@article{3505,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}},
  journal      = {{Lecture Notes in Informatics}},
  number       = {{INFORMATIK 2010 --- Business Process and Service Science --- Proceedings of ISSS and BPSC}},
  pages        = {{63----79}},
  title        = {{{Fostering the Virtualization of Service Processes and Touch Points --- Identification and Documentation of E-Service Potential in Retail Networks}}},
  year         = {{2010}},
}

@inbook{5041,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver and Müller, Steffen}},
  booktitle    = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}},
  editor       = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}},
  isbn         = {{978-3-642-11858-6}},
  pages        = {{161----174}},
  title        = {{{TCO-as-a-Service --- Servicebasierte Lebenszyklusrechnung für hybride Leistungsbündel}}},
  doi          = {{10.1007/978-3-642-11859-3_10}},
  year         = {{2010}},
}

@inbook{5059,
  author       = {{Beverungen, Daniel and Knackstedt, Ralf and Winkelmann, Axel}},
  booktitle    = {{Vertriebsinformationssysteme --- Standardisierung, Individualisierung, Hybridisierung und Internetisierung}},
  editor       = {{Becker, Jörg and Knackstedt, Ralf and Müller, Oliver and Winkelmann, Axel}},
  isbn         = {{978-3-642-11858-6}},
  pages        = {{177----193}},
  title        = {{{E-Services im Handel --- Auffindung und Dokumentation von Potenzialen zur Digitalisierung von Dienstleistungen für Hersteller und Kunden}}},
  doi          = {{10.1007/978-3-642-11859-3_11}},
  year         = {{2010}},
}

@book{5070,
  author       = {{Weddeling, Matthias and Steiner, Michael and Müller, Oliver and Knackstedt, Ralf and Becker, Jörg and Backhaus, Klaus and Beverungen, Daniel and Frohs, Margarethe}},
  isbn         = {{9783642128295}},
  publisher    = {{Springer Berlin Heidelberg}},
  title        = {{{Vermarktung hybrider Leistungsbündel}}},
  doi          = {{10.1007/978-3-642-12830-1}},
  year         = {{2010}},
}

@inbook{17127,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}},
  booktitle    = {{Dienstleistungsmodellierung 2010}},
  isbn         = {{978-3-7908-2620-3}},
  pages        = {{144--166}},
  publisher    = {{Physica-Verlag HD}},
  title        = {{{Preisfindung für hybride Leistungsbündel--Modellbasierte Integration von Ansätzen zur Entscheidungsunterstützung}}},
  doi          = {{10.1007/978-3-7908-2621-0_8}},
  year         = {{2010}},
}

@inproceedings{3473,
  author       = {{Becker, Jörg and Beverungen, Daniel and Blinn, Nadine and Knackstedt, Ralf and Nüttgens, Markus and Thomas, Oliver and Fellmann, Michael}},
  booktitle    = {{29th International RESER Conference}},
  location     = {{Budapest, Hungary}},
  title        = {{{Productivity management for customer solutions --- Towards a performance management system for efficient service value networks}}},
  year         = {{2009}},
}

@inproceedings{3474,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin}},
  booktitle    = {{Proceedings of the 42th Hawaii International Conference on System Sciences}},
  isbn         = {{978-0-7695-3450-3}},
  issn         = {{1530-1605}},
  location     = {{Waikoloa, HI, USA}},
  title        = {{{Configurative Service Engineering --- A Rule-Based Configuration Approach for Versatile Service Processes in Corrective Maintenance}}},
  doi          = {{10.1109/HICSS.2009.127}},
  year         = {{2009}},
}

@inproceedings{3475,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Matzner, Martin and Müller, Oliver and Pöppelbuß, Jens}},
  booktitle    = {{Americas Conference on Information Systems}},
  location     = {{San Francisco, USA}},
  title        = {{{A Framework for Design Research in the Service Science Discipline}}},
  year         = {{2009}},
}

@inproceedings{3476,
  author       = {{Becker, Jörg and Beverungen, Daniel and Matzner, Martin and Müller, Oliver}},
  booktitle    = {{Proceedings of the First International Symposium on Services Science (ISSS'09)}},
  editor       = {{Alt, Rainer and Fähnrich, Klaus-Peter and Franczyk, Bogdan}},
  isbn         = {{978-3-8325-2169-1}},
  pages        = {{75----85}},
  title        = {{{Design Requirements to Support Information Flows for Providing Customer Solutions: A Case Study in the Mechanical Engineering Sector}}},
  year         = {{2009}},
}

@article{3506,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}},
  journal      = {{Enterprise Modelling and Information Systems Architectures}},
  number       = {{1}},
  pages        = {{26----38}},
  title        = {{{Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles}}},
  year         = {{2009}},
}

