann, Sara and Kohlborn, Thomas and Beverungen, Daniel and Räckers, Michael and Niehaves, Björn and Becker, Jörg}},
  journal      = {{eGovernment Review}},
  pages        = {{14----15}},
  title        = {{{Verwaltungsdienstleistungen für Personen mit eingeschränkter Mobilität: Von mobilen Bürgerdiensten zu E-Government?}}},
  year         = {{2013}},
}

@article{4699,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}},
  issn         = {{09050167}},
  journal      = {{Scandinavian Journal of Information Systems}},
  keywords     = {{Business process management, Conceptual modeling, Interaction routines, Modular design, Service networks, Social construction}},
  number       = {{1}},
  pages        = {{17----47}},
  title        = {{{Designing interaction routines in service networks: A modularity and social construction-based approach}}},
  year         = {{2013}},
}

@article{4700,
  author       = {{Becker, Jorg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuss, Jens}},
  isbn         = {{0018-9391}},
  issn         = {{00189391}},
  journal      = {{IEEE Transactions on Engineering Management}},
  keywords     = {{Action research, boundary spanning, business process management (BPM), service blueprinting, service networks}},
  number       = {{3}},
  pages        = {{468----482}},
  title        = {{{Bridging the gap between manufacturing and service through IT-based boundary objects}}},
  doi          = {{10.1109/TEM.2012.2214770}},
  year         = {{2013}},
}

@inbook{5031,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}},
  booktitle    = {{Dienstleistungsmodellierung 2012: Product-Service Systems und Produktivität}},
  editor       = {{Thomas, Oliver and Nüttgens, Markus}},
  pages        = {{208----226}},
  title        = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}},
  doi          = {{10.1007/978-3-658-00863-5}},
  year         = {{2013}},
}

@inproceedings{3449,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanesa, Lellek and Peter Rauer, Hans}},
  booktitle    = {{Dienstleistungsmodellierung 2012}},
  location     = {{Bamberg, Deutschland}},
  pages        = {{208----226}},
  title        = {{{Softwaregestützte Konstruktion von Produktivitätsmodellen im Facility Management}}},
  doi          = {{10.1007/978-3-658-00863-5_10}},
  year         = {{2012}},
}

@inproceedings{3450,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Peter Rauer, Hans}},
  booktitle    = {{Proceedings of the 16th Pacific Asian Conference on Information Systems (PACIS) 2012}},
  location     = {{Ho Chi Minh City, Vietnam}},
  pages        = {{Paper 56}},
  title        = {{{Resolving trade-offs in Service Performance Benchmarking using Data Envelopment Analysis}}},
  year         = {{2012}},
}

@inproceedings{3451,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Peter Rauer, Hans and Sigge, Daniel}},
  booktitle    = {{Proceedings of the 45th Hawaii International Conference on System Sciences (HICSS) 2012}},
  location     = {{Kauai, USA}},
  pages        = {{1522----1531}},
  title        = {{{Service Productivity Management --- Status Quo and Directions for the Design of Conceptual Modeling Grammars.}}},
  doi          = {{10.1109/HICSS.2012.525}},
  year         = {{2012}},
}

@inproceedings{3452,
  author       = {{Heide, Tobias and Tumbas, Sanja and Beverungen, Daniel and Knackstedt, Ralf and Becker, Jörg}},
  booktitle    = {{Services and Economic Development: Local and Global Challenges}},
  isbn         = {{978-606-505-565-0}},
  location     = {{Bucharest, Romania}},
  pages        = {{1----21}},
  title        = {{{Global versus Local Properties of Service Science: Insights from a Comparative International Study on Research Results}}},
  year         = {{2012}},
}

@inproceedings{3453,
  author       = {{Rosemann, Michael and Eggert, Mathias and Voigt, Matthias and Beverungen, Daniel}},
  booktitle    = {{Proceedings of the 20$^{th}$ European Conference on Information Systems}},
  location     = {{ Barcelona, Spain}},
  pages        = {{1----12}},
  title        = {{{Leveraging Social Network Data for Analytical CRM Strategies --- The Introduction of Social BI}}},
  year         = {{2012}},
}

@article{3500,
  author       = {{Becker, Jörg and Bernhold, Torben and Beverungen, Daniel and Kaling, Nina and Knackstedt, Ralf and Vanessa, Lellek and Peter Rauer, Hans}},
  journal      = {{Enterprise Modelling and Information Systems Architectures}},
  number       = {{1}},
  pages        = {{26----40}},
  title        = {{{Construction of Productivity Models: A Tool Supported Approach in the Area of Facility Management}}},
  year         = {{2012}},
}

@article{3501,
  author       = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}},
  journal      = {{e-Service Journal}},
  number       = {{1}},
  pages        = {{45----74}},
  title        = {{{Identifying e-Service Potential from Business Process Models --- A Theory Nexus Approach}}},
  year         = {{2012}},
}

@inbook{5032,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}},
  booktitle    = {{Modeling for Decision Support in Network-Based Services: The Application of Quantitative Modeling to Service Science}},
  editor       = {{Granat Janusz Dolk, Daniel;}},
  pages        = {{87----117}},
  title        = {{{A Method for Selectively Designing Modeling Languages for Product-Service Systems}}},
  year         = {{2012}},
}

@inbook{5034,
  author       = {{Becker, Jörg and Knackstedt, Ralf and Beverungen, Daniel and Dietrich, Hanns-Alexander and Breuker, Dominic and Peter Rauer, Hans}},
  booktitle    = {{Service Engineering --- Management}},
  editor       = {{Böhmann, Tilo and Knackstedt, Ralf and Marco Leimeister, Jan and Nüttgens, Markus and Thomas, Oliver}},
  isbn         = {{978-3-8482-2109-7}},
  pages        = {{127----139}},
  title        = {{{Ansätze zur methodischen Unterstützung der Konstruktion von Produktivitätsmodellen für die Data Envelopment Analysis --- Entwicklung eines Softwareprototypen zur Umsetzung und Evaluation}}},
  year         = {{2012}},
}

@inbook{5035,
  author       = {{Beverungen, Daniel and Matzner, Martin and Müller, Oliver and Becker, Jörg}},
  booktitle    = {{Handbook of Service Description}},
  editor       = {{Barros, Alistair and Oberle, Daniel}},
  isbn         = {{978-1-4614-1864-1}},
  pages        = {{19----44}},
  title        = {{{Product-Service System Approaches}}},
  doi          = {{10.1007/978-1-4614-1864-1_2}},
  year         = {{2012}},
}

@inproceedings{3454,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic}},
  booktitle    = {{XII European Workshop on Efficiency and Productivity Analysis (Abstract)}},
  location     = {{Verona, Italy}},
  title        = {{{Conceptualizing Service Network Productivity --- A Looped DEA Approach}}},
  year         = {{2011}},
}

@inproceedings{3455,
  author       = {{Becker, Jörg and Beverungen, Daniel and Breuker, Dominic and Dietrich, Hanns-Alexander and Knackstedt, Ralf and Peter Rauer, Hans}},
  booktitle    = {{ECIS 2011 Proceedings}},
  location     = {{Helsinki, Finland}},
  pages        = {{Paper 111}},
  title        = {{{How to Model Service Productivity for Data Envelopment Analysis? A Meta-Design Approach}}},
  year         = {{2011}},
}