@article{4710,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}},
  journal      = {{Enterprise Modelling and Information Systems Architectures}},
  number       = {{1}},
  pages        = {{26----38}},
  title        = {{{Model-Based Decision Support for the Customer-Specific Configuration of Value Bundles}}},
  doi          = {{[Be09]}},
  year         = {{2009}},
}

@inproceedings{3477,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}},
  booktitle    = {{Proceedings of the 41th Hawai'i International Conference on System Sciences}},
  location     = {{Waikoloa, Hawaii}},
  title        = {{{Reference Models and Modeling Languages for Product-Service Systems --- Status-Quo and Perspectives for Further Research}}},
  year         = {{2008}},
}

@inproceedings{3478,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}},
  booktitle    = {{Americas Conference on Information Systems}},
  location     = {{Toronto, Canada}},
  title        = {{{Modeling, Customer-Specific Configuration and Calculation of Value Bundles}}},
  year         = {{2008}},
}

@inproceedings{3479,
  author       = {{Beverungen, Daniel and Kaiser, Uwe and Knackstedt, Ralf and Krings, Robin and Stein, Armin}},
  booktitle    = {{Proceedings of the Multikonferenz Wirtschaftsinformatik (MKWI 2008)}},
  location     = {{München}},
  pages        = {{735----747}},
  title        = {{{Konfigurative Prozessmodellierung der hybriden Leistungserstellung in Unternehmensnetzwerken des Maschinen- und Anlagenbaus}}},
  year         = {{2008}},
}

@inproceedings{3480,
  author       = {{Winkelmann, Axel and Beverungen, Daniel and Janiesch, Christian and Becker, Jörg}},
  booktitle    = {{Proceedings of the 16th European Conference on Information Systems}},
  location     = {{Galway, Ireland}},
  title        = {{{Improving the Quality of Article Master Data --- Specification of an Integrated Master Data Platform for Promotions in Retail}}},
  year         = {{2008}},
}

@article{3507,
  author       = {{Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}},
  journal      = {{Wirtschaftsinformatik}},
  number       = {{3}},
  pages        = {{220----234}},
  title        = {{{Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung --- Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte}}},
  year         = {{2008}},
}

@article{4711,
  author       = {{Beverungen, Daniel and Knackstedt, Ralf and Müller, Oliver}},
  issn         = {{0937-6429}},
  journal      = {{WIRTSCHAFTSINFORMATIK}},
  number       = {{3}},
  pages        = {{220----234}},
  title        = {{{Entwicklung Serviceorientierter Architekturen zur Integration von Produktion und Dienstleistung – Eine Konzeptionsmethode und ihre Anwendung am Beispiel des Recyclings elektronischer Geräte}}},
  doi          = {{10.1365/s11576-008-0049-6}},
  year         = {{2008}},
}

@inbook{5061,
  author       = {{Backhaus, Klaus and Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf and Weddeling, Matthias}},
  booktitle    = {{Technologie und Dienstleistung: Innovationen in Forschung, Wissenschaft und Unternehmen Beiträge der 7. Dienstleistungstagung des BMBF}},
  editor       = {{Gatermann, Inken and Fleck, Myriam}},
  pages        = {{383----391}},
  title        = {{{Zahlungsbereitschaften für Geschäftsmodelle produktbegleitender Dienstleistungen --- Wirtschaftlichkeit bei der Vermarktung hybrider Produkte}}},
  year         = {{2008}},
}

@inbook{5062,
  author       = {{Becker, J and Beverungen, Daniel and Knackstedt, R and Glauner, C and Stypmann, M and Rosenkranz, C and Schmitt, R and Hatfield, S and Schmitz, G and Eberhardt, S and Dietz, M and Thomas, O and Walter, P and Lönngren, H and Leimeister, J}},
  booktitle    = {{Dienstleistungsmodellierung --- Methoden, Werkzeuge und Branchenlösungen}},
  editor       = {{Thomas, O. and Nüttgens, M.}},
  isbn         = {{978-3-7908-2098-0}},
  pages        = {{109----128}},
  title        = {{{Ordnungsrahmen für die hybride Wertschöpfung}}},
  doi          = {{10.1007/978-3-7908-2099-7}},
  year         = {{2008}},
}

@inbook{5064,
  author       = {{Becker, Jörg and Beverungen, Daniel and Knackstedt, Ralf}},
  booktitle    = {{Wertschöpfungsnetzwerke --- Konzepte für das Netzwerkmanagement und Potenziale aktueller Informationstechnologien}},
  editor       = {{Becker, Jörg and Knackstedt, Ralf and Pfeiffer, Daniel}},
  isbn         = {{978-3-7908-2055-3}},
  pages        = {{3----31}},
  title        = {{{Wertschöpfungsnetzwerke von Produzenten und Dienstleistern als Option zur Organisation der Erstellung hybrider Leistungsbündel}}},
  doi          = {{10.1007/978-3-7908-2056-0_1}},
  year         = {{2008}},
